12.1 QP-02-015 不合格控制程序.doc

Release Date:2010/12/24不合格控制程序Rev:B3 Page:/7Doc. No: QP-02-015 不合格控制程序Unqualified control program版本：B3HISTORY:RevisionRelease date Prepared By Description of ChangesA02005/5/20Tom 首次发行A12006/10/26Sandra格式变更A22008/09/08Tom修改部分内容B02009/04/01Tang Xiaojin格式变更内容重新修改B12010/01/08Tang Xiaojin更换原材料不合格处理表B22010/07/29Tang Xiaojin4.4.1A中明确原材料让步接收的判定人B32010/12/24Tang Xiaojin明确4.4.4超保质期产品的处理 1、 目的1, Purpose 对不合格产品进行识别和控制，防止不合格品流入生产和下道工序及交付顾客。To identify and control the unqualified products, as well to prevent nonconforming products into production and the next working procedure and being delivered to customers2、 适用范围Applicability本程序适用于原材料、半成品、成品及交付后的产品发生的不合格的控制的规定，同时适用3C要求。This procedure is applicable to the regulation control of the unqualified of the raw materials,semi-finished products, finished products and after-delivery products, as well applicable to the 3 c requirement.3、 职责Responsibility3.1 质管部负责不合格品识别，并跟踪不合格品的处理结果，采取纠正措施； Quality control department is responsible for nonconforming product identification, and tracking the handling results of unqualified products and taking corrective measures;3.2 质管部、研发部、采购部、销售部负责在各自职责范围内对不合格品做处理决定； The quality control department, R&D department, purchasing department and sales department are responsible for handling the unqualified products within their respective duties;3.3 仓库、车间负责对不合格品的标识、隔离；Warehouse and workshop are responsible for the identification and quarantine of nonconforming product 4、 程序Procedure流程图flow chart详细描述 detailed description责任部门Responsible by4.1来源Source4.2分类Classification4.3标识及隔离Identification and quarantine 4.1.1原材料检验发现的不合格品；nonconforming product found by Raw material inspection; 4.1.2生产过程中出现的不合格品；Nonconforming product occurred during the production process; 4.1.3产品交付后，客户使用过程中的不合格品；Nonconforming product appeared when customers use after product delivery, 4.1.4储存过程中产品超过保质期限引起的不合格品；nonconforming product caused by expiration of storage ; 4.1.5 3C产品型式检验过程中发生的不合格品；nonconforming product found in 3 c product type testQC车间workshop销售sales仓库warehouse技术部、QCTechnical Dept4.2.1严重不合格：直接影响产品质量、主要功能及技术性能等的不合格情况；Serious unqualified: unqualified conditions directly impact on product quality, main functions and technical performance ; 4.2.2一般不合格：个别或者少量检测项目不达标，但是不影响产品质量的不合格情况；General unqualified: individual or few test programs, are not up to standard, but does not affect the unqualified ; 研发部R&D4.3在发现原材料、半成品、成品中的不合格品后，仓库或生产车间应立即将其拉出，做明确标识（加贴不合格标签），然后放入不合格品区进行隔离，并做好相关记录；Once the nonconforming raw materials found among semi-finished products and finished products, the warehouse or workshop should immediately draw it back and make clear identification (labeled with unqualified label), and then put into the non-conforming product area in isolation, and do relevant records; 仓库或 生产车间Warehouse and workshop4.4.1 QC在确定原料不合格品后，报部门主管先进行评审；After QC determine the material nonconforming, report to the department manager to review; A、 对于一般不合格品，可作让步接收处理的，各部门填写完成原料检验不合格处理联络票后，由QA负责人判定，并签字，然后通知仓库收货，记录存档；For general nonconforming product, concessions could be made. all department first filled in the form of raw material inspection unqualified processing contact ticket, then QA manager decide and sign, finally notify the warehouse receiving and recording; B、 对严重不合格品，各部门填写原料检验不合格处理联络票，通知仓库拒收，采购同供应商联系退货，请其按供应商材料不良改善通知书提交原因分析及纠正预防措施；For serious non-conforming products, each department fill in the the form of raw material inspection unqualified processing contact ticket, then inform warehouse of rejecting, of contacting with suppliers to return, and submit the reason and analysis together with corrective and preventive actions according to the notice of supplier material badly improve ; 品质部QC车间workshop仓库warehouse研发部R&D销售sales流程图 flow chart详细描述detailed description责任部门Responsible by4.4评审及处置Review and disposition让步放行Concession and release 报废scrape返工rework退换货Return and change让步接收Concession and receive Concessions received4.5不合格品的分析4.6记录4.4.2在确认生产过程中的半成品、成品不合格后，QC先进行判定能够进行调整；Upon confirmation of the semi-finished products, finished product is unqualified in the process of production, QC determine to whether adjust or not;4.4.2.对于能调整的，将调整物料名称、批号、数量记 录与生产单相应栏，生产人员根据记录直接进行返工，调整后的产品再进行重新检测，合格后按正常程序入库；如仍然不合格，交由技术部门作出处理决定（让步放行、返工、报废），QC将相关记录发至生产车间及仓库进行相应的处理；For that can be adjusted, record the material name, batch number, quantity accordingly with production single bar, and then production personnel directly redo according to the record, and the product after the adjustment can be tested again. If qualified ,put into warehousing according to normal process; If still, the technical department deal with the production(given concessions, rework, scrap) and QC will give the relative record corresponding to the processing production workshop and warehouse; A、 让步放行：技术部在生产单的不合格检测项目处和不合格品报告的相应栏签字批准后方可放行，必要时征得客户认可（如现场调色），QC保存相关记录 ，以待追踪；Concede and release: technical Dept signed under single unqualified detection project in the production sheet and the corresponding column of the nonconforming report and then could be released, If necessary, customer consent (such as spot color) and QC keep relevant records for tracking; B、 返工：由生产部执行，返工的产品重新检测，填写相应的检验记录，复检仍不合格时，填写不合格品报告，化学师签字后，通知仓库标识并放入不合格品区，QC保存相关记录；Rework: performed by the production department, detect rework products, fill in the corresponding inspection records, when the re-inspection is not qualified, fill in the nonconforming report, signed by the chemistry teacher, inform warehouse logo and put into the non-conforming product area and then QC keep relevant records; C、 报废：技术部写明原因，生产部填写报废单，仓库将其放置废品去，由组织统一处理；Scrap: technical Dept give reasons, the production department fill in the scrap form and put it into warehouse, waiting for organization unified handling; 4.4.2.2对于一开始就不能进行调整的产品，QC直接填写不合格品报告交由技术部处理,将相关记录存档。For that can be adjusted, QC directly fill in the nonconforming report and hand it to the technical for processing and recording e. 4.4.交付后开始使用过程中发现的不合格品，按照客户投诉流程进行处理，品质部确认为不合格品后，除执行4.4.2条款规定外，品质部采取相应的纠正和预防措施，执行纠正和预防措施控制程序有关规定，销售部按顾客满意度控制程序进行处理，以满足顾客正当要求。Nonconforming product found in the process of use after delivery, processing according to the process of the customer complaints procedure, quality department identified as nonconforming product, except for implementing the provisions of clause 4.4.2, quality department take corresponding corrective and preventive measures, execute the relevant provisions of the corrective and preventive measures to control procedures, the sales department process according to the customer satisfaction control procedures to satisfy customers as required. 4.4.4储存过程中超过保存期限的不合格品，仓库将其移出放入不合格品区，通知品质部进行重新检测，填写检测记录；研发部根据检测结果，判定是否能返工，不可返工的产品，仓库牵头填写报废单，加贴报废标识后放入报废库位，组织统一报废。对于可以返工的产品，技术部出具返工方案，由技术/PC验证后，生产执行返工，QC检测返工后的产品，合格后方可包装出货。Nonconforming product beyond expiration, would be move into the nonconforming area in warehouse, inform the quality department for re-inspection, fill in test record; Research and development department can determine whether rework according to the results; warehouse fill in the scrap form and label with discarded logo, handed to organization unified scrap. For rework products, technical Dept issue the rework solution after verification by the technical/PC, perform rework production, QC inspection the rework products, to be qualified and packaged . 相关部门4.5品质部负责每月对不良品进行统计,组织相关部门进行原因分析并制定纠正和预防措施，技术部负责提出不良品的处理措施，PC验证处理措施的有效性，生产部负责执行。品质部跟进纠正和预防措施的执行。Quality department is responsible for monthly statistics of defective product, organize relevant departments analysis reasons and map out corrective and preventive actions, technical department is responsible for non-conforming processing m