酒店服务指南

酒店服务 指南 Service Directory 店标 铜仁清水园酒店 总经理致词总经理致词 尊敬的宾客 尊敬的宾客 欢迎阁下光临铜仁清水园酒店 铜仁清水园酒店全体员工感谢阁下能下榻本酒店 衷心希望我 们的服务能给阁下留下一段舒适 难忘 愉快的回忆 为方便阁下了解本酒店的各项设施及服务 特编制此 以供参考 如需进一步咨询 请拨打内线 8888 与酒店 总台当日值班接待员联络 本酒店将以 热情 礼貌 快捷 周到 为各位宾客提供服务 相信酒店全体员工用最大努力及最好服务 令阁下有一段宾至如归 的感受 预祝阁下居住愉快 General Manager Speech Dear Guests Welcome to Q S Garden Hotel We expect that our excellent facilities and super services will surely be to your satisfaction and will make your stay in Guizhou a memorable one To enable you to get familiar with our facilities and services we have designed this Service Directory to provide you a brief and clear information If any further assistance is needed please contact our Duty Assistant Manager at Extension 8888 We always welcome you with our considerate hospitable and caring service General Manager of Q S Garden Hotel 目目 录录 CONTENTSCONTENTS 铜仁旅游简介 BRIEF INTRODUTION OF TONGREN TOUR 酒店服务 HOTEL SERVICE 酒店餐饮和酒吧 DINING AND BARS IN HOTEL 防火措施 FIRE PRECAUTIONS 保安措施 SECURITY PRECAUTIONS 电话指南 TELEPHONE DIRECTORY 房间配备及赔偿 guest room TO DEPLOY and compensate 铜仁旅游简介铜仁旅游简介 铜仁山水幽奇 风景秀丽 其妖美芳华令人沉醉 佛教名山梵 净山 通天一柱 气贯寰宇 九龙洞 曲径幽幽 让人通体舒坦 耳目清新 东山寺 兀立于城内锦江之滨 恰似一名忠诚的卫士日 夜守护着美丽的山城 山上怪石嶙峋 古木参天 亭台楼阁 典雅 壮观 登临眺望 江河玉带 城池飞花 锦江春色 尽收眼底 文 笔峰 架梁山东西相对 竞相争辉 久负盛名的水晶阁周围 锦江 三面环抱 恰如一弯新月 更有古柏苍劲 藤萝扫地 浮苍滴翠 郁郁葱葱 铜仁城区为锦江分而为三 三镇之间众多桥梁点缀 似长虹卧 波 又如新月出岫 锦江支流大小江交汇处 水面宽阔 碧蓝如镜 江心一巨石突兀而起 如中流砥柱 为市内一大自然奇观 相传元 时有渔人在江中拾得三尊铜佛 置于石上 谓之 铜人 铜仁 之名 由此而来 春暖花开时节 两岸绿柳飞絮 日影婆娑 泛舟江上 恍若置身画中 乐而忘返 铜仁虽居西南山区 然铁路纵横 公路网布 航道通畅 交通 可谓便捷 这里山野幽深 土特产品奇特珍贵 具多年天地造化之 灵气 天麻 杜仲 弥猴桃为不可多得的纯天然保健滋补珍品 铜 仁社饭 铜仁豆腐干 油炸粑等铜仁地区的风味小吃 别具西南民 族特色 口感微酸辣 闻之口生津 健脾开胃 养生葆颜 食之欲 罢不能 酒店服务酒店服务 HOTEL SERVICE 前台收银前台收银 设于大堂 提供 24 小时帐项查询和结账服务 营业时间为每 天二十四小时 查询请接内线 8888 与前台联络 FRONT OFFICE CASHIER 24 hours for account and payment information please contact the Front Desk at Extension 8888 for safety deposit arrangement use our safety deposit facilities at the Front Desk 退房时间退房时间 酒店退房时间为中午十二时 如需延至十八时前退房则加半 天房租 若十八时后退房 则作全天收费计算 CHECK OUT TIME Our normal check out time is before 12 00 noon If you wish to delay your departure an additional 50 of the rack daily room rate will be charged for extended check out before 18 00 hours For delayed departures After 18 00 a full day rate shall apply 房卡服务房卡服务 请阁下妥善保管房卡 若不慎遗失房卡 请立即告知总服务台 以便及时更改权限 退房时请您将房卡交回总服务台 ROOM KEY CARD Please take good care of your room key If lost inform the front desk immediately in order to change the pin number promptly to ensure security please return the key card to the front desk when checking out 订订 房房 阁下需预订房间或延长住宿天数 请接内线 8888 与前台接待联 络 ROOM RESERVATION For future reservation please contact Reservation Department through our Hotel Reception Desk at Extension 8888 饮用开水饮用开水 客房内设有热水器 如需协助请接内线 5555 与客房部联络 DRINKING WATER Hot water is available from the Hot Water Pot in the guest room Should you need any assistance kindly contact our Housekeeping Department at Extension 5555 客房电视客房电视 客房电视机能接收当地电视台 及中 英文卫星转播节目 请参 阅电视节目单 Your room TV is capable of receiving local TV programs in house closed circuit programs as well as Chinese and English Satellite transmitted Programs please refer to the programs sched 空气调节空气调节 所有房间均有独立空气调节遥控开关 调节室内温度 如需协助 请接内线 5555 与客房服务中心联络 AIR CONDITIONING All rooms have individually controlled air conditioning For assistance please call Housekeeping Service Center at Extension 5555 客房照明客房照明 房间配有灯光总控制器 将磁卡插入取电器内 灯光便会自动开 亮 当您离开房间时 请取出磁卡 灯光便会自动开关 LightingLighting ControlControl ofof GuestGuest RoomRoom Each room is equipped with master switch control lighting Please insert the card key in to the slot beside the door to turn on the lights When leaving the room please remove the card key to turn lights off automatically 上网服务上网服务 每间客房均设有宽带上网接口 如需协助请接内线 5555 或 8888 联络客房服务中心或总台接待 INTERNET Each of our guest contact Housekeeping service center or Assistant Manager at Extension 5555 or 8888 客房服务客房服务 如需添加睡枕 毛毯或其它客房用品 请接内线 5555 与客房服 务中心联络 HOUSEKEEPINGHOUSEKEEPING Extra pillows blankets and additional supplies make your room more comfortable are available from Service Centre at Extension 5555 叫醒服务叫醒服务 提供任何时间唤醒服务 请接内线 8888 与总台接待联络 Morning CALLS For your Good Morning calls contact the hotel Operator at Extension 8888 失物招领失物招领 如有物品遗失 请与客房中心联系 遗失物品 酒店保留三个月 易变质物品只保留三天 在上述期限内无人认领的物品 酒店有权 自行处理 Lost Found For lost and found items please contact Housekeeping the hotel will only keep lost and found items for a period of three months Perishable items will be retained for three days only The hotel reserves the right to dispose of any item which is not claimed within this period of time 酒店餐厅和酒吧酒店餐厅和酒吧 DINNING AND BARS IN HOTEL 中餐厅中餐厅 中餐厅位于酒店的第三栋 提供正宗铜仁乡野菜品 内线电话 6666 可在 10 00 21 00 提供客房送餐服务 另加 收 20 的服务费 营业时间 午餐 11 00 14 00 时 晚餐 17 00 21 00 时 Extension 6666 Service Time Lunch 11 00 14 00hour Dinner 17 00 21 00hour 茶苑茶苑 茶苑位于酒店的一楼 内设有棋牌室 酒店每层楼也设有休闲沙发 音乐悠扬 供应具有无污染梵净山养生绿茶等 是休闲 商务洽淡 的上佳之所 内线电话 7777 TEA GARDEN Ground Floor A Chinese style and professional Tea Garden offers you a fine of Tea and snacks Extension 7777 防火措施防火措施 FIREFIRE PRECAUTIONSPRECAUTIONS 为阁下安全及防患未然 请您阅读下列各项防火措施 We would appreciate if you would observe the following precautions With regards to fire safety in your Room 请勿在客房内燃烧任何物品 Do not fire anything in your room 请勿在床上吸烟 Smoking in Bed is extremely dangerous and prohibited 请勿在灯罩上烘干衣物 Do not dry clothes over lamp shades 请勿将烟灰倒在垃圾桶内 Never empty an ashtray into a wastepaper basket 请勿让小童玩弄火柴 Children are not allowed to play with matches and fire woks inside the room 小心使用各项电器用品 如不需要使用时请将电源插头拔出 The use of electrical appliances other than a hair dryer or razor is prohibited Please ensure that these are unplugged after use 电压为 220 伏特 错误使用易引起火警 The local current is 220 volts 50 cycle Wrong voltage For your appliance may result in short circuit or possibly a fire 请于睡觉或外出时将电视 空调关掉 The television should never be left on over night Or when you are out of the room 请注意房间门后走火通道图 了解各通