酒店英语求职面试问答(最全)

酒店英语求职面试问答酒店英语求职面试问答 面试官 Interviewer R 面试者 Interviewee E 1 R Tell me about yourself Could you introduce yourself in English 可以用英语 介绍一下你自己吗 E Good morning sir madam It is honor to meet you here and I really appreciate you offer me a chance of interview Now let me introduce myself My name is XXX XXX is my hometown I am a honest responsible and friendly person I graduate from XXX University in 2012 My major is hotel management I had a part time job in Kempinski Hotel Beijing as a bellboy I learned much when I got along with customers So I like this kind of field very much and take it as my career I am proud of applying for this job If you give me a opportunity you will see my good performance at work Finally I wish our hotel becomes the best one among this industry Thank you for your time 早上好 先生 女士 很荣幸在这里见到你并且我很感激你给我这个面试 的机会 现在请让我介绍一下我自己 我叫 XXX XXX 是我的故乡 我是一个诚 实 负责和好相处的人 我在 2012 年从 XXX 大学毕业 我的专业是酒店管 理 在北京凯宾斯基饭店做过实习门童 我在与客人相处的过程中学到了很多 所以我喜欢并将它作为我的终身职业 我很荣幸申请这份工作 如果你给我这个机会你将看到我在工作中的良好 表现 最后我希望我们酒店成为酒店业界的典范 谢谢 2 R Tell me your your birthday What is youe date of birth 你是哪天的生日呢 E I was born in August 18th 1987 我出生于 1987 年 8 月 18 日 3 R How tall are you How much is your weight 你的身高 体重多少 E I am 180 centimeters and 70 kilogram 我身高 180cm 体重 70 千克 4 R What is your personality What are you great strength 你的性格如何 你的优 势是什么 E I am honest responsible and warm hearted For example In May 2010 I organized a travel group to Beijing for my students I was responsible arranging rooms and contact with local guide By my effort the trip was quite successful It make me become more confident 我是一个负责和热心的人 举个例子 我曾在 2010 年八月我的同学组团去 北京旅游 我负责安排房间和当地导游沟通 在我的努力下这趟旅游很成功 这令我感到很自信 5 R What are your three great weakness 你的三个缺点是什么 E First I am luck of enough work experiences Second I need a all around regular training Last my skills of services need to improve But I will learn and adopt to the new environment in short time 首先我缺少足够的工作经验 其次我需要全方位的正规培训 最后我的服务技 巧需要完善 但是我很快的适应新环境的 6 R What is your philosophy 人生观 E 严肃状 I hope to do what I like best enjoying it and benefit from it 我希望我能做我喜欢的 享受其中并从中获益 7 R How would you friends describe you 你的朋友是这样描述你的 E 稍等几秒表慎重 They will say I am a always ready to help others and concern about them when they in trouble 他们会说我是一个随时帮助别人并在别人陷入 困境时关心他人的人 R Do you think you are introverted or extroverted 你是外向性格还是内向性格 E It depends When I focus on soms projects I am introverted Because I have to pay attention to it While when I communicate with my friends I always outgoing 这个要 看情况 当我关注与一件事时我是内向的 因为我必须关心与它 然而当我与 朋友交流时 我总是外向的 8 R How do you normally handle criticism 你是如何面对批评的 E If it is my mistake I will accept constructive criticism But if I am right I hope we can discuss it later when we cool off 如果是我的错 我会接受建设性的批评 但是如果我是对的 我希望我们能在 冷静之后再讨论 10 R How do you handle your failure 面对失败你会如何做 E None of us was born prefect But I must find out why I make such a mistake and I will learn lesson from it 我们没有人生来就是完美的 但是我必须从错误中学到 为什么会犯错并吸取教训 11 R What amateur active have you ever taken part in 你平时有哪些业余活动 E My hobbies are reading listing to music singing And my favourite sports are riding bicycle and playing badminton 我喜欢阅读 听音乐 唱歌 我喜欢的运动有骑自行车和打羽毛球 12 R Would you mind introducing your family Please say something about your family 你可以介绍一下你的家庭吗 E There are three people in my in my family My parents both are workers My father is work hard everyday He tell that a good staff should be responsible for his work on My mother is a warm hearted person so that all the people are willing to together with her I love them very much I hope to take care of them by my own effort 我的家有三个人 我的父母都是工人 我的爸爸每天努力工作 他教导我一个 好员工应该对自己的工作高度负责 我的妈妈是一个热心的人所以很多人都愿意和她在一起 我很爱他们 希望能够痛过自己的努力照顾他们 13 R What courses did you study at school university 你在学校学习了哪些课程 E I studied courses in University including the housekeeping management food and beverage management Health and recreation management and so on 学习的课程有客房管理 餐饮管理 康乐管理和其他 14 R How do you like the level of your English skills 你的英语水平怎样 E I have got a CET4 certification I am good at reading and writing I can communicate with foreigners fluently At school I have learned hotel english so I can handle the hotel affairs in English 我取得了四级证书 可以熟练的阅读和写作 我可以和外国客人流利交流 在 学校是我学习过酒店英语可以用英语处理酒店事物 15 R Why do you think english is very important 为什么你认为英语很重要 E English is spoken all around the world If my English is good I can travel around the world Meanwhile it is a tool communication with others 英语是通行全世界的 如果我英语好的话就可以走遍全世界 同时这是一种和 其他人交流的工具 16 R How do you like your senior leader who led you directly before 以前领导你 的主管怎么样 E My leader helped me a lot He give me many good suggestions and correct my mistakes in time 我的领导帮助了我很多 他给了我很多建议并及时纠正我的错误 17 R How do handle your conflict with your colleagues in your work 你如何处理 与同事在工作中的矛盾 E I think we should cool off Then I tell him what I think in a polite way And I hope to listening to his or her idea 我认为我们应当冷静 之后用礼貌的方式告诉我的想法 同时我也希望听到他 的看法 18 R What do find frustrating in a work situation 在工作中让你感到沮丧的情形时 什么样的 E If my customers did not satisfy my service or I made a mistake in work which make me frustrating 我的服务不能让客人满意或者我在工作中的错误让我感到沮丧 19 R Could you list some difficulties during your work And how did you conquer them 在工作中你遇到过哪些困难 你是怎样克服的 E Customers often complain the speed of serving is too slow they hope us to urge In such a situation I always apologize first and speed up as fast as I can 客人总是抱怨服务的速度太慢 他们希望我们快一点 在这种情况下我总是表 示歉意并尽快加快速度 20 R What basic principle do you apply to your work 你选择应聘这份工作的因素 是什么 E Firstly this job should be what I interested in and Secondly it should have a huge space of development 首先这份工作我感兴趣 还有它有很大的发展空间 21 R How do you know the message that we have this vacancy 你是如何知道这个 职位空缺的 E I know the information form your website 我从你们的网站得知的 22 R Why do you want to work on hotel 为什么你想在酒店工作 E Firstly the hotel industry has a huge space of development in our city Secondly the hotel staff are required to have professional skills and awareness of cooperation I want to practice myself in hotel industry Thirdly my major is hotel management I hope to make practical use of the knowledge that I learned in hotel services 第一酒店业在我们的城市有很大的发展空间 第二酒店员工需要专业的技能和 合作意识 我希望能够在酒店业锻炼自己 第三我的专业是酒店管理 我希望 将所学知识运用到酒店服务中去 23 R Why are you interested in our hotel 为什么你对我们酒店感兴趣 E Because we all know that our hotel is a International Chain Five Star Hotel So I believe that the hotel management level is very professional and it has a bright future 因为众所周知我们酒店是一家国际五星级连锁酒店 所以我信任酒店的管理水 平会特别专业 相信酒店会有远大的前景 24 R If you enter our hotel what section would you like to work in 如果你进入我们 酒店 你会选择哪个部门 E I apply for the Concierge because I want to make face to face communications with guests so that I can give them my the best services In addition I hope by my effort I can become a Les chef d or 我申请在礼宾部工作因为我希望能和客人做面对面的交流以为他们提供最好的 服务 另外 我希望通过努力成为一名金钥匙 25 R Working in hotel is really hard so can you accept that 在酒店工作是很累的 你可以接收吗 E Yes I am very health This is a very good opportunity to practice myself I do hope I can get this job I promise I will work hard and make you satisfied 可以 我很健康 这是一个很好锻炼我自己的机会 我发誓我会努力工作让你 满意的 26 R If the guest complains to you what do you do 如果客人向你投诉 你会怎么 做 E I should patiently listen to reason that the guests complain about If it is our problem I would contact the related departments to solve it and try my best to make guests feel at satisfied 我会耐心的听取客人投诉的理由 如果是我们的问题我会联系有关部门进行解 决 尽量的令客人满意 27 R Do you think smiling is very important when you are working 你认为微笑在工 作中重要吗 E Smile is a kind of language which can be understand by everyone especially in service industry smile can make the guests feel at home 微笑是能被所有人理解的语言 特别是在服务行业微笑可以令客人感到宾至如 归 28 R How would you receive a difficult customers 你服务过挑剔的客人吗 E I will try all my best to meet the requirements of the guests But if he or she demands exceeds I have to politely to refuse him her 我会尽我所能满足客人的要求 但是如果他 她的要求过分的话 我会礼貌的 解决他 她 29 R Can you work on shift Can you work overtime 你可以倒班吗 你可以加班 吗 E No problem I obey the arrangement of the hotel 没问题 我服从酒店的安排 30 R If you are employ by the hotel what will you do firstly 如果你被酒店录取了 你首先会怎么做 E I will be the first to read the employee handbook and accept training And at the same time I need to make a good relationship with my colleagues Try all my best to adopt to the new environme