酒店常用英语汇总

1 酒店常用英语汇总酒店常用英语汇总 EnglishEnglish forfor FrontFront OfficeOffice Dept Dept 前厅部常用英语前厅部常用英语 1 Good morning Good afternoon Good evening 早上好 下午好 晚上好 2 Welcome to Ravi Shinger International Hotel 下午好 欢迎光临诺威香卡国际酒店 3 How may I help you 请问有什么可以帮到您 4 May I know your name please 请问贵姓 5 Do you have a reservation with us 请问您预订了房间了吗 6 I ll check our room availability 我来查一下是否有空房间 7 Just a moment Please 请稍等 8 I m sorry We have no record of a booking in your name 对不起 我们没有以您的名义预订的房间记录 9 We have standard rooms single rooms Garden suite and presidential suite 我们有标间 单人间 花园套房及总统套房 10 How long do you plan to stay 请问您预计住几天 11 May I see your passport 我能看一下您的护照吗 12 Your room charge for one night is RMB sir madam 先生 女士 您一晚的房费是 元 13 The room charge is include two breakfast 房价包含两份早餐 14 please pay RMB300 as deposit 请支付 300 元作为押金 15 How would you like to make the payment in cash or by credit card 请问您打算如何付款 现金支付还是信用卡 16 If you need the room service please dial8800 如果您需要客房送餐 请拨 8800 17 We hope you enjoyed your stay 希望您在这儿住的愉快 18 May I have your room key please 请把房卡给我好吗 19 Just a moment please I ll draw up your bill for you 请等一下 我帮你您结算账单 20 May I take a print of the card please 请让我划印一下您的信用卡 好吗 21 Could you please sign here please 2 请您在这里签名 好吗 22 Here is your card and your receipt 这是您的卡和收据 23 Have a nice trip 祝旅途愉快 24 May I know what is wrong 请问有什么问题吗 25 I beg your pardon 请再说一次 26 I will speak to our manager about it 我会向我们经理报告这件事情 27 I will check it with the department concerned Would you mind waiting for a minute 我跟相关部门联系一下 请你等一分钟好吗 28 I will correct your bill 我来把您的账单改过来 29 We look forward to serving you again 我们期待能再次为您服务 30 Here s your room Mr Johnson After you 这是您的房间 约翰逊先生 您先请 31 It is open from 9 a m to 11 p m 它的营业时间是早上 9 点到晚上 11 点 32 You can call the housekeeping if you need laundry service the number is 0 如果您需要洗衣服务 可以打电话给房务中心 号码是 0 33 You can call the front desk directly if you need a taxi the number is 8106 如 果您需要出租车 可以直接打电话给前台 号码是 8106 34 If there is anything I can do for you please call me 如果有什么我能为您效劳的 请给我打电话 35 Could you hold the line please 请不要挂断电话 好吗 36 Breakfast is served from 7 00 to 10 00 on the first floor 早餐是从上午 7 点到 10 点供应 在一楼西餐厅 37 At what time can we expect you 您几点光临呢 38 I m afraid another guest is using it I will bring it to your room as soon as it s available will that be all right 恐怕另一位客人正在使用 我会尽快送到您房间去 可以吗 39 Please dial 8first then the room number 您打房间号码 请在房号前加 8 40 Please go through the formalities for extending your stay 请您办理一下续房手续 41 Let bellboy lead you to your room 让行李员送您上去 42 The room isn t cleaned completely Please have a rest in sofa 房间暂时未打扫出来 请您在沙发上休息一会 3 43 Do you need bellboy take your baggage 您需要行李员为您搬运行李吗 44 May I know your room number 我可以知道您的房号吗 45 At what time shall we call you sir 您需要几点钟叫醒呢 先生 46 For IDD line please dial 9 first then the country code area code and telephone number 拨打国际长途电话 请先拨 9 然后再拨国家代码 区号和电话号码 47 For IDD line the charge is RMB8 per minute 国际长途每分钟 8 元 48 For DDD line the charge is RMB 0 7 per minute 国内长途每分钟 7 毛钱 50 We have sauna massage foot massage service on the third floor 我们三楼提供桑拿 按摩 足浴等服务 51 We offer this service in our hotel 我们酒店提供此项服务 52 You can take a sauna bath there 您可以在那洗桑拿浴 53 I m terribly sorry to hear that 听到这样的事情 我真是非常遗憾 54 I will contact with engineer to repair it 我马上联系工程师将它修复 EnglishEnglish forfor HousekeepingHousekeeping Dept Dept 客房部常用英语客房部常用英语 1 You can call the housekeeping if you need laundry service 如果您需要洗衣服务 可以打电话给房务中心 2 You can call the front desk directly if you need a taxi 如果您需要出租车 可以直接打电话给前台 3 Thank you for waiting 让你久等了 4 I will check with my supervisor 我得请示主管 常用于回应客人的特殊要求 5 Could you hold the line please 请不要挂断电话 好吗 6 Housekeeping May I come in 我是客房服务员 可以进来吗 7 May I do your room now 我现在可以清理您的房间吗 8 What time would be better for you 您什么时间合适呢 9 You can call the housekeeping when you want your room done 当您需要清理房间时 可以给房务中心打电话 10 Housekeeping May I collect your laundry 4 客房服务员 我可以收您的送洗衣物了吗 11 I m afraid it s too late for today s laundry 现在恐怕已经过了今天的洗衣时间 12 Breakfast is served from 7 00 to 10 00 早餐是从上午 7 点到 10 点供应 13 I m afraid another guest is using it I will bring it to your room as soon as it s available will that be all right 恐怕另一位客人正在使用 我会尽快送到您房间去 可以吗 14 I will contact with engineer to repair it 我马上联系工程师将它修复 15 I m afraid the line is busy now Would you like to try again 电话正占线 你愿意稍等一下 让我再试一次吗 16 At what time shall we call you sir 您需要几点钟叫醒呢 先生 17 Please dial 8 first then the room number 请在房间号前加拨 8 内线拨打房间 18 For IDD line please dial 9 first then the country code area code and telephone number 拨打国际长途电话 请先拨 9 然后再拨国家代码 区号和电话号码 19 Just a moment I will send an attendant to your room 请稍等 我将让一个服务去您的房间 EnglishEnglish forfor FoodFood BeverageBeverage Dept Dept 餐饮部常用英语餐饮部常用英语 1 English of Chinese Restaurant 中餐 1 How many please 请问几位 2 This way please 这边请 3 A waiter waitress will come soon to take your order 服务员很快会来为您写菜单 4 It looks good smells good and tastes good 这道菜色 香 味俱全 5 Why not try the 要不要试试 呢 6 Which brand of milk beer cigarettes wine would you prefer 你喜欢什么牌子的牛奶 啤酒 7 It may take about 15 minutes 可能需要 15 分钟 8 It s crisp tasty tender clear strong spicy aromatic 它很酥脆 可口 鲜嫩 清淡 浓烈 辣 香味扑鼻 9 Here is for your order please enjoy it 这是您点的菜 请慢慢享用 10 Here is your bill 这是您的帐单 EnglishEnglish ofof WesternWestern RestaurantRestaurant 西餐 西餐 5 1 Welcome to our restaurant 欢迎光临本餐厅 2 Do you have a meal voucher breakfast voucher 您有早餐券吗 3 Would you like coffee or tea 您想要咖啡还是茶 4 This way please Would you like sitting by the window 这边请 您想坐在窗边吗 5 May I take this plate away 我可以收掉这个盘子吗 6 What kind of egg style would you like 请问您的鸡蛋需要什么样的形式 7 We have pan fried egg scramble egg boiled egg poached egg 我们有煎蛋 炒蛋 煮蛋 荷包蛋 8 Would you like one side or two sides 您是要单面还是双面 煎蛋 9 How would you like the steak rare medium or well done 您喜欢几成熟的牛排 是生的 5 分熟 还是全熟 10 What kind of sauce would you like 您需要配什么汁 11 Would you like one glass of red wine with your steak 您的牛排需要配杯红酒吗 12 Would you like a vegetable salad or a fruit salad 你要蔬菜沙拉还是水果沙拉 13 Here is for your order please enjoy it 这是您点 菜 请慢慢享用 14 We ve got a choice of 我们今天可供选择的有 15 How about some refreshments 来点点心怎么样 16 I would recommend some 我推荐一些 17 It may take about 15 minutes 可能需要 15 分钟 18 The food is best eaten while hot Please enjoy your meal 这道菜最好趁热吃 请慢用 19 Would you like to put that on your hotel bill 您准备把费用记到您的饭店总帐上吗 20 Here is your bill 这是您的帐单 21 I m going to kitchen to tell the chef to hurry right away 我马上去厨房催厨师们快一点 其他其他 1 I d like to book a double room for Tuesday next week 下周二我想订一个双人房间 6 2 What s the price difference 两种房间的价格有什么不同 3 A double room with a front view is 140 dollars per night one with a rear view is15dollars Per night 一间双人房朝阳面的每晚 140 美元 背阴面的每晚 115 美元 4 I think I ll take the one with a front view then 我想我还是要阳面的吧 5 How long will you be staying 您打算住多久 6 We ll be leaving Sunday morning 我们将在星期天上午离开 7 And we look forward to seeing you next Tuesday 我们盼望下周二见到您 8 I d like to book a single room with bath from the after noon of October 4 to the morning of October 10 我想订一个带洗澡间的单人房间 10 月 4 日下午到 10 月 10 日上午用 9 We do have a single room available for those dates 我们确实有一个单间 在这段时间可以用 10 What is the rate please 请问房费多少 11 The current rate is 50 per night 现行房费是 50 美元一天 12 What services come with that 这个价格包括哪些服务项目呢 13 That sounds not bad at all I ll take it 听起来还不错 这个房间我要了 14 By the way I d like a quiet room away from the street if the is possible 顺便说一下 如有可能我想要一个不临街的安静房间 15 Welcome to our hotel 欢迎光临 16 So you have got altogether four pieces of baggage 您一共带了 4 件行李 是不是 17 Let me have a check again 让我再看一下 18 The Reception Desk is straight ahead 接待处就在前面 19 After you please 你先请 20 Excuse me where can I buy some cigarettes 劳驾 我到哪儿可买到香烟 21 There is a shop on the ground floor 一楼有个商店 22 It sells both Chinese and foreign cigarettes 在那儿可买到中国香烟和外国香烟 7 23 Can I also get some souvenirs there 也可以买到纪念品吗 24 There is a counter selling all kinds of souvenirs 有个柜台出售各种各样的纪念品 25 Excuse me where is the restaurant 劳驾 请问饭厅在哪儿 26 We have Chinese restaurant and a western style restaurant Which one do you perfer 我们有中餐厅和西餐厅 你愿意去哪个 27 I d like to try some Chinese food today 今天我想尝尝中国菜 28 I want a double room with a bath 我要一间有浴室的双人房 29 How much a day do you charge 每天收费多少 30 It is hundred yuan a day including heating fee but excluding service charge 一百元一天 包括供暖费但不包括服务费 31 It s quite reasonable 收费十分合理 32 How long do you intend to stay in this hotel 您准备住多久 33 Have you got through with the check in procedure 你是否已经办妥住宿登记手续 34 Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning 我能为我的朋友预订一间单人房吗 他将于明天早上到达上海 35 Would you mind filling in this form and pay a hundred yuan in advance for him 请填好并预付一百元钱 36 This is a receipt for paying in advance Please keep it 这是预付款收据 请收好 37 Have you any vacant spare room in the hotel 旅馆里有空余房间吗 38 Sorry we have no vacant spare room for you But I can recommend you to the Orient Hotel where you may get a spare room 对不起 我们已经客满了 但是我可以介绍您去东方饭店 那里有空余的房间 39 Good afternoon my room number is 321 Any mail for me 下午好 我的房号是 321 有我的信吗 40 Yes You have two letters and one telegram also a message was left by a lady before one hour 有的 您有两封信和一封电报 一小时前有一位小姐来电话留言给您 41 I ll mail a letter to U S A by airmail 我要寄一封航空信到美国 42 How much do I have to pay for you 8 我要付多少钱 43 A letter generally mails to America Europe Africa by airmail First 20 grams is 20 yuan 通常一封寄到美国 欧洲 非洲的航空信 20 克收费 20 元 44 Yes we do have a reservation for you 对了 我们这儿是有您预订的房间 45 Would you please fill out this form while I prepare your key card for you 请您把这份表填好 我同时就给您开出入证 好吗 46 What should I fill in under ROOM NUMBER 房间号码 这一栏我该怎么填呢 47 I ll put in the room number for you later on 过会儿我来给您填上房间号码 48 You forgot to put in the date of your departure 您忘了填写离店日期了 49 And here is your key Mr Bradley Your room number is 1420 给您房间的钥匙 布拉德利先生 您的房间号码是 1420 50 It is on the 14th floor and the daily rate is 90 房间在 14 层 每天的房费是 90 美元 51 Please make sure that you have it with you all the time 请务必随时带着它 52 My business negotiation has progressed much more slowly than I had expected 我的业务谈判进行得比我原先预料的慢了许多 53 I wonder if it is possible for me to extend my stay at this hotel for two days 我想知道是否可以让我在这儿多呆两天 54 I ll take a look at the hotel s booking situation 我来查看一下本店房间的预订情况 55 I m glad that we ll be able to accept your extension re quest 很高兴我们有办法接受您延长住宿的要求 56 But I m afraid that it will be necessary for us to ask you to change rooms for the last two nights 不过 恐怕最后两天我们得请您搬到别的房间去 57 We have already let your room to another gentleman 我们已经把您住的房间租给了另外一位先生 58 That s no problem at all 没问题 59 Is this everything sir 这是全部东西吗 先生 60 Here s the light switch 这是电灯开关 61 Here s the closet and there s the bathroom 这儿是壁柜 这儿是洗澡间 62 Will there be anything else sir 还有什么事吗 先生 63 Well if you need anything else please call room service 9 噢 如果你有什么事 请叫房间服务 64 Let me help you with your luggage 我来帮您拿行李 65 It s very kind of you to do so 你这样做使我很感激 66 What s your room number please 请问您的房间号码 67 And by the way could I have a look at your room card 顺便问一句 我可以看一下您的房卡吗 68 How do you like this room 您觉得这个房间怎么样 69 It s also quite spacious 房间也很宽敞 70 Do you mind if I put your luggage by the wardrobe 我把您的行李搁在衣柜旁边好吗 71 By the way could you tell me about your hotel service 顺便问问 你能不能给我讲一下宾馆服务的情况 72 Is there any place in the hotel where we can amuse our selves 旅馆里有娱乐场所吗 73 If you want to take a walk you can go to the garden 如果您想散步 可以去花园 74 There is a recreation centre on the ground floor 在一楼有个娱乐中心 75 You can play billiards table tennis bridge and go bowl ing 您可以去打打台球 乒乓球 桥牌和保龄球 76 Is there a place where we can listen to some music 有听音乐的地方吗 77 There is a music teahouse where you can enjoy both classical music such as Beethoven Mozart Liszt and mode rnmusic while having some Chinese tea or other soft drinks 有个音乐茶座 您可以一边欣赏古典音乐 如贝多芬 莫扎特 李斯特的乐曲和现代音乐 一边品尝中国茶和软饮料 78 Would you please tell me the daily service hours of the dining room 请告诉我餐厅每天的服务时间 好吗 79 From 7 00 a m till 10 00 p m nearly serving all day long 从早上七时一直到晚上十时 几乎全天供应 80 When will the bar and cafe open 酒吧和咖啡馆什么时间开放 81 From 3 00 p m till midnight 从下午三点到晚上十二点 82 Does the guest house offer any other service 宾馆里还有哪些服务项目 83 We have a barber shop a laundry a store post and telegram services a newspaper stand a billiard table tennis video games and so on 10 我们有理发室 洗衣房 小卖部 邮电服务 报刊供应柜 弹子房 乒乓球和电子游戏 84 It s jolly good 这太好了 85 And where can I have my laundry done 脏衣服送到哪里去洗 86 Madam What can I do for you 夫人 我能为您做些什么 87 I m looking for a man whose name is John 我在寻找一位男士 他的名字叫约翰 88 Could you tell me his room number please 请问他的房间号码是多少 89 I suppose it is 735 我想他的房间号码是 735 号 90 By the way please show me where the lift is 顺便请指点我电梯在什么地方 91 I need some information about touring Hangzhou 我想了解关于游览杭州的情况 92 There are two trains going to Hangzhou every morning No 49 and No 79 每天早晨有两列火车到杭州 49 次列车和 79 次列车 93 What time does this train leave 这列火车什么时间发车 94 Could you get me two tickets for tomorrow here 你能否在这儿卖给我两张明天的车票 95 I m looking for a friend Mr Brown Could you tell me if he is in the hotel 我在找一位朋友 布朗先生 你能告诉我他是住在这个饭店吗 96 Just a minute please I ll see if he is registered 请稍等片刻 我看看他是否登记了 97 They are in suite 705 Let me phone him 他们住在 705 号套房 我来给他打电话 98 Mr Brown said he s waiting for you in his room 布朗先生说他在房间里等您 99 Housekeeping May I come in 我是客房的 可以进来吗 100 When would you like me to do your room sir 您要我什么时间来给你打扫房间呢 先生 101 You can do it now if you like 如果您愿意 现在就可以打扫 102 I would like you to go and get me a flask of hot water 我想请你给我拿一瓶开水来 103 I m sorry that your flask is empty 很抱歉您的水壶空了 104 May I do the turn down service for you now 现在可以为您收拾房间了吗 105 Oh thank you But you see we are having some friends over 11 噢 谢谢 但你知道我们邀请了一些朋友过来聚聚 106 Could you come back in three hours 你能不能过 3 小时再来整理 107 Certainly madam I ll let the overnight staff know 当然可以 女士 我会转告夜班服务员 108 Would you tidy up a bit in the bathroom 请整理一下浴室好吗 109 I ve just taken a bath and it is quite a mess now 我刚洗了澡 那儿乱糟糟的 110 Besides please bring us a bottle of just boiled water 此外 请给我们带瓶刚烧开的水来 111 It s growing dark Would you like me to draw the curtains for you 天黑下来了 要不要我拉上窗帘 112 Is there anything I can do for you 您还有什么事要我做吗 113 I m always at your service 乐意效劳 114 Excuse me Have you any laundry 对不起 请问有没有要洗的衣服 115 The laundry man is here to collect it 洗衣房服务员来这儿收要洗的衣服了 116 If you have any please just leave it in the laundry bag behind the bathroom door 如果您有衣服要洗 请放在浴室门后的洗衣袋里 117 Please tell us or notify in the list whether you need your clothes ironed washed dry cleaned or mended and also what time you want to get them back 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫 水洗 干洗或缝补 还要写明何时需 要取衣服 118 What if there is any laundry damage 如果你们洗衣时损坏了衣服怎么办 119 In such a case the hotel should certainly pay for it 如果是这样 饭店当然应该赔偿 120 Could you send someone up for my laundry please 请问 你们能派人来收要洗的衣服吗 121 A valet will be up in a few minutes 洗熨工马上就到 122 Will the color run in the wash 洗衣时会掉色吗 123 We ll dry clean the dress 我们将干洗这条裙子 124 We ll stitch it before washing 我们会在洗之前把衬里缝好 125 When can I have my laundry back 12 我何时能取回洗的衣服呢 126 But would you like express service or same day 不过 您是要快洗服务还是当日取 127 I d like this sweater to be washed by hand in cold water 这件毛衣要用冷水手洗 128 Can you change the room for me It s too noisy 能给我换个房间吗 这儿太吵了 129 My wife was woken up several times by the noise the baggage elevator made 我妻子被运送行李的电梯发出的嘈杂声弄醒了几次 130 She said it was too much for her 她说这使她难以忍受 131 I m awfully sorry sir 非常对不起 先生 132 I do apologize 我向您道歉 133 No problem sir 没问题 先生 134 We ll manage it but we don t have any spare room today 我们会尽力办到 但是今天我们没有空余房间 135 Could you wait till tomorrow 等到明天好吗 136 I hope we ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep 我希望明天晚上我们能呆在一套安静的房间里睡个好觉 137 And if there is anything more you need please let us know 如果还需要别的什么东西 请告诉我们 138 The light in this room is too dim 这房间里的灯光太暗了 139 Please get me a brighter one 请给我换个亮的 140 Certainly sir I ll be back right away 好的 先生 我马上就回来 141 The room is too cold for me I feel rather cold when I sleep 这房间太冷了 我睡觉时感到很冷 142 There seems to be something wrong with the toilet 我房间里的抽水马桶好像出了点毛病 143 We ll send someone to repair it immediately 我们会马上派人来修的 144 What s the trouble 哪儿坏啦 145 The toilet doesn t flush 抽水马桶不放水了 146 Let me see Oh it s clogged 让我看看 噢 堵住了 13 147 The water tap drips all night long 水龙头一整夜滴水 148 Some part needs to be replaced I will be back soon 有个零件要换了 我片刻就来 149 Ah I m afraid there s something wrong with the TV 噢 电视机好像有些毛病 150 The picture is wobbly 图像不稳定 151 I m sorry May I have a look at it 很遗憾 我可以看看吗 152 I ll send for an electrician from the maintenance department 我去请维修部的电工来 153 We can have it repaired 我们能找人修理 154 Please wait just a few minutes 请稍等几分钟 155 The TV set is not working well 电视机有毛病了 156 I d like to have my hair cut 我想理个发 157 How do you want it 您想理什么式样的 158 Just a trim and cut the sides fairly short but not so much at the back 修剪一下就行了 两边剪短些 但后面不要剪得太多 159 Nothing off the top 顶上不要剪吗 160 Well a little off the top 嗯 稍微剪一点 161 Would you like a shave or shampoo 您要不要修面或洗头 162 I want a haircut and a shave please 我想理发和修面 163 Very well and how would you like your haircut sir 好的 您喜欢什么发式 164 Do you want me to trim your moustache 要我为您修剪一下小胡子吗 165 Well could you cut a little more off the temple 好 能不能把两边鬓角再剪短些 166 Is that satisfactory 您看这样满意吗 167 Anything else I can do for you 还要我为您做些什么吗 168 I want a facial 我想做面部美容 14 169 Most facials start with a thorough cleansing 面部美容大都是先彻底清洁面部皮肤 170 I ll take the half hour facial with make up 我要做半小时美容外加化妆 171 I m going to Tianjln early tomorrow morning 我明天一大早要去天津 172 So I would like to request an early morning