Chapter-1----人力资源管理导论.ppt

Copyright 2011PearsonEducation Inc publishingasPrenticeHall Copyright 2011PearsonEducation Inc publishingasPrenticeHall 第1章人力资源管理导论 Introduction Stanford sRestaurantinLakeOswego Summarizethepassage P2 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 4 Explainwhathumanresourcemanagementis Showwithexampleswhyhumanresourcemanagementisimportanttoallmanagers Illustratethehumanresourcesresponsibilitiesoflineandstaff HR managers Brieflydiscussandillustrateeachoftheimportanttrendsinfluencinghumanresourcemanagement Listandbrieflydescribeimportanttrendsinhumanresourcemanagement LEARNINGOUTCOMES Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 5 解释什么是人力资源管理举例说明为什么人力资源管理对所有的管理者而言都很重要 说明直线管理人员和职能 人力资源 管理人员在人力资源管理中各自承担的职责 简要说明和阐述会对人力资源管理产生影响的每一种重要趋势 列举并简要描述人力资源管理的若干重要发展趋势 学习目标 KeyPoint Explainwhathumanresourcemanagementis Illustratethehumanresourcesresponsibilitiesoflineandstaff HR managers Listandbrieflydescribeimportanttrendsinhumanresourcemanagement 重点 解释什么是人力资源管理 说明直线管理人员和职能 人力资源 管理人员在人力资源管理中各自承担的职责 列举并简要描述人力资源管理的若干重要发展趋势 DifficultPoint Importanttrendsinhumanresourcemanagement 难点 人力资源管理的若干重要发展趋势 1 1 WhatisHumanResourceManagement HRM Inyourownwords En Ch Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 11 HumanResourceManagementatWork WhatIsHumanResourceManagement HRM Theprocessofacquiring training appraising andcompensatingemployees andofattendingtotheirlaborrelations healthandsafety andfairnessconcerns Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 12 1 1 组织中的人力资源管理 什么是人力资源管理 HRM 人力资源管理是一个获取 培训 评价和报酬员工的过程 同时也是一个关注劳工关系 健康和安全以及与公平等方面问题的过程 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 13 2 HRMRelatestoM TheManagementProcess Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 14 管理过程 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 15 HumanResourceManagementProcesses Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 16 人力资源管理流程 2 WhyisHRMimportanttoallmanagers Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 18 2 PersonnelMistakes ImportanceofHRM HirethewrongpersonforthejobExperiencehighturnoverHaveyourpeoplenotdoingtheirbestWastetimewithuselessinterviewsHaveyourfirmincourtbecauseofdiscriminatoryactionsHavesomeemployeesthinktheirsalariesareunfairandinequitablerelativetoothersintheorganizationAllowalackoftrainingtoundermineyourdepartment seffectivenessCommitanyunfairlaborpractices Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 19 2 人事工作的错误 人力资源管理的重要性 雇用了不合适的人来承担某一职位员工的流动率很高不能让自己的员工把工作做到最好在没用的面试浪费了很多时间由于采取了歧视性的做法而使公司被诉诸法庭员工觉得自己的薪资与组织中的其他人相比不公平因员工受到的培训不足而导致本部门的工作有效性受损发生任何不公正的劳资关系行为 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 20 3 LineandStaffAspectsofHRM LineManagerIsauthorized haslineauthority todirecttheworkofsubordinatesandisresponsibleforaccomplishingtheorganization stasks StaffManagerAssistsandadviseslinemanagers Hasfunctionalauthoritytocoordinatepersonnelactivitiesandenforceorganizationpolicies Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 21 3 直线管理和职能管理中的人力资源管理 直线经理拥有直线权力来指挥下属并为组织任务的完成负责 职能经理协助直线经理 向其提建议拥有职能权力来协调人事活动和强化组织政策 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 22 LineManagers HRMResponsibilities PlacingtherightpersonontherightjobStartingnewemployeesintheorganization orientation TrainingemployeesforjobsthatarenewtothemImprovingthejobperformanceofeachpersonGainingcreativecooperationanddevelopingsmoothworkingrelationshipsInterpretingthefirm spoliciesandproceduresControllinglaborcostsDevelopingtheabilitiesofeachpersonCreatingandmaintainingdepartmentmoraleProtectingemployees healthandphysicalcondition Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 23 直线经理的人力资源管理责任 1 把正确的人放到正确的职位上去2 使新员工融入组织 入职引导 3 培训员工承担新的职位4 改进每一位员工的工作绩效5 争取他人的合作 建立顺畅的工作关系6 解释公司的政策和程序7 控制劳动力成本8 开发每一位员工的能力9 创造并维持部门员工的工作士气10 保护员工的健康和身体状况 TrendsNewmethods Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 24 HumanResourceManagers Duties Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 25 人力资源经理的职责 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 26 HumanResourceSpecialties Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 27 人力资源专家 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 28 NewApproachestoOrganizingHR Case IBMcompany build3differentteamsforservice Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 29 组织人力资源的新方法 CoorperationbetweenLineandHR LineManager HRManager LineManager DetermineQualifications RecruitmentFirstSelectionandInterviewTests FinalSelection Expect DesignTrainingprogram DoIt TrendsShapingHumanResourceManagement Discussion P 10 16 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 32 5 TrendsShapingHumanResourceManagement Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 33 5 影响人力资源管理的若干趋势 TechnologyTrend Dell CallCenterZara QuicklymakeproductsLockheed Martin Virtualworkenvironment Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 35 TrendsintheNatureofWork ChadToulouseworker Dell accordingtotheordertoorganize Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 36 工作性质变化的潮流 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 37 WorkforceandDemographicTrends HighturnoverMorepraiseHigherperformance RehireForecastAttractandhold MultipleContingentPart timeAlternative Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 38 劳动力队伍和人口结构发展趋势 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 39 TABLE1 1DemographicGroupsasaPercentoftheWorkforce 1986 2016 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 40 表1 1各人口群体在劳动力队伍中所占的百分比 1986 2016 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 41 6 ImportantTrendsinHRM Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 42 6 人力资源管理的重要趋势 1 43 MeetingToday sHRMChallenges SignicastCorp Anewcomputerizedplant Otherknowledge Marketing Finance Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 44 应对当今人力资源管理挑战 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 45 TABLE1 2SomeTechnologicalApplicationstoSupportHR Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 46 表1 2一些支持人力资源管理的技术应用 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 47 ManagingEthics EthicsStandardsthatsomeoneusestodecidewhathisorherconductshouldbeHRM relatedEthicalIssuesWorkplacesafetySecurityofemployeerecordsEmployeetheftAffirmativeactionComparableworkEmployeeprivacyrights Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 48 伦理道德管理 伦理是某人用来决定他的行为应该是什么的标准与人力资源管理有关的伦理道德问题工作场所安全员工记录的安全性员工偷窃积极的反歧视行动可比性工作员工隐私权 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 49 HRCertification HRisbecomingmoreprofessionalized SocietyforHumanResourceManagement SHRM SHRM sHumanResourceCertificationInstitute HRCI SPHR SeniorProfessionalinHR certificateGPHR GlobalProfessionalinHR certificatePHR ProfessionalinHR certificate Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 50 人力资源管理认证 人力资源变得越来越专业化美国人力资源管理协会 SHRM 美国人力资源管理协会的人力资源认证机构高级人力资源管理专家全球人力资源管理专家人力资源管理专家 Copyright 2011PearsonEducation Inc publishingasPrenticeHall 1 51 Evidence BasedHRM P19 Copyright 2011Pears