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第一课 1 从你的简历和求职信来看 你对销售工作已有相当多的经验 I see from your r sum and application letter that you ve had quite a lot of experience in sales already 2 据我了解 贵公司的目标是成为全国最大的办公品供应商 我相信我在客户群方面的知识和经验能为 实现该目标做出贡献 我十分愿意为公司的发展壮大来挑战自己 I know that your goal is to become the biggest provider of office suppliers in the country My knowledge and experience of the customer base can make a contribution to this goal I would really enjoy the challenge of growing this business 3 如果你处在我的位置 你希望你的秘书应具备哪些素质 If you were in my shoes what sort of qualities you d look for in your secretary 4 我认为我的经验和技能非常适合该职位 而且我确实能够为贵公司做出积极的贡献 I feel that my experience and skills are a great match for the position and I could really make a positive contribution to your firm 5 我以前在一家小公司工作 小公司缺少机会 而我对贵公司感兴趣的原因之一是贵公司是一家从事国 际贸易的大公司 我想在贵公司会有更多个人发展的机会 而且这里的工作对我来说更具挑战性 I used to work in a small company There was a lack of growth opportunities in a small company One of the reasons I m so interested in your company is that you are a large company dealing in international trade I feel that I would have more scope for personal development in your company and that the work will be more challenging for me 6 我遵守纪律且意志坚强 我相信这些优点成就我在销售方面的成功 我的缺点 我想我这个人就有点 完美主义 对自己做的事情通常不满意 认为总是可以用不同的方式做得更好 I m disciplined and determined I believe these strengths strongly contribute to my success in sales My weakness I suppose I m a bit of a perfectionist I m usually dissatisfied with what I ve done and always think I can do it better in a different way 7 我希望贵公司以和我有着相似的工作经历和教育背景的人作为标准的薪资 I would expect the standard rate of pay at your company for a person with my experiences and educational background 8 我们不久会给你答复 等我们面试完所有申请人后 就会做出最后决定 我们会给你打电话的 和你 谈话很高兴 You ll hear from us soon After we ve interviewed all the applicants we ll make our final decision We will telephone you It has been a pleasure to talk with you 第二课 1 如接订单 检查进展情况 与供货商联系 征求和提出建议 处理投诉 都是通过电话进行 A lot of business work such as taking orders checking progress contacting suppliers requesting and giving advice and hearing complaints is done all over the telephone 2 所以树立良好的电话形象对公司的成败尤为重要 Since every day quite a few people transact business over the telephone establishing a positive telephone image is obviously important to the success of the company 3 需拐弯抹角 正如在商务书信中一样 开门见山 切入要点 When making a business call you don t need to spend time talking around the subject Just get to the point as you would in a business letter 4 非常抱歉 我们经理正忙得脱不开身 请留下你的姓名和电话号码 我请他有空就给你回电 I m very sorry Our manager is tied up at the moment If you leave your name and phone number I ll have him call you back as soon as he s available 5 我打电话是想看看你是否有空和我会面谈谈你们明年的采购计划 下周有空吗 and I m calling to see if you have any time to meet with me to discuss about your purchasing plan for next year Will you be free sometime next week 6 可以问一下您是哪位吗 May I ask who s calling 7 请你告诉我哪里能找到他 Could you tell me where I can reach him 8 您可以过一会儿再打来或者给他留言吗 Could you call back later or would you mind leaving a message 9 我觉得还是留下一个口信比较好 不过这件事很要紧 请一定将留言传达给他 I think it s better for me to leave a message But it s important and urgent Please make sure he gets this message 10 我一定把您的留言传达给约翰逊先生 I m sure to pass your messages to Mr Johnson 11 由于意外变化 在进一步通知之前 请勿给 ABC 公司发货 事关重大 稍后我会做出解释 that due to some sudden changes do not fill out any orders for ABC Company until further notice It s very important I ll explain later 第四课 1 然后谈谈我们产品目前在主要几个国家的市场份额 最后谈我们的主要客户及今后的计划 I ll begin by talking about our sales figures last year and then I ll talk about our market share of our product in some major countries Finally I ll talk about our main customers and future plans 2 所以我只想简单地介绍一下新型可视电话的 4 个 P 即有关产品 分销地点 定价 促销四个方面 I realize you ve got a full agenda so I intend to briefly run through the four P s for the new videophone model the product the place the price and the promotion 3 我毫不怀疑 该产品不但会开辟一个新市场 而且还会确保我公司的长期发展和繁荣 I m sure that you now share my enthusiasm for the new model I have no doubt will not only open up a new sector of the market but ensure long term growth and prosperity for our company 4 对于能在居民市场上开辟出新行业的公司来说这种新产品为他们带来莫大的市场机遇 We confidently believe that this new product represents a significant market opportunity for the company with its ability to open up a new sector of the residential market 5 现在已经成为一家多元化企业 主要经营国际贸易 国际运输 劳务输出 房地产等 Our company was established in 1980 and has now become a diversified company dealing mainly in international trade international transportation labor export real estate and so on 6 我们加强了研发部门 扩大生产线 增加产品项目 像洗衣机及烘干机 电冰箱 微波炉等产品 我 们的电器是专门针对要求高效率 但空间有限的家庭用户设计的 To keep up with overwhelming customer response our company has expanded rapidly We have improved our R otherwise the seller reserves the right to rescind the contract without further notice 2 如果贵方收到此信后立即开证 我们就可以赶上本月唯一的一班驶往贵方港口的直航货船 In all likelihood we shall be able to catch the only direct steamer for your port this month if you establish your L C immediately upon receipt of this letter 3 信用证的开证会冻结我方资金 增加成本 限制进一步的发展 To issue an L C will tie up our capital and increase costs leaving us limited space for further development 4 如果在开证方面来需要更多信息 请立即联系我们 Should you require any further information on the L C establishment please contact us without any hesitation 5 我们要求用保兑的不可撤销的信用证支付 信用证在交货前 30 天开出 其有效期到货物装船后 15 天 截止 以便我方准备好所有装运单据提交银行议付 We d like you to pay us by confirmed and irrevocable letter of credit Please open the L C 30 days before the date of delivery and keep it valid until the 15th day after shipment so that we can get all the shipping documents ready for presentation and negotiation 6 对于新客户我们一直采用信用证付款 另外 国际资本市场不稳 所以我们不得不坚持使用即期信用 证付款 Payment by L C is our usual practice with all new customers for such commodities Moreover the international capital market is fluctuating so I am afraid that we have to insist on payment by L C at sight 7 考虑到我方面临的困境 我们要求你们修改信用证 改为在香港允许转船 In view of the difficult situation we are in you are requested to amend the L C to allow transshipment of the goods in Hong Kong 8 由于手头的订单很多 提前交货难以实现 请配合将信用证装船期和有效期分别展延至 5 月 15 日和 5 月 30 日 并准许分批装运和转船 We are sorry that we are unable to advance shipment owing to our heavy commitments Please cooperate to extend the dates of the shipment and the validity of the L C to May 15 and 30 respectively with transshipment and partial shipment allowed 第九课 1 我们产品的品质优良 特别是独特的包装 一定会有助于你推销这些产品 We are confident that the fine quality of our products especially the unique design of the packing will help you promote the sales of our products 2 你们的产品不仅需要在价格和质量上有竞争力 在包装上也必须如此 你们知道包装的外观将大大有 助于产品的销售 This is the first time we introduce your products to our market Your products should be competitive not just in price quality but in packaging as well You are aware that the appearance of the package contributes greatly to the sales of products 3 我们通常使用塑料袋 盒子和纸板箱 具体说 就是把每件衬衫放进塑料袋内 每半打装入一盒 每 十打装人一箱 As for shirts we usually use polybags boxes and cartons To be specific we pack each piece in a polybag half a dozen to a box and 10 dozen to a carton 4 容易搬运 不会和其它重货堆置在一起 另外 我们会用铁皮带加固纸板箱 The cartons are comparatively light and therefore easy to handle They won t be stowed with other heavy cargoes Besides we ll reinforce the cartons with iron straps 5 经得起长途海运 野蛮装卸 颠簸并可避免偷窃 而包装不当 货物会严重生锈和损坏 Proper packing is strong enough to stand long sea voyage rough handling jolting and shock and to discourage pilferage otherwise the goods are terribly rusty and damaged 6 应该考虑到成本 速度及安全诸因素 Before deciding which form of transport to use such factors as cost speed and safety should be taken into account 7 因为转船会增加费用和受损的风险 而且有时可能会耽误到货时间 We prefer direct sailings as transshipment adds to the expenses the risk of damage and sometimes may delay the arrival 8 我们将按时交货 但是你方的信用证必须在装运前 30 天到达我处 One point I should add is that we ll ship the goods duly but your L C must reach us 30 days before shipment 1 我建议你方订单 09268 项下的货物用集装箱船只装运 避免装卸过程中可能造成的损坏 I suggest that the goods under your Order No 09268 be sent by container vessel to avoid possible damage in loading and discharge 2 我方已订妥 东风轮 的舱位 预计 3 月 10 日左右开航 We have booked the shipping space on S S East Wind which is scheduled to sail on or about 10th March 3 为了能使该货及时到达我方 以便在销售季节开始时赶上市场的大量需求 请尽快装运 We shall appreciate it very much if you will effect shipment as soon as possible thus enabling the goods to arrive here in time to catch the brisk demand at the start of the season 4 我们很高兴通知你们第 116 号售货确认书项下的这批货物已由海鸥号轮船运出 它于 2009 年 5 月 1 日 驶往汉堡 We take pleasure in notifying you that the goods under S C No 116 have been dispatched by M V SEAGULL sailing on May 1st 2009 for Hamburg 5 按合同规定 我方已在货物装船后立即航寄你方一套装船单据的副本 As stipulated in the contract we have airmailed to you a set of duplicate shipping documents upon the effectuation of shipment 6 我们相信你方会尽力在规定的期限装运 并希望货物完好无损到达目的地 We trust you will endeavor to ship the goods within the stipulated time and hope the consignment will arrive at the destination in perfect condition 第十一课 1 可你们公司老给我带来这样那样的许多麻烦 我找过你们许多部门 但无济于事 这次我要直接找你 们领导反映 To be honest I don t like having to complain but I ve had lot of trouble with your company one way or another I have contacted several departments of your company but nothing has been done So this time I m going right to the top 2 在国际贸易中投诉是件很不愉快的事 但现在这件事非常严重 不容忽视 因此我们觉得必须向你方 提出索赔 I both understand that making complaints is an unpleasant business in the practice of international trade But the present case is too serious to be overlooked so we feel we must file a claim on you 3 是由于它的价格不合适 更不用说其质量差 We rejected the article for its price not to mention its bad quality 4 十月份到达我方的那批脱水大蒜粒的货已毫无价值
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