飞利浦亚明的平衡记分卡与核心流程.ppt

P YOverview Philips YamingLightingCo Ltd P YMainProducts P YCreation Whereweare GO P YVision Strategy GLS HAL Lamp CFLProducts节能灯 HIDProducts高强度气体放电灯 PhilipsandYamingLightingCo Ltd startedjointventureon12Nov 1993 Totalinvestment 96 27mioUSDRegisteredCapital 32 09mioUSDPhilipsholding 60 Yamingholding 40 GLSFactoryjoinedinJVonOct 1995 China Malu ShanghaiGLS HAL HID HeTianRoadCFLfactory Beginningofthenextyear P YHID GLS Hal CFLMalu Shanghai VisionP Ywantstobethebiggestlightingfactoryintheworldwithhighvolume turnover profitabilityandmarketsharebytheyear2004withcustomerslongingtobuyourproductsandservicesandwithbestcustomerorientedprocesses StrategiesProductswithbetterqualitycostratioProductportfoliowithgoodbrandpositioningyieldingsufficientbrandindexBest in classprocessesinInnovationtoMarket DemandGeneration OrderFulfillmentandCustomerServiceleadingtoreductionincostoforganization coo Manufacturingexcellence OutsourcingandmechanizationleadingtoreducedcostofproductionandoptimalheadcountApplyB E S T frameworkindrivingforexcellence FactoryBBS ControlItem P YBBS GO BACK Controlitemsfollow uptable example KeyProcess P YTQMJourney P YPQAJourney GO Mar 1994Philips YamingLightingCo Ltd Established合资公司签约成立 Oct 1996HID CFLcertifiedISO9002HID和CFL工厂通过ISO9002认证 Oct GLScertifiedISO9002GLS工厂通过ISO9002认证Jul 1997LaunchPQA 90PQA 90启动 Nov ISO14001Certification通过ISO14001认证Jun 1998ISO9001Certification通过ISO9001认证 Dec 1999PQA 90Pre peerAudit进行PQA 90同行预审 Q4PQA 90ManagementAssessmentPQA 90管理评审Q22000PQA 90PeerAudit进行PQA 90同行审核 Dec 2002PBEAssessmentPBE评审 P YTQMJourney飞利浦亚明全面质量管理之路 Leader领导 Customers顾客 Suppliers供应商 People人员 MANAGEMENT PROCESS POLICY DEPLOYMENT Jul Oct2000 1 Followupcorrectiveactions2 Mgt Audit awardcertificate May2000 1 Actionlist followup2 PeerAudit3 Applyformgt audit Jan Apr2000 Dec1999 1 Actionlist followup2 Supportevidencecollection3 Pre peerAudit 1 29workgroupsset up2 2nd 3rdself assessment3 Company wideawarenesstraining 1 LaunchPQA2 Awarenesstraining3 SixPQAteamsset up4 WriteMgt BriefingDocument5 1stself assessment Aug97 Jul99 Aug Nov1999 PQACertificationJourney 1 Devi stwotimesvisit2 Actionlist followup3 4thself assessment4 RewriteMgt BriefingDocument5 Applyforpeeraudit 1 5thself assessment2 Actionlist followup3 Friendlypre peeraudit Jun2000 PQAself assessmenttrends BACK P YOrganizationChart HR HR Mana Training Security Administration Sales MarketingManager EastChina NorthChina SouthChina MiddleChina Marketing Log SHA Qingdao AnHui zhejiang Jiangsu JiangXi Tianjin Beijing Shenyang HaErbing Xiameng Nanning Guangzhou Kunming Chongqin Wuhan Chendu Zhenzhou Changsha WuLuMuqi Xian Sales MarketingDept Total Salesoffice17Warehouse14 Planner Outsourcing CompanyBusiness HPS125wCostPriceReductiontoNLO s HP250WCostPriceReductiontoNLO s DE500WCostPriceReductiontoNLO s