M4000故障处理报告.doc

目 录目 录11 故障摘要11.1 故障的系统及配置11.2 故障处理简要12 故障现象（描述故障的总体情况）13 故障分析及处理（记录故障分析及处理）24 目前状况45 总结建议（本次故障处理的总结建议）46 遗留问题（故障处理完毕后尚遗留待处理的问题）41 故障摘要1.1 故障的系统及配置硬件: SUN M4000软件: XSCF,Solaris10 1.2 故障处理简要2011-6-8：发现M4000内存有报警2 故障现象（描述故障的总体情况）远程登录XSCFXSCF showstatus MBU_A Status:Normal;* MEMB#0 Status:Deconfigured;* MEM#0A Status:Deconfigured;* MEM#1A Status:Deconfigured;* MEM#2A Status:Degraded;* MEM#3A Status:Faulted;XSCF showhardconf* MEMB#0 Status:Deconfigured; Ver:0101h; Serial:BF0947H3W8 ; + FRU-Part-Number:CF00541-0545 09 /541-0545-09 ;* MEM#0A Status:Deconfigured; + Code:2c000000000000000818HTF25672PY-667G10100-d36165a1; + Type:2A; Size:2 GB;* MEM#1A Status:Deconfigured; + Code:ce0000000000000001M3 93T5660QZA-CE6 4151-5224785b; + Type:2A; Size:2 GB;* MEM#2A Status:Degraded; + Code:ce0000000000000001M3 93T5660QZA-CE6 4151-5224785e; + Type:2A; Size:2 GB;* MEM#3A Status:Faulted; + Code:ce0000000000000001M3 93T5660QZA-CE6 4151-52247833; + Type:2A; Size:2 GB; MEMB#1 Status:Normal; Ver:0101h; Serial:BF0947H3P2 ; + FRU-Part-Number:CF00541-0545 09 /541-0545-09 ; MEM#0A Status:Normal; + Code:2c000000000000000818HTF25672PY-667G10100-d3616807; + Type:2A; Size:2 GB;3 故障分析及处理（记录故障分析及处理）内存故障，处理过程如下1.首先掉电，然后现场更换状态为Degraded和Faulted的内存，启动后得到如下输出XSCF showstatus* MBU_A Status:Degraded;* MEMB#0 Status:Degraded;2.从原厂申请Service password，例如TOW JOT RAID KAHN STAG SICKNOW CAFE VERY NASH FONT BORNGLOM FUSE OTT EAST SOOT ABLEJAB MORT BULL BAR DUTY MERTCURD SHUN SLIT DEE AX ABE然后XSCF enableserviceService Password: * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *Mode password is: JOEY DISH OILYXSCF serviceMode password: * * *进入service,运行命令serviceclearfault MBU_Aserviceclearfault MBU_A/MEMB#0检验内存是否正常serviceshowstatus MBU_A Status:Normal;* MEMB#1 Status:Deconfigured;* MEM#0A Status:Deconfigured;* MEM#1A Status:Faulted;* MEM#2A Status:Deconfigured;* MEM#3A Status:Deconfigured;3.掉电更换状态为Faulted的内存，重启后得到如下输出XSCF showstatus MBU_A Status:Normal;* MEMB#1 Status:Degraded;* MEM#0A Status:Degraded;清除错误service clearfault MBU_A/MEMB#1XSCF showstatus MBU_A Status:Normal; MEMB#1 Status:Normal;MEM#0A Status:Degraded;serviceclearfault /MBU_A/MEMB#1/MEM#0Aclearfault: Fault cannot be cleared for this FRU.FRU will be marked to clear faulton next circuit breaker off and on.Continue? y|n: YFault will be cleared after circuit breaker off and on第三次掉电重启，黄灯灭，得到如下输出XSCF showstatusNo failures found in System Initialization.进入操作系统XSCF console -d 0Connect to DomainID 0?y|n :y启动后，查看系统硬件信息rootTJANACOL1 # prtdiag -vcouldnt set locale correctlySystem Configuration: Sun Microsystems sun4u Sun SPARC Enterprise M4000 ServerSystem clock frequency: 1012 MHzMemory size: 163