压路机海外问卷 越语审校稿.doc

压路机海外问卷 越语审校稿 S?phi?u:_Knh th?a qu?khch hng?ang s?d?ng xe lu LIUGONGTrung Qu?c!Ch?ng trnh?i?u trany nh?m m?c?ch gip LIUGONGtm hi?u nh?ng nhu c?u c?a khch hng,qua?n?ng caoch?t l?ng s?n ph?m vch?t l?ng d?ch v?c?a C?ng ty.Knh?ngh?qu?khch hng b?t cht th?i gianqu?bu tr?l?i nh?ng c?u h?i sau?y nh?m ph?nnh nh?ng c?m nh?n ch?n th?c c?a mnh v?ch?t l?ng s?n ph?m xe lu LIUGONG c?ng nh?ch?t l?ng d?ch v?c?a C?ng ty chng t?i.Ph?m vi?i?u tra:Cc khch hng muavs?d?ng xe lu LIUGONGtrong kho?ng th?i gian t?thng3/xx2/xx.Knh?ngh?qu?khch hng b?tr?cn b?qu?n l?,nh?n vin v?n hnh ho?c nh?n vin duy tu b?o d?ng?i?n phi?u,?ng th?i g?i phi?u?i?n qua?ng faxho?c th?v?a ch?sau tr?c ngy31thng5n?mxx:Ng?i lin h?:Jane Zhou?i?n tho?i:Fax:Email:Ch?n thnh c?m?n s?ng h?vh?p tc c?a qu?khch hng!Ngy18thng2n?mxxPh?n h?i my c?ng trnh-Hi?p h?i Ch?t l?ng TrungQu?c Th?ng tin khch hng Tn C?ng ty:Qu?c gia ho?c khu v?c:Ngnh ngh?kinh doanhc?a C?ng ty:H?th?ng c?u?ngH?th?ng?ng b?H?th?ng ki?n thi?t?th?Cho thuthi?t b?Khc（）H?tn b?n:?i?n tho?i lin h?:?a ch?lin h?:?a ch?email:C?ng v?c?ng tc c?a b?n:Qu?n l?Nh?n vin v?n hnhNh?n vin duy tu b?o d?ngTh?i gian?i?n phi?u:Ngy_thng_n?m_I.Th?ng tin c?b?n1.S?l?ng xe lu hi?n(?n v?)b?n?ang cS?n ph?m Ch?ng lo?i S?l?ng(chi?c)Th?i gian mua Xe lu LIUGONGCLG610H CLG611H CLG612H CLG612H IIICLG614CLG614H CLG616CLG618CLG6120CLG6122CLG626R（630R）2.B?n mua xe lu LIUGONG l(ch?n m?t):Mua l?n?uMua l?n ti?p theo3.B?n s?d?ng xe lu?tc nghi?p v?i?i t?ng no sau?y?(?nh d?u“”vo trong?)?m ln v?t li?u tc nghi?p:?tCt?Tro x?Nh?a?ng?m ln?i t?ng tc nghi?p:N?n?ngM?t?ngN?n?pS?n b?i4.Xe lu c?a b?n cth?i gian lm vi?c bnh qu?n m?i ngy l(?i?n)gi?.II.?nh gichung v?xe lu LIUGONG S?d?ng thang?i?m10?nh gi,v?i m?i v?n?a ra th?i?m s?t?110mang nh?ng hm?khc nhau,b?n h?y?nh gib?ng cch?nh d?u“”ln ch?s?b?t k?theo c?m nh?n c?a mnh.(I)K?v?ng tr?c khi mua5.Tr?c khi mua,b?n?nh gith?no v?m?c?ch?t l?ng xe lu LIUGONG?(1?i?m lr?t km)12345678910(10?i?m lr?t t?t)6.Tr?c khi mua,b?n?nh gith?no v?tin c?y(kh?n?ng d?x?y ra s?c?)c?a xe lu LIUGONG?(1?i?m l?tin c?y r?t th?p)12345678910(10?i?m l?tin c?y r?t cao)7.Tr?c khi mua,b?n?nh gith?no v?m?c?phh?p c?a xe lu LIUGONG so v?i yu c?u s?d?ng c?a mnh?(1?i?m lr?t kh?ng phh?p)12345678910(10?i?m lr?t phh?p)8.Tr?c khi mua,b?n?nh gith?no v?ch?t l?ng d?ch v?xe lu c?a LIUGONG?(1?i?m lr?t km)12345678910(10?i?m lr?t t?t)(II)C?m nh?n sau khi s?d?ng9.Sau khi s?d?ng,b?n cc?m nh?n th?no v?ch?t l?ng t?ng th?c?a s?n ph?m xe lu LIUGONG?(1?i?m lr?t km)12345678910(10?i?m lr?t t?t)10.Sau khi s?d?ng,b?n cc?m nh?n th?no v?tin c?y c?a xe lu LIUGONG?(1?i?m l?tin c?y r?t th?p)12345678910(?tin c?yt?t cho10?i?m)11.Sau khis?d?ng,b?n cc?m nh?n th?no v?m?c?phh?p c?a xelu LIUGONGso v?i yu c?u s?d?ng c?a mnh?(1?i?m lr?t kh?ng phh?p)12345678910(10?i?m lr?t phh?p)12.Sau khis?d?ng,b?n cc?m nh?n th?no v?t?ng th?ch?t l?ng d?ch v?xelu c?a LIUGONG?(1?i?m lr?t km)12345678910(10?i?m lr?t hon h?o)13.B?n cc?m nh?n th?no v?n?ng l?c ph?c v?trong vi?c gi?i quy?t cc v?n?v?xelu c?a LIUGONG?(1?i?m lr?t km)12345678910(10?i?m lr?t hon h?o)14.B?n cc?m nh?n th?no v?m?c?p?ng c?a cc d?ch v?xelu LIUGONGso v?i yu c?uc?a mnh?(1?i?m lhon ton kh?ng?p?ng?c)12345678910(10?i?m lhon ton?p?ng?c)(III)So snh gi?a tnh n?ng,ch?t l?ng v?i gic?15.V?i m?c?ch?t l?ng c?a xelu LIUGONG b?n?ang s?d?ng,b?n?nh gith?no v?gixe?(1?i?m lgicao)12345678910(10?i?m lgih?p l?)16.V?i m?c?tnh n?ng c?a xelu LIUGONGb?n?ang s?d?ng,b?n?nh gith?no v?gixe?(1?i?m lgicao)12345678910(10?i?m lgih?p l?)17.V?im?c gic?a lo?i xelu LIUGONGb?n?ang s?d?ng,b?n?nh gith?no v?ch?t l?ng xe?(1?i?m lch?t l?ng th?p)12345678910(10?i?m lch?t l?ng cao)18.V?im?c gic?a lo?i xelu LIUGONGb?n?ang s?d?ng,b?n?nh gith?no v?tnh n?ng c?a xe?(1?i?m ltnh n?ng km)12345678910(10?i?m ltnh n?ng t?t)19.B?n h?y c?n nh?c m?t cch ton di?n cc y?u t?v?ch?t l?ng,d?ch v?,tnh n?ng,gic?vcho chng t?i?c bi?t m?c?hi lng c?a b?n v?s?n ph?m xelu LIUGONGnh?th?no?(1?i?m lr?t kh?ng hi lng)12345678910(10?i?m lr?t hi lng)(IV)So snh v?i nh?ng k?v?ng vl?t?ng20.So v?i nh?ng k?v?ng c?a b?n tr?c khimua s?n ph?m,ch?t l?ng th?c t?c?a xelu LIUGONGb?n?ang s?d?ng nh?th?no?(1?i?m lchnh l?ch r?t l?n)12345678910(10?i?m lchnh l?ch r?t nh?)21.So v?i nh?ng k?v?ng c?a b?n v?d?ch v?tr?c khimua s?n ph?m,d?ch v?th?c t?b?n?c h?ng trong khis?d?ng xelu LIUGONGnh?th?no?(1?i?m lchnh l?ch r?t l?n)12345678910(10?i?m lchnh l?ch r?t nh?)22.B?n?nh gith?no khiso snh gi?a ch?t l?ng xelu LIUGONG v?i ch?t l?ng s?n ph?m l?t?ng c?a b?n?(1?i?m lchnh l?ch r?t l?n)12345678910(10?i?m lchnh l?ch r?t nh?)23.B?n?nh gith?no khiso snh gi?a ch?t l?ng d?ch v?xelu LIUGONGv?i ch?t l?ng d?ch v?l?t?ng c?a b?n?(1?i?m lchnh l?ch r?t l?n)12345678910(10?i?m lchnh l?ch r?t nh?)(V)Tnh tr?ng phn nn vl?n muahng ti?p theo24.B?n cphn nn gv?xelu LIUGONG?ang s?d?ng hay kh?ng:(?nh d?u“”vo trong?).a.Cphn nn kh?ng:CKh?ngb.V?n?b?n phn nn l(cth?ch?n nhi?uv?n?):Ch?t l?ng s?n ph?mCh?t l?ng d?ch v?Ch?t l?ng ph?tngTnh k?p th?i khi giao ph?tng25.So v?is?n ph?m cc th?ng hi?u khc,b?n cthin v?l?a ch?n s?d?ng xelu hi?u LIUGONGhaykh?ng?(1?i?m lthch th?ng hi?u khc h?n)12345678910(10?i?m lthch LIUGONGh?n)26.(N?u?c?u25,b?n ch?n?i?m s?trong kho?ng1234thvui lng tr?l?i c?u ny)Gi?thi?t b?n cth?kh?ng ch?n mua xeluLIUGONG l?n n?a,nh?ng n?u ch?t l?ng xeluLIUGONGkh?ng thay?i,trong khi gil?i gi?m,xin h?igi?i?u ch?nh gi?m bao nhiu%thb?n s?l?i l?a ch?n LIUGONG?(H?y ch?n)2%4%6%8%10%Khc(%)(S?c h?p d?n c?a vi?c gi?m gi)27.(N?u?c?u26,b?n ch?n?i?m s?trong kho?ng7,8,9,10thvui lng tr?l?i c?u ny)Gi?thi?t b?n cth?ch?n mua xeluLIUGONG l?n n?a,nh?ng n?u ch?t l?ng xeluLIUGONGkh?ng thay?i,trong khigil?i t?ng ln,xin h?igi?i?u ch?nh t?ng baonhiu%thb?n s?kh?ng l?a ch?n LIUGONGn?a?(H?y ch?n)2%4%6%8%10%Khc(%)(M?c?ch?p nh?nt?ng gi)28.Li?u b?n cgi?i thi?u s?n ph?m xeluLIUGONG?n nh?ng ng?i tiu dngkhc kh?ng?(1?i?m ltuy?t?i kh?ng gi?i thi?u)12345678910(10?i?m lnh?t?nh s?gi?i thi?u)29.Gi?s?b?n?ang c?n mua xelu,kh?n?ng b?n s?l?a ch?n LIUGONGlbaonhiu?(1?i?m lkh?n?ng ch?n r?t th?p)12345678910(10?i?m lkh?n?ng ch?n r?t cao)III.?nh gic?th?30.a)XeluLIUGONGb?n s?d?ng?t?ng x?y ras?c?d?ng my haych?a?(?nh d?u“”?ch?n,ch?n m?t)CKh?ngb)N?uc?u tr?l?i c?a b?n trn?y l“c”,xin h?i b?n s?d?ng xeluLIUGONG?c baol?u thx?y ras?c?d?ng my l?n?u tin?(?nh d?u“”?ch?n,ch?n m?t)S?d?ng trong vng100gi?ho?c15ngyS?d?ng250gi?ho?c1thngS?d?ng500gi?ho?c2thngS?d?ng1000gi?ho?c6thngS?d?ng1500gi?ho?c9thngS?d?ng2000gi?ho?c12thngS?d?ng trn2000gi?ho?c trn12thngc)L?n?u x?y ras?c?l?b?ph?n no?(?nh d?u“”?ch?n,ch?nm?t)?ng c?dieselH?p s?M?-t?th?y l?cB?m th?y l?cVan t?chuy?n h?ngXilanh chuy?n h?ngBnh rungCabin?i?u khi?nB?ly h?pB?ph?n khc31.Qua s?d?ng,b?n chor?ng b?ph?n no sau?y hayx?y ras?c?(?nh d?u“”?ch?n,cth?ch?n nhi?u b?ph?n)?ng c?dieselH?p s?M?-t?th?y l?cB?m th?y l?cVan t?chuy?n h?ngXilanh chuy?n h?ngBnh rungCabin?i?u khi?nB?ly h?pB?ph?nkhc32.B?n?nh gith?no v?c?ng tc b?o qu?n trong v?n chuy?n?(1?i?m lr?t km)12345678910(10?i?m lr?t t?t)33.Sau khim?bao b,b?n cg?p ph?i cc tr?ng h?p saukh?ng?(cth?ch?n nhi?u)Bong s?nG?M?t b?ph?nVa?p g?y mp mo?ng gi hon h?o34.?nh gich?t l?ng cc b?ph?n c?as?n ph?m H?ng m?c?nh gi?nh gi(1?i?m lr?t km,10?i?m lr?t t?t)H?th?ng th?y l?c12345678910H?th?ng rung12345678910H?th?ng truy?n?ng12345678910H?th?ng?i?n1234567891035.?nh gitnh n?ng s?n ph?m H?ng m?c?nh gi?nh gi(1?i?m lr?t km,10?i?m lr?t t?t)Hi?u qu?m ln12345678910?tin c?yc?ah?th?ng phanh12345678910M?c?thu?n ti?n khiduytus?a ch?a12345678910T?m nhnc?a li xekhi v?n hnh12345678910Tnh linh ho?t trong thao tc1234567891036.?nh gic?th?v?ch?t l?ng d?ch v?H?ng m?c?nh gi?nh gi(1?i?m lr?t km,10?i?m lr?t t?t)Tnh hi?u qu?c?a d?ch v?12345678910K?n?ng c?a nh?n vin d?ch v?12345678910Thi?c?a nh?n vin d?ch v?12345678910M?c?k?p th?i trong cung c?p d?ch v?12345678910M?c?k?p th?i trong cung?ng ph?tng12345678910Tnh thu?n ti?n khimua ph?tng12345678910Tnh thu?n ti?n khi tm ki?m?i?m d?ch v?12345678910Tnh tr?ng ph?ki?n,c?ng c?i km v?imy1234567891037.Theo b?n,xeluLIUGONG c?n ph?i c?i thi?n ngaynh?ng v?n?gv?m?t ch?t l?ng?(vui lng nuc?th?nh?ng v?n?b?n pht hi?n?c,xin c?m?n!)38.Theo b?n,xeluLIUGONGc?n ph?i c?i thi?n ngaynh?ng v?n?gv?m?t d?ch v?(vui lng nuc?th?nh?ng v?n?b?n pht hi?n?c,xin c?m?n!)IV.So snh?nh gigi?a xelu hi?uLIUGONGv?i xelu cc th?ng hi?ukhc H?y l?nl?t sosnh LIUGONGv?i cc th?ng hi?u qu?c t?vth?ng hi?u TrungQu?c khc.39.Qua sosnh,b?n?nh gith?no v?ch?t l?ngt?ng th?c?a xelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?S?l?ng s?d?ng(chi?c)?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c S?l?ng s?d?ng(chi?c)?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891040.Qua sosnh,b?n?nh gith?no v?tnh tinc?y trong ch?t l?ng c?a xelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891041.Qua sosnh,b?n?nh gith?no v?m?c?tin ti?n trongc?ng ngh?c?a xelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891042.Qua sosnh,b?n?nh gith?no v?t?ng th?ch?t l?ng d?ch v?c?axelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891043.Qua sosnh,b?n?nh gith?no v?hi?u su?t tc nghi?p c?axelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891044.Qua sosnh,b?n?nh gith?no v?hi?u qu?ti?t ki?m nhin li?uc?axelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI1234567891045.Qua sosnh,b?n?nh gith?no v?tnh h?p l?trong m?it?ng quangi?a tnh n?ngvgic?c?axelu cc th?ng hi?u sau?Th?ng hi?u qu?c t?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910SAKAI12345678910VOLVO12345678910DYNAPAC12345678910BOMAG12345678910CAT12345678910Th?ng hi?u TrungQu?c?nh gi(1?i?m lkm nh?t,10?i?m lt?t nh?t)LIUGONG12345678910LUTONG12345678910XCMG12345678910XGMA12345678910SHANTUI12345