汽车4S店售后服务流程

videoconference Secretary of the provincial Committee of Xia Baolong stressed this year is the five water treatment 357 timetables for three years to resolve outstanding issues obviously worked victory of the year The County s departments at all levels must firmly establish the guanghui is gold and silver green development concept convinced that Castle is not relaxed always maintaining strategic ability and strong determination to improve the environment consistently playing well five water treatment of winning the war ever higher levels of comprehensive well off society was built A lay the sewage uphill battle This year we will river water quality improved at the county level up to five this basic objective grasp of pollution control that focus with the focus on three things a good job clear rivers reaching the County created Organization look back special inspection the County garbage River black and odorous River is Dragnet investigation timely rectification of problems found in place firmly to prevent river pollution rebound In accordance with the one stop strategy improving the inferior five water quality monitoring stations work this year to ensure the Elimination of 1 provincial control five water quality section 3 municipalities controlled deterioration ensure the creation this year of clear rivers standards Second pay special attention to pollution cutting construction of nanotubes Intercepting nanotubes are the basis of pollution of water source engineering engineering matter of success or failure of water management Urban sewage treatment to improve effluent from sewage treatment rate running accuracy compliance requirement speed up the town s support network construction is focusing on nanotubes home last meters question Domestic sewage treatment in rural areas this year is the final year of the three year action determination to fight and the momentum around ending the battle on which fully to ensure the realization of all County 648 formed village coverage Also be sure to attach importance to focus on rural domestic wastewater treatment facility operation and management ensure that wastewater treatment facility up and running role play avoid the Sun problem Third pay special attention to the River Lake pond desilting operation Provinces now have focused on pollution control of water go to dig up mud as the deepening water of this year s plays Next to jump start an investigation line touches work implementation plan according to the priorities and the programme of work in accordance with the one river one policy requires detailed cleaning dredging plan planning ahead of time cleaning out mud way out according to local conditions to do sludge promote scientific resource utilization of silt and mud B the heavy regulation of heavily polluting industries Pollution of water must grab the source wastewater is primarily the source of backward production capacity increase the intensity of treatment of heavily polluting industries According to municipal and municipal government deployment of seven big heavy pollution industry regulation three years action plans requirements to December 2016 end of Qian all included shut stopped eliminated of enterprise all shut stopped eliminated in place June 30 2017 Qian all included place regulation upgrade and agglomeration restructuring of enterprise by unified standard regulation in place late not standard of enterprise are implementation discontinued June 30 2018 Qian all intends Park production of enterprise relocation Park in place late not Park of are discontinued In the process of renovation will focus on four aspects to firmly close the high energy consumption and heavy pollution hopeless enterprise governance and production lines eliminated a number of yearly emission intensity low value added products of backward production capacity Second we must strictly enforce the space total project Trinity environment access system promoting industry access and environmental conditions of access of enterprises to the Park industrial park in principle no longer the class on the new project Thirdly promoting replacement and reconstruction of heavily polluting industries mergers and reorganizations guide enterprises to energy conservation recycling and low carbon and clean production and improve the level of green development Four to establish a long term supervision mechanism increase the intensity of special inspections investigate and punish the rectification is not in place normal business of running anti pollution installations do not Iii linkage to promote flood control water drainage water supply improving water saving Speed up cross Yang support river dike reinforcement and along Pu seawall except insurance reinforcement and Lake Qian sluice and BA Cao sluice and cloud cover reservoir focus flood control drainage engineering construction vigorously implementation strong library solid di spread row engineering increased geological disaster hidden points governance efforts solid advance small basin torrent disaster governance efforts from essentially solution basin sex and regional flood control drainage capacity insufficient of problem Vigorously implement the piers algae and other water sources protection and promoting rural drinking water safety projects setting up water pricing reform and environmental protection mechanism guiding water depth Further soil pollution and repair strengthen agricultural non point source pollution prevention mountain water forests fields lakes various elements mutual long Four manage to tighten control to play three to split battle Xia Baolong Secretary of provincial party Committee stressed that while the three to split operation time is over three years but three to split must continue to catch on and resolve a split cannot be changed All localities and departments to the village and no unauthorised created 从客户到店一直到交车 修后关怀的详细流程 包括车间派车 维修 质检的流程 4S 服务流程的六个环节 维修预约 1 维修预约的分类 维修预约可以分为主动预约和被动预约 主动预约 主动预约是指现在有很多车主不懂得车的知识 他不知道什么时候应该做保养 更不知道车有没有故障 这时候你就可以根据掌握的客户档案 打电话给客户 了解他的车的运行状况 为车主制定一套保养计划 然后在应该保养的时候提 前通知他 即进行预约 同时参考车间的维修量 工作负荷对客户进行合理的 安排 这就是主动预约客户 被动预约 被动预约是指有些客户在开车的时候发现车的故障 或者他自己看车主手册 觉得应该到保养时间了 这时候他为了节省时间 不想排队 就会打电话预约 一个时间 以便维修中心能够在他到来之前准备好必要的工具 配件和工位 使他一来就能够马上为他的车辆服务 这就是被动预约 案例 客户来预约的时候 时间安排非常重要 一个维修接待员如果给第一个客户安排的预约时间是早晨 9 点钟 由于企业规 定是每一个客户接待时间最多 15 分钟 那么第二个客户你应该安排在什么时 间呢 9 15 第三个 9 30 第四个客户安排在 9 45 不对 第四个必须 安排在 10 点钟 为什么呢 必须留有 15 分钟的应急时间 因为如果第一个客 户的接待由于某种原因超过了 5 分钟 相应的第二个客户也要推迟 5 分钟 同 样第三个也被推迟 5 分钟 但是第四个却不受影响 这就能够很好地解决时间 瓶颈 特别是在早晨的时候 有研究表明 人们排队最大的耐心是 8 分钟 超 过 8 分钟客户会产生不满的 所以即使推迟了 5 分钟 这些人也不会有意见 第四个没有受到影响 在安排的这 15 分钟时间里面 最好能够节省 20 的时间 即节省 3 分钟 如 果你每一个接待都节省 3 分钟的话 两个就有 6 分钟的空档 加上 15 分钟的 空档 你可以预留给紧急事件 应付那些没有预约的客户 如果是保养 工作 相对简单 可以安排在那短短的 6 分钟来接待客户 对于那些问题比较大的客 户 可以安排在这 15 分钟的空档来接待他 不要认为这 15 分钟没什么了不起 如果真正建立预约系统的话 最后你会发现这 15 分钟能解决很多问题 2 维修预约的准备 预约之后 在预约时间到来以前 维修接待员或者维修接待员的助手必须开始 准备工作 要把客户档案调出来 包括客户的信息 资料 维修档案都应准备 好 要准备一个欢迎牌 上面写着客户的名字 预约的时间 车牌号码 在第 二天上班前摆在显眼之处 这样客户来的时候就会很高兴 当然也有很多客户 videoconference Secretary of the provincial Committee of Xia Baolong stressed this year is the five water treatment 357 timetables for three years to resolve outstanding issues obviously worked victory of the year The County s departments at all levels must firmly establish the guanghui is gold and silver green development concept convinced that Castle is not relaxed always maintaining strategic ability and strong determination to improve the environment consistently playing well five water treatment of winning the war ever higher levels of comprehensive well off society was built A lay the sewage uphill battle This year we will river water quality improved at the county level up to five this basic objective grasp of pollution control that focus with the focus on three things a good job clear rivers reaching the County created Organization look back special inspection the County garbage River black and odorous River is Dragnet investigation timely rectification of problems found in place firmly to prevent river pollution rebound In accordance with the one stop strategy improving the inferior five water quality monitoring stations work this year to ensure the Elimination of 1 provincial control five water quality section 3 municipalities controlled deterioration ensure the creation this year of clear rivers standards Second pay special attention to pollution cutting construction of nanotubes Intercepting nanotubes are the basis of pollution of water source engineering engineering matter of success or failure of water management Urban sewage treatment to improve effluent from sewage treatment rate running accuracy compliance requirement speed up the town s support network construction is focusing on nanotubes home last meters question Domestic sewage treatment in rural areas this year is the final year of the three year action determination to fight and the momentum around ending the battle on which fully to ensure the realization of all County 648 formed village coverage Also be sure to attach importance to focus on rural domestic wastewater treatment facility operation and management ensure that wastewater treatment facility up and running role play avoid the Sun problem Third pay special attention to the River Lake pond desilting operation Provinces now have focused on pollution control of water go to dig up mud as the deepening water of this year s plays Next to jump start an investigation line touches work implementation plan according to the priorities and the programme of work in accordance with the one river one policy requires detailed cleaning dredging plan planning ahead of time cleaning out mud way out according to local conditions to do sludge promote scientific resource utilization of silt and mud B the heavy regulation of heavily polluting industries Pollution of water must grab the source wastewater is primarily the source of backward production capacity increase the intensity of treatment of heavily polluting industries According to municipal and municipal government deployment of seven big heavy pollution industry regulation three years action plans requirements to December 2016 end of Qian all included shut stopped eliminated of enterprise all shut stopped eliminated in place June 30 2017 Qian all included place regulation upgrade and agglomeration restructuring of enterprise by unified standard regulation in place late not standard of enterprise are implementation discontinued June 30 2018 Qian all intends Park production of enterprise relocation Park in place late not Park of are discontinued In the process of renovation will focus on four aspects to firmly close the high energy consumption and heavy pollution hopeless enterprise governance and production lines eliminated a number of yearly emission intensity low value added products of backward production capacity Second we must strictly enforce the space total project Trinity environment access system promoting industry access and environmental conditions of access of enterprises to the Park industrial park in principle no longer the class on the new project Thirdly promoting replacement and reconstruction of heavily polluting industries mergers and reorganizations guide enterprises to energy conservation recycling and low carbon and clean production and improve the level of green development Four to establish a long term supervision mechanism increase the intensity of special inspections investigate and punish the rectification is not in place normal business of running anti pollution installations do not Iii linkage to promote flood control water drainage water supply improving water saving Speed up cross Yang support river dike reinforcement and along Pu seawall except insurance reinforcement and Lake Qian sluice and BA Cao sluice and cloud cover reservoir focus flood control drainage engineering construction vigorously implementation strong library solid di spread row engineering increased geological disaster hidden points governance efforts solid advance small basin torrent disaster governance efforts from essentially solution basin sex and regional flood control drainage capacity insufficient of problem Vigorously implement the piers algae and other water sources protection and promoting rural drinking water safety projects setting up water pricing reform and environmental protection mechanism guiding water depth Further soil pollution and repair strengthen agricultural non point source pollution prevention mountain water forests fields lakes various elements mutual long Four manage to tighten control to play three to split battle Xia Baolong Secretary of provincial party Committee stressed that while the three to split operation time is over three years but three to split must continue to catch on and resolve a split cannot be changed All localities and departments to the village and no unauthorised created 不喜欢在欢迎牌上写他的名字 这时候你就写一个姓 某先生 某女士 或 者只写车牌号码 此外 你还应该打电话提醒客户不要忘了约定的时间 到了快接近预约时间的 时候 还要打个电话问他是否能赶到 如果他说有事不能来的话 就应与他商 量安排另外一个时间 这些都是在接待以前要做的准备工作 3 维修预约对客户的好处 预约对客户有什么好处呢 能够减少客户等待的时间 如果客户进行了预约 他一来就能够得到接待 不用排队 因此给客户提供了 便利 为下一个环节留出充裕的接待时间 使客户能够获得比较好的维修建议 并且 能够完成车辆的预检 维修接待员有充分的时间和客户建立良好的关系 现在的市场竞争愈发激烈 维修接待员应利用一切时间与客户建立良好关系 4 维修预约对企业的好处 维修预约对维修企业又有什么好处呢 有助于平均分配每天的工作量 平均分配每天的工作量 才不会导致早晨工作过于忙碌 而下午没有客户的情 况的出现 或者避免星期一到星期四非常忙碌 而星期五 星期六没活干的情 况 资源得以充分利用 而不被闲置 如果早晨大家很忙 但是到了下午却没什么事干 很多人都闲置 或者说周末 没活干 这些都是资源的闲置 而维修预约可以很好地解决这些问题 接车制单 1 接车制单的工作内容 客户来了以后 维修人员必须当着客户的面把座椅的防护套 方向盘的防护套 等等套上去 然后把车开到预检台 与客户一起预检 预检的时候 维修接待 员应一边检查一边填写接车单 首先查看前挡玻璃下面的车架号 一共 17 位代码 检查是否正确 有时候 车架号可能会被其他东西遮住 但是你可以从客户档案得到相应的信息 或者 打开发动机盖也能看见车架号 检查完车架号以后 还要继续检查挡风玻璃 车顶 轮胎 看有没有损坏 接着打开车门 坐进去 记录里程数 油量表等等 还要看看内饰件 收音机 安全带是否损坏 然后关上前门 弹起发动机盖 继续检查车身 车顶 打开 后门 查看里面的座位 接着查看后保险杠 后灯 轴承 行李盖 后挡风玻 璃有没有损坏 然后再到车的另外一边 检查另外一部分 这些信息都要一一 登记下来 前面你查看了挡风玻璃 前面的大灯 保险杠等等 最后应把发动机盖打开 videoconference Secretary of the provincial Committee of Xia Baolong stressed this year is the five water treatment 357 timetables for three years to resolve outstanding issues obviously worked victory of the year The County s departments at all levels must firmly establish the guanghui is gold and silver green development concept convinced that Castle is not relaxed always maintaining strategic ability and strong determination to improve the environment consistently playing well five water treatment of winning the war ever higher levels of comprehensive well off society was built A lay the sewage uphill battle This year we will river water quality improved at the county level up to five this basic objective grasp of pollution control that focus with the focus on three things a good job clear rivers reaching the County created Organization look back special inspection the County garbage River black and odorous River is Dragnet investigation timely rectification of problems found in place firmly to prevent river pollution rebound In accordance with the one stop strategy improving the inferior five water quality monitoring stations work this year to ensure the Elimination of 1 provincial control five water quality section 3 municipalities controlled deterioration ensure the creation this year of clear rivers standards Second pay special attention to pollution cutting construction of nanotubes Intercepting nanotubes are the basis of pollution of water source engineering engineering matter of success or failure of water management Urban sewage treatment to improve effluent from sewage treatment rate running accuracy compliance requirement speed up the town s support network construction is focusing on nanotubes home last meters question Domestic sewage treatment in rural areas this year is the final year of the three year action determination to fight and the momentum around ending the battle on which fully to ensure the realization of all County 648 formed village coverage Also be sure to attach importance to focus on rural domestic wastewater treatment facility operation and management ensure that wastewater treatment facility up and running role play avoid the Sun problem Third pay special attention to the River Lake pond desilting operation Provinces now have focused on pollution control of water go to dig up mud as the deepening water of this year s plays Next to jump start an investigation line touches work implementation plan according to the priorities and the programme of work in accordance with the one river one policy requires detailed cleaning dredging plan planning ahead of time cleaning out mud way out according to local conditions to do sludge promote scientific resource utilization of silt and mud B the heavy regulation of heavily polluting industries Pollution of water must grab the source wastewater is primarily the source of backward production capacity increase the intensity of treatment of heavily polluting industries According to municipal and municipal government deployment of seven big heavy pollution industry regulation three years action plans requirements to December 2016 end of Qian all included shut stopped eliminated of enterprise all shut stopped eliminated in place June 30 2017 Qian all included place regulation upgrade and agglomeration restructuring of enterprise by unified standard regulation in place late not standard of enterprise are implementation discontinued June 30 2018 Qian all intends Park production of enterprise relocation Park in place late not Park of are discontinued In the process of renovation will focus on four aspects to firmly close the high energy consumption and heavy pollution hopeless enterprise governance and production lines eliminated a number of yearly emission intensity low value added products of backward production capacity Second we must strictly enforce the space total project Trinity environment access system promoting industry access and environmental conditions of access of enterprises to the Park industrial park in principle no longer the class on the new project Thirdly promoting replacement and reconstruction of heavily polluting industries mergers and reorganizati