酒店前台检讨书.doc

20101228 ,! 2010122130,() () 100%() 1. 2. 3. 4. 5. 6. 7. 18. 30() 11() () () 1. 2. 3. () () 13102 33031041013023031041232011()morning shift:(7:00-15:30)check grooming.read front desk reception logbook.check last nights occupancy, adr and todays forecast. check all event order, vip and groups if there is any for today vipproper take over from night shift.handover cash float, foreign exchange, the invoice, some of the voucher and safety box keys properly.check every billing for due-out rooms.check traces report and pf folio.check due-out room after 12:00pm, and follow up the due-out rooms with duty manager.12check all arrival guests key and rc.if there is guest check-in during morning shift, modify in system. close cashier and make sure the cashier report and the cash is balanced and handover to afternoon shift properly.note down the things in logbook which are needed to follow up and brief to afternoon shift.update psb system.afternoon shift (15:00-23:30)check grooming.read reception logbook.check all event order, vip and groups if there is any for today. vipproper take over from morning shift.handover cash float, foreign exchange, the invoice, some of the voucher and safety box keys properly.check due out room if there is any.double check every due in room.check traces report and pf folio.modify all guests who have check-in alreadyassign room for next day eta. include fit booking and group booking.settle edc between 22:00-22:30(print credit-card posted today report to check advance).22:00-22:30, close cashier and make sure the cashier report and cash is balanced and hand over to night shift properly.note down the things in logbook which are needed to follow up and brief to night shift.update psb systemnote:night shift (23:00-7:30)check per take over from afternoon shift.hand over cash float, foreign exchange, the invoice, some of the voucher and the safety box keys properly.double check if there is any due-out room then reminds dm to solve. double check if there is any due-in room, ask for the arrival time. double check traces report and pf folio before eod.print guest in house report check every room rate, rate code, breakfast link, guest rc one by one, any problem solved before eod.check group master folio, double check the group rooms, billing, payment, m/c time, breakfast time.check billing for each room (especially the long-staying guest).any problem note down in log-book let day shift to follow up. confirm m/c time which record on front desk with gsc, especially groups m/c.print next day trace report to follow up.update psb system.check all due-out rooms billing (especially c/l billing).prepare the room key and rc for the due-in room.prepare some vouchers &stores which are not enough, maintain the front desk cleann