Unit 1 Work as a tour guide.ppt

EnglishforTourGuideUnit1WorkasaTourGuide EnglishforTourGuide EnglishforTourGuide LearningObjectives Warm up Task1WhatisaTourGuide Task2ProfessionalismforaTourGuide Task3HowtobeaTourGuideinChina Part1WorkasaTourGuide Assignment ExtendedTask LearningObjectives Inthisunit youshall knowwhatisatourguide getfamiliarwiththequalificationsthataqualifiedtourguidemustpossess gettoknowhowtobeatourguideinChina EnglishforTourGuide Warm up I Whatmakesatourguidethesoulofmoderntourismindustry soul EnglishforTourGuide Warm up I Whatmakesatourguidethesoulofmoderntourismindustry Expressionsandopinionsforreference Tourguidesaretheoneswhogobetweendifferentpeoplesandtheyarethesoulofthetourismindustry Theyplayoneofthemostimportantrolesinthetourismindustry Theservicestheyproviderepresenttheirtravelagencies services andeventheircountries Thetourguides workdecidestoaprettylargedegreewhetherornottouristsarepleasedwiththeirtourandsomewhataffectstheirimpressionofthecountry placetheyarevisiting Tourguidesarethepeopletouristsinteractwithmostontheirtours Actually mosttouristsgettoknowthecountry placetheyvisitmainlythroughtheguides services theirknowledge speech behaviorandpersonality EnglishforTourGuide Tourguidesarethechiefexecutorswhocarryoutalmostalltheactivitiesarrangedbythetravelagencies companies Theyexplainthebeautyofthelocalnature culturenotonlythroughtheirknowledgeableandarticulateinterpretations butalsobytheirresponsiblesafeguiding friendlyculturalcommunicationandamicablefellowcompanionship Tourguidesaretheoneswhosafelyguidethetouriststotravelroundtheplacestheyaretovisit andtheyaretheoneswhointroducethetouriststothebeautyofnatureandthecharmoftheculturesinalanguagetheybothunderstand Tourguidesareprofessionalswhomanagetohandleproblemsorresolveissueswhichmayoccuraccidentallyduringthejourney Theyaffecttourists moodsthroughtheirservices markimpressionsontouriststhroughtheirwork andenhancetourists perspectivesuponthecountry placebytheirpersonalities Guide interpretersarethespiritsofthemountainsandrivers envoysoffriendship disseminatorsofcultureandcivilization andthepublicityagentsofthenewideasandmoralsofthenation II Whatqualitiesdoyouthinkaqualifiedtourguidemustpossess EnglishforTourGuide II Whatqualitiesdoyouthinkaqualifiedtourguidemustpossess Expressionsandopinionsforreference Tobeaqualifiedtourguide onemustpossessqualitiessuchasfitness knowledge responsibilityandagoodsenseofhumor Goodtourguidesshouldbehealthyandenergetic andlovetravelingthemselves Qualifiedtourguidesshouldhaverichknowledgeaboutdiversesubjectsandbeabletofluentlyandarticulatelyconveythemselvesinalanguagetheirtouristscanunderstand Aprofessionaltourguideshouldhaveastrongsenseofresponsibilityandbeabletohandleaccidentalproblemsindependently Aboveall agoodtourguidemustlikehis herjobandlovehis herowncountry Apopulartourguidemustbepleasantandhumorous andbeabletoexplainthingspatientlyandinafriendlymanner He shemustbesociableandknowhowtocommunicatewithtouristsandotherprofessionalsinvolvedinaniceandtimelyway EnglishforTourGuide Aqualifiedtourguideshouldlovehis herworkandhavewideknowledge atleastadequateknowledge abouthisowncountry stateandcity region He shemustbehealthyandvigorous andliketravelingandbeingwithpeople Aqualifiedtouristguidemustbegoodatinternationallanguage suchasEnglish orbeabletospeakthetourists languagefluently andbeabletoexplainthingsclearly Agoodandqualifiedtourguidemustbehighlyresponsibleandbeabletohandleproblemscompetentlyandefficiently He sheknowshis herworkwell theprocedures theways etc andneverdelaysincommunicatingwithtouristsorotherparties peopleinvolved Neithershouldhe shelosetemperwiththetourists nomatterhowmuchtheycomplain butinstead goallouttohelpthempatientlyandwithopenarms Ifanythingunexpectedorurgenthappens goodtourguidesareneverataloss theyknowwhattodoandtowhomtoturn Ingeneral it shardtobearealgoodtourguide toqualifyforthisjob besidesthequalitiesmentioned aguidehadbetterhaveagoodsenseofhumorandknowhowtoamusehis hertouristspleasantlyyetdecently EnglishforTourGuide Pre reading Task1WhatisaTourGuide WorkingasaTourGuide AnOverviewAnescortedtourisoneforwhichthepassengershavepaidextramoneyfortheconvenienceofhavingsomebodyalongwhoknowsaspecificgeographicalareaandwhoisfamiliarwiththemanydetailsofgrouptravel Handlingthelogisticsofaweeklonggrouptourinvolvesquiteabitofwork butthebenefitscanbegreat Guidesmeetpeoplefromallovertheworld serveasculturalambassadorstotheircustomersandtolocalresidents andoftenactasunofficialspokespersonsfortheareainwhichtheywork Inaddition tourguidesactaseducatorsandall aroundexpertsinthehistory geography andcultureoftheareastheyvisit TourGuidePractice EnglishforTourGuide Allinall agoodtourguideshouldbeabletoactasanattendant publicityagent investigatorandprotectorwhileaccompanyingforeignvisitors So he shehastohaveaperfectmasteryofourparty spoliciesandpoliticalideology foreignlanguageandknowledge He shemustbehonestandupright freefromcorruption prudent carefulinhis herwork diligentandassiduousinhis herworkingstyle Inotherwords agoodguide interpretershouldbethespiritofthemountainsandrivers anenvoyoffriendship adisseminatorofcultureandcivilization andthepublicityagentofthenewideasandmoralsofthenation I Discussion Accordingtothepassage whatisatourguide Thetourguideisonewhoofficiallyaccreditedbythetourismauthority andassignedbyatravelagency offerguiding interpretationandotherrelevanttravelservicefortourists EnglishforTourGuide EnglishforTourGuide II Readtheabovepassageandcompletethefollowingforms Answers 1 Localguide representtourexecutorservice Mainresponsibilities workinlocalcityorprovincialtravelserviceoffice handleitineraryinspecificdestination dohotelandrestaurantassignments giveinformationathotelsitesandinstructiononitinerary workcooperativelywithtourmanager escortandnationaltourguide2 Nationalguide representtourorganizerserviceinChina Mainresponsibilities travelwiththetourgroupthroughoutthewholejourney seetoitthattheitineraryiscarriedoutsmoothly dealwithtechnicalaspectsofthetripandcoordinateallofthetourarrangements EnglishforTourGuide EnglishforTourGuide 3 Tourescort representtourorganizerserviceinforeigncountries Mainresponsibilities accompanythetourgroupfromforeigncountriesandback actasatransnationalguideandrepresentativeoftourgroup coordinateallactivitiesoftourorganizerserviceathomeandabroadandtourexecutorserviceinChina managethetourgroup assistthenationalguideandlocalguidesthroughoutthetrip 4 Scenic spotguide representspecificsites Mainresponsibilities workinaspecificsite givetouristslectures introduceattractions actintellectualinterpreteroftheculture answerquestionsfromtourists EnglishforTourGuide Task2ProfessionalismforaTourGuide I Description Atourguideshouldbesomeonewhois EnglishforTourGuide puter literatef dynamicg enthusiastich optimistici energeticj diplomatic Matchthequalitiesabovewiththesedefinitions abletouseinformationtechnology thinkingofotherpeople sfeelings discreetandtactfulindelicatesituations showingalotofenthusiasmandenergy EnglishforTourGuide 5 goodatfigures6 canspeakfluently7 precise paysattentiontodetail8 confidentaboutthefuture Answers 1 e2 b3 j4 f g i5 d6 a7 c8 h II Underlinethestressedsyllableineachquality Whatarethestressrulesforwordsendingin ateand ic Readthewordsaloud Reference Forwordsendingin ate thestressisplacedontheanti penultimatesyllable thirdfromend Forwordsendingin ic thestressisplacedonthepenultimatesyllable secondfromend EnglishforTourGuide EnglishforTourGuide III Accordingtothepassage decidethefollowingstatementtrueorfalseandcorrectthefalsestatements Ifyourhairneedstobecombedorcut faceneedstobeshaved oryouarewearingtoomuchmake up thetouristswillseethatyoudonotcareofyourselfverywell andwillwonderhowyouwillbeabletotakecareofthem ThelasttwotourguideshavelookedlikeactorsfromtheBeijingOpera Thiscommentmeanstouristsdonotcareabouttheappearanceoftourguides Yourmannersdonothavemucheffectonyourcompany Basicmannersincludetheuseoftheexpressionsas please thankyou Mr Mrs and Miss beforeguests lastnamesandaskingtouriststodosomethingratherthantellingthemto EnglishforTourGuide 5 AnAmericansaying Youcangetmoreco operationwithsugarthanyoucanwithsalt meansasatourguide youshouldalwaysbringalotofcandieswithyouwhileyouareguidingatourtosomeplaces 6 Atourguideisaleaderofthegroup Ifheisboredandnotinterested thereidagoodchancethatthegroupwillbeboredandnotinterestedeither 7 Ifyoufindyouarehavingtroublecontrollingagroup thefirstthingyoushouldlookatisyourownmanners Answers TrueFalse Itmeanstouristscareabouttheappearanceoftourguides False Yourprofessionalmannerswillhaveagreateffectonyourcompany TrueFalse Thissayingmeansifyouarecourteousandpolitetoallguests theywillbemorecooperativewithyourguidingwork TrueFalse Ifyoufindyouarehavingtroublecontrollingagroup thefirstthingyoushouldlookatisyourownattitude EnglishforTourGuide EnglishforTourGuide Task3HowtobeaTourGuideinChina EnglishforTourGuide I Role play twostudentsareaskingtheirprofessorabouttheTourGuideQualificationExaminationinChina Theprofessorgivesadetailedintroduction EnglishforTourGuide EnglishforTourGuide II Accordingtothepassage decidethefollowingstatementstrueorfalseandcorrectthefalseones InChina foreignerscantakepartintheTourGuideQualificationExamination InChina thepermanentresidentsinHongKongandMacaocanalsoparticipateintheTourGuideQualificationExamination buttheTaiwanesecannot Ifsomeonehascontagiousills he shecannottakethetest TheTourGuideQualificationExaminationisanationwidetest butthespecifictestquestionsaredifferentindifferentprovinces TheTourGuideQualificationExaminationconsistsoftwoparts writtentestandoraltest Ifyouhavepassedtheexamination youcangetatourguidecard Ifyouhavepassedtheexamination youcanstarttoworkasatourguide Ifyouhavegotyourtourguidecard youcanworkasatourguideimmediately Answers 1 False InChina onlyChinesecitizencantaketheTourGuideQualificationExamination 2 True3 True4 True5 True6 False Ifyouhavepassedtheexamination youcangetatourguidequalification 7 False Youhavetogetatourguidecardandthenyoucanworkasatourguide 8 False Youhavetoaccepttheaccreditationfromtravelagencies thenyoucanguidetours EnglishforTourGuide EnglishforTourGuide Assignment I Discussion Accordingtothetextabove ifsomeonewantstotaketheTourGuideQualificationExamination whatpreconditionshe sheshouldhave Reference He sheshouldbeahealthyChinesecitizen notsufferingfromcontagiousdisease He shealsoshouldhaveagoodcommandoflanguages sothathe shecanwellintroducethetouristattractionstothetourists He sheshouldhaveatleastseniorhighschooleducationbackgroundortechnicalsecondaryschooleducationbackground EnglishforTourGuide II Roleplay makeshortconversationsbasedonthefollowingsituation ThreestudentsarediscussingthetopictheirprofessorgavelastMonday Whydowesaytourguidesplaythekeyroleinthetourismindustry Eachofthempresentshis herviewpoints EnglishforTourGuide ExtendedTask I Matchthewordsintheboxwiththedefinitions missionc tipd bonuse overtimef perksg wagesh fee theextrathings suchasluncheonvouchersorfreemedicalinsurance overandabovethebasicpay asmallsumgiventorewardtheservicesofpeoplelikewaitersortaxidrivers moneypaideverymonth butreferredtoasannualearningspaidtoprofessionalandmanagerialstaff moneypaidtoaprofessionalperson e g adoctororlawyerforadvicegiven moneypaidtoamanualworker usuallycalculatedhourlyandpaidweekly moneyaddedtopay usuallyasarewardforgoodwork moneythatispaidforextrahoursofwork moneyearnedasaproportionofthegoodsorservicessoldbyanindividual f c a h g d e b EnglishforTourGuide II ReplacethedollarsigninthesesentenceswithawordfromtheboxinExerciseI Sheleftschoolwithoutanyqualificationsthengotafactoryjob butthe weren tverygood Thebasicremunerationisn thighbutsheearns15 oneverytourshesells Thesalaryisnotexceptionalbutthe includetheuseofacarandsubsidizedaccommodation Theconsultantschargedusa of 2 000foranhour swork Thestarting is 35 000perannumrisingto 40 000aftertwoyears Wegavetheguideagood becauseshemadethevisitsointeresting Thecompanypaideachemployeea 250Christmas asprofitshadneverbeensohigh IftheyworkonaSundaytheyget whichisdoubletheirusualrateofpay g b f h a c d e EnglishforTourGuide III Completethedialoguebychoosingfromthefollowingsentencesinthebox A shouldbeabletohandleproblemscompetentlyandefficiently B tobeaqualifiedtourguide onemustbehealthy fitandstrong C goallouttohelpthempatientlyandwithopenarmsD Ican tagreemore E mustbegoodatatleastoneinternationallanguage Prof Jin Now whocantelluswhatqualitiesatourguideshouldpossesstoqualifyhis herjob Michael Ithink 1 Andhe shemustbeknowledgeable responsibleandhumorous Alice 2 Inaddition aqualifiedguideinterpreter 3 suchasEnglish orbeabletospeakthetourists languagefluently andbeabletoexplainthingsclearly Michel Furthermore he shemustbehighlyresponsible sensitiveandquick Well Imean he she 4 He sheshouldneverlosehis hertemperwithhis hertouristsnomatterhowmuchtheycomplainbut 5 B D E A C EnglishforTourGuide IV Readthisextractfromanarticleaboutcareersintourismandusethewordsintheboxtocompletethegaps panyc careerd employere workf associatesg touroperators wholesalersh travelagents retailersi postings vacancies postsj entrants employees applicants OnaTourofDutyBythe21stcentury accordingtoanEnglishTouristBoardprediction tourismwillbethelargest 1 intheworld ItisalreadyoneofBritain slargestindustries employing1 5millionpeopleintravel heritageandleisure Although 2 intravelandtourismmayappeartobefullofglamourandonelongholiday therealityisthattheyarehard 3 involvinglonghoursandconsiderablestresswithlittlepay Norisjobsecurityregardedasahighpriority becausemovingfromcompanyto 4 orfromonesectoroftheindustrytoanotherisseenasaperfectlyacceptable 5 strategy d a e b c EnglishforTourGuide Thisimmenselycomplexandinterdependentindustryconsistsoft