星级酒店服务指南(中英文版)【最新精选】

1 银盛国际酒店银盛国际酒店 服务指南服务指南 银盛国际 风景独好 2 目目 录录 总经理致辞 大堂服务 GRAND LOBBY SERVICES 1 大堂经理 Assistant Manager 2 问讯 留言 Information Message 3 预订 接待 Reservation Reception 4 收银 结账 Cashier 5 信用卡 Credit Card 6 退房时间 Check out Time 7 客房门卡 Room Card 8 行李服务 Luggage Service 9 大堂保险箱 Lobby Safe box 10 商务中心 Business Center 11 商场 Shopping Center 12 残疾人士设施 Handicapped Facilities 13 着装 Dressing 14 停车 Parking 3 客房服务 GUEST ROOM SERVICES 1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn down Service 4 洗衣服务 Laundry Service 5 小酒吧 Mini Bar 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes shine Service 9 叫醒服务 Wake up Call 10 饮用水 Drinking Water 11 电话 Telephone 12 电吹风 Hair Dryer 13 冰块 Ice Cube 14 电熨斗 烫衣板 Iron Iron Board 15 房间保密 电话免打扰 Keep the Room Number Secret Avoid Being Disturbed 16 失物招领 Lost And Found 17 电视节目 TV Channel 18 网上漫游 Internet Service 19 空气调节 Air Conditioner 20 电源总开关 Energy Saver 21 电源说明 Power Supply 22 无烟楼层 Non smoking floor 23 紧急情况 Emergency 4 餐饮服务 FOOD BEVERAGE SERVICES 1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 会议室 Conference Room 7 送餐服务 Room Service 会馆服务 HEALTH ENTERTAIMENT SERVICE 1 游泳馆 Swimming Pool 2 健身房 Gymnasium Center 3 棋牌室 Chess and Mahjong Room 5 安全指南 SAFETY DIRECTORY 1 遵守措施 comply with the measures 2 宾客注意事项 Guest s Notices 3 安保 Safeguard 4 火警 Fire Prevention 5 火警须知 Fire alarm notice 电话指南 TELEPHONE DIRECTORY 1 拨打客房电话 Room to Room Calls 2 拨打外线电话 Outside Calls 3 国内直拨电话 DDD Calls 4 国内 国际直拨须知 IDD DDD Service Guide 客房物品有偿价格表 GEST ROOM ITEMS PAID A PRICE LIST 6 银盛国际酒店热忱欢迎阁下光临 尊敬的宾客 欢迎您下榻菏泽银盛国际饭店 您的到来 我们酒店全体员工都感到非常荣幸 此 服务指南 为您详细介绍了酒店 的各项服务及设施 若您有什么需要 请直接与酒店各部门联系 我们将竭诚为您效劳 在银盛国际酒店 您是我们的第一关注 我们将为您提供尽善尽美的服务 让您在银 盛国际酒店处处都看到温馨的微笑 如果您对我们的服务及设施有什么意见或建议 请及 时联系我们 或者填写 宾客意见表 我们会立即改进 因为您的满意就是我们的最终目 标 最后 希望您把在这里获得的愉快经历告诉更多的朋友 期待您的再次光临 谢谢 银盛国际酒店 总经理 Warmly Welcome to YINSUN International Hotel Dear Guest Welcome to Yinsun International Hotel All of us are very grateful for your patronage and hope you enjoy your stay at our hotel This Service Directory will inform you various service and facilities of our hotel If you need more help please contact with our relevant departments all of us already stand by and surely you will get the excellent service at any time You are our concern in Yinsun International Hotel during your stay We shall try our best to offer the perfect service for you If there are any more comments or suggestions please contact us promptly or fill in questionnaire form on the desk of your room 7 We wish during your stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again INTERNATIONAL HOTEL General Manager 大堂服务 GRAND LOBBY SERVICES 1 大堂经理 Assistant Manager TEL 87777 位于饭店大堂内 24 小时为您提供服务 The Assistant Manager in the lobby will be at your service at any time 2 问讯 留言 Information Message TEL 80000 如您离开饭店而需与来人或来电联系时 请把您的去处及留言告之总服务台 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out 3 预订 接待 Reservation Reception TEL 80000 饭店接待处 24 小时为您提供预订客房 住宿登记等服务 The Front Desk will provide you with the service of reservation and registration any time 4 收银 结账 Cashier TEL 86666 位于大堂总服务台 24 小时为您提供住宿期间的房费 餐费及其他费用的结算服务 It s located at the Front Desk in the lobby We will provide the 24 hour check out service of your fees during your stay 5 信用卡 Credit Card TEL 86666 欢迎您在饭店用以下信用卡 银联系列卡 长城卡 牡丹卡 建行龙卡 金穗卡 Welcome to use the following cards Great Wall the Peony Long card the Gold Ear 6 退房时间 Check out Time TEL 86666 饭店退房时间为下午 12 00 请留意 超过 12 00 后加收半天房租 18 00 后退房 按全天收费计算 若需延迟离店时间 请与总服务台联系 Check out time is 12 00 at noon You will have to pay an extra half of daily fee if you check out after 12 00a m and the whole fee if you do after 18 00 p m Please contact the Reception Desk if your check out has to be delayed 8 8 客房门卡 Room Card TEL 80000 饭店使用安全电子门锁 退房时请将门卡交与总台收银处 请留意 当超过规定时间 门卡将不能开锁 您要续住 请到总服务台办理有关手续 We offer you the IC lock Please return the card to the Cashier Desk when you check out The IC card will not work when you delay the check out time and you must contact the Reception Desk to continue your time 9 行李服务 Luggage Service TEL 80000 我们为您提供店内免费运送或寄存行李服务 We offer free of charge service of delivery in our hotel and left luggage service 10 大堂保险箱 Lobby Safe box TEL 80000 大堂接待处为阁下提供免费使用的保险箱 较大的贵重物品可存放在大堂保险箱内 饭店对留在客房内物品的任何损坏或遗失不负任何责任 Each room is fitted with a safe box your valuable belongings are recommended to be kept in the safe By the way the lobby provides free safes for bigger valuable belongings The hotel management is not liable to any loss or damage valuables left in the gust rooms 11 商务中心 Business Center TEL 88888 位于饭店大堂 为您提供全面的秘书服务 中英文打字 传真复印 收发电子邮件 邮寄等服务 服务时间 08 00 22 00 Located in the lobby we provide you with the comprehensive secretarial service such as typewriting in Chinese or in English Fax and copying service E mail service purchasing ticket mailing etc Service Hours 08 00am 10 00pm 12 商场 Shopping Center TEL 80117 位于饭店大堂东侧 为您提供地方特色产品 旅游产品 艺术品 日常用品 饮料 食品等 服务时间 服务时间 08 00 22 00 9 Located in the lobby it offers local specialties tourism products root carving artwork articles for daily use soft drinks and food etc Service Hours 08 00am 10 00pm 13 残疾人士设施 Handicapped Facilities TEL 80000 饭店备有轮椅车 如需使用请与行李房联系 We also offer wheelchair and walking stick Please contact the Luggage Room if you need 14 着装 Dressing 我们建议您在饭店所有餐厅和公共场所穿着合适的衣装 We advise you to wear the proper formal dress in all restaurants and public places 15 停车 Parking 饭店拥有停车场 请按指定车位停放车辆 有碍车道畅通 消防 安全及专用泊车的 车辆 如有损坏饭店不予负责 如需专门监管的车辆 请告知在场保安员 我们将会记录 妥加看护 饭店敬告各位车主 请勿将贵重财物放在车内 住店宾客可将贵重物品交饭店 寄存处寄存 We have the parking area Please park your car as shown We are not responsible for any damage if you hinder the path fighting fire and security etc Please inform our guard if your car need special care We will make some notes and be care for the car Please don t leave your valuables in the car If you have ones please place them in the safe deposit box of the Front Desk in the lobby 10 客房服务 GUEST ROOM SERVICES 1 客房中心 Housekeeping Center TEL 80115 客房中心 24 小时为您服务 如有需要请与客房中心联系 We will serve you the whole day Please contact housekeeping center for assistance 2 房间清洁服务 Room Cleaning TEL 80115 您若需要服务员尽快为您清理房间 请将 请即打扫 牌挂于门外或与客房中心联系 Hang Make up Room signboard at the door knob or call housekeeping and then we ll clean your room at soon as possible 3 房间夜床服务 Turn down Service TEL 80115 饭店为您提供每日开夜床服务 We have do turn down service for you every day please contact housekeeping center 4 洗衣服务 Laundry Service TEL 80115 饭店为您提供水洗和熨烫衣物服务 每天上午10 00 前将要洗熨衣物放入洗衣袋 交 于服务员 可当晚取回衣物 饭店还提供特快洗熨服务 4 小时内送回 详情请参阅房内的 洗衣单 We offer dry cleaning washing and pressing service The Room Attendant comes to collect the washing bag before 10 00am every day and send it back in the same day Express service is available also to you within 4 hours Please refer to the Laundry List in your room for details 5 小酒吧 Mini Bar TEL 801158 客房内备有小酒吧 为您准备了多种酒水及小吃 我们会每日补充消耗 同时您的消 11 费额将被计入到您的账单 如有其他需要 请随时与客房中心联系 There is a mini bar with many kinds of drink and snacks in your room We will replenish them and the sum of charge will be recorded If you want anything else please contact housekeeping center 7 送餐服务 Room Service TEL 80888 服务时间 09 30 09 00 Service Hours 09 30am 09 00am 8 擦鞋服务 Shoes shine Service TEL 80115 每间客房都配有擦鞋布 如有需要擦鞋服务 请将鞋放入房间衣柜鞋鞋篮或与客房中 心联系 Each room provide shoe shine cloth Please put your shoes into the basket in the cabinet or contact Housekeeping if you need 9 叫醒服务 Wake up Call TEL 9 请拨 9 与总机接线员联系 确定为您叫醒时间 Please dial 9 to contact with the Operator and confirm your wake up time 10 饮用水 Drinking Water TEL 80115 客房卫生间的直饮水是可以直接饮用的 我们建议使用电水壶煮沸后再饮用 如有需 要请与客房中心联系 The water from the tap in the bathroom can be drunk directly You may use the electronic kettle to boil the water Please contact housekeeping for assistance 11 电话 Telephone TEL 9 每个房间都配备长途直拨国际 国内电话系统 如要拨打长途电话 拨 9 请总机接 线员协助 Every room is equipped with the direct international and domestic dialing system If you want to make a long distance call dial 9 for help 12 12 电吹风 Hair Dryer TEL 80115 客房内备用电吹风可供您使用 There is a hair dryer in the room for you 13 冰块 Ice Cube TEL 80115 客房中心可以为您提供冰块 如有需要请与客房中心联系 We prepare the ice cube for you in the housekeeping Please contact us if you need 14 电熨斗 烫衣板 Iron Iron Board TEL 80115 客房中心备有电熨斗和烫衣板 如有需要可打电话联系 使用时 请注意安全 There are iron and iron board in housekeeping center Please contact us for assistance Please take care of yourself 15 房间保密 电话免打扰 TEL 9 Keep the Room Number Secret Avoid Being Disturbed by Telephone 如果您不想被打扰 请按房间取电处 请勿打扰 键 并可拨 9 与总机接线员联系 If you d like to keep the room number secret and avoid being disturbed by telephone please press the key of DND on the wall and contact the Operator by 9 16 失物招领 Lost And Found TEL 80115 如有物品遗失 请与客房中心联系 遗留物品饭店将保留三个月 易变质物品保留三 天 在上述期限内无人认领的物品 饭店将会自行处理 Please contact housekeeping If you have things lost we will keep the lost things for 3 months Perishable goods will be kept 3 days We are entitled to deal with them beyond the deadline 17 电视节目 TV Channel TEL 80115 饭店所有客房均有遥控彩色电视 提供多种语言的国内外卫星 有线电视频道 13 Each room provides remote control color TV with satellite cable channels If you want to know the program arrangement check playbill please 18 网上漫游 Internet Service TEL 80115 饭店客房为您提供无线及宽带免费上网服务 The guest rooms had fixed with broadband access and wireless internet also You can get on the internet in your room for free 19 空气调节 Air Conditioner TEL 80115 饭店装有中央冷暖空调系统 每个房间都有独立调节室温的控制器 如需协助 请与 客房中心联系 The hotel has the central air conditioning system There is individual air conditioning control in every guest room For assistance please call housekeeping 20 电源总开关 Energy Saver TEL 80115 客房内配有电源总开关 进入客房 只需将门卡插入墙上的控制开关 客房内的电源 就会接通 离开房间时 请别忘记把门卡取出 There is an Energy Saver in each room You may get the electricity inserting the room card into the switch on the wall Don t forget to take the card when you are out 21 电源说明 Power Supply TEL 80115 客房内电压系统为 220 伏特和 110 伏特 如需使用多种插座及变压器 请与客房中心 联系 为安全起见 请不要在房内私自使用电器设备和烹调设备 请不要使用大功率电器 The voltage of power supply in your room is 220V and 110V Contact us if you need an adapter or transformer electric or cooking equipments without permission is forbidden in order to guarantee your safety Please don t use other appliance of high power 14 22 环境保护 Environmental Protection TEL 80115 为保护环境 避免过量使用洗涤剂 请将需要更换的毛巾置于浴室内的毛巾筐内 床 上用品在您住店期间每两天更换一次 For the sake of environmental protection and avoid consuming too much detergent please place the used towels in the towel basket We will change the bed sheet bed cover pillow case every two day during your stay in our hotel 23 紧急情况 Emergency TEL 80115 如遇紧急情况请联系客房中心或总服务台 If any emergency happens please contact housekeeping center or front desk 餐饮服务餐饮服务 FOOD BEVERAGE SERVICES 1 宴会预订 Banquet Reservation TEL 80888 饭店二层 三层 五层设有不同风格的大小宴会厅 多功能厅及包间 如您需要安排 宴 会 酒会等有关的社交宴请 请与餐饮预订中心联系 服务时间 09 00 21 30 We have different kinds of small and big banquet halls multi function hall and balconies located on 1st and 3rd and 5th floor Please contact F B Reservation Center if you need get together and relevant public activities Service Hours 09 00am 09 30pm 2 大堂吧 Lobby Bar TEL 80108 饭店一楼独特的休闲酒吧 为您提供会友 小憩之理想去处 服务时间 10 00 14 00 17 00 20 00 15 Our Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break Service Hours 10 00 14 00 17 00 20 00 3 西餐厅 Western Restaurant TEL 8128 位于饭店一层 提供中 西式自助早餐 午餐和晚餐 并提供 16 小时客房送餐服务 服务时间 早餐 07 30 09 00 午餐 11 30 13 30 晚餐 17 30 21 30 Located on 1st floor We offer Chinese and western style buffet breakfast lunch and dinner with 16hours room service Service Hours B 07 30am 09 00am L 11 30am 01 30pm S 05 30pm 09 30pm 4 行政酒廊 Executive Lounge TEL 8820 位于饭店二层 为您提供各种饮品 小点 是您休闲 聊天 休息的最佳场所 服务时间 11 00 00 00 Located on the 8th floor provides you with various of drink and snacks Service Hours 11 00am 00 00pm 5 中餐厅 Chinese Restaurant TEL 80888 位于饭店二 三层 五层 经营高档 官府菜 燕 鲍 翅 海鲜等粤菜 特色鲁 菜及本地风味佳肴 服务时间 午餐 11 30 13 30 晚餐 17 30 21 30 Located on the 2nd and 3rd floor of the hotel it provides you with many kinds of special dishes as Canton flavor such as Abalone Bird s net and the shark fin and also provides you with special Sichuan cuisine and Zhangjiakou dishes Service Hours L 11 30am 01 30pm S 05 30pm 09 30pm 6 会议室 Conference Room TEL 81680 位于饭店三层 拥有可接待 10 200 人的各种规格会议室 如需使用请与销售 部联系 Located on the 8th floor has 8 Various specification conference rooms which can hold 16 10 to 200 persons If you need please contact the marketing sales department 7 送餐服务 Room Service TEL 80888 饭店提供房内中餐 西餐用餐服务 服务时间 09 30 晚 09 30 Our hotel provides in room Western and Chinese food Service Hours 09 30pm 09 30am 会馆服务会馆服务 HEALTH ENTERTAIMENT SERVICE 1 游泳馆 Swimming Pool TEL 80020 位于饭店负二层 为全循环活水泳池 水质清澈透明 游泳是健身和减少脂肪的最佳 运动方式 服务时间 14 30 22 30 Located on the 2nd floor provides you with cycle running water pool Swimming is fitness add reduce adipose the best mode of motion Service Hours 14 30am 22 30pm 2 健身房 Gymnasium Center TEL 80020 位于饭店负二层 有氧健身器材 是您训练心肺功能的好地方 服务时间 14 30 22 30 Located on the 2nd floor we have aerobic fitness equipment It is a good place for training cardiopulmonary fuction Service Hours 14 30am 22 30pm Service Hours 24 hours 17 3 棋牌室 Chess and Mahjong Room TEL 80020 位于饭店负二楼 配有先进的全自动麻将机供您使用 服务时间 14 30 22 30 Located on the 2nd floor the environment is elegant and it has advanced and automatic Mahjong machines Service Hours 14 30am 22 30pm 安全指南 SAFETY DIRECTORY 1 为了使您在本饭店能愉快而安全地居住 请您与我们合作并遵守下列措施 To ensure you have a pleasant stay with us we need your cooperation Please do as the following 请将现金和贵重物品存放在大堂保险箱内 Please place your cash and valuables in the safe deposit box in the lobby 如您不希望接听电话 请通知饭店接线员 Advise hotel operator if you want to miss your incoming calls 所有饭店员工会身穿制服 胸前佩戴员工牌 否则请勿让他 她进入您的房间 Please note that only uniformed hotel employees with name tags are permitted to serve you in guest room by you 外币兑换应在大堂接待处 请勿与不相识的人员兑换外币 Foreign currency only can be exchanged at the Reception Desk Do not exchange your foreign currency with strangers by you 请勿轻信兜售免费旅游或其他服务的电话 若经常受到这种干扰 请通知大堂经理 Do not accept calls from strangers offering free tours and other services Please tell the Assistant Manager if you are being bothered by them 如果您发现任何疑点或可疑人物 请立即通知大堂经理 If you see any suspicious persons or any queries please contact the Assistance Manager immediately 18 随身携带门卡时 请妥善保管 请勿将门卡交给他人 当离店时 请务必将门卡归还 总台收银处 Make sure yourself with your room card Do not hands your room card to any other person who is not registered in your room Please return your room card to the Cashier Desk when you check out 离开房间或晚上休息前 请关好门窗 请注意本地气候 保重身体 外出游览 请注 意食品卫生和安全 To ensure your safety please shut the windows and door of your room before departing or sleeping at night To ensure your health please notice the local climate take care of yourself and pay attention to the food sanitation and security 2 宾客注意事项 Guest s Notices 饭店设有消防水喉 灭火器材等消防设施 请勿随意动用 Each floor equipped with modern fire fighting equipment Please do not move casually except emergency 入住时请出示身份证 护照或其他有效证件 Upon registration you are requested to show your own identification card passport or other valid credentials 请不要让未登记入住的客人在您的房间过夜或转租给其他人 You are not allowed to keep unregistered guests in your room overnight or sublet the room bed to another person 易燃 易爆 有毒和放射性物品请勿带入饭店内 未经许可 禁止在饭店客房内使用 大功率电器烧煮食物或作其他用途 Inflammable explosive poisonous and radioactive articles are not allowed to take into the hotel Cooking or unauthorized electricity connection is not allowed in your rooms 携带枪支 弹药等必须登记 并按公安部门的规定由公安部门代为保管 All firearms and weapons must be registered and kept by the Public Security Bureau 严禁赌博 嫖娼 卖淫 偷窃 吸毒 走私贩私等违法犯罪活动 Illegal activities or criminal offences are strictly forbidden such as gambling prostitution drug taking and smuggling etc 19 如违反 中华人民共和国治安管理处罚法 将会受到相应的处罚 The Public Security Bureau has the authority to take necessary action in accordance with the Security Maintenance Penalty Regulations of the PRC or other relevant laws in cases of violation 请勿将宠物带入饭店 Pets are not allowed in the hotel 请勿让您的小孩独自在饭店公共区域或房间内玩耍 以免发生意外 To avoid any accident please take good care of your children and do not leave them unattended in public areas or room of the hotel 根据公安机关的规定 所有访客请在晚上 11 时以前离开饭店客房 According to Public Security Authority visitors are to leave the guest rooms before 11 00pm 3 安保 Safeguard 饭店安保人员及覆盖公共区域的闭路监控为您提供全天候的安全保障 为了您自身安 全 请谨记在客房内锁上双重门锁并在确认访客身份后方可开门 如需任何的安保服务请 与大堂经理联系 The safeguard and CCTV equipment will ensure your safety the whole day For your safety please remember to lock the door with double locks and open the door after confirming the guest s ID If you need any safeguard service please contact the assistant manager 4 火警 Fire Prevention 如遇火警 请千万不要使用电梯 饭店每个楼层都设有安全出口和紧急疏散通道 详细请参阅您房门后的紧急疏散通道图 务必使用离您最近的疏散通道 In case of fire do not use the elevators Emergency exits and staircases are located on each floor The fire escape plan stick on the back of your door indicates your nearest emergency exit Please read carefully 为了防止火灾的发生 客房内禁止使用明火 烧煮食物和使用大功率电器 请勿 存放易燃易爆物品 请勿在床上吸烟 Please note that in order to avoid creating fire hazards cooking open flames and high power appliance are not permitted in guest rooms No hazardous or inflammable chemicals may be 20 stored in guest rooms and please do not smoke in bed 饭店每间客房均设有烟感报警器 当烟雾超过一定浓度时 会自动示警 有关人 员将迅速赶到现场处理 There is a smoke sensor in each room It will automatically alarm when smoke get stated solubility The staffs of the Security Department will deal with it soon 饭店配备了最先进的火灾报警系统 我们训练有素的员工能够应付任何的紧急情 况 饭店和各个区域包括客房均安装有烟感报警器和消防喷淋装置 所有火警探测点均实 行 24 小时监视 如发生紧急情况 饭店会通过公共广播系统向您通报 There is the most advanced fire alarm system in the hotel Our professional firefighter can cope with any emergency There is alarm sensitive to smoke and fire fighting set All fire alarm probes are monitored all the time Once there is emergency the hotel will notice the guests by public broadcasting system 5 火警须知 Fire alarm notice 如果您无法离开房间 If you can t leave the room 留在房间里 如果不能撤离 您的房间是最安全的地方 Please stay in the room It s the safest place 关闭空调 为防止烟雾进入您的房间 请将空调开关置于 OFF 位置