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Value SpeedEnergyIndustryCEOPresentation October2000 LeadingPracticesWorkshop29 30thNovember2001 WelcomeandIntroductionsDay1ChineseOilIndustryContextThursday s KnowledgeSharingSessionDay2Friday s BasicProgressivePioneeringSession Agenda WelcomeandIntroductionsDay1ChineseOilIndustryContextThursday s KnowledgeSharingSessionDay2Friday s BasicProgressivePioneeringSession Agenda WelcomeandIntroductionsDay1ChineseOilIndustryContextThursday s KnowledgeSharingSessionDay2Friday s BasicProgressivePioneeringSession Agenda OurIndustryExperience Eightdrivingforcesintheglobalenergy chemicalssector Marketderegulationandliberalization M Aactivity restructuring Diversification newcapability revenuestreams IncreasedInvestment Volatileoilprice Accessingbesttalent Exploitationofnewtechnology Highercustomerexpectations GLOBALCHEMICALS ENERGY InAsiaPacific marketdynamicswillcontinuetoputdownwardpressureonmargins Note Mapnottoscale CHINA MostattractiveglobalmarketNewmarketentrantsInfrastructurechallengesImportrestrictionsWTOentryimpacts ASEAN IncreasingderegulationMarket shake outs Emerging Nationals Newrefiningcapacity JAPAN MarketderegulationIncreaselevelofimportsRetailpricewarsRe structuringnetworks KOREA GoodmarginshistoricallyMovingtoproductsurplusHyper competitioninRetail AUSTRALASIA MatureandtightmarginsBarrierstomergersNewindependentsIncreasedimports AsiaPacificRegion Multi nationalsviewERP SCMastoolstotakeperformancebeyondscale Technologyhasenabledandsupported5phasesofbusinesschange ThechallengesfortheChinesedownstreamoilindustryaresignificant DecreasecrudecostOptimizecrudeslate IncreaserefineryutilizationIncreaseReturnonCapitalInvestmentImproveyieldoflightproducts Decrease optimizedistributioncosts 1o 2o Formstrategicalliances Increaseretailsales end to endPerformanceImprovementChallenges Theuniquecharacteristicsoftheoilindustrywillcomplicatethejourney From DistinctfunctionaloperationssolutionsGapsindataavailabilityandaccuracyPeoplebasedcapabilities Art Pointsolutionsforsupply transport terminaland retailoperations To SeamlessintegrationReal time exhaustivenetworkdataProcessandsystembasedcapabilities Science End to endnetworkoptimization WelcomeandIntroductionsChineseOilIndustryContextThursday s KnowledgeSharingSessionFriday s BasicProgressivePioneeringSession Agenda Progressive Basic Pioneering Manualtrackingoftransactions Norealtimevisibilityofdata ERPsystemimplemented butmanyhandoffsremainMultipleinstancesofERPsystem CommonbusinessprocessesacrosssimilarbusinessesERPsystemusedtomonitorbusinessperformance OurApproachforThursday Friday Thursday sSessionCaseStudyApproachusingClientexamplesDescribethecurrentsituationThecomplicationsarisingfromthesituationWhatdidtheydoWhatweretheresultsWhytheseareconsideredLeadingPracticesFriday sSessionDiscussionsessionusingexamplesfromourclient sjourneyfromBasic toProgressivetoPioneering Thursday sAgenda Thursday sKnowledgeSharingSessionCaseStudyApproachusingClientexamplesLogisticsManagement MovingfromPushtoPullAdamExcellenceinDownstreamRetailKenPreventativeMaintenanceAmesMRO ProcurementAdam Doreen Winnie ZhouTi Winnie Thisclientisamultinationaloilcompanywith30refineries 300terminals alargeretailandcommercialcustomerbasein40countries MultinationalOilcompany NocommonERPorSCMlanguage TimeMeasuresHourlyDailyWeeklyMonthlyYear To Date Nocommonlanguageacrossfunctions CostMeasuresFixedandVariableCostofGoodsGrossorNetTotalandUnit AssetMeasuresWhoseAssetWhoEarnstheReturnWACC QuantityMeasuresLitresKilolitresMegalitresTonnesBarrels Productreplenishmentswerescheduledbasedontheullageavailableinthetank OperatingaPushsupplychain Baseinventory salesandforecastdatawassuspectandunreliableCrude intermediateandfinishedrefinedproductinventorylevelswerehigh Resultedinhighinventorylevelsthatlockedupworkingcapital TotalInventory 68 8MMBBLValue US 1 5Billion TotalAverageSalesVolume 509 5MMBAverageCover 39 6days Avg1997 Avg1997 InconsistentsupplychainplanningandschedulingprocessesacrossallcountriesNoglobalkeyperformanceindicators Theinventorywasaresultofapoorlyplannedpushsupplychain OperatingExpense WorkingCapital CrudeAcquisition Refinery Terminal ServiceStation CustomerSegmentation InventoryManagement CycleStockReplenishment DistributionPlanning Forecast Allocation ConsignmentStock TradeMix Deal RefineryReliability Trade offofWorkingCapitalandSupplyChainCosts EconomicTrade offsAgainstMargin ReducedVariability LowerBufferStock IntegratedPlanning Theyusedastructuredframeworktostudyandtotransformtheirlogisticscapabilityover3years DataandInfrastructure OperationalExecution BPR NewBehaviours Inte

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