2011–2012学年2学期《职场英语》课程期末考试试卷A.doc

浙江大学宁波理工学院20112012学年2学期职场英语课程期末考试试卷（A）开课分院： 外国语分院 ，考试形式：闭卷 考试日期：2012年_6月_12日，考试所需时间：120分钟考生姓名 学号 考生所在分院：专业班级： .题序一二三四五六七总 分题型得分评卷人Part I Term Translation Section A Directions: Translate the following words or expressions into Chinese and then put your answers on the Answer Sheet. (10%)1) output 2) cosmetics 3) insurance 4) E-Business Platform 5) Personnel Department 6) sales figure7) minutes 8) negotiation9) duty-free 10) reservation Section B Directions: Translate the following words or expressions into English and then put your answers on the Answer Sheet. (10%)1) 请柬 2) 国内市场3) 出差 4) 议程 5) 样品 6) 奖金7) 甜点 8) 下订单9) 出口 10) 登机证Part II Bank ClozeSection A Directions: In this section, there is a dialogue about going through customs with 10 blanks. For each blank, there are two choices marked A and B. Choose the one that best fits into the dialogue. Then write the corresponding letter for each item on the Answer Sheet. (10%)Inspector:Good afternoon. May I see your 1)_(A. pass /B. passport), please?George: Of course, here you are.Inspector: Thank you. What is the purpose of your visitbusiness or 2)_(A. pleasure /B. pressure)?George: Business.Inspector: I see. How 3)_(A. long /B. often) will you be staying in our country?George: About a week.Inspector: Is this your first time in the country?George: Yes. Ive been invited by our business 4)_(A. connects /B. associates) to attend a trade fair.Inspector: Fine. Is this all your luggage?George: Yes, thats all my luggage, one suitcase and one bag.Inspector: Do you have anything to 5)_(A. report /B. declare)?George: I guess not. I mean Im not quite sure about it. You see, this is my first timeInspector: I see. Well, would you 6)_(A. mind /B. allow) opening your suitcase?George: Oh, not at all.Inspector: Thanks.Inspector: Whats inside the bag?George: Thats my laptop computer. Do I have to pay duty on it?Inspector: No, its duty-free.George: By the way, Im carrying four packs of cigarettes for my own use. Are they 7)_(A. dutiable /B. dutiful)?Inspector: No, goods for personal use rather than commercial use are not 8)_(A. object /B. subject) to duty. And they are 9)_(A. within /B. without) the limit.George: Good. And thanks for the information.Inspector: All right. Heres your passport.George: Is that all the customs 10)_(A. progress /B. formalities)?Inspector: Yes. Youre through now. Have a pleasant stay.George: Thanks a lot. Inspector: Good. Section B Directions: In this section, there is a dialogue with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the dialogue. Read the dialogue through carefully before making your choices. Each choice in the bank is identified by a letter. Write the corresponding letter for each item on the Answer Sheet. You may not use any of the words in the bank more than once. (10%)I:Lets start the 1) _ with some questions. Tell me about your past 2) _.C:I have six years experience in the 3) _ industry, working for three companies. For the past two years, I have been working in a(n) 4) _ bank.I: What 5) _ do you have for this position?C: I 6) _ from Peking University in 1998 and 7) _ in accounting. I can speak English fluently and I can do bookkeeping and 8) _ to Western standards.I: Why did you 9) _ your last position?C: I want to find a job that is 10) _, where I can grow and develop.A. investmentB. experienceC. qualificationsD. accountingE. challengingF. interviewG. financialH. perfectI. expectationsJ. graduated K. majored L. leave Part III Rearranging Orders for a Business Dialogue. Directions: Below is part of a dialogue between a receptionist and a visitor. Rearrange them in correct order and write the corresponding letter for each sentence on the Answer Sheet. (10%)a. I come from ABC Company.b. Is this Mr. Smiths office?c. My name is Sam Williams. d. Im sorry, Mr. Williams. Im afraid Mr. Smith cant see you today. Hes in the middle of a meeting at the moment. You can leave your card here. Perhaps he can arrange a future appointment with you. e. Yes, thats right. Can I be of any assistance?f. Yes, Id like to talk to him about a new product our firm has recently developed.g. May I ask which company you come from?h. Mr. Smith is engaged at present. May I have your name, sir?i. Id like to see Mr. Smith, but I havent got an appointment, Im afraid. j. And is there anything particular you want to talk to Mr. Smith? Part IV True/False Statements Directions: Decide whether the following statements are True (T) or False (F), based on what you have learned through this course. Then put your answers (T or F) on the Answer Sheet. (10%)1) When you meet your business visitors, you may make small talk by asking questions about the weather, their age and family so as to “break the ice”. 2) Confidence is the main secret of being a good presenter: you have to be confident to show confidence. 3) When serving the main course, the host in the western countries will often ask each guest what piece he prefers, and it is improper to state your preference as to lean or fat, dark or light. 4) In a job interview, do greet the interviewer by first name if you are sure of the pronunciation. 5) Showing up for a trade show or a meeting with a client dressed in yesterdays clothes will not make a positive impression. 6) Our personal ethics may differ from person to person but business ethics is all about finding a uniform code of conduct that everyone can follow to cultivate a positive work environment and corporate structure. 7) When answering the phone, you may use slangs or jargons. 8) Even if you are an entry-level employee, you need to work very hard to enhance your work ethics such as wearing proper wardrobe, maintaining a good working relationship with your co-workers, completing your tasks on time and more. 9) A presentation is a prepared talk given by a speaker to one or more listeners. To be effective, the speakers message must pass to the listenersit must be heard and correctly understood. 10) It is unwise to ask about the things you should have already known. You will only tell the interviewer that you havent done your homework. Part V Sentence TranslationDirections: Translate the following sentences according to the context of the dialogue, and then put your answers on the Answer Sheet. (10%)A: Reservations. Can I help you?B: 1)_. （我想订一间下周一的房间）A: Hold on. 2) _.（我帮你查查看）B: Thanks.A: We have plenty of vacant rooms on that day. 3)_?（你想要什么样的房间）B: 4)_.（我想要订一间单人房）A: How long will you stay? B: About 6 days. 5)_? （你们有客房服务吗）A: Yes, we have all kinds of services like laundry service, room service and other kinds of services.B: Thats nice.Part VI Short Answer QuestionsDirections: Answer the following two questions briefly and write your answers on the Answer Sheet. (15%)1) How to answer phone properly to ensure a winning business? Please list at least 7 tips. (7%)2) What are the reception desk etiquettes in business? Please list at least 4 of them. (8%)Part VII Writing (15%)Please write a resume to apply for a position of English secretary in a company. Your resume should include your contact information (address, telephone number, and e-mail address, etc.), career objectives, job experience, education, skills, awards, hobbies and so on.请将此页撕下，并完整填写信息。Answer Sheet题序一二三四五六七总 分题型得分评卷人Part I Term Translation Section A from English into Chinese (10%)1) _2) _3) _4) _5) _6) _7) _8) _9) _10) _Section B from Chinese into English (10%)1) _2) _3) _4) _5) _6) _7) _8) _9) _10) _Part II Bank ClozeSection A (10%) 1)_2) _3) _4) _5) _6) _7) _8) _9) _10) _Section B (10%)1)_2) _3) _4) _5) _6) _7) _8) _9) _10) _Part III Rearranging Orders for a Business Dialogue. (10%)The correct order is: _ _ _ _ _ _ _ _ _ _ Part IV True/False Statements (10%)1)_2) _3) _4) _5) _6) _7) _8) _9) _10) _Part V Sentence Translation (10%)1) _2) _3) _4) _5) _Part VI Short Answer Questions (15%)1) _2) _Part VII Writing (15%)RESUME_浙江大学宁波理工学院20112012学年2学期职场英语课程期末考试试卷答案（A）Part I Term Translation Section A from English into Chinese (10%)1) 产量 2) 化妆品 3) 保险 4) 电子商务平台 5) 人事部 6) 销售额 7) 会议记录8) 谈判 9) 免税 10) 预定 Section B from Chinese into English (10%)1) invitation2) domestic market3) on business 4) agenda 5) sample6) bonus7) dessert 8) place an order9) export 10) boarding passPart II Bank ClozeSection A (10%)1-5 BAABB 6-10 AABABSection B (10%)1-5 F B G A C6-10 J K D L EPart III Rearranging Orders for a Business Dialogue. (10%)The correct order is: b-e-i-h-c-g-a-j-f-dPart IV True/False Statements (10%)1-5 FTFFT 6-10 TFTTTPart V Sentence Translation (10%)1) Id like to reserve a room for next Monday2) Let me check for you3) What kind of room would you like?4) Id like a single room, please.5) Do you have room service?Part VI Short Answer questions (15%)1. Phone answering tips:1) Answer all the incoming phone calls before the third ring.2) When you answer the phone, be warm and enthusiastic. Your voice at the end of the telephone line is sometimes the only impression of your company a caller will get.3) When answering the phone, welcome callers courteously and identify yourself and your organization. 4) Keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily.5) Control your language when answering the phone. Dont use slangs or jargons.6) Take telephone messages completely and accurately. If theres something you dont understand or cant spell, such as a persons surname, ask the caller to repeat it or spell it for you.7) Answer all your calls within one business day.8) Dont use a speaker phone unless absolutely necessary. Speaker phones give the caller the impression that youre not fully concentrating on his call. And make him think that his call isnt private. The only time to use a speaker phone is when you need more than one person to be in the conversation at your end.9) Some other suitable tips in answering telephone.2. Reception desk etiquettes in business:1) Look up when some approache