英语北师大版选修8 Unit23 Conflict Communication Workshop PPT2.pptVIP

unit23communicationworkshop writing aletterofcomplaint part1readtheletter matchthetitles 1 6 withtheparagraphs a e thereisoneextratitleyoudon tneed 1 poorservice2 falseclaims3 theproduct4 moneyback5 dietprogramme6 poorquality 1 poorservice2 falseclaims3 theproduct4 moneyback5 dietprogramme6 poorquality dbadc part2linkingreview readtheletteragain classifytheunderlineslinkingwordsandexpressionsaccordingtothefollowiinggroups manner condition contrast purpose reason time result addition relativepronoun manner so asifcondition despite unless ifcontrast asthough notto howeverpurpose inordertoreason since astime after justas when assoonasresult thataddition aswellas notonly either alsorelativepronoun that which part3lookattheexamples thenusethecues 1 6 towritesimilarsentences 1 gettoknowher likeher2 sportplay fit get3 hard study good marksbe4 sweetseat bad teethbe5 dangeroussport likeit6 old get difficult workbecomes answers 1 themoreigettoknowher themoreillikeher 2 themoresportyou iplay thefitteryou iwillget 3 theharderyoustudy thebetteryourmarkswillbe 4 themoresweetsyoueat theworseyourteethwillbe 5 themoredangerousthesport themoreilikeit 6 theolderyouget themoredifficultworkbecomes listening afilmscript exercise1lookatthestillfromthefilm allquietonthewesternfront trytoguessifthesestatementsaboutthefilmaretrue t orfalse f 1 itcostalottomake2 thefilmissetduringthesecondworldwar 3 it sananti warfilm listentothefilmcriticandanextractfromthefilm answerthequestions t f t exercise2listentopart1andcheckyourguessesforexercise1 thenlistentoparts1and2 answerthesequestions 1 whenwasthefilmmade 2 howmanyosacrsdiditwin 3 whoarethesoldiersinthefilmfightingagainst 4 howmanysoldiersareleftintheirunitaftertheattack 5 howdothesoldiersfeelabouttheenemy 6 whatpeopledothesoldiersthinkbenefitfromthewar answers 1 19302 two3 thefrench4 805 theydon tknowtheenemypersonally anddon twanttoshootthem6 emperors kings generalsandmanufacturers exercise3listentopart2again whodotheythinkstartswars tickthecorrectboxes emperorsandkingsgeneralsmanufacturerssoldiersnationsofpeople exercise4workingroups discussthesequestions 1 whatdoyouthinkofthesoldiers ideaforkingsandgeneralstofightwarsthemselvesinabigfield 2 whydoyouthinkwarsstart 3 canwarsbeavoided speaking aformaltelephoneconversation exercise1 listentothetelephoneconversationbetweenthemanageroffitnessproductsandthecustomer answerthesequestions 1 howdoesthemanagerreactatfirst a confidentlyb nervouslyc angrily2 howdoesthemanagertrytoresolvetheconflict a shemakesexcusesb sheisrudetothecustomerc shestayscalm3 howsatisfiedisthecustomerwiththesolution a verysatisfiedb quitesatisfiedc notsaitsfied exercise2 classifythesentencesfrmthephonecall 1 12 accordingtothefollowingcategories apologising complaining promising startingorendingacall threatening 1 goodmorning fitnessproductsltd canihelpyou 2 goodmorning i dliketospeaktothecustomerservicemanager please 3 istillhaven thadareply 4 i mverysorryaboutthat 5 i mextremelysorrytohearthat 6 ontopofthat whenitookthebikebacktotheshop themanagerwasextremelyrude 7 unlessireceiveit i llhavetotakelegalactin 8 well letmeapologiseforyourexperiences 9 well icanassureyoupersonallythatyouwillreceiveafullrefund 10 andwewilllookintothesubjectofcompensationforyourinjury 11 thankyou i llbeiinto