教-案---就业-–-人力资源和社会保障部大型就

1 商务英语服务员英语教案商务英语服务员英语教案 2 English Teaching Plan 审批签字审批签字 Title 授课题授课题 目目 Unit 4The Foodservice Industry Reception for Guest 餐饮业接待客人 授课时授课时 数数 2 Teaching method 授课方法授课方法 行为引导 脑图 法 案例法 任 务法 情景角色 扮演 教教 具具投影 录像带 实物 收 银机 菜单 酒店简介 盘 电话 授课班授课班 级目标级目标 群体群体 Class14 Grade 2004 majoring in tourism and service 2004 14 班 涉外服务英语专业 Time 时时间间 October 10tth2004 Teachin g aims 教学目教学目 的的 1 Learn the subject skill reception for guests in restaurant 学会专业技能餐厅 接待 2 Train the student s ability of listening speaking reading and writing English 培 养综合技能 听 说 读 写 3 Get the students to master some useful expressions 掌握专业词组 模块 句型 4 Help the students know more about western culture and how to recepte for guest 教学重教学重 点 点 难难 点点 1 The usage of subject words and expressions 2 The improvement of the student s reading speaking listening and writing ability objective action Cognition objective Emotion objectiveAction objectiveContact objective Analysis Of the ma In action Remember and un Derstand the points ofknowledge Pareicipate ac tively Study the skill And operate correctly Cooperate happily 行为目行为目 标标 Analysis Of partial action Demonstratethe p oints of knowledge Discuss intenselyDesignthe proprograms Andperform correctly Help each other and Solve the problems 3 abilityaction Actions Ability of pecialty Learn and grasp the language knowledge of reception about foodservice industry Abilitiy of methods Students can recept the guests greeting introduce inqure order chashier according the different situations 能力目能力目 标标 Ability of society Grasp the subject words expressions sentences and be able to use them in actual situation 学习材料 商务英语 教材 华融酒店简介 菜谱 教辅的 旅游英语 餐旅模块英语 英文 服务录像 哈尔滨风光片 组织形式 学生分成四组 一名组长 教室被模拟成餐厅 大门 1 号生 吧台 2 号生 餐桌 3 号生 收银台 4 号生 顾客 5 6 7 8 号生扮演 任务书 task 一 仔细阅读案例 回答案例后问题 2 分钟 二 每组根据实际不同情景选择不同英文服务程序 3 分钟 三 每组 5 6 名同学扮演餐厅接待情景 要求 根据教师制定情景涉及服务流程 专业术语正确 清晰 流畅 表演入情入境 在教师启发 师生互动情境下 用英语解决接待服务任务 Teaching Procedures教教学学内内容容 教教学学步步骤骤教学方法教学方法 组织教学组织教学 Organization Organization 1 Exchange the greeting between teacher and students 2 Check up the number of students 复习提问复习提问 Revision Revision 1 Show some pictures of restaurant and ask the students to say out the subject words expressions sentences aboutgreeting or telephone 例 客 人 guest 招呼用语 Good morning 服务员 waiter Can I help you welcome to 2 Let students play the dialogues acting waiter and guest in pairs Other students recommend 备注 2 分钟 10 分钟 多媒体展示餐厅服 务场面 复习 迎宾顾客 接电话接待客人 学生分层次 分角 色 配音表演 评 论组长总结课前延 伸情况 7 课前导语课前导语 Guide Guide In the foodservice industry reception the guests is an important skill Today we ll learn Some subject words and expressions so that you can serve the guests well and fluently 学习领域 英语语言的运用 主要行为 理解 思考 表达 口头 书面 服务技能 学习环境 模拟餐厅情景接待客人 学习思考 创造性地因人因情 用英文打招呼 介绍 推荐 点菜 介绍酒水 介绍哈尔滨名胜特产 行为能力分析 专业能力听说表达 独立思考 归纳推理 方法能力逻辑思维 记忆 联想创造 社会能力参与 服务礼仪 艺术 听说表达 目标群体 涉外服务英语专业 教法 大脑风暴 听说引导 行为引导 脑图法 案例法 任务法 情景角色 扮演 课件 一 多媒体展示 教授新课教授新课 Presentation Presentation 1 1 Teacher Shows the scenes about reception ask students think of restaurant the guests in the restaurant 任务书任务书 案例案例 传真通知 哈尔滨华融店 今有来自美国的通信公司经理 Smith 先生及夫人下榻贵酒店观光哈尔滨两天 请务必安排好餐厅服务及接待工作 保证他们在贵酒店渡过愉快时光 中国旅行社北京总部 年 月 问题问题 questions a How many kinds of services are this notice involved in 通知包含几项接待任务 B If you are waiter in restaurant how will you serve them 假如 你是服务员如何为客人服务 c How many steps of the reception what 接待包括几个工作步骤 是什么 2 学生讨论讨论 Students find some key words of reception and write some on the blackboard in groups 学生大脑风暴法找出接待服务流程关键词 Let the students think and draw the Mind map of reception for guest 2 2 画行为引导图画行为引导图 Good morning 欢迎 Would you like Excuse me can I help you 招呼 问询 How do you like Have you been waited on What about May I help you How about 3 分钟 导言明确 教学目的 多媒体课中展示教 学目标 10 分钟 多媒体展 示画面情景视 听 入手 展示英文服务录像 案例分析 教室布置任务 任 务驱动发 模拟餐厅环境引入 启发学生行为引导 法 找出接待客人 关键词 10 知识转为技能行为 引导法 启发学生 发散思维画出若干 脑图 创造性思维 小组展示课前在酒 店搜集的菜谱 中 8 What do you think of Let mo show you some samples of Would you please look at these samples 介绍 You may have a good look first Shall I show you each of them 点菜 Select Sun island is famouse scene 服 务 Pickout How much is it 收银 Get Please change the dollar into RMB See you later Please drop in again 告别 接待服务流程工作流程图 3 3 Watch the VCD and let students listen carefully try to find the meaning of dialogues 学对话 理解掌握关键接待技能 4 4 Read after the tape and students find the new words andexpressions The teacher explains them 分层强化专业词汇 Words 1 order vt 定购 点菜 eg I ordered the dishes for guests 2 broccoli n 花椰菜 eg The broccoli is very popule with the Americans 3 crab n 螃蟹 eg I ll be glad to select crab 4 Recommendation 推荐 介绍 eg I would like Recommendation for you 5 delicious a 美味可口的 6 reservation n 保留 预定 7 fry frai vt 油煎 油炒 油炸 8 steak steik n 牛排 9 go well with sd 适合 10 Buffet dinner 自助晚餐 5 5 Show the students the TV watch of dialogues At the same time ask three questions Just practice The three questions are 1 What does you approaching the guest 2 How will you show the dishes 3 How to introduce the goods 6 6 Teacher explains the language points 讲解知识点 1 it s delicious and worth a try 它鲜美可口 值得一试 to be worth 后跟动名词 名词 Eg the film is worth seeing Lip service is worth nothing 2 Restaurant service 餐厅服务 3 Bourbon on the rocks 把 Bourbon 酒到在小方块冰上 4 It never goes to the head 不管喝多少 它也不上头 餐西餐菜名字 酒 水名字 学生分组讨论接待 职业模块 工作任 务 分角色牢记专 业词汇准备表演体 现团队精神 任务驱动法 10 教师讲解音标跟读 记忆单词法及前缀 后缀构词法 多媒体操练学生听 读 记 背 四组比赛 5 学生看 VCD 学生讨 论 discuss Translate it Into English and Chinese 5 师生互动 讨论启 发式讲授知识点 师 答疑解惑 1 5 Wine 通常分为以下 4 类 Still wine 没有气体的酒 Sparkling wine 由气体的酒 例如 chamagne 香槟酒 Fortilled wine 掺加烈酒的酒 例如 sherry 雪梨酒 port 葡萄酒 Distilled wine 经过蒸馏的酒 例如 brandy 白兰地 5 Just a moment 相当于 Wait a moment a minute a second 这里 moment minute second 都不表示具体的时间 意思是 请稍等候 6 I m afraid 口语中常用此句型来表示委婉的拒绝 批评等 意思是 恐怕 如 I m afraid it s too expensive for me 7 How about 是一句省略句 多用于提出建议或询问对方的意见 表 示 你认为 怎么样 如 How about this style How about going for a walk 技能操练展示学生行为能力技能操练展示学生行为能力 students performance and Practice 1 Read the dialogue in pairs Ask the students to describe the subject words and Pressions according to the picture 因情景为客人接 待 2 Ask students to use their imaginations to make sentences or talk about t students discuss how to serve the guests choose students play acting actor and guests 餐厅角色扮演英语完成服务接待 tourism 学生 guide waiter waitress bartender 扮演 Mr and Mrs 复习巩固复习巩固 Consolidation Consolidation 1 1 objects that them want to show Showing VCD Read aloud follow VCD Learned by heart the dialogues Reading the dialogues Imaginations to acting Group Telephone recepation Group order dishes Group introduce wine group introduce Harbin 4 2 2 能力拓展任务表演 give another suggestion if a dish item is unavailable 1 a this dish has been sold out b This dish must be ordered a day in advance 学生大脑风暴法列 举词汇 15 听 说 演 讨论 培养岗位专业技巧 学生扮演迎宾员 接待员 点菜员 收银员 客人 知识转为技能行为知识转为技能行为 引导法 启发学生引导法 启发学生 发散思维画出若干发散思维画出若干 脑图脑图 创造性思维创造性思维 13 分组讨论 分组表演 听 说 演 讨论 横向扩展思维活学 活用 Tourism reservationn rrreservatio n Taking orders wineorders 1 help the guest if he is having difficulty 2 a he knows little about Chinese food b He knows little about this hotel if a reserved table has been give away give an explanation to 3 the guest a The table is usually only kept for 15 minutes beyond the appointed time b Offer another table immediately 教师评议总结教师评议总结 SummarizeSummarize Today we have learned some subject words expressions dialogues You way use them in the future job 作业作业 Homework Home