37 Quality Control质量管理.doc

37. Quality Control质量管理1 Words and Phrases单词和词组guarantee确保，担保 enviable令人羡慕的standard标准 the standards laid down制定的标准stringent严格 acceptance接受as keen as we are和我们一样认真 how come为什么uphold拥有，持有 internal内部的outsider外部人员 finish up结果，最后propose提出 in the first place首先bruise碰伤的痕迹 way better好太多an enviable reputation to uphold put the crook stuff at the bottom 拥有令人羡慕的名声 把不好的货物放在下面2 Sentences重点句型1. Yeah，I suppose thats right. 是啊，我想是这样吧。2. Didnt you reject it at the time?你那时候怎么不退货呢?3. Can you give us those guarantees?你们能给我们这些保证吗?4. If they dont，they certainly should do. 如果他们没那么做的话，那确实该改改了。5. Thats OK until all the good ones are sold. 开始还好，后来好的卖完了就惨了。6. Bringing in outsiders wont cause a problem?再引进几名外部人员不成什么问题吧?7. Not for the size of the order you are proposing。以您提出的订货量当然不成问题。8. Hes as keen as we are to ensure the standards are met. 在确保达到产品质量要求方面他和我们一样认真。9. We either take whats delivered or we go without for the day. 我们要不就人家给什么要什么，要不就一天什么都没得卖。10. I gather they have their own internal quality control systems?我猜他们有自己内部的质量管理系统吧?11. You have read our specifications and the standards laid down?你已经看过我们制定的产品要求和标准了吧?12. As soon as the contract is signed we will organise the trial shipment。一签了合同，我们就可以组织试用期的运货了。13. They are a bit more stringent than required by other companies. 要求比别的公司严格一些。14. I noticed some of the fruit was bruised when I was stacking the shelves. 我往架子上堆那批水果的时候发现有的都有碰伤的痕迹。15. This is supposed to be a high quality Supermarket，not one that sells rubbish. 这里应该是优质超市，可不卖垃圾产品。3 Dialogue 1The Purchasing Manager wants to ensure quality controls by the supplier. A: We had to change our previous supplier because they could not guarantee the quality standards we require. Can you give us those guarantees?B: Yes we can because, we have our own Quality Control Inspectors located at the manufacturers plant. A: Thats an excellent start. You have read our specifications and the standards laid down?B: They are a bit more stringent than required by other companies but, we have checked with the manufacturer and he confirms he can meet them. A: Thats good because, we have an enviable reputation to uphold, based on delivering better quality products than any of our competitors. B: Your reputation is well known in the industry and it is one of the reasons we are keen to establish an association with your company. A: Is your manufacturer aware of our reputation and understands why we have set these high standards?B: He is now but, being an overseas business and not dealing directly with companies such as yours, he did query why we needed outside quality control. A: I gather they have their own internal quality control system? Bringing in outsiders wont cause a problem?B: Not for the size of the order you are proposing. Hes as keen as we are to ensure the standards are met. A: That sounds pretty good. I think we are ready to proceed with an initial agreement, along the lines weve discussed. B: Thats excellent. As soon as the contract is signed we will organise the trial shipment. 对话1 采购部经理要求供应商确保产品的质量管理A: 我们不得不换掉前一个供应商，因为他们不能保证我们要求的质量标准。你们能给我们质量保证吗?B: 是的，我们可以保证。因为我们在制造商的工厂里安插了自己的质量管理人员。A: 这是个不错的开始。你已经看过我们制定的产品要求和标准了?B: 这些要求和标准是比别的公司要严格一些，不过我们已经和制造商商量过，他们确认可以达到这些规定。A: 太棒了。你知道我们公司交付的产品比其他竞争者的产品质量要高，因此拥有令人羡慕的名声。B: 贵公司在业内可是美名远扬，这也是我们很有诚意和贵公司建立合作关系的原因之一。A: 那你的制造商也了解我们的名声、理解我们设立这些高标准的原因吧?B: 现在他知道了。不过，因为他们是境外企业，没有跟像贵公司这样的公司直接合作过，所以他确实很纳闷为什么还需要外来人员进行质量管理。A: 我猜他们有自己内部的质量管理系统吧?再引进几名外部人员不会造成什么问题吧?B: 以您提出的订货量当然不成问题。在确保达到产品质量要求方面他和我们一样认真。A: 听起来真不错。根据我们已经议定的路线，我想我们可以签订初步协议。B: 好极了。合同一签，我们就可以组织试用期的运货了。4 Dialogue 2Two employees discuss the quality of items supplied. A: Whats happening? How come the quality of this delivery of fruit and vegetables is so much better than the last lot?B: I know the Produce Manager complained about the last lot and so did a lot of the customers. A: Dont I know it! I noticed some of the fruit seemed to be bruised when I was stacking the shelves. B: Didnt you reject it at the time?A: I wanted to but, the Store Manager wouldnt let me and said to put the crook stuff at the bottom and pick out the good ones to put on top. B: Thats OK until all the good ones are sold. Thats why we finished up with so many complaints. A: We shouldnt have accepted the delivery in the first place. This is supposed to be a high quality Supermarket, not one that sells rubbish. B: Generally speaking, the produce supplier has been pretty good. I guess the company doesnt have much choice with the acceptance. We either take whats delivered or go without for the day. A: Yeah, I suppose thats right. But it certainly reflects on us if the company doesnt give us good products to sell. B: I thought the company did an automatic quality control check at the suppliers premises before anything is delivered. A: If they dont, they certainly should do. B: Well, something seems to have happened because, this current delivery is way better than the last lot. 对话2 两名员工议论供应商提供的产品质量A: 怎么回事儿?为什么这批水果蔬菜质量远远好于上一批?B: 我知道生产经理还有一些客户都因为上批货投诉过公司。A: 好像我不知道似的!上回我往架子上堆那批水果的时候发现有的都有碰伤的痕迹。B: 你那时候怎么不退货呢?A: 我想退来着，但是卖场经理不让我退，说把坏水果放在下面，挑好的摆在最上面。B 开始还好，后来好的卖完了就惨了。结果我们最后收到那么多投诉嘛。A: 我们开始就不该接受这批货。这里应该是优质超市，可不卖垃圾产品。B: 总的来说，生产厂商还算不错。我猜公司也没有多少选择只能接受了。要不就人家给什么要什么，要不就一天什么都没得卖。A: 是啊，我猜是这样吧。不过公司不给好产品卖的话肯定会影响到我们的。B: 我原以为送货前公司会自动到厂商那儿检查产品质量呢。A: 如果公司没那么做的话，那确实该改改了。B: 嗯。看起来好像公司采取了措施，因为这批货比上次货好太多了。5 Exercises A Vocabulary Drill词汇填空练习1. Quality control is the _ of everyone in the supply chain. 2. A company needs to ensure good _ products are sold. 3. Quality Control Inspectors need to be _ . 4. Many governments _ quality control standards. 5. Quality standards _ apply to every aspect of a business. 6. Customers must _ good quality products. 7. Inferior products result from the _ of quality controls. 8. _ quality control is an essential part of any business. 9. Unsafe _ can result if standards are not met. 10. When quality is _ to price, everyone loses. independent lack establish should Ensuring sacrificed demand quality responsibility products B Reading Practice阅读练习Quality control applies to every step in the process from manufacture through to the sale of the final product. It starts with the supplier of raw materials who has to ensure their deliveries meet the required specifications. Most governments have set up quality standards in terms of materials, ingredients and safety with which organisations have to comply. When it comes to individual manufactured items, not only do they have to comply with the government standards but, they may also have to comply with separate quality standards set by the retailer or wholesaler to meet warrantee requirements. If those products dont meet the durability and reliability standards necessary for the warrantee it will reflect badly on everyone in the supply chain. There is an ongoing conflict between price, quality and profitability because of the intense competition in many industries. When quality is sacrificed to price and profitability, it can lead to unsafe and unhealthy products reaching the shopowners shelves. Answer the questions below. 1. Who is the principle authority for setting quality control standards?2. Why is it important that the raw