外贸英语函电.ppt

外贸英语函电 Unit1BasicKnowledgeofBusinessLetterWriting FormandstructureofbusinesslettersDifferentstyleofBritishandAmericanbusinesslettersWritingprinciplesofthebusinessletter Fourformsofbusinessletters Fullblockform齐头式Eachpartofaletteristypedfromtheleftmargin soitisconvenienttobetypedwithatypewriter butthelayoutisn tbeautiful sosomebusinessmanuseamodifiedblockformwithindentedstyle Modifiedblockformwithindentedstyle混合式Thesender saddressistypedorprintedintheup middlepart Thereceiver saddressstartsfromtheleftmargin Thereferenceanddatearetypedonthesameline Thecomplimentarycloseaswellasthesignaturearetypedfromthemiddlelittletowardstheright Modifiedblockform改良式Allthepartsstartfromtheleftmargin exceptthedate complementarycloseandsignaturewhicharepositionedsameasthatinthemodifiedblockformwithindentedstyle Simplifiedform简化式Itissomewhatlikefullblockform butsomepartsareomitted suchassalutationandcomplementaryclose Structure Letterhead信头Referenceanddate编号和日期Insidenameandaddress封内名称及地址Attentionline注意事项Salutation称呼Subjectline事由Bodyoftheletter信文Complementaryclose结尾敬语Signature签署enclosure附件Carboncopynotation抄送Postscript附言 Structure a Letterhead信头 Thesender sname postaladdress telephonenumber faxnumberandE mailaddress etc Usuallyletterheadisprintedintheup centerorattheleftmarginofaletterwritingpaper Insomecountries theletterheadcontainsotherdetails e g IntheU K thedirectors namesofacompanyaregiven Structure b Referenceanddate编号和日期Reference Thereferencemayincludea departmentalcodeorinitialsofthesignerfollowedbythatofthetypistoftheletter e g Yourref JBD WM Ourref WDW LPTheyaretypedimmediatelybelowtheletterhead Ifdesired thereferenceinitialscanalsobeplacedatthelowerleftmargintwolinesbelowthenameofthesigner Date a AvoidtypingthemonthinfiguresanditshouldbetypedinfullEnglishname e g Februaryb The th st and rdthatfollowthedaycanbeomitted buttheyearshouldbetypedinfull e g 5May 2009Datecanbetypedinthefollowingorder Britishorder 1 1stOctober 2000 2 1October 2000Americanorder 1 October1st 2000 2 October1 2000Note themonthandthedaycan tbeseparatedbyacomma buttheremustbeacommabeforetheyear c InsidenameandaddressThenameandaddressofthereceiveristypedattheleft handmarginabouttwotofourplacesbelowthedate Itappearsexactlythesamewayasontheenvelope 地址 从小到大 门牌号与街道名之间不加标点 但在城市与国家名称之间须用逗号隔开 Messrs Messieurs 各位先生 isacourtesytitleusedforpartnershipswhosefirm snameincludesapersonalelement asinMessrs Macdonald Evans Note itisnotusedunderthefollowingconditions whenthereisnopersonalelementinthename suchasUtilityFurniture Co Ltd whenthenamealreadycarriesacourtesytitle asSirWilliamDobsonwhentheword the formspartofthename asTheGraysonelectricalCo d Attentionline经办人 注意事项 Attentionlineisusedwhenthewriterofaletteraddressedtoanorganizationwishestodirectthelettertoaspecificindividualorsectionofthefirm Itgenerallyfollowstheinsideaddress Iftheletterisaddressedtooneperson theordinarycourtesytitlesshouldbeused suchasMr Mrs Miss Ms Afterthename hisofficialpositionshouldfollow e g Attention Mr H A Donnan ExportManagerAttention SalesDepartmentAttentionofMr CaveTotheattentionofMr LiuMing e SalutationItisthecomplimentarygreetingwithwhichthewriteropenshisletterandisusuallytypedtwospacesbelowtheinsideaddressortheattentionline customaryformalgreeting DearSir DearSirs Dearmadam DearMesdames Gentlemen Ifthereceiverisknowntothewriterpersonally justuse DearMr Sb orDearfollowedbythename DearJack Note DearSir or DearSirs isfollowedbyacomma but Gentlemen isfollowedbyacolon f Subjectline事由subjectlineisthegeneralideaofaletter Itisinsertedbetweenthesalutationandthebodyofthelettereitherattheleft handmarginforfully blockedletterformorcentrallyoverthebodyforotherforms Itshouldbeunderlined e g Re YourOrderNo 463for1 000Wide screenTVSetsSHEEPWOOL g Bodyofthelettera Writesimply clearly courteously grammatically andtothepoint b Paragraphcorrectly confiningeachparagraphtoonetopic c Seethatyourtypingisaccurateandthedisplayartistic Aimatanattractiveandpleasingappearanceforyourletter Marginsarealsoveryimportant Iftherehasbeenpreviouscorrespondence thereplyletterwillrefertoitinthefirstparagraph Thewriter splans hopesandexpectationswillbeexpressedinthelastparagraph ThankyouforyourletterofFebruary8 2009 WearepleasedtoreceiveyourletterofFebruary8 2009 InreplytoyourletterofFebruary8 2009 Someexpressionsusedintheend 1 Phrases Awaitingyourgoodnews weare Lookingforwardtoyourearlyreply weremain Lookingforwardtoreceivingyourshippingadvice weremain 2 Sentences Weawaityourgoodnews Wehopetoreceiveyourearlyreply Wearelookingforwardtoyourfavorableandpromptreply Wetrustyouwillgiveusanearlyreply Yourfavorable immediate promptreplywillbehighlyappreciated pleasegiveusyourreplyassoonaspossible h Complementaryclose结尾敬语Itisapolitewayofendingaletterandisinkeepingwiththesalutation 谨上 Formal Dearsir s yoursfaithfully Gentlemen trulyyours Lessformal DearMr Henry yourssincerelyorsincerelyyours 1 Inthesimplifiedform salutationandcomplementaryclosecanbeomitted 2 Whenthecomplimentarycloseisused itmustneverbeseparatedfromthesubstanceofaletterbycarriedtoaseparatesheet 3 Whenusingcontinuationsheets anotherpaperofthesamequalitymustbetypedwithaheadtoshow thenumberofthesheet inthecenterofthepage thenameofyourcorrespondent ontheleft handside thedateoftheletter ontheright handside E g 2 L A Brizier Co 1March 2009 i SignatureNote neversignaletterwitharubberstamp e g YoursfaithfullyTHENATIONALTRANSPORTCO thenameofthewriter sfirmorcompany signature thepersondictatingthisletter WangDawei Thenameofthesigner Manager hisjobtitleorposition j enclosureIfsomethingisenclosed noteitbelowthesignature e g Enclosure Encl Enc pricelist如附件不止一件 应注明2Encls or3Encls k CarboncopynotationWhencopiesoftheletteraresenttoothers typec c belowthesignatureattheleftmargin E g c c Ourbranchofficel Postscriptaddthepostscripttwospacesbelowthecarboncopynotation E g P S Thesampleswillbemailedtoyoutomorrow sometimes itisfollowedbytheinitialsofthewriter sname Note don tuseitunlessitisnecessary Addressingenvelope ChinaNationalChemicalsstampImport ExportCo Beijing ChinaOverseasTradingCo 153MarketStreetLondon E C 3RegisteredIftheletterisaddressedtoaspecificperson writec o careofbeforethenameofafirm Addressingenvelope stampOverseasTradingCo 153MarketStreetLondon E C 3ChinaNationalChemicalsImport ExportCo Beijing ChinaIftheletterisaddressedtoaspecificperson writec o careofbeforethenameofafirm 英美书信的不同写法 1 英式的书信格式是缩行式或混合式 而美式则是绝对齐头式或改良齐头 缩行式 封内地址和其需要分行的地方的后一行 都比前一行缩进二格或三格 信的正文 每一段的开始一行都缩进若干格 一般与称呼末一字母取齐 2 称呼用法 英式一般用DearSirs 后用逗号 美式则用Gentlemen 后用冒号 3 结尾语的用法 英式和美式的习惯各不相同 在美式中Sincerelyyours 只限用于商业书信 英式则不然 商业书信或亲友间来往书信中都可用 4 日期写法也不相同 英式是按日 月 年的顺序 美式则按月 日 年的顺序 5 信封写法的不同点 发信人的姓名 地址 英式写在左下角 美式写在左上角 航空信的空邮字样 AIRMAIL VIAAIRMAIL BYAIRMAIL 英式印在信封的左上角 美式则印在贴邮票的下方 Writingprinciplesofthebusinessletter CourtesyConsiderationCompletenessClarityConcisenessConcretenessCorrectness CourtesyCourtesyisnotmerelypoliteness ItstemsfromasincereYou attitude polite WehavereceivedwithmanythanksyourletterofOct 7 andwetakethepleasureofsendingyouourlatestcatalog Wewishtodrawyouattentiontoaspecialofferwhichwehavemadeinit courteous Youwillbeparticularlyinterestedinaspecialofferonpage5ofthelatestcatalogenclosed whichyourequestedinyourletterofOct 7 Toanswerletterspromptlyisalsoamatterofcourtesy ConsiderationWhenwritingabusinessletter weshouldkeepthereader srequest needs desires aswellashisfeelingsinmind a you attitudewe attitude weallow2percentdiscountforcashpaymentyou attitude youearn2percentdiscountwhenyoupaycashb Focusonthepositiveapproachnegative wedon tbelieveyouwillhavecausefordissatisfaction wecan tsendyouwhatyourequirethistime positive wefeelsurethatyouwillbeentirelysatisfied Perhapsnexttimewewillsatisfyyourneed CompletenessAbusinesslettershouldincludeallthenecessaryinformation ClarityThewritershouldtrytoa Avoidusingthewordswhichhavedifferentunderstandingorunclearmeaning e g AstothesteamerssailingfromHongkongtoSanFranisco wehavebimonthlydirectservices Rewrite WehavetwodirectsailingseverymonthfromHongkongtoSanFraniscoWehavesemimonthlydirectsailingfromHongkongtoSanFranisco WehaveadirectsailingfromHongkongtoSanFraniscoeverytwomonths b Payattentiontopositionofthemodifiers e g Weshallbeabletosupply10casesoftheitemonly Weshallbeabletosupply10casesonlyoftheitem c Payattentiontothesentencestructure E g Wesentyou5samplesyesterdayofthegoodswhichyourequestedinyourletterofMay25byair Wesentyou byair 5samplesofthegoodswhichyourequestedinyourletterofMay25yesterday d Paragraphcarefullyandproperly Eachparagraphhasonlyonetopic ConcisenessUsingconcisesentencesandfewestwords withoutlosingcompletenessandcourtesy a Avoidusingwordyexpressions e g Wewishtoacknowledgereceiptofyourletter Weappreciateyourletter b Avoidunnecessaryrepetition c Useshortsentences simplewordsandclearexplanations 1 useawordtoreplaceaphraseenclosedherewithatthistimeenclosednowduetothefactthatadraftintheamountof 1000becauseadraftfor 1000 2 Useaphrasetoreplaceasentence Pleasedon thesitatetocalluponus Pleasewritetous Pleaseseethatanenquiryisconductedtodeterminethereason pleasefindoutthereason 3 UsewordstoreplaceclausesWerequirefull automaticwashingmachinewhichisofthenewtype Werequirenew typefull automaticwashingmachine d Avoidpaddedexpressions Itshouldbenotedthatthisisthebestwecando Foryourinformationweencloseacatalogue e Usesubjectlineflexiblyandproperly ConcretenessMakethemessagespecific definiteandvivid e g ST858L5 BandStereoRadioCassetteRecorderisoffullfunctions ST858L5 BandStereoRadioCassetteRecordercandeliverssuperbFM MW LW SW1 SW3 FMStereobandreception Fullauto stopandautomaticquickprogramsearch CorrectnessCorrectnessrefersnotonlytocorrectusageofgrammar punctuationandspelling butalsotostandardlanguage properstatement accuratefiguresaswellasthecorrectunderstandingofcommercialjargons 1 withpronounsOurcompetitor spriceare2 3 percentlowerthanus ours2 withverbsItisoneofthemachinesthatwasdeliveredlastweek were3 withconjunctionsThisfridgenotonlyisattractiveinproperprice butalsoingoodquality isnotonly4 withsubjectsDepositingmoneywithus ourbankcanpayyouhighdividends youearnhighdividends 5 AvoidusingoverstatementsItisthelowestpriceavailabletoyou Itisthelowestpricewecanofferyounow Wearewell establishedexportersofallkindsofgoodsmadeinSweden Wearewell establishedexportersofSwedishsundrygoods suchastoys buttonsandstationery 6 Useaccuratenumbers5 upto10 5 upto10 bothinclusive orexclusive 7 UsecapitallettersNorth West East West Whentheyareusedfordistrictsorareas butnotfororientations ThenameandthebrandofacommodityThenameofdocumentThenameofthetransportationtoolse g theS S LuckyPrince steamship them v EastWind motorvessel exercises ShannxiMachinery EquipementImp Exp Corporation29ChangleZhongRoadXi an ChinaTel 8629 85332653Fax 8629 85335496Date September9 20 ThePakistanTradingCompany15BroadStreetKarachi PakistanAttention ExportDept DearSirs Re 0ilTools Wethankyouforyourletterdated Withkindregards YoursfaithfullyShannxiMachinery EquipmentImp Exp Corporation signature WangWeiManager Addressingenvelope ShannxiMachinery EquipmentstampImp Exp Corporation29ChangleZhongRoadXi an ChinaThePakistanTradingCompany15BroadStreetKarachi Pakistan 外销员考试介绍 外销员资格考试是对外贸易经济合作部统一组织的全国性考试 所谓外销员 是指在具有进出口经营权的企业从事进出口贸易活动的工作人员 持有外销员资格证书 是在外经贸企业上岗 从事进出口业务人员的必备条件 具有外销员资格证书者 在外经贸部招聘我国驻外大使馆经济商务处工作人员时优先 凡具有中专以上学历 有志于从事外经贸事业的人员 含大中专在校学生 均可报名参加考试 外销员考试介绍 外销员资格考试采取全国统一命题 统一考试时间和统一阅卷的方式进行 是绝密级的考试 考试科目有外贸综合业务和外贸外语两科 其中外贸综合业务包括 中国对外经济贸易理论与政策 国际贸易 国际贸易实务 国际金融 国际经济法 国际营销学 和 国际经济合作 七门 外贸外语由英语 日语 俄语三个语种任选其一 外贸外语分笔试和口试 从2000年开始 统一口语考试时间 统一口语考试命题 按照规定 报考当年度外销员资格考试的考生 单科通过成绩可以保留两年 外贸综合业务 外贸外语笔试和口试成绩均合格者 方可颁发资格证书 全国外销员考试统考时间一般在每年秋季进行 外销员资格考试是对外贸易经济合作部统一组织的全国性考试 Unit2Establishingbusinessrelations inquiringcreditreference IntroductionLettersforestablishingbusinessrelationsSomeusefulsentencesonestablishingbusinessrelations inquiringcreditreference Introduction Toestablishbusinessrelationswithprospectivedealersisthebaseofstartinganddevelopingofbusiness Insuchletters thewriterusuallyinformshisaddresseeofthefollowing 1 thesourceofhisinformation2 hisintention3 thebusinessscopeofsender sfirm4 thereferenceastosender sfinancialpositionandintegrity Ifthewriterintendstoimport hemayalsomakerequestsforcatalogues samples pricelist etc Toclosetheletter thewriterusuallyexpresseshisexpectationofcooperationandanearlyreply Thesourceofhisinformation Mainsources1 theadvertisementsinnewspapers frombroadcast TV andthroughinternet 2 theintroductionfromhisbusinessconnections 3 theintroductionfromhissubsidiariesorbranches agentsabroad 4 themarketinvestigations 5 attendanceattheexportcommoditiesfairs 6 visitabroadbytradedelegationsandgroups 7 self introductionsorenquiriesreceivedfromthemerchantsabroad 8 thebanks 9 theCommercialcouncilor soffice 10 thechambersofcommercebothathomeandabroad BearinmindThefirststepofproperbehaviorishalfbusinessdone Lettersforestablishingbusinessrelations Letter1 importerwritestoexporter keywords deal compete standing regardingdeal C n 交易 transaction make do adealwith 与 做交易dealoncredit信用交易 赊账买卖e g Webelievewecanputthedealthrough v dealin经营 tradein handle e g Wedealinchemicals whiletheyhandlefoodstuffsforexport dealwith 与 打交道 与 做生意 处理某事 e g Somebusinessmenarehardtodealwith Pleasedealwiththeordercarefully 进口商给出口商的信 敬启者 承蒙贵国驻伦敦大使馆参赞处介绍 使我方获得贵公司地址 兹写信想与贵公司建立贸易关系 本公司与此地主要轻工产品经销商联系甚密 我方相信 若贵方报价有竞争力的话 我方可以销售大量中国商品 有关我方资信状况 请向伦敦英国银行查询 请告知贵方出口产品的必要信息 谨上 Letter2 Self introductionbyExporter 当if条件句中有助动词should had或were时 则可以省去if 而将should had were置于句首 从而构成倒装虚拟句 意义不变 Shouldanyoftheitemsbeofinteresttoyou pleaseletusknow 如果其中哪一项你感兴趣 请告知我方 Werehetoleavetoday hewouldgetthereforbusinessnegotiationbyMonday Ifheweretoleavetoday hewouldgetthereforbusinessnegotiationbyMonday 如果他今天启程 就能赶上星期一的商务谈判 Hadsuchadisasteroccurred thedamagewouldhavebeenincalculable Ifsuchadisasterhadoccurred thedamagewouldhavebeenincalculable 如果这样的灾难发生 其损失将是无法估量的 Note IfIwereyou 不能倒装成 WereIyou 的形式 forwardv 运送 寄送Thegoodswillbeforwardedtoyouwithinthe3rdquarteroftheyear 货物将于第三季度内发运给贵方 freightforward运费到付Wearearrangingtosendyou1 000penstoreplacetheunsoldbalanceof970 pleasereturnthelattertous freightforward 我方正安排发运1000支钢笔 替换尚未售出的970支剩余钢笔 请退回剩余的970支钢笔 运费到付 出口商的自我介绍 敬启者 本公司是中国最大的机械设备出口公司之一 随函附上一份有关我公司目前可供货物所有详情的目录 希望贵方能对其中的一些产品感兴趣 若蒙收到贵公司对其中产品的询价 我公司将不胜感激 并报我公司最低价 若贵公司不进口上述商品的话 恳请贵方将此信转交给经营此类商品的进口公司 我公司希望收到贵方及时有利的回复 谨上 Letter3 exporterswritestoimporter keywords business specializein enjoygreatpopularity recommendBusiness 1 贸易 商业 业务e g WehavedonebusinesswithABCcompanyformanyyears 2 交易 买卖 U e g Businesshasbeenclosedatthisprice 3 工商企业 公司 商号 C e g Therearemanybusinessesengagedinthistrade Businessesarelessoptimisticabouteconomicprospects Recommend vt 1 推荐 介绍J Smith Co haverecommendedyourfirmasbeinginterestedinestablishingbusinessrelationswithus J 史密斯公司介绍贵公司愿同我公司建立业务关系 Thatfirmhaslostheavilyonrecenttransactions andthereforecannotberecommendedforcredit 该商号在最近交易中亏损严重 因此 本银行 不能推荐他们做赊欠业务 2 劝告 建议Asthemarketisdeclining werecommendyourimmediateacceptanceofourcounter offer 由于行市正在下跌建议立即接受我方还盘 Asyouarenotfamiliarwiththequalityoftheproduct werecommendbuyingasmallquantityfortrial 由于贵方对产品的质量不甚了解 我方建议贵方购买少量试用 3 使受欢迎Thereisnomarginleftforbargaininginourquotation soyourcounter offerisnotrecommended 我方报价没有讨价还价的余地 因此贵方还盘不受欢迎 出口商的自我介绍 敬启者 承蒙约翰 莫利斯公司推荐 得悉贵公司的名称 我公司与该公司有多年的贸易交往 我公司专营在世界市场上享有盛誉的中国化学医药品的出口 随函附寄一份目录供贵方参考 如果贵方对某一产品感兴趣的话 希望与我公司取得联系 期盼早日回复 谨上 出口商表达建立贸易关系的愿望 敬启者 承蒙尼日利亚拉各尔斯利曼先生有限公司介绍 使我方得知贵公司的名称和地址 同时 我公司得知贵公司是中国棉布的大经销商 由于该商品属于我公司的经营范围 我公司乐于与贵公司建立贸易关系 为使贵公司熟悉我公司目前可供出口的商品 随函附寄目录本及价目表各一份 一旦收到贵公司的具体询价 我公司将及时报价并航寄样品 如能收到贵公司有利的回复将不胜感激 谨上 Letter4 selfintroductionbyManufacturer keywords inthemarketfor refertosbforsthmarket n 市场 销路auctionmarket 拍卖市场 bondmarket 债券市场 cornerthemarket 囤积居奇 exchangemarket 外汇市场 financialmarket 金融市场 hitthemarket 口 投入市场 moneymarket 金融市场 futuresmarket 期货市场 secondhandmarket 旧货市场 securitiesmarket 证券市场 servicemarket 劳务市场 a inthemarketfor要买 Weareinthemarketforwool eto into themarket上市 Wewillcontactyouassoonasthenewcropcomestothemarket c findamarket找销路 Wearetryingtofindamarketforthisarticle Weregretwecannotfindanymarketforthisarticle d good poor no market畅销 滞销 无销路 Thereisagood apoor no marketforthesearticles 2 v 销售 推销Wewilltrytomarketthisproductatourendifyouallowusa5 commission 出口厂家的自我介绍 敬启者 我公司从 中国日报 上得知贵公司是家用电器的主要进口商 目前贵公司想要购买电扇 因此 我公司非常高兴的告诉贵方 我公司生产各种电扇 最近又生产了一种名为 长风 牌的微风电扇 它的质量和性能都经过了严格的检验 在附寄的附有插图的目录中对其设计及颜色都作了清楚的说明 由于此电扇有许多改进之处 我公司深信 长风 电扇一定会畅销于贵方市场 若贵公司有意经销 长风 电扇或我方目录中其它型号的电扇 请告知详细的要求及贵方银行的名称与地址 关于我公司的资信情况 请向中国银行西安分行查询 地址为 若蒙贵公司及时回复 将不胜感激 谨上 Letter5 Manufacturerwritestoimporter keywords acquaintwith approach complywith etc 厂家给进口商的信 敬启者 承蒙东京商会介绍 使我公司得知贵公司的名称和地址 同时 得知贵方想要购买个人电脑 我公司是国内生产计算机的大型厂家之一 并且经营该产品达十年之久 今天 我公司与贵公司联系想建立业务关系 并希望通过我们的共同努力 扩大我公司的业务范围 为使贵方熟悉我公司的经营范围 附寄一份附有插图的 包括我方目前能够供货的主要项目的目录表 若对某项目感兴趣 请传真告知 我方将报最低价并尽力满足贵方要求 我公司的用户对我方产品及售后服务非常满意 我公司相信 经过互相交往之后 贵公司也会有同感 我公司银行是日本东京银行 他们可向贵公司提供我公司商业及资金状况的信 期盼贵方及时回复 谨上 Letter6 letterreferringtoabankreferenceandreply 向银行查询客户信用 敬启者 布雷斯特市莫恩大街336号ABC有限公司希望与我公司交易 该公司告知我公司贵行是其资信查询银行 若贵行能提供对该公司信誉及资金状况的意见 将不胜感激 我公司保证对贵行提供的任何资料将严格保密 在此对贵行的帮助事先表示感谢 谨启 回复查询信用 敬启者 兹回复贵公司5月27日关于查询布雷斯特市莫恩大街336号的ABC有限公司资信状况的信函 贵公司提及的ABC有限公司是一家信誉卓著的老字号公司 目前经营状况良好且业绩出色 我行认为可放心与该公司进行交易 然而此乃我行个人意见 故对贵公司今后与该公司的交易概不负责 谨启 Someusefulsentencesonestablishingbusinessrelations inquiringcreditreference HowtomentionthesourceofinformationHowtointroducethebusinessscopeormakeanintroductionHowtomentiontheintentionHowtoinquirethecreditstanding Howtomentionthesourceofinformation a Wehaveobtainedyournameandaddressfrom b Youfirmhasbeenrecommendedtousby c Throughthecourtesyof wecometoknowyounameandaddress d Weoweyournameandaddressto e Weareindebtedto foryournameandaddress f Yournameandaddresshasbeengiventousby g Wearegiventounderstandthat h Ontherecommendationof wehavelearnedwithpleasurethenameandaddressofyourfirm Howtointroducethebusinessscope a Ourcompanydealswith handles dealsin tradesin isinthelineof theimportandexportof b Wespecializein arespecializingin arespecializedin theexportationof c Weareoneofthelargest importersinourcountryandhavehandledvariouskindsoftheproductsforabout years Howtomakeanintroduction 1 Self introductio