14-沃尔玛-山姆会员店管理层结构-14.doc

Club Management Structure会员店管理层结构SAMS Club 山姆会员店Club Management Structure會員店管理層結構Club Management Structure会员店管理层结构Overview概述:It is expected that SAMS Club International Operations will triple our sales over the next 5 years. In order to prepare ourselves for this growth we must have a consistent Management Structure that is supported by Training and Developmental Programs.希望在以后的5年中山姆会员店国际部的销售额达到目前水平的三倍。为此，我们必须有一个由培训和发展计划所支持的稳定的管理层结构。The objectives of establishing a consistent management structure are important, and require the understanding, execution, and support of our Country Managers and Directors of Operations to be successful.建立一个稳定的管理层结构的目标是重要的，而且要求本国总裁和营运总监深刻理解，贯彻执行和支持这个目标，以取得目标实施的成功。The benefits of the new Management Structure are:新管理层结构的优点是： Implement a consistent management structure in all countries and support it with on-going job-specific training programs.在所有国家中建立稳定的管理层结构并辅以现行的具体岗位培训计划。 Develop consistent job descriptions and define responsibilities for each management position in the club.统一定岗，并确定会员店每个管理职位的职责。 Establish a clearly defined career path for Assistant Managers.建立明确的副总晋升路径。 Assistant Managers will be better prepared to become General Managers.副总经理要做好充分准备以成为总经理。 Develop Management Partners who are specialists, not generalists.发展专家型的管理人才。 Assistant Managers will move to the next level when they have proven to be ready for more responsibility not to fill holes in Management staffing.副总经理在证明具备晋升条件时，就应晋升到更高职位，而不应只被用作填补管理人员空缺。 Improve communication between the Bentonville Home Office, in-country Home Offices, and our clubs.增进本顿维尔总部、国内总部和会员店之间的联络。SAMS CLUBConfidential03/19/20International Operations Manual 36 - 1Job Descriptions岗位职责Complete Job Descriptions for each management position are enclosed in the area specific sections of this manual. 在本手册的这一部份完整地介绍了每个管理职位的岗位职责。Management Structure Template:管理层结构模式：The management structure consists of a “stair step” progression, supported at each level with job-specific training programs (see next page).该管理层结构呈“阶梯式”结构，每一级都有岗位培训计划（见下页）。SAMS CLUBConfidential03/19/20International Operations Manual 37 - 2SAMS Club International Club Management StructureOperating toImprove Sales & Profit提高销售及利润Maximizing SalesThrough ItemMerchandising通过商品推销提高销售EffectiveReceivingPractices有效的收货实践山姆会员店国际部管理层结构Building Market Share扩大市场份额Walton Institute沃尔顿学院LeadershipFoundations领导基础SAMS CLUBConfidential03/19/20International Operations Manual38 - 3Club Management Structure会员店管理层结构Management Structure Template Contd:管理层结构模式（续）：Key Points要点： After completing the MIT program, an assistant manager will be promoted to Receiving Manager. They will remain in this position until they have demonstrated the necessary knowledge and leadership abilities to be promoted to the next level in the career path (Operations Manager). All promotion decisions will be by the club GM and the Director of Operations.完成了MIT计划之后，见习管理人员就可提升为收货部經理。在他们证明掌握了必要的知识和具备了更高一级的领导才能之后就可晋升为（营运副总），所有晋升都是由会员店总经理和营运总监决定的。 When you have a position open to fill, you should not necessarily promote candidates available from just within the club, but within the region or country.在安排空缺岗位时，不一定非要在本会员店中选拔，可在本地区或本国中进行选拔。 Example: If you have a Marketing Manager position open to fill, you should evaluate all current Operations Managers and offer the position to the manager who is the best performer, even if it requires they transfer to another city.例如：如果要填补一个市场部副总的职位，就应该对所有在职的营运副总进行考核，把最佳人选提拔到营销市场部副总职位上，即使需要把他们调到另一城市也是如此。 It is important to use extreme discipline and follow the structure 100% - success demands consistency in Assistant Managers experience in every position and level of development.必须严格地百分这百地遵守该结构的要求。这个计划的成果有赖于副总经理认真走过发展的每一个职位和阶段 Any time an Assistant Manager has been selected for a position that requires “skipping” a position or level of development (i.e. promoting from Receiving Manager to Marketing Manager), approval must be given from the Country Operations Directors and the Human Resource Director.当需要“跳级”提拔一个副经理（即，从收货副总到市场部副总），无论何时都必须得到本国营运总监和人力资源部总监的批准方可。 Clubs with annual volume over $60 million will be authorized for 2 Merchandise Managers (Food and General Merchandise)年销售额在6000万美元的会员店允许有2个商品副總（食品部和非食品部副总）。 The Fresh Department Assistant Manager will report to the Merchandise Manager (see Fresh Department structure, next page).鲜食部副总向商品副总报告（参阅下页的鲜食部结构）。 Clubs with weekly meat sales over $100,000 and bakery volume over $25,000 will be authorized 2 Fresh Dept. Assistant Managers.每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上的会员店允许有2个鲜食部副总。Support Team支持队伍：Each club should have an hourly support team member that can assist in the absence of management. (Details on the responsibilities of this position will be available later.)每个会员店都应该有管理人员不在时能协助管理的非管理层同事。（以后会介绍有关该职位职责的详情）。SAMS CLUBConfidential03/19/20International Operations Manual40 - 4Fresh Department Structure鲜食部结构Merchandise Manager商品副总Note:Clubs with volume over $100,000 a week in Meat and $25,000 a week in Bakery will have one Meat and one Bakery Fresh Department Assistant Manager注: 每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上，含分别有一个肉类和一个面包部门Fresh DepartmentAssistant Manager鲜食部副总Team LeaderBakery部门经理面包房Team LeaderProduce部门经理果蔬Team LeaderMeat部门经理肉类SAMS CLUBConfidential03/19/20International Operations Manual 40 - 5 Attachment AAssistant Manager Assessment附件A 副總评估表Name姓 名SS #工号 #Yrs. With Company在公司服务年数Current Club #目前的会员店号Areas of Experience工 作 部 门Last Eval. Rating最后一次评估情况Performance Coachings指导情况Recommended Asst. Mgr. Position推荐的副总职位SAMS CLUBConfidential03/19/20International Operations Manual 41 - 6SAMS Club International山姆会员店国际部Club Management Structure 会员店管理层结构General Manager总经理Fresh Assistants鲜食部副總Assistant Manager of Merchandising商品副总Support Coach支持教练Assistant Manager of Receiving收货部副总Assistant Manager of Operations营运副总Assistant Manager of Sales市场部副总SAMS CLUBConfidential03/19/20International Operations Manual 42 - 7SAMS Club International山姆会员店国际部Membership/Marketing Area會籍辦市場Renewal Associates会籍更新员工BusinessDevelopmentAssociates业务发展员 工New Advantage Acquisition Associates新个人会員推廣员New BusinessAcquisitionAssociates新商业会員推廣員工Membership DeskAssociates会籍服务台 员 工Assistant Manager of Sales 市场部副总Team LeaderMarketing市场部主管Team LeaderMembership會籍辦主管SAMS CLUBConfidential03/19/20International Operations Manual 43 - 8SAMS Club International山姆会员店国际部Operations Area营运部Assistant Manager of Operations 营运副总Coordinator of Training培训协调员Associates ofthe Area部门员工Associates ofthe Area员 工Supervisors of Service Areas (Caf, etc.)服务区主管(休閒廊等）Supervisor of Personnel人力资源经理Head COS高级收银主 管People Greeters迎宾员CheckoutSupervisors收银台主管Front EndAssociates前台员工Supervisor ofCash Office现金办 主 管SAMS CLUBConfidential03/19/20International Operations Manual 44 - 9SAMS Club International山姆会员店国际部Receiving Area收货部Assistant Manager of Receiving 營運副總UPC Team 庫控小組MaintenanceSupervisor維修主管ReceivingDock收货倉台MaintenanceAssociates維修员工Claims索 赔ReceivingOffice收货办公室Supervisor of UPC Team 庫控主管Team LeaderReceiving收货部门经理SAMS CLUBConfidential03/19/20International Operations Manual 45 - 10SAMS Club International山姆会员店国际部Merchandise Area商品区Club with under $60 Million Annual Sales Volume年营业额超过6千万美元的会员店Assistant Manager of Merchandising商品副总Bakery Associates面包房员 工DeliAssociates熟 食员 工MeatDept.Associates肉类部员 工FloorAssociates楼 面员 工FloorAssociates楼 面员 工FloorAssociates楼 面员 工Produce Associates果 蔬 部员 工Team Leader Produce果蔬部主 管Team Leader Bakery面包房主 管TeamLeaderCenter销 售 区组 长TeamLeaderHardlines非食品部 经 理FloorAssociates楼 面 员 工TeamLeaderGrocery干貨部