奢侈品销售面试技巧.doc

marie clairecartiercelinewooluxury star 1 cartier mary kaycliniquelanc?mecartiercartier 30 mary kaycartier 30003 35135 cartier cartiercartier * cartiercartier* * luxury star 2 celine celine aignerlanvinmoschino, blumarine, anne klein iicelinecelineceline prada retail is detailbuyer buyer4 buyer70% buyerceline07look bookt 18celine80 ivy 3 * celine* celine* q&am.c. buyer fashion buyerbuyer m.c. cartier300 66 m.c.m.c. m.c.m.c.quota cartier 100pradaceline armani zarakarl lagerfeldmarie clairelvmhlouis vuittongreaterlouis vuitton 57. appearance C ()? ,). interview shall be in english .( please practise the english before interview as the below questions ) usually questions during interview .( the below underline question is very important) ,.,?,? ?are the characteristics of an excellent sales person? answer: in general , the client need the good character person , smiling , smart , helpful to others not selfish , team work ., willing to service the client, having service mind , never angry with the clients , be cool ()a. understanding the clients need b. understanding your product c. convincing the client to buy d. pushing to selling in good manner e. have good service attitude ()basic requirements : smile, greet, investigate needs, meet needs via helpful advice and professionalism, prompt and efficient service throughout, if required offer6.1. dior ck.channel guerlain ()loreal givenchy max factor 2. gucci() prada c burberry lv fendi3. armani pieer cardan zaraverssca uz nike banana repubic gap cdyalentino guess ck4. fregamo adidas fuma nike 5. ck8.totally understand the characteristics of goods, and aiming. listen to the customers, to respect the choice of guests; to tell customers the true value of the goods. (45) cool off , relax , calm myself , try to satisfy his or her requirement.11.( answer is to cool down myself ,13what problems would you image working with a multinational team? and how to deal focus on the same target, trust your colleague, be responsibility in your own area.14do you like sales? what about your feeling when sale something to others 15if you could not achieve your sales target, are you ready to attend a training program toimprove your skills or you will feel shy to ask?(): when i sale novel goods, maybe i cant achieve the target, but i like to accept some16.when have you ever had to refuse the request of a customer? - how did you do this and how did they feel?()17. what if customer ome to your store and try and did not make buy anything? madam, its ok if you did not find anything suitable at this moment. however, the new design or our promotion will be on next week or month. thank you very much for your support anyway and we hope to see you soon. wonderful day, madam!19make a sample to sell xx(i am client, i want to buy a xx,show me your sales skill) good morning madam.how may i help you?by the way, these are our latest design and the promotions that we are currently having. please let me know if i can assist you in any way.my pleasure.thank you madam and hope to see you again. have a wonderful /nice day