职业学校-英语-第三册-unit1-3-练习.docx

姓名_ 学号_ 班级_Sentences翻译1. 您有预订吗？_2. 您要住多久？_3. 您想要吸烟间还是非吸烟间？_4. 您想要一间单人间，住三晚，是吗？_5. 您能把登记表填一下吗？_6. 您用现金还是信用卡付款？_7. 如果需要进一步信息，请随便打电话给前台。_8. 你的包需要帮忙（提）吗？_9. 我想登记入住。我有预订。_10. 我能要一间较高楼层并远离街道的房间吗？_11. 我将于周五结账离开。_1.Whenapproachingthetable,besuretohaveyourpenready,bookopen,andpadready._2.Whentakingtheorder,besuretogatherallinformationfromeachguest._3.Thereasonisthatweneedtoknowwhogetswhat._4.Thereschancesomeoneotherthanyoucouldbedeliveringthefoodtothetable._5.Thispersonmustknowwheretoplacethefoodwithoutasking._1.Youknowforyourselfthatyoutendtogobacktothoseshopswhereyoureceivefriendly,efficientserviceandavoidthosewhereyoudont._ 2.Inaddition,yourbossisrelyinguponyoutopromotehis/herbusinessandkeepsaleshigh._3.Youwillrealizethatdealingwithcustomersisamajorpartofyourjob._4.Thethingtorememberisthateveryoneisanindividualandwhiletheyareinyourshoptheyexpecttobetreatedassuch._ 5.Ifyouaretoreacttoyourcustomerswell,youneedtoreadthesigns._6.Peoplegiveawayalotaboutwhattheyarethinkinginthewaytheylookandbehave._ 3 / 31. vocational school 2. at ones internship 3. keep eye contact 4. speak to ones superior 5. address sb. as . 6. (be) in charge of 7. assistant manager 8. customer service 9. name tag 10. work hours 11. body language 12. make a great impression (on) 13. professional clothes 14. service industry 15. wear a uniform 1. 了解顾客的需求 2. 重要角色 3. 预约4. 入住（酒店）5. 另外6.