各种情况的询盘回复大汇总

询盘的回复原则如下 1 回复及时 给买家发送询盘的 24 小时内是黄金时间 2 内容专业 清晰 简洁 完整 3 格式规范 别忽略问候语 结束语等细节 01 回回应买应买家砍价家砍价 Dear x Thank you for your interests in my item I am sorry but we can t offer you that low price you asked for We feel that the price listed is reasonable and has been carefully calculated and le es me limited profit already However we d like to offer you some discounts on bulk purchases If your order is more than X pieces we will give you a discount of xx off Please let me know for any further questions Thanks Sincerely name 02 客客户户催促下催促下单单 但 但产产品的品的库库存不多存不多 Dear X Thank you for your inquiry Yes we h e this item in stock How many do you want Right now we only h e X lots of the X color left Since they are very popular the product has a high risk of selling out soon Please place your order as soon as possible Thank you Best regards name 03 客客户户所要所要产产品断品断货货 Dear X We are sorry to inform you that this item is out of stock at the moment We will contact the factory to see when they will be ailable again Also we would like to recommend to you some other items which are of the same style We hope you like them as well You can click on the following link to check them out http www Please let me know for any further questions Thanks Best Regards Your name 04 由于周末由于周末导导致回复不致回复不够够及及时时 先表示歉意先表示歉意 因为错过了最佳 24 小时回复时间所以可通过主动打折的方式赢取客户 Dear X I am sorry for the delayed response due to the weekend Yes we h e this item in stock And to show our apology for our delayed response we will offer you 10 off Please place your order before Friday to enjoy this discount Thank you Please let me know if you h e any further questions Thanks Best Regards Your name 05 提醒提醒买买家尽快付款家尽快付款 1 Dear X We appreciated your purchase from us However we noticed you that h en t made the payment yet This is a friendly reminder to you to complete the payment transaction as soon as possible Instant payments are very important the earlier you pay the sooner you will get the item If you h e any problems making the payment or if you don t want to go through with the order please let us know We can help you to resolve the payment problems or cancel the order Thanks again Looking forward to hearing from you soon Best Regards Your name 2 Dear X We appreciate your order from us You h e chosen one of the bestselling products in our store It s very popular for its good quality and competitive price Right now we only h e X lots of the X colors left We would like to inform you that this product has a high risk of selling out soon We noticed that you hadn t finished the payment process for the order We d like to offer you a 10 discount on your order if you purchase now to ensure that the product doesn t sell out We will ship your order within 24 hours once your payment is confirmed If you need any help or h e any questions please let us know Best Regards your name PS We are one of the biggest suppliers on Dhgate With more than 3 years experience in world trade we are able to provide the best prices the highest quality and the superior service We inspect our products before shipping them out and provide a 1 year warranty for all products We promise to give you a full refund if the products are not as described If you h e any questions please contact us we are happy to help you 06 关于支付 关于支付 选择选择 escrow 提醒折扣快 提醒折扣快结结束了束了 Hello X Thank you for the message Please note that there are only 3 days left to get 10 off by making payments with Escrow credit card Visa MasterCard moneybookers or Western Union Please make the payment as soon as possible I will also send you an additional gift to show our appreciation Please let me know for any further questions Thanks Best regards Your name 07 合并支付及修改价格的操作合并支付及修改价格的操作 Dear X If you would like to place one order for many items please first click add to cart then buy now and check your address and order details carefully before clicking submit After that please inform me and I will cut down the price to US XX You can refresh the page to continue your payment Thank you If you h e any further questions please feel free to contact me Best Regards Your name 08 说说明海关税的一些情况明海关税的一些情况 Dear X Thank you for your inquiry and I am happy to contact you I understand that you are worried about any possible extra cost for this item Based on past experience import taxes falls into two situations First in most countries it did not involve any extra expense on the buyer side for similar small or low cost items Second in some individual cases buyers might need to pay some import taxes or customs charges even when their purchase is small As to specific rates please consult your local customs office I appreciate for your understanding Sincerely Your name 09 订单订单超重超重导导致无法使用小包免致无法使用小包免邮邮的回复的回复 Dear X Unfortunately free shipping for this item is un ailable I am sorry for the confusion Free Shipping is only for packages weighing less than 2kg which can be shipped via China Post Air Mail However the item you would like to purchase weighs more than 2kg You can either choose another express carrier such as UPS or DHL which will include shipping fees but which are also much faster You can place the orders separately making sure each order weighs less than 2kg to take advantage of free shipping If you h e any further questions please feel free to contact me Best Regards Your name 10 已已发货发货并告知并告知买买家家 Dear X Thank you for shopping with us We h e shipped out your order order ID xxx on Feb 10th by EMS The tracking number is xxx It will take 5 10 workdays to reach your destination but please check the tracking information for updated information Thank you for your patience If you h e any further questions please feel free to contact me Best Regards Your name 11 因因为为物流物流风险风险 卖卖家无法向家无法向买买家国家家国家发货时给发货时给出的回复出的回复 Dear X Thank you for your inquiry I am sorry to inform you that our store is not able to provide shipping service to your country However if you plan to ship your orders to other countries please let me know hopefully we can accommodate future orders I appreciate for your understanding Sincerely Your name 12 物流遇到物流遇到问题问题 Dear X Thank you for your inquiry I am happy to contact you We would like to confirm that we sent the package on 16 Jan 2012 However we were informed package did not arrive due to shipping problems with the delivery company We h e re sent your order by EMS the new tracking number is XXX It usually takes 7 days to arrive to your destination We are very sorry for the inconvenience Thank you for your patience If you h e any further questions please feel free to c