商务英语视听说原文与答案

Scripts Unit 1 Part II Listening and Speaking Task 1 FAQs in job interview Comments on the three questions Point for Q 1 Tell me something about yourself Sample answers Q1 I am graduating in June 2015 from Guangdong University of Finance and my major is financial secretary I am an outgoing energetic person I enjoy teamwork very much As part of my degree program I needed to communicate with different peopel I possess excellent interpersonal skills and a very positive attitude My career aspiration is to become a successful secretary During my internship at one company I worked as a secretary My duties included offering friendly and efficientschedule to my boss answering phone calls taking and passing on messages to my boss Q2 I received honors in several Financial management and computer contests I am good at communicating organizing and coordinating I like to get along well with people from different backgrounds If something blocks my path I will look for a solution I never give up easily Sometimes I receive comments that I need to improve in the area of filing I am now trying to improve by learning from others Q3 Interest and career development are two of my criteria in choosing a job Interest is the best motivation I love to be a secretary so I will definitely devote myself to it Moreover high job satisfaction can be attained when the job is what I am interested in Career development is very important for me when choosing a job From what I know Shangri La provides equal career advancement for all staff The job rotation plan and individually tailored training program are really exciting and helpful for young people like me Task 2 Inappropriate questions in job interview Script M Come in please W Good morning sir I m Karen Yang M Good morning Miss Yang I m Kevin Carter the Administration Manager Take a seat please W Oh is that your wife Mr Carter She is so beautiful M Thank you Ah Miss Yang I ve gone through your resume I d like to ask you some questions now if you don t mind W Of course not please go ahead M Well can you tell me why you would like to work as a medical representative with us W I really like this kind of work and having been a doctor for three years I want to apply for this position for a change M Don t you think it s a pity for you to leave your present job W To some extent it is I have learned a lot in the hospital But I would like to try a different kind of life By the way could you tell me how much the new job pays M Sure There is a five month probationary 试用的 period and you can only get RMB2 000 for each month After that we ll determine your salary according to your performance W Oh I see Then what about the paid holidays insurance and things like that M Every employee in our company enjoys life insurance 人寿保险 and unemployment insurance In addition they enjoy two week paid holidays W That sounds fine How much time will it take for me to be promoted here M I m not sure It depends on your ability and performance Maybe we ll send you to one of our branches if you like W No problem I hate staying at one place all the time But in which cities do you have your branches And where is your company based 把总部设在 M Our company is based in New York with branches in many cities such as Philadelphia Beijing and London Key Is that your wife Mr Carter She is so beautiful Avoid asking interviewer personal questions or making personal comments Could you tell me how much the new job pays The interviewer might infer from these questions that you are only interested in your own needs and not those of their company Wait until the employer raises these subjects to discuss them What about the paid holidays insurance and things like that How much time will it take for me to be promoted here But in which cities do you have your branches And where is your company based It is also unwise to ask about things you should have already known You are only telling the interviewer that you haven t done your homework Part III Language Focus Key o Name Cai Ning o Personality serious minded 认真的 calm humorous easy going o Strengths the ability to work with all types of people o Weakness perfectionist impatient o Work experience six years financial industry experience with several companies two years experience in an investment bank o Qualification graduated from Peking University in 2001 majoring in accounting fluent English bookkeeping 记账 and accounting proficiency in English o Reasons for leaving last job want to find a job that is challenging o Questions about the job Would I be able to work abroad in one of your overseas branches Part IV Viewing and Speaking Video 1 Applying for the position of financial consultant Script Chen Good morning Ms Mandel Ms Mandel Good morning sit down please Chen Thank you Ms Mandel You are Chen Bo aren t you I m Cathy Mandel Director of the HR Department Chen Yes I m Chen Bo Nice to meet you Ms Mandel Ms Mandel Nice to meet you too I ve gone through your resume and would like to know more about you Chen Thank you for your interest in me Ms Mandel To start with would you like to tell me a bit about yourself Chen Sure I m a senior student at GDUF I expect to graduate this summer My major is international finance Ms Mandel So why did you choose our company Chen As far as I know your company is one of several leading international consultant corporations which came to China after China entered WTO I think working here would give me the best chance to use what I ve learned at university Ms Mandel As a major in international finance what do you think you can do in consultancy Chen Well I know how to tackle problems For example I know I must first analyze the problem and work out the major cause Then I will be able to search for ways to solve it from available data Ms Mandel Sometimes data is not enough Have you got any relevant experience in this field Chen Last year during the probationary period I was involved in the restoration of a factory in Nanjing I really learned a lot from the experience especially how to access 评估 people s strengths and abilities Ms Mandel Can you cope with hard work under pressure and in a tough environment Chen No problem I don t care about pressure or the environment as long as I enjoy the work Ms Mandel Good Now do you have any questions to ask Chen Yes I ve got one Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world Ms Mandel Um probably I think you are likely to be sent to work in an overseas branch to get experience later on once you ve proved your worth Chen Oh great If I m accepted I will do my best for the company Ms Mandel I wish you luck We ll notify you of our final decision by Friday Chen Thank you Ms Mandel Good bye Ms Mandel Goodbye Key Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO Working in this company would give him the best chance to use what he has learned at university Relevant work experience He was involved in a factory restoration in Nanjing Questions Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world Result of the interview Chen Bo will be notified of the final decision by Friday Video 2 Applying for the position of Sales Manager Script Wang May I come in Mr White Yes please do Wang Good morning sir My name is Merry Wang I ve come for an interview as requested Mr White Nice to meet you Miss Wang I am Harry White Director of the HR Department I was expecting you Please take a seat Wang Thank you Mr White Well Miss Wang you are applying for the position of Sales Manager right How did you know about our company Wang I got to know your company from your TV commercials They are elaborately designed and produced and leave me deep impression And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou Mr White Really That s good Then you must know something about our company Wang Yes a little Your company is very famous Your cosmetics and skincare products are very popular with women all over the world Mr White Huh that s right Miss Wang can you tell me which university you attended Wang Sun Yat sen Mr White And what degree have you got Wang I have a bachelor s degree in business administration Mr White How is your English You know some staff members in our company are Americans so conversational English is very important Wang I passed TEM 8 at college and I am good at oral English I think I can communicate with Americans quite well Mr White Good I know you are now with United Butter What is your chief responsibility there Wang I ve worked there for five years since I graduated from college Two years ago I was appointed Brand Manager responsible for the Panda line of biscuits Mr White Why do you want to change your job Wang I want to change my work environment seek new challenges and broaden my experience That s why I want to move into sales Mr White What do you think is the most important qualification for a salesperson Wang I think it s self confidence and quality products Mr White I agree with you What salary would you expect to get here Wang Well I would leave it to you to decide after you consider my abilities My current annual income in United Butter is 150 thousand But er could you tell me a little more about what the job entails Mr White You would be in charge of all the sales activities for all hair products in northeast China This would involve market analysis client service and development sales promotion and regular customer satisfaction surveys You d report directly to the Regional Sales Director Do you have any other questions Wang Yes only one When can I get your decision Mr White I need to discuss with other board members We ll notify you of our decision as soon as possible But to be honest you seem to be a good candidate with the right kind of experience and personality You re high on my list Wang That s good Thank you Mr White I look forward to hearing from you Goodbye Mr White Goodbye Key o 1 F T F F T o 2 1 Sales Manager 2 Five 3 Brand Manager 4 biscuits 5 Business Administration 6 oral English Scripts Unit 2 Script Sherry Daniel it s you I haven t seen you for years How are you doing Daniel Very well thank you And you Shelly Sherry Not too bad I heard you ve got a new job So what do you do now Daniel I am an engineer in a large international car corporation now Sherry Oh that s nice Which department are you in Daniel I m in the Research and Development Department Sherry That sounds great Daniel Yes it s really a very exciting and rewarding job At the moment we are designing a new type of car Sherry Oh really You ve always been clever Daniel I knew you d do something very challenging and creative Do you need to work overtime Daniel Not really I just work regular hours most of the time But on Friday nights I sometimes stay in the office after work to deal with unfinished tasks Sherry Well Daniel you must come and see me sometime and tell me all about it over a cup of tea Daniel I certainly will What about you Sherry How is your job Sherry I am still the accountant of that cosmetics company Task 2 Describing jobs Script v Jack Hi I m Jack I m the manager of the Research achieving sales targets recruiting and training sales staff supervising and motivating team performance expanding the customer base and ensuring high levels of customer satisfaction v Stanley Hi I m Stanley As the manager of the Production Department I m responsible for selecting developing and managing a highly competent and motivated staff of employees ensuring that production is cost effective and the products are produced on time and of good quality Moreover I have to work out the human and material resources needed I m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing Part IV Viewing and Speaking Video 1 Introducing titles and responsibilities Script President Good afternoon everyone This is Robin Copperfield the new vice president of our company He will be in charge of the accounting work Let s give him a warm welcome Robin Thank you President Mr Copperfield is an expert in the field of accounting So it is a pleasure for us to have him here Now Mr Copperfield I d like to introduce the vice presidents and managers to you Robin It s OK thank you President This is May Bates Vice President in charge of the Administration Department and the Neighborhood Service Department Robin Nice to meet you Ms Bates Ms Bates Nice to meet you Mr Copperfield President And this is Dennis Hayes Vice President in charge of the Marketing Department and the Sales Department Dennis Hayes How do you do Mr Copperfield Glad to meet you Robin Glad to meet you Mr Hayes President And this is oh where is Andrew Jefferson Robin Mr Jefferson I ve met him before I heard he is one of the secrets of this company s success Everyone was raving about what a great job he s done in President Uh speak of the devil Mr Jefferson has just arrived Mr Jefferson Hi Mr Copperfield good to see you again Robin Good to see you Mr Jefferson Mr Jefferson Sorry I m late I was talking to a client Robin Oh that s OK How many departments are you in charge of Mr Jefferson Mr Jefferson Four Research Marketing Engineering Project Preparation Accounting 3 1 administration rear service of the company coordinating the staff to exercise 2 neighborhood service working out plans for preserving having lots of independence in doing things feeling tired sometimes Robin having been to a lot of places too much traveling having very little time to spend with his family Colin good salary and benefits noisy work environment seldom having the opportunity to go out Frank new challenges a lot of experience Janet meeting a lot of new having little time with her family and baby Scripts Unit 3 Part II Listening and Speaking Task 1 Making a call Script Office Assistant Good morning Luck Promotions May I help you Mike Hello this is Mike Twist from Smooth Communication Could I speak to Steve Turner please Office Assistant Just a moment please Steve Hi Mike It s nice to hear from you How s the English weather Mike It s pretty good for this time of year What s it like in New York Steve Not good I m afraid Mike That s a pity I m planning to come by next week Steve Really Well you ll come by and see us while you re here I hope Mike That s what I m phoning about I ve got a meeting with a customer in Boston on Thursday next week I was hoping we could arrange to meet up either before or after that Steve Great That would give me a chance to show you that convention center Mike That s what I was thinking Steve You said you have to be in Boston on Thursday That s the 7th Mike That s right I could stop over in New York on the way that would be Wednesday Would that be possible Steve Ah I m afraid I won t be in the office on Wednesday Mike Er well the other possibility would be to arrange it after I leave Boston Steve When do you plan to leave Boston Mike Either Thursday afternoon or Friday morning but I would like to catch a flight back to London on Friday evening Steve Ok Well it would be best for us if you could fly in on Friday morning I will pick you up at the airport and then I could show you the convention center If there s time you could come back to the office and we ll run through any of the details that still haven t been finalized Mike That sounds good Just as long as I can get back to the airport for my evening flight Steve No problem Look why don t you fax me your information once you ve confirmed your flight Then we ll get back to you with an itinerary for the day that s Friday the 8th right Mike That s right Good Well I ll do that and I look forward to seeing you next week Key F F T T F T F F Task 2 Leaving a message Script Operator Hello ABC Co Ltd How can I help you Paul This is Paul Jackson of Grand Company Can I have extension 3421 Operator Certainly hold on a minute and I ll put you through Roy Louise Paulson s office This is Roy speaking Paul This is Paul Jackson calling Is Louise in Roy I m sorry She s out at the moment Paul When will she be back Roy I m afraid she won t be back soon Can I take a message Paul Yes could you ask her to call me at 979 326 8965 I need to talk to her about the order we placed last Friday I m afraid we have to make some changes to the order Tell her it s urgent Roy Could you repeat the number please Paul Yes it s 979 326 8965 and this is Paul Jackson Roy Could you spell it Paul P A U L Paul J A C K S O N Jackson Paul Jackson Roy Thank you Mr Jackson I ll make sure Louise gets this as soon as possible Paul Thanks bye Roy Bye Key Message Note To Louise Paulson From Paul Jackson Phone 979 326 8965 Message Ring back to him about the order they placed last Friday They have to make some changes to the order It s urgent Taken by Roy Part IV Viewing they don t want to be near Heathrow Airport or right in the city center But it is easy to get to the center of London from here It only takes about 15 minutes with our courtesy bus And there s a river of taxis as well Interviewer Are corporate guests interested in using your fitness center or swimming pool Kevin Not really They re more popular with tourists Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they re here Key C B B C A Task 2 Receiving visitors Script Receiving visitors is an important part of the receptionist s 1 daily routine in the office There is a certain procedure for receiving visitors A receptionist should find out 2 whether the visitor has an appointment or not If the visitor is an important client the executive should come down to the reception area to 3 greet the visitor Sometimes the receptionist or another secretary accompanies the visit