1.民航乘务英语会话-基本句型

1 Part One Self introduction Good morning class I am very happy to see all of you at the beginning of this term From now on I will be your oral English teacher That is my great honor Actually I should say I don t think my duty is to offer you large amount of information I am just a guide to help you improve your listening and speaking Of course first of all I will give you a short introduction of myself My name is written like this 余姜玮 Just like a boy s name right You can also call me sammi You can see I am still young lady righ And we are all young people I can communicate with you easily for there are not many generation gaps between us Right Although I am young I am not a green hand for teaching I have several year teaching experience in different courses My bachelor degree is about English education and my master s degree is about Second language acquisition To be your English teacher is my great honor I hope we can get along well with each other and make progress together Ok who is monitor And who is in charge of this course Well during the 10 minute break I will ask you for the name list and the ways of contact By the way I d like to divide the whole class into several groups according to your rooms that means your roommates will be your group mates Because there will be some group works during the activities It needs you to study together and to learn how to cooperate with your group mates Now You have your roommates There is the first task of this term I will give you 15 minutes for you to discuss about what you want in this class And after 15 minutes every group will choose one of your members to present your group ideas Before presenting you d better first introduce yourself briefly When presenting you d better list requirements on the blackboard to let all of us see more clearly What do you think of this book What is your expectation of this course Do you have any suggestions for this course or for me In this way I hope I can let you know you do be the hosts of the class but not me the teacher Once again I should mention that as a teacher I am just the guide to help you You everybody is the center Ok Thank you so much for giving me so many requirements I will arrange them and make my efforts to satisfy you Do you have any New Term Resolutions New Term Resolutions When you want to do sth or at the beginning of a term or a year you should have a plan in your mind That will remind you what you should do during the whole term or during the whole year 1 sleep and get up regularly everyday 2 learn to cook 3 read more good books 4 find a dream job 5 get the scholarship 6 travel sp have a trip once a year 2 民航乘务英语会话民航乘务英语会话 Lecture 1 Introduction I 接待客人的四种基本英语会话句型接待客人的四种基本英语会话句型 May I 我可以 吗 Could you 我可以 吗 Would you 您愿意 吗 Shall I 我可以 吗 1 自己想做某事时 用 May I May I have your name please 请问贵姓 May I have your check out time please 请问您什么时候要结账退房 May I see your passport please 请让我看看您的护照 好吗 May I know your nationality please 请问您的国籍 2 有求于客人时 用 Could you Could you fill out the form please 请填写这张表格好吗 Could you write that down please 请写下来好吗 Could you draft the telegram please 请拟好电报的草稿好吗 Could you hold the line please 请不要挂断电话好吗 3 询问客人的喜好或意愿时 用 Would you Would you like N Would you like to do sth Would you mind doing sth Eg Would you like tea or coffee 你要茶还是咖啡 Would you like to take a taxi 您要不要搭计程车 Would you mind filling out this form 您介意填这张表吗 疑问词 would you like to do sth 疑问词 would you do sth 用于询问客人的希望 Eg When would you like to have dinner 您想何时用餐 Where would you like to have dinner 您想在哪里用餐 Who would you like to contact 您想和谁联络 Why would you like to visit Wuhan 您为什么想游览武汉 Which kind of room would you prefer 您喜欢哪一种房间 How would you like to settle your bill 您想用什么方式付账 How long would you like to stay 您要停留多久 4 提供建议或者服务给客人的时候 用 Shall I Would you like me to do Shall I make the resercation for you 要我替您订房间吗 Shall I open draw the curtains 要我把窗帘打开 拉上吗 Shall I draw you a map 要我画张地图给您吗 II 打招呼打招呼 3 Good morning 早上好 Good afternoon 下午好 12 时以后 Good evening 下午 6 时以后 Eg Good afternoon sir Welcome to Yangtze Hotel Good evening madam May I help you Good morning sir Are you checking out 先生 早安 您要结账吗 在电话的对答中 可以在后面直接加上公司名或部门名称 如 Good morning sir This is Air China Booking Office May I help you III 回答回答 1 肯定的回答 在与客人对话的过程中 有时候必须随声附和表示认同 I see sir 有时候必须确认客人所说的话 Certainly sir 2 要拒绝客人所求时 在没有办法符合客人的要求 而想加以拒绝的时候 不可以直接说 No 而应该用以下的说法 并在其后加上理由 说明 I am sorry I am afaid Excuse me sir 3 要客人等待时 Just a moment please 请稍等 Thank you for waiting sir 先生 让您久等了 Could you wait a little longer please 请稍候一下好吗 4 道歉的时候 I am sorry for sth I do apologize for sth It is wrong of me 是我不对 I didn t mean it at all 我真的是无意的 Pardon Forgive me 是我不对 Eg I am very sorry for the delay 很抱歉耽误您的时间 I am very sorry for the inconvenience 很抱歉给您带来的不便 I am very sorry for the mistake 很抱歉弄错了 I am sorry to hear that 并非因为自己的过失而道歉 遗憾 I would like to apologize for sth 承认是自己的过失 道歉 5 回复道歉 That is all righ It is ok It does not matter Just forget about it Never mind 4 6 表达感谢 Appreciate sth sb Express my thanks gratitude to sb for sth Be grateful thankful obliged to sb for sth Thank sb for sth 7 客人说 Thank you 时 的回复 You are welcome Not at all 8 表示祝贺 Congratulations Congratulate sb on sth Good for you Well done I feel happy for you 9 给客人东西的时候 请拿去 Here it is Here you are Here is your tea 10 客人离开时祝福 Have a nice day 祝您一天愉快 We hope to see you again soon 欢迎再度光临 Thank you for staying with us 谢谢光临 11 听不懂客人的英语的时候 Just a moment please 求助于他人 Parden me Sorry I beg your pardon Could you repeat that please Could you speak more slowly please Excuse me sir Do you mean 12 Yes No 的使用方法 假设盒子是红色的 The box is red 其回答如下 Is the box red The box is red isn t it The box isn t red is it Isn t the box