接待国外客户常用英语小结

接待国外客户常用英语小结接待国外客户常用英语小结 社交招待 1 Would like a glass of water can I get you a cup of Chinese red tea How about a Coke 2 All right let me make some I ll be right back 3 A cup of coffee would be great Thanks 4 There are many places where we can eat How about Cantonese food 5 I would like to invite you for lunch today 6 Oh I can t let you pay It is my treat you are my guest 7 May I propose that we break for coffee now 8 Excuse me I ll be right back 9 Excuse me a moment 告别 1 Wish you a very pleasant journey home Have a good journey 2 Thank you very much for everything you have done us during your stay in China 3 It is a pity you are leaving so soon 4 I m looking forward to seeing you again 5 I ll see you to the airport tomorrow morning 6 Don t forget to look me up if you are ever in FUZHOU Have a nice journey 约会 1 May I make an appointment I d like to arrange a meeting to discuss our new order 2 Let s fix the time and the place of our meeting 3 Can we make it a little later 4 Do you think you could make it Monday afternoon That would suit me better 5 Would you please tell me when you are free 6 I m afraid I have to cancel my appointment 7 It looks as if I won t be able to keep the appointment we made 8 Will you change our appoint tomorrow at 10 00 to the day after tomorrow at the came time 9 Anytime except Monday would be all right 10 OK I will be here then 11 We ll leave some evenings free that is if it is all right with you 品质 1 We have a very strict quality controlling system which promises that goods we produced are always of the best quality 2 You have got the quality there as well as the style 3 How do you feel like the quality of our products 4 The high quality of the products will secure their leading status in the market place 5 You must be aware that our quality is far superior to others 6 We pride ourselves on quality That is our best selling point 7 As long as the quality is good It is all right if the price is a bit higher 8 They enjoy good reputation in the world 9 When we compare prices we must first take into account the quality of the products 10 There is no quality problem Quality is something we never neglect 11 You are right It is good in material fashionable in design and superb in workmanship 12 We deliver all our orders within one month after receipt of the covering letters of credit 13 Do you have specific request for packing Here are the samples of packing available now you may have a look 14 I wonder if you have found that our specifications meet your requirements I m sure the prices we submitted are competitive Sample Text 问好 1 Good morning afternoon evening May I help you Anything I can do for you 2 How do you do How are you Nice to meet you 3 It s a great honor to meet you I have been looking forward to meeting you 4 Welcome to China 5 We really wish you d have a pleasant stay here 6 I hope you ll have a pleasant stay here Is this your fist visit to China 7 Do you have much trouble with jet lag 机场接客 1 Excuse me are you Mr Wilson from the International Trading Corporation 2 How do I address you 3 May name is Benjamin liu I m from the Fuzhou E fashion Electronic Company I m here to meet you 4 We have a car an over there to take you to you hotel Did you have a nice trip 5 Mr David smith asked me to come here in his place to pick you up 6 Do you need to get back your baggage 7 Is there anything you would like to do before we go to the hotel 相互介绍 1 Let me introduce my self My name is Benjamin Liu an Int l salesman in the Marketing Department 2 Hello I am Benjamin Liu an Int l salesman of FUZHOU E FASHION ELECTRONIC COMPANY Nice to meet you pleased to meet you It is a pleasure to meet you 3 I would like to introduce Mark Sheller the Marketing department manager of our company 4 Let me introduce you to Mr Li general manager of our company 5 Mr Smith this is our General manage Mr Zhen this is our Marketing Director Mr Lin And this is our RD Department Manager Mr Wang 6 If I m not mistaken you must be Miss Chen from France 7 Do you remember me Benjamin Liu from Marketing Department of PVC We met several years ago 8 Is there anyone who has not been introduced yet 9 It is my pleasure to talk with you 10 Here is my business card May I give you my business card 11 May I have your business card Could you give me your business card 12 I am sorry I can t recall your name Could you tell me how to pronounce your name again 13 I am sorry I have forgotten how to pronounce your name 小聊 1 Is this your first time to China 2 Do you travel to China on business often 3 What kind of Chinese food do you like 4 What is the most interesting thing you have seen in China 5 What is surprising to your about China 6 The weather is really nice 7 What do you like to do in your spare time 8 What line of business are you in 9 What do you think about What is your opinion What is your point of view 10 No wonder you re so experienced 11 It was nice to talking with you I enjoyed talking with you 12 Good That s just what we want to hear 确认话意 1 Could you say that again please 2 Could you repeat that please 3 Could you write that down 4 Could you speak a little more slowly please 5 You mean is that right 6 Do you mean 7 Excuse me for interrupting you 给国外客户打电话 1 我想和 Auttapol 先生通话 I would like to speak to Mr Auttapol 2 我就是 Yes this is he speaking 3 他不在 He is not in 4 稍等片刻 Wait a minute 5 找你的电话 A call for you 6 这儿没有人叫这个名字 There is nobody here by that name 7 对不起 我大概拨错号了 Sorry I must have dailed the wrong number 8 电话占线 The line is busy 9 Attapol 打来的电话 她找你 Auttapol is on the line She wants to talk to you 10 我会给你打电话 I will give you a ring 11 没有人接电话 Nobody answers the phone 12 你知道我什么时候能找到他 Do you know what time I can reach him 13 你愿意留个口信吗 Would you like to leave a message 14 要不要我转达口信 May I take a message for you 15 如果你愿意留下姓名和电话号码 我会让陈先生尽快给你 回电话 If you leave your name and telephone number I will have Mr Chen call you back as soo as he is available 16 能不能请你告诉我你的办公和住宅电话号码 Could you please give me your office number and home number 17 别挂电话 我拿一支铅笔 Hold on a minute while I get a pencil 18 你可以每隔几天给我通一个电话 以便我们保持联系 You can telephone me every few days and in that way we can keep in touch with each other 19 我一个上午都在给医生打电话 但没有接通过 I have been telephoning all morning but I haven t been able to speak to the doctor 20 我们的电话打了一半突然断了 In the middle of our telephone conversation we were suddenly cut off 1 在看到来电显示如 19 等的电话时 第一时间准备好纸笔 方便记录 这个是避免手忙 脚乱 2 接听后 礼貌的问候 HELLO 然后通常他会首先说他要找谁 你听到你的名字就说 This is xxx speaking 礼节性问候 表示出亲切友好 并确认他没找错人 3 接下来他会连续性的讲他要讲的话 这个时候很可能你没有思想准备或者尚未进入状 态 那么你最好将他引导按照你的提问方式来回答 而不是叙述 你可以等他讲完一句时 马上插进去说 Excuse me who is that speaking 他会回答你名字 你记下来 然后问他 Where are you from please 知道他是哪国人 然后问他 What is the matter with you 然 后他会说关于哪方面的 通常打电话过来的都是最近和你电邮联系过的 极少是新客人 如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的 你就能马上知道他会 讲哪方面问题啦 如果想不起来 那就听他讲一下是关于哪个问题的 如果你听到了 但是不太明白讲的什么 你重复他的话给他听 那他会对你说的表示出 Yes 或 No 然 后你再继续提问 为找到这个人联系的相关邮件来了解他可能要讲的内容 以及引导他 按照你的思路谈下去 4 在你判断出你是否能够了解他说的 如果可以继续 如果不可以你就说 我了解您讲的 但是请你再发一封邮件确认一下 I understand what you said but could you send an email to me to confirm please 然后问他是否知道邮箱地址 不知道你就告诉他 请他发过来 这 个其实也是不懂装一下懂 如果你听不懂不要不停的说 No I don t know 或否定的词 你就听 然后要求他发邮件 目的当然是邮件能够看得更清楚他要表达的 也是避免客人 流失 5 如果通过国名人名没找到相关邮件 问一句他是否先前有发过邮件给你 Have you sent the email to me before 然后注意听 YES 还是 NO 这个是方便查找 即使当时没找到 现在找到他的邮件也不迟 回复时不要忘记加上一句 Thanks for your calling 6 最后要说上一句 Glad to speak with you Good bye 最后是礼节性的了 讲话中 要注意的问题 1 你不要自己心里有包袱 认为自己英语不好 从而没办法认真听对方讲的 反正英语 是不好 你就当是听不懂 能听一个是一个 就算全听不懂没人知道这通电话对吧 2 你的语速很重要 你最好一个词一个词吐出来 一是方便对方听二是他会有意识的将 语速放慢 3 以上的用词都很简单 但是自己大脑要有一定的条理 向国外客户打电话的最佳时间向国外客户打电话的最佳时间 这是我自己整理的一个时间表 主要排序依据是当地的作息时间 一般我选的是客 户当地时间上午 9 30 11 30 左右 这个时候应该是最佳时间 8 00 美国的西部地区 如洛杉矶 西雅图 旧金山 以及加拿大的温哥华 这个时间是当地快下班的时间 只能打电话 发邮件效果不佳 和下午发没差 别 9 00 及以后 2 小时 日本 韩国 10 00 及以后 2 小时 东南亚部分地区 马来西亚 印尼 越南 泰国 柬埔寨 12 00 及以后 2 小时 印度 尼泊尔 孟加拉 13 00 及以后 2 小时 巴基斯坦 14 00 及以后 2 小时 阿联酋 14 30 及以后 2 小时 伊朗 科威特 15 00 及以后 2 小时 沙特阿拉伯 俄罗斯莫斯科附近地区 16 00 及以后 2 小时 以色列 土耳其 乌克兰 罗马尼亚 希腊 芬兰 南非 保加利亚 17 00 及以后 2 小时 匈牙利 奥地利 瑞典 克罗地亚 捷克 德国 瑞士 荷兰 比利时 阿尔及利亚 尼日利亚 法国 西班牙 18 00 及以后 2 小时 英国 爱尔兰 摩洛哥 葡萄牙 冰