客房部基础英语词汇.doc

客房部基础英语词汇BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFFPART ONE WORDPart One、SLEEPIGN(睡眠空间)一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside table电话telephone 便签 note paper笔pen 电子表clock请勿吸烟卡please dont smoke on the bed音响 radio 夜灯night lightPart Two、WASHING (梳洗空间)一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold)下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、 抽水马桶toilet bowl ： 马桶盖toilet seat cover马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、 浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、 其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hookPart Three、LIVING (起居空间)一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐： 电视 TV 遥控器remote control机顶盒 VOD 电视柜TV shelf节目单 TV program list三、小酒吧mini bar： 酒单minibar list 热水壶 electric kettle冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水： 花生peanut 土豆片 chips可乐 co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士 sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING (书写空间)一、写字台writing desk： 梳妆镜 dressing mirror 台灯 lamp节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box： 信纸envelope电传 fax paper 行李贴安全须知抽屉drawer ： 服务指南Service Guide二、电话本Imperial GuidePart Five、STORING (存储空间)壁橱wardrobe/closet 衣架hanger备用枕头 extra pillow 毛毯blanket洗衣单laundry list 洗衣袋 laundry bag鞋拔子shoehorn 衣刷子 cloths brush 擦鞋纸shoeshine 拖鞋slipper保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅： 门door 门锁lock门把手handle 窥镜spy-hole打扫牌 make up room DND牌do not disturb早餐牌 breakfast 开关 switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发 sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板 adapter吸尘器 vacuum cleaner 抹布 dust cloth钥匙master key 手推车trolly消毒剂 disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron胶水glue water 胶条adhesive tape宽带线coder line 变压器 transformerBASIC ENGISH FOR HOTEL HOUSEKEEPINGPART TWO客房部英语培训英语培训(一)一、问候：Good morning sir/Mr. 早上好 先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Housekeeping . May I come in? 服务员，我可以进来吗?B: Yes, what it is? 什么事呀?A: we d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗?B: Yes, go ahead 可以来吧!三、句型May I make up your room? 我可以打扫您的房间了吗?May we clean your room now . Sir? 我可以打扫您的房间了吗?Could you come back later? 你能一会儿来吗?May I help you / what can I do for you ? 我能帮您做点什么吗?四、词汇morning 早上 afternoon 下午 evening 晚上Housekeeping 客房服务员 clean the room 打扫房间 come back later 一会儿来 make up room 打扫房间英语培训(二)一、 日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生 / 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、 句型What time would it be convenient. Sir? 什么时候比较方便先生?Well come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了?What is your room number ? 我的房间是哪间?三、 数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone o clock two o clock two thirty a quarter to/past three四、 词汇Just a moment 稍等 convenient 方便 immediately立刻英语培训(三)一、 日常用语Im sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、 句型Ill be there in a few minutes 我马上就去Could I have some more towelsteacoffee 请给我那一些毛巾 茶叶咖啡Ill get there right away I ll bring it right away 我马上去拿 我马上给您拿来Im sorry to have kept you waiting 对不起让您久等了三、 词汇disturb打扰 rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸 quilt被子 ashtray烟灰缸 ice冰块 hot water热水英语培训(四)一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗?May I replenish you mini bar? 我能给您补充酒水吗?When will they be rea