ISO9001程序文件中英文(DOC 39页).doc

XXX电子科技有限公司 程序文件编 号: QESM-01版 本: A01第40页 ,共 40 页标题:Quality Environment Occupational health and safety Manual 质量环境职业健康与安全手册1. Catalogue目录 1.Catalogue目录 . 21.1 Management representative Appointment Letter管理者代表任命书 . 41.2 Employee Representative Appointment Letter员工代表任命书 . 52.General situation of Quality environment Occupational health and safety management system质量环境职业健康与安全管理体系概况 . 62.1 Company introduction 公司简介 . 62.2 Quality /Environment/Safety Policy and Objective质量环境职业健康与安全方针与目标 . 72.3 XXX Management 埃孚组织架构 . 8 2.4 Quality Environment Occupational Health and Safety Responsibility Distribution Matrix质量环境职业健康与安全管理职能分配表 . 93. General situation of Manual手册概述 . 143.1 Coverage and exclusion覆盖范围及删减说明 . 143.2 Normative reference引用标准 . 144. Quality, Environment and Safety Management System质量环境安全管理体系 . 144.1 General requirements总要求 . 144.2 Control of documents文件控制 . 154.3 Control of records记录控制 . 165. Management responsibility管理职责 . 165.1 Management commitment管理承诺 . 165.2 Customer orientation 以顾客为关注焦点 . 165.3 Quality environment safety policy质量、环境、职业健康安全方针 . 175.4 Planning策划 . 175.4.1 Quality environment Occupational health and safety objectives质量环境职业健康与安全目标 . 175.4.2 Management system planning管理体系策划 . 175.4.3 Control planning of identification, evaluation and update of environment aspects. 环境因素识别、评价、更新控制的策划. 185.4.4 Planning of hazard determination and risk evaluation and control . 18危险源辨识、风险评价和风险控制的策划 . 185.4.5 Statuary and regulatory requirements and others法律法规和其他要求 . 185.4.6 Environment and safety management program环境、安全管理方案 . 185.5 Responsibility, authority and communication职责、权限、协商与沟通 . 195.5.1 Responsibility, authority职责与权限 . 195.5.2 Management representative管理者代表 . 195.5.3 Communication, participation and consultation信息沟通、参与和协商 . 195.6 Management review管理评审 . 205.6.1 General总则 . 205.6.2 Review input管理评审的输入 . 205.6.3 Review output管理评审的输出 . 216. Resource management资源管理 . 216.1 Provision of resources资源提供 . 216.2 Human resources人力资源 . 216.2.1General总则 . 216.2.2Competence, awareness and training能力、意识和培训 . 216.3 Infrastructure基础设施 . 226.3.1 Scope 设施范围 . 226.3.2 Infrastructure provision设施的提供 . 226.3.3 Usage, maintenance and repair of equipment设施的使用、维护和保养 . 226.4 Work environment工作环境 . 22 7. Product realization and operational control of environment and safety . 23产品实现与环境、职业健康与安全运行控制 . 237.1 Planning of product realization产品实现的策划 . 237.2 Customer-related processes与顾客有关的过程 . 237.2.1 Determination of requirements related to the product与产品有关的要求确定 . 237.2.2 Review of requirements related to the product与产品有关的要求的评审 . 237.2.3 Customer communication顾客沟通 . 247.2.4 Communication in other interested parties与其他相关方的信息交流 . 247.3 Design and development设计和开发 . 247.4 Purchasing采购 . 247.4.1 Purchasing process采购过程 . 247.4.2 Purchasing information采购信息 . 257.4.3 Verification of purchased product产品的验证 . 257.5 Production and service provision, operational control of environment and occupational health and safety生产和服务的提供、环境、职业健康与安全运行控制 . 257.5.1 Control of production and service provision生产和服务提供的控制 . 257.5.2 Operational control of environment and occupational health and safety . 25环境、职业健康与安全的运行控制 . 257.5.3 Emergency preparedness and response应急准备和响应 . 257.5.2 Validation of processes for production and service provision生产和服务提供过程的确认 . 267.5.3 Identification and traceability标识和可追溯性 . 267.5.4 Customer propertyface to face negotiation顾客财产 . 267.5.5 Preservation of product产品防护 . 267.6 Control of monitoring and measuring devices监视和测量设备的控制 . 278. Measurement, analysis and improvement测量、分析和改进 . 278.1 General总则 . 278.2 Monitoring and measurement监视和测量 . 278.2.1 Customer satisfaction顾客满意 . 278.2.2 Internal audit内部审核 . 278.2.3 Monitoring and measurement of processes过程的监视和测量 . 288.2.4 Monitoring and measurement of product产品的监视和测量 . 288.2.5 Monitoring and measurement of environment and safety环境/安全项目的监视和测量 . 288.2.6 Evaluation of compliance合规性评价 . 288.3 Control of nonconforming product and nonconformity不合格产品及不符合控制 . 288.3.1 Control of nonconforming Products不合格产品的控制 . 288.3.2 Occupational health and safety Incident investigation职业健康与安全事件调查 . 298.3.3 Control of nonconformity不符合的控制 . 298.4 Analysis of data数据分析 . 298.5 Improvement改进 . 298.5.1 Continual improvement持续改进 . 298.5.2 Corrective action纠正措施 . 308.5.3 Preventive action预防措施 . 30 1.1 Management representative Appointment Letter管理者代表任命书 In order to carry out ISO9001：2008 Quality Management System-Requirements, ISO14001：2004 Environment Management System-Requirements and Implementation Guidelines and OHSMS18001：2007 Occupational Health and Safety management System-Specifications and strengthen the leadership for operating quality, environment and safety integration management systems, Mr. Gao Peng is hereby specially appointed as Management Representative. 为贯彻执行ISO9001:2008质量管理体系 要求、ISO14001:2004环境管理体系 要求及使用指南和OHSAS18001:2007职业健康安全管理体系 规范标准，加强对质量环境安全一体化管理体系运作的领导，特任命高鹏为管理者代表。 Responsibilities of Management Representative管理者代表的职责： 1. To ensure the procedure of quality, environment and safety management systems could be identified; the management system could be established and maintained. 确保质量环境安全管理体系的过程得到识别，管理体系得到建立和保持； 2. Representation on top-managements to take management responsibility of quality, environment and safety systems. To organize, coordinate and rule the major issues of quality, environment and safety management systems; 代表最高管理者行使质量环境安全管理职责，组织、协调、裁定质量环境安全管理中的重大事项； 3. Giving reports to top-managements on the performance and improved requirements of quality, environment and safety systems, timely managing and coordinating problems of quality, environment and safety management systems running. 向最高管理者报告质量环境安全管理体系的业绩和改进的需求，及时协调处理质量环境安全管理体系运行的有关问题； 4. To organize, propagandize and implement laws, regulations, and institutions of quality, environment and safety management systems; to ensure the whole company could improve the awareness of fulfilling customer requirements and society commitment. 组织宣传贯彻有关质量环境安全方面的法律法规、制度、标准，确保全公司员工提高满足顾客要求和社会承诺的意识； 5. Be responsible for external liaison for relevant issues concerned with quality, environment and safety systems. 负责质量环境安全管理体系有关事宜的对外联络。 6. Assuring the product with the marking from the certification institute fulfilling all the certification requirement 确保加贴该认证标志的产品符合认证标准要求 7. Be responsible to organize to set up written procedure to assure the certification marking is proper kept and used within the organization. 负责建立文件化的程序，确保认证标志妥善保管和使用； 8. Be responsible to organize to set up written procedure to assure that no attaching certification marking to the non-conforming product and product which has been changed but without confirmation from the certification institute. 负责组织建立文件化的程序，确保不合格品和获证产品变更后未经认证机构确认，不加贴标志。 GM总经理：Alohn 2012年(y) 3月(m)23日(d) 1.2 Employee Representative Appointment Letter员工代表任命书 In order to carry out OHSMS18001：2007 Occupational Health and Safety Management System-Specifications and strengthen the leadership for operating quality, environment and safety management systems, Mr XXX is hereby specially appointed as quality, environment and safety management systems Employee Representative of XXX Co., Ltd Company. 为贯彻执行OHSMS18001：2007职业健康安全管理体系 规范，加强对质量环境安全管理体系运作的领导，特任命XX为XXX有限公司的质量环境安全管理体系员工代表。 Whose main responsibilities are to:其主要职责为： 1. Be involved in establishing and reviewing the OH&S policy, other policies, objectives and plans; 参与公司职业健康安全方针、各项政策、目标、计划的制定、评审； 2. Be involved in the hazard identification and assessment, the controlling measures formulation, accidents investigation and handling; 参与公司危险源辨识、评价与控制措施的制定及事故调查处理； 3. Be involved in discussion of improving the employees operation status; 参与改善公司员工作业状况的商讨； 4. Be responsible for reporting to the superiors about the employees requirements in the aspect of OH&S; 负责上报员工对职业健康安全方面的要求； 5. Be responsible for participating in saving and recording all the OH&S affairs of the company. 负责保存参与公司职业健康安全事务的各项记录。 GM总经理：Alohn 2012年(y)3月(m) 23日(d) 2. General situation of Quality environment Occupational health and safety management system 质量环境职业健康与安全管理体系概况 2.1 Company introduction 公司简介 - XXX Solar Production Co., Ltd. manufactures high-quality solar modules using mono- and polycrystalline solar cells for XXX solar AG, which distributes the modules to the international photovoltaic market. XXX有限公司是一家专门从事晶体硅太阳能电池组件生产的高新技术企业。 - It operates one of the most modern production facilities in Gaomi , province Shandong, China. The operation started since 2008. In 2011.7, XXX completed its expansion to 100 MW of an annual production capacity. 公司坐落于山东省高密市。公司拥有功能完善、设施齐全的生产车间。公司于2008年正式投产，2011年7月公司完成扩产，产能达100MW。 - XXX is a Sino-German Joint Venture by XXX solar AG, Germany and the XXXX Group, Gaomi, China, founded in 2008. One year after production start XXX passed the ISO9001:2008 and VDE certification in 2009; the UL-Certification in 2010. 公司由XXX和XXX集团共同投资建立。2009年公司通过ISO900：2008认证和VDE认证，2010年通过CSA 认证。 - The company has a great geographical advantage, only 30 minutes drive to reach Qingdao airport or Qingdao harbor.The products manufactured are distributed to the international Photovoltaic Market exclusively by XXX solar, and have the competitive advantage on both price and cost. Based on the raw materials, the changes in market price, the company is optimizing its production matrix regularly, to save the cost, thereby offer the maximized profit to the customer. 公司地理位置优越，乘车30分钟即可到达青岛机场和青岛港。公司产品由德国XXX光伏销往国际光伏市场。产品在价格和成本方面具有竞争优势。公司根据原材料市场价格变动，定期优化生产结构，削减生产成本，将最大利润提供给客户。 - With the outstanding management team and well trained employees, the highest possible quality standard is reached. 公司凭借规范化的操作工艺，严格的质量标准，完善的管理制度，高素质的员工团队，为客户打造品质卓越的晶体硅太阳能电池。 2.2 Quality /Environment/Safety Policy and Objective质量环境职业健康与安全方针与目标 Quality /Environment/Safety Policy：质量环境安全方针： Full of accuracy, integrity, dedication and prompt action to pursue excellence going green to protect the earth People oriented to create harmonious 准诚敬捷 追求卓越 倡导绿色 呵护地球 以人为本 塑造和谐 Quality Objective质量目标： Bosch Brand modules . A rate 99% XXX/XXX Brand modules.A1 rate 99% Cell production breakage rate 0.3% 博世品牌组件A等级比率 99%； XXX和XXX品牌组件A1率99%；电池片生产破损率0.3%； Customer satisfaction degree, greater than 85% 顾客满意度达85%以上 Environmental Objective环境目标和指标： a) Waste emission in accordance with national regulation 废弃物排放符合国家规定 b) Unit consumption of materials under effective control 原材料的单耗控制在指标之内 Material 材料名称Unit 单位Planned piece yardage:计划单耗Tabbing ribbon 焊带kg 千克0.15Flux 助焊剂L 升0.03Barcode 条形码标签m 米0.032c) Unit consumption of electricity descends 1% each year (KW.h/ produced W) 电的单耗每年下降1% (千瓦.小时/生产的瓦数） Occupational Health and Safety Objective 职业健康安全目标： a) No injury accident 不发生伤害事故 b) Nonoccurrence of fire accident、explosive accident and Electric shock accident 不发生火灾事故、爆炸事故和触电事故 c) Occupational disease incidence is 0 职业病发病率为0 2.3 XXX Management XXX组织架构 2.4 Quality Environment Occupational Health and Safety Responsibility Distribution Matrix 质量环境职业健康与安全管理职能分配表 - Remarks备注：Main Responsibilities主要职责；Executive responsibility相关职责 Chapter of the Manual手册章节号Process 过程名称Standard clause 标准MR 管理者代表OFE 综合部LOG 物流&仓库QMS 品保部ENG 技术部MFG 生产部ISO9001：2008ISO14001: 2004OHSAS18001:20074Quality, Environment and Safety Management System质量环境安全管理体系4444.1General requirements 总要求4.14.14.14.2Control of documents 文件控制4.2.34.4.54.4.54.3Control of records记录控制4.2.44.4.54.4.55Management responsibility 管理职责54.4.14.4.15.1Management commitment 管理承诺5.14.4.14.4.15.2Customer orientation 以顾客为关注焦点5.24.3.24.3.25.3Quality environment safety policy 质量、环境、职业健康安全方针5.34.24.25.4Planning策划5.44.34.35.4.1Quality environment safety objectives 质量环境安全目标5.4.14.3.34.3.35.4.2Management system planning 管理体系策划5.4.24.3.34.4.35.4.3Control planning of identification, evaluation and update of environment aspects.环境因素识别、评价、更新控制的策划NA4.3.14.3.15.4.4Planning of hazard determination and risk evaluation and control危险源辨识、风险评价和风险控制的策划NA4.3.14.3.15.4.5Statuary and regulatory requirements and others法律法规和其他要求NA4.3.14.3.15.4.6Environment and safety management program 环境、安全管理方案NA4.3.34.3.35.5Responsibility, authority and communication 职责、权限、协商与沟通5.54.44.45.5.1Responsibility and authority职责和权限5.5.14.4.14.4.15.5.2Management representative 管理者代表5.5.24.4.14.4.15.6Management review管理评审5.64.64.66Resource management 资源管理64.44.46.1Provision of resources 资源提供6.14.4.14.4.16.2Human resources人力资源6.24.4.24.4.26.2.1General总则6.2.14.4.24.4.26.2.2Competence, awareness and training 能力、意识和培训6.2.24.4.24.4.26.3Infrastructure 基础设施6.34.4.14.4.16.3.1Scope 设施范围6.34.4.14.4.16.3.2Infrastructure provision 设施的提供6.34.4.14.4.16.3.3Usage, maintenance and repair of equipment设施的使用、维护和保养6.34.4.14.4.16.4Work environment工作环境6.4NANA7Product realization and operational control of environment and safety产品实现与环境/安全运行控制74.44.47.1Planning of product realization产品实现的策划7.14.4.64.4.67.2Customer-related processes与顾客有关的过程7.24.4.64.4.67.2.1Determination of requirements related to the product 与产品有关的要求的确定7.2.14.4.64.4.67.2.2Review of requirements related to the product 与产品有关的要求的评审7.2.24.3.14.3.17.2.3Customer communication 顾客沟通7.2.34.4.34.4.37.2.4Communication in other interested parties 与其他相关方的信息交流NA4.4.34.4.37.3Design and development 设计和开发7.34.4.64.4.6Chapter of the Manual手册章节号Process 过程名称Standard clause 标准MR 管理者代表OFE 综合部LOG 物流&仓库QMS 品保部ENG 技术部MFG 生产部ISO9001：2008ISO14001: 2004OHSAS18001:20077.4Purchasing采购7.44.4.64.4.67.4.1Purchasing process采购过程7.4.14.4.64.4.67.4.2Purchasing information 采购信息7.4.24.4.64.4.67.4.3Verification of purchased product采购品的验证7.4.34.4.64.4.67.5Production and service provision生产和服务的提供7.54.4.64.4.67.5.1Control of production and service provision生产和服务提供的控制7.5.14.4.64.4.67.5.2Validation of processes for production and service provision生产和服务提供过程的确认7.5.2NANA7.5.3Identification and traceability 标识和