国美电器_门店工作标准化手册.doc

electricity or chemicals.Types of burnsThere are three types of burns. Burns are called first, second, or third degree burns, depending on which layers of the skin are burned.First degree burns These affect only the top layer of the skin. These burns are not serious and should feel better within a day or two. Examples include mild sunburn and burns caused by touching a hot pan, stove or iron for a moment.Second degree burns These affect both the top and the second layer of the skin. These burns are serious and take a few weeks to heal. Examples include severe sunburn and burns caused by hot liquids.Third degree burns These affect all three layers of the skin and any tissue and organs under the skin. Examples include burns caused by electric shocks, burning clothes, or severe petrol fires. These burns cause very severe injuries and the victim must go to hospital at once.Characteristics of burnsFirst degree burns dry, red and mildly swollen mildly painful turn white when pressedSecond degree burns rough, red and swollen blisters watery surface extremely painfulThird degree burns black and white and charred swollen; often tissue under them can be seen little or no pain if nerves are damaged;may be pain around edge of injured are.First aid treatmentRemove clothing using scissors if necessary unless it is stuck to the burn. Take off other clothing and jewelry near the burn.Cool burns immediately with cool but not icy water. It is best to place burns under gently running water for about 10 minutes. (The cool water stops the burning process, prevents the pain becoming unbearable and reduces swelling.) Do not put cold water on third degree burns.For first degree burns, place cool, clean, wet cloths on them until the pain is not so bad. For second degree burns, keep cloths cool by putting them back in a basin of cold water, squeezing them out and placing them on the burned area over and over again for about an hour until the pain is not so bad.Dry the burned area gently. Do not rub, as this may break any blisters and the wound may get infected. Cover the burned area with a dry, clean bandage that will not stick to the skin. Hold the bandage in place with tape. Never put butter, oil or ointment on burns as they keep the heat in the wounds and may cause infection.If burns are on arms or legs, keep them higher than the heart, if possible. If burns are on the face, the victim should sit up.If the injuries are second or third degree burns, it is vital to get the victim to the doctor or hospital at once. HEROIC TEENAGER RECEIVES AWARDSeventeen-year-old teenager, John Janson, was honored at the Lifesaver Awards last night in Rivertown for giving lifesaving first aid on his neighbor after a shocking knife attack.John was presented with his award at a ceremony which recognized the bravery of ten people who had saved the life of another.John was studying in his room when he heard screaming. When he and his father rushed outside, a man ran from the scene. They discovered that Anne Slade, mother of three, had been stabbed repeatedly with a knife. She was lying in her front garden bleeding very heavily. Her hands had almost been cut off.It was Johns quick action and knowledge of first aid that saved Ms Slades life. He immediately asked a number of nearby people for bandages, but when nobody could put their hands on any, his father got some tea towels and tape from their house. John used these to treat the most severe injuries to Ms Slades hands. He slowed the bleeding by applying pressure to the wounds until the police and ambulance arrived.“Im proud of what I did but I was just doing what Id been taught,” John said.John had taken parting in the Young Lifesaver Scheme at his high school. When congratulating John, Mr Alan Southerton, Director of the Young Lifesaver Scheme said, “There is no doubt that Johns quick thinking and the first aid skills he learned at school saved Ms Slades life. It shows that a knowledge of first aid can make a real difference.”Before receiving their awards last night, John and the nine other Life Savers attended a special reception yesterday hosted by the Prime Minister.选修六Unit 1 A SHORT HISTORY OF WESTERN PAINTINGArt is influenced by the customs and faith of a people. Styles in Western art have changed many times. As there are so many different styles of Western art, it would be impossible to describe all of them in such a short text. Consequently, this text will describe only the most important ones, starting from the sixth century AD.The Middle Ages (5th to the 15th century AD)During the Middle Ages, the main aim of painters was to represent religious themes. A conventional artist of this period was not interested in showing nature and people as they really were. A typical picture at this time was full of religious symbols, which created a feeling of respect and love for God. But it was evident that ideas were changing in the 13th century when painters like Giotto di Bondone began to paint religious scenes in a more realistic way.The Renaissance (15th to 16th century)During the Renaissance, new ideas and values gradually replaced those held in the Middle Ages. People began to concentrate less on religious themes and adopt a more humanistic attitude to life. At the same time painters returned to classical Roman and Greek ideas about art. They tried to paint people and nature as they really were. Rich people wanted to possess their own paintings. so they could decorate their superb palaces and great houses. They paid famous artists to paint pictures of themselves, their houses and possessions as well as their activities and achievements.One of the most important discoveries during this period was how to draw things in perspective. This technique was first used by Masaccio in 1428. When people first saw his paintings, they were convinced that they were looking through a hole in a wall at a real scene. If the rules of perspective had not been discovered, on one would have been able to paint such realistic pictures. By coincidence, oil paints were also developed at this time, which made the colors used in paintings look richer and deeper. Without the new paints and the new technique, we would not be able to see the many great masterpieces for which this period is famous.Impressionism (late 19th to early 20th century)In the late 19th century, Europe changed a great deal, from a mostly agricultural society to a mostly industrial one. Many people moved from the countryside to the new cities. There were many new inventions and social changes. Naturally,国美电器 guomeidianqi门店工作标准化手册mendiangongzuobiaozhunhuashouce追求卓越，拒绝平凡目录1 门店经理工作分册2 门店副经理工作分册3 营业厅经理工作分册4 门店干事工作分册5 组长工作分册6 库房管理员工作分册7 库工工作分册8 维修技师工作分册9 试机员工作分册10 派车员工作分册11 送货司机工作分册12 保安班长工作分册13 保安员工作分册14 收款员工作分册15 营业厅服务提供工作分册16 商品试机检验工作分册17 市场调研工作分册18 售后服务工作分册19 接听电话服务分册20 门店退残工作分册21 门店进货工作分册22 门店盘点工作分册23 门店维修验机服务分册24 门店司机送货工作分册25 门店派车工作分册26 门店保安验机出门工作分册27 门店保安下班验包工作分册门店经理管理分册 执行人：门店经理 监督人：分部经理时段程序名称程序标准注意要点8:45之前工作前的准备检查对门店营业前的情况做好检查,包括员工打卡,昨日盘点及库房情况、配送中心的商品补充情况、本日的工作计划等。注意重要促销活动的提前安排8：45晨检召开晨检例会，检查员工到岗情况，精神面貌、仪容仪表，传达公司文件精神，总结昨日工作情况，安排本日工作等。检查到位，做好宣广工作9：00-10：00检查开业情况对门店开门营业的重点情况进行检查监督，如门店退残、业务商品的调度、重要促销活动的安排监督、员工卫生打扫、展品的清洁、价签及POP的到位等10：00-11：30日常业务开展日常的门店管理业务，对业务的管理协调、对门店人员的管理督促、对财物的监督管理、对外的公关协调等办公性工作。每1-2小时检查门店营业厅情况1次11；30-1；30进餐及半日工作情况进餐、以及对门店员工进餐的管理、确认上半日门店工作的全面情况、了解本日工作计划的进程情况。1：30-4：00日常业务同日常业务管理4：00-5：00店内检查对门店营业状况进行考察，包括店面卫生、销售情况、促销效果、商品到货情况、员工的精神状态和仪容仪表，与员工之间进行沟通激励做好平时检查督促和沟通electricity or chemicals.Types of burnsThere are three types of burns. Burns are called first, second, or third degree burns, depending on which layers of the skin are burned.First degree burns These affect only the top layer of the skin. These burns are not serious and should feel better within a day or two. Examples include mild sunburn and burns caused by touching a hot pan, stove or iron for a moment.Second degree burns These affect both the top and the second layer of the skin. These burns are serious and take a few weeks to heal. Examples include severe sunburn and burns caused by hot liquids.Third degree burns These affect all three layers of the skin and any tissue and organs under the skin. Examples include burns caused by electric shocks, burning clothes, or severe petrol fires. These burns cause very severe injuries and the victim must go to hospital at once.Characteristics of burnsFirst degree burns dry, red and mildly swollen mildly painful turn white when pressedSecond degree burns rough, red and swollen blisters watery surface extremely painfulThird degree burns black and white and charred swollen; often tissue under them can be seen little or no pain if nerves are damaged;may be pain around edge of injured are.First aid treatmentRemove clothing using scissors if necessary unless it is stuck to the burn. Take off other clothing and jewelry near the burn.Cool burns immediately with cool but not icy water. It is best to place burns under gently running water for about 10 minutes. (The cool water stops the burning process, prevents the pain becoming unbearable and reduces swelling.) Do not put cold water on third degree burns.For first degree burns, place cool, clean, wet cloths on them until the pain is not so bad. For second degree burns, keep cloths cool by putting them back in a basin of cold water, squeezing them out and placing them on the burned area over and over again for about an hour until the pain is not so bad.Dry the burned area gently. Do not rub, as this may break any blisters and the wound may get infected. Cover the burned area with a dry, clean bandage that will not stick to the skin. Hold the bandage in place with tape. Never put butter, oil or ointment on burns as they keep the heat in the wounds and may cause infection.If burns are on arms or legs, keep them higher than the heart, if possible. If burns are on the face, the victim should sit up.If the injuries are second or third degree burns, it is vital to get the victim to the doctor or hospital at once. HEROIC TEENAGER RECEIVES AWARDSeventeen-year-old teenager, John Janson, was honored at the Lifesaver Awards last night in Rivertown for giving lifesaving first aid on his neighbor after a shocking knife attack.John was presented with his award at a ceremony which recognized the bravery of ten people who had saved the life of another.John was studying in his room when he heard screaming. When he and his father rushed outside, a man ran from the scene. They discovered that Anne Slade, mother of three, had been stabbed repeatedly with a knife. She was lying in her front garden bleeding very heavily. Her hands had almost been cut off.It was Johns quick action and knowledge of first aid that saved Ms Slades life. He immediately asked a number of nearby people for bandages, but when nobody could put their hands on any, his father got some tea towels and tape from their house. John used these to treat the most severe injuries to Ms Slades hands. He slowed the bleeding by applying pressure to the wounds until the police and ambulance arrived.“Im proud of what I did but I was just doing what Id been taught,” John said.John had taken parting in the Young Lifesaver Scheme at his high school. When congratulating John, Mr Alan Southerton, Director of the Young Lifesaver Scheme said, “There is no doubt that Johns quick thinking and the first aid skills he learned at school saved Ms Slades life. It shows that a knowledge of first aid can make a real difference.”Before receiving their awards last night, John and the nine other Life Savers attended a special reception yesterday hosted by the Prime Minister.选修六Unit 1 A SHORT HISTORY OF WESTERN PAINTINGArt is influenced by the customs and faith of a people. Styles in Western art have changed many times. As there are so many different styles of Western art, it would be impossible to describe all of them in such a short text. Consequently, this text will describe only the most important ones, starting from the sixth century AD.The Middle Ages (5th to the 15th century AD)During the Middle Ages, the main aim of painters was to represent religious themes. A conventional artist of this period was not interested in showing nature and people as they really were. A typical picture at this time was full of religious symbols, which created a feeling of respect and love for God. But it was evident that ideas were changing in the 13th century when painters like Giotto di Bondone began to paint religious scenes in a more realistic way.The Renaissance (15th to 16th century)During the Renaissance, new ideas and values gradually replaced those held in the Middle Ages. People began to concentrate less on religious themes and adopt a more humanistic attitude to life. At the same time painters returned to classical Roman and Greek ideas about art. They tried to paint people and nature as they really were. Rich people wanted to possess their own paintings. so they could decorate their superb palaces and great houses. They paid famous artists to paint pictures of themselves, their houses and possessions as well as their activities and achievements.One of the most important discoveries during this period was how to draw things in perspective. This technique was first used by Masaccio in 1428. When people first saw his paintings, they were convinced that they were looking through a hole in a wall at a real scene. If the rules of perspective had not been discovered, on one would have been able to paint such realistic pictures. By coincidence, oil paints were also developed at this time, which made the colors used in paintings look richer and deeper. Without the new paints and the new technique, we would not be able to see the many great masterpieces for which this period is famous.Impressionism (late 19th to early 20th century)In the late 19th century, Europe changed a great deal, from a mostly agricultural society to a mostly industrial one. Many people moved from the countryside to the new cities. There were many new inventions and social changes. Naturally,时段程序名称程序标准注意要点6：30-7：00店内管理层会议召开店内管理层会议，总结一天工作情况，包括销售业绩、员工管理、财务状况、售后问题、促销的效果，出现的问题，第二天的工作计划和目标等。沟通情况，确认计划完成7：00工作总结及第二日计划将本日的工作进行总结，确认工作计划的完成情况和程度，填写经理日志，做本人的第二天工作计划做好计划及急需解决的问题。其他重要工作每月定期优秀员工按公司要求对门店员工进行综合性评比，从销售业绩、工作的积极性、工作规范执行、业务知识经验的熟练和提高、与其他员工的沟通和协调等方面入手，促进员工积极性的提高，促进门店建设的发展。每月定期奖金分配根据公司关于奖金的规定，以促进门店业务发展，员工积极性的提高。公平分配，激励员工士气每日、定期培训工作根据公司以及门店培训计划，以提高门店管理工作，员工服务技能为目的。将培训工作具体化解为细致的培训方案，并监督方案的具体实施，定期汇报和检查培训效果。做好培训计划，提高培训效果。每周二下午公司会议按公司的要求参加每周的经理例会，充分做好参会的准备，会上及时汇报与交流，了解公司最新方针，解决工作中的问题。时段程序名称程序标准注意要点每日门店硬件设施对门店硬件设施建立相应管理档案，规定责任管理人员，建立定时检查制度进行管理，保证安全使用，符合公司资产管理规定。坚持日常管理，减少安全隐患。每日客户档案建立门店自己的客户档案管理制度和体系，对重点区域、重点客户进行管理，详细登记顾客的个人及销售资料，建立良好的客户关系和经常性的沟通渠道，促进门店的业务销售，扩大顾客群体数量人员招聘促销员的面试考核厂商费用的收取按公司要求对各厂家收取必要费用，如展台费、广告费、赞助费等财务控制收款、票据的填写开据自进商品的管理按分部商品销售的特点和本门店的环境情况，引进商品，注意引进商品的上报审批管理。保安管理驻店人员的管理、消防管理、钥匙管理、营业厅安全管理等公关协调门店经理每月、每季度定期与所属政府主管部门沟通协调业务残次品的处理促销活动重大节假日、周末、平时注意媒体的接待管理门店副经理工作分册 执行人：门店副经理 监督人：门店经理时段程序名称程序标准注意要点8：45之前工作前检查对工作前门店业务经营情况进行了解，确认配送中心的库存信息和最新到货情况；确认门店库房商品库存情况；确认门店各组业务调货情况 ；检查退残与库房具体情况；确认本人当日工作计划。门店经理不在，代行门店经理权力。做好门店业务的调查和计划8：45晨检参加门店晨检例会，分派业务工作情况，传达公司业务精神，总结昨日业务工作进展，指出工作中存在的不足和改进方法。9：00业务调度与分派进行每日的工作调配和分派，包括门店的退残、配送中心的调货、送货车的检查分派、调货人员的安排等。科学调度，合理安排9：30-10：00门店业务巡查对门店业务方面的巡查，如促销活动的安排确认、商品物价的管理、库房商品的管理，保证业务工作正常进行。10：00-11：30日常业务开展开展日常的业务工作，商品的调度、商品的价格管理、商品的批发、业务客户的拓展与沟通、市场调研等工作。注重业务的推广、调研、批发11：30-1：30进餐、半日工作情况进餐及对半日工作进展情况的了解，商品的调度到位情况，销售业绩的进展情况，促销活动的效果等1：30-4：00日常业务开展同上日常业务的开展时段程序名称程序标准备注4：00-5：00门店业务巡查对门店的店面销售情况进行了解，库房来货的确认管理，商品销售中的问题（质量、款式、顾客建议、开箱检验中的问题等）。5：00-6：00当日业务工作的确认对当日业务工作进行确认，商品销售、市场调研、业务客户发展、商品质量投诉等。6：30-7：00门店管理层会议参加门店管理层会议，总结当日业务计划进展情况，找出工作中的问题和改进方法，确定第二日业务开展计划。确认计划的完成情况。7：00工作总结及第二日安排总结当日自身工作计划目标完成情况，确认第二日的工作安排。其他重要工作每日、定期盘点详见盘点工作规范每日市场调研详见市场调研规范每月、门店业务计划分派每日客户档案每日、定期业务工作汇总营业厅经理工作分册 执行人：营业厅经理 监督人：门店经理时段程序名称程序标准注意要点8：45之前工作前的检查对开门营业前的门店状况进行检查，人员到岗打卡，库房商品情况，营业厅状况，工作计划的确认等。根据销售情况补充货源8：45 晨检召开晨检会议，检查各组到岗情况，总结昨日营业厅工作情况，传达公司文件精神，布置本日的工作计划和各项工作注意事项等。做好工作的计划和部署。各组人员仪容仪表和到位情况。9：00-9：30检查开业情况检查各组开门营业工作情况，如卫生清洁、仪容仪表、展台布置、POP的张贴、人员的到位情况、各组及各品牌的库存和推广情况。检查落实开门营业准备情况，保证营业的正常进行。9：30-11：30日常营业厅工作营业厅的日常管理工作，员工工作规范的执行，商品的物价管理，各组的任务计划和推荐品牌的管理工作，售后工作的解决，组织人员装卸货，协调各组、各部门之间的关系。监督营业厅的运营情况，协调各部关系，做好与员工的沟通。11：30-1：30进餐与半日工作确认进餐、员工进餐的管理和督促，各组半日工作进展的确认，问题及改进。环境卫生的保持，没有脱岗现象1：30-5：00日常营业厅工作同上午的营业厅的日常管理。时段程序名称程序标准注意要点5：00-6：30工作记录及汇总对一天的营业厅工作进行总结，做好相应的管理记录和汇总，如售后工作的记录，员工管理及执行规范