素餐厅餐饮英语培训

素餐厅服务员英语教程（测试版）本教程坚持实用性原则，力图让当下素食餐厅大堂工作人员用最少的时间和精力，学到日常工作最基本的英语交流技能。现由文殊院素宴厅培训部门人员整理编辑，望其将为素食行业从业人员提供一份贴心的技能教材，针对不同餐厅的需要，编撰人员还可以为专门的餐厅菜谱，编辑学习单元。恳请各位帮助指正。教材有两种发展方向：一为自学，二为课堂学习。针对目前的需求，测试版的编排以课堂学习为主。教材大部分材料来源于互联网，向所有不知名为此付出过的人们感恩祝福，回向法界众生，普愿世界和平，人民生活安泰。第一单元 英语入门单元目标：打好英语基础，培养学习兴趣，会最简单的英语句型。第一课 音标和字母学习目标：会认读音标和字母学时：2小时课文：简单问候 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 第二课 学习目标：巩固复习音标和字母，学习简单服务询问用语学时：2小时课文：基本询问句型在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I 2.Could you 3.Would you 4. Shall I ? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1 自己要做什么事时，就使用May I May I have your name, please? 问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2 麻烦客人时，可使用Could you Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3 询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ * 只要在疑问词后加“Would you ”，就可以提出大部分的询问。 When would you like to visit Wenshuyuan? 请问您想要何时参观文殊院？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4 在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ 第三课 学习目标：学习简单的回答句型 学时：2小时课文：回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是餐厅的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉耽误了时间。I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？ 第二单元 基本会话单元目标：培养学习兴趣，掌握最普遍的服务对话模式。第一课 一次成功的服务学习目标：学习简单的回答句型 学时：2小时课文：A（W:waiter服务生 C:customer客人）W: Good morning, sir. 早上好，先生。C:Good morning. A table for two, please.早上好，我需要两个人的桌子。W: Yes ,sir. This way, please.好的，请这边走。C: Thank you.谢谢。W: Take a seat, please. Here are the menus. I will come around to take your orders a moment later.请坐。这是菜谱。我稍后即来为您点餐。C: Thank you.谢谢。W: Excuse me, sir. Are you ready to order？打扰一下，请问可以点餐了吗？C: Yes. I will take 是的，我需要W: Yes,sir. Do you wish to take anything else?好的。还需要点别的什么吗？C: No, thank you.不用了，谢谢。W：You orderI will bring the dishes straight away.这是您的点菜单，请过目。我会很快为您上菜。W: This is theHere is your soup. That is all for your dishes. Enjoy yourself.这是.这是您的汤，您的菜上齐了。C: OK. Thank you.好的，谢谢。C: Let me have the bill, please.我想买单，谢谢。W: Here you are, sir. Two hundred and forty.给您账单，总共240元。C: OK.好的。W: Thank you. Here is the change.谢谢，这是找零。C: Good bye再见。W: Bye.再见。第二课 电话来访学习目标：掌握最简单用英语接电话的技能 学时：2小时课文： B（W:waiter服务生 C:customer客人） W:restraunt , front desk. Can I help you?餐厅，前厅。您找谁？C:May I speak to your general manager?能和你们总经理说话吗？W:Pardon.对不起，请再说一遍，好吗？C:Id like to speak to your general manager,please.我希望和你们总经理说话。W:Sorry, he is not in at the moment. Would you like to leave a message?对不起，他现在不在。您要留口信吗？C:When will he come back,may I know? 我可以打听他什么时候回来吗？W:He should be back around 5 p.m. 他应该会在下午5点左右回来。 C:Ill tell him to call you back when he returns. Thank you.他回来时，我会请他回电。 谢谢。W:You are welcome, sir. We look forward to hearing from you. 先生，不客气。我们静候您的佳音。 第三课 等位处理学习目标：掌握客人等位处理简单问答学时：2小时课文： C(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir?请问您订位了吗？先生，太太？B: No, I am afraid we dont.没有。A: Im sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？B: No，thanks. Well come back later. May I reserve a table for two?不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？A: Yes, of course. May I have your name, sir?当然可以。请问先生贵姓？B: Bruce. By the way. Can we have a table by the window?布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗？A: Well try to arrange it but I cant guarantee, sir.我们会尽量安排，但不能保证，先生。B: Thats fine.我们明白了。(Half an hour later, the couple comes back.)半小时后，布鲁斯夫妇回来了。A: Your table is ready, sir. Please step this way.你们的桌子已经准备好了，先生，太太。请往这边走。第四课 菜系推荐学习目标：掌握客人等位处理 学时：2小时课文： DA: Oh, Im starving. Id like to try some real Chinese cuisine. What would you recommend, waiter?啊，我快饿死啦。我想吃点真正的中国菜。您给我推荐什么呢，服务生？B: Well, it depends. You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine.那要看情况了。您知道，中国主要有八大菜系。比方说，川菜、湘菜。A: They are both spicy hot, Ive heard.我听说这两种都很辣。B: Thats right. If you like hot dishes, you can try some.对。您要是爱吃辣的，可以试试。A: They might be too hot for me.对我来说可能太辣了点。B: Then theres the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them.再有是粤菜和江苏菜。大多南方人都爱吃。A: What about any special Beijing dishes?有什么特别的北京风味菜吗？B: Theres a vegitarian restaurant opened by Beijing person not far away.这附近就有一家北京人开的素餐馆。A: Oh, yes. Ive heard a lot about it. Id like very much to try it. Where can I find it?啊，对了，听过多次了。我很想试一试。餐厅地址在哪里呢？A: Is it very near here?离这儿很近吗？B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean.不太近也不算远。乘出租车15分钟能到。我是说，要是堵车不厉害的话。A: Well, thank you for your information. But what is the name of that restaurant again?好，多谢您的指点。请您再说一下那个饭馆的名字好吗？B: Let me write it down on this slip of paper for you. You can show it to the taxi-driver.我来给您写在这张纸片上。您好拿给出租车司机看。A: Thats very kind of you. Thanks a lot.您真是太好了！多谢多谢。B: Youre welcome.不客气。第五课 催菜学习目标：掌握客人催菜的处理 学时：2小时课文： E（customer=C waiter=W manager=M）C:Waiter. 服务员W:May I help you ,sir? 先生，请问我能为您做什么？C:I have made an order like half an hour ago, when could I get my dish? 我半个小时就点完菜了，我什么时候才能吃到菜呢？W:Im sorry sir, because the few cook we have and so many customers are here now. Im afraid you need to wait for a bit longer. 对不起，因为我们今天厨师不够，客人特别多。恐怕您还得再等一会儿。C:What?! I want to see your manager! 什么？！我要见你们经理！(A few minutes later)（稍许）M:May I help you,sir? 我能帮您做什么先生？C:I have made an order like half an hour ago,and your staff told me I must keep waiting. 我半个小时前就下了单，而你的员工告诉我还得继续等。M:Were very sorry. I will go to the kitchen and told the chief to make your order ready right now. Please be easy. And I would like to send you a sherbet of jelly by myself. Hope you can enjoy here. 真抱歉。我现在就到厨房告诉大厨让他们快点做您的菜。请放松。我会私人请您吃一份果冻。希望您用餐愉快。C:Thats, thats ok. I think thatll be fine. 好吧，好吧。这样还好。M:Thank you for being so understanding. 谢谢您的体谅。第三单元 句型拓展单元目标：对于已经有基本会话模式的学生拓展更多的句型量，丰富语言经验。第一课学习目标：掌握尽可能多的迎宾用语 学时：2小时课文： a迎宾Welcome to our restaurant. 欢迎到我们餐厅来。How many person,please? 请问几位？Would you like me to book a for you? 需要我为您订Can I have a table for two ? 有一张两个人的桌子吗？Id like to reserve a table for five . 我要预定一张5个人的桌子。I have a table for four under the name of Johnson . 我以约翰逊的名字订了一张4人的桌子。Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？Would you take the seat ？/How do you think of this seat? 您认为这个位置怎么样呢？Im expecting someone . 我在等人。Please take care of your belongings and beware of missing. 请保管好随身物品，谨防遗失Have a good time! 祝您用餐愉快！Hope you drop in again. 欢迎下次光临。第二课学习目标：掌握尽可能多的点餐用语 学时：2小时课文： b点餐Have you order yet? 你点过菜了吗？No ,not yet. I am waiting for a friend.I will order later. 还没有，我在等一位朋友，稍后再点。Are you ready to order now. 你现在就准备点菜吗？Would you care for a drink before you order ? 点菜之前您要喝点什么吗？Would you like anything to drink ? 您想喝点什么吗？Could I have the menu please? 请给我一份菜单好吗？Would you like to see the menu or drink list？ 请问您需要菜单还是饮料单？Here is the menu. 菜单给您。What kind of food(drink)would you like? 请问你要点什么菜（饮料）？Here is the menu,May I take your order? 这是菜单，可以了点菜吗？What would you like to order? 你要点些什么菜？We need a couple more minutes to decide . 我们要待会再点。Im not ready to order yet . 我还没准备好点菜。I havent figured out what I want yet . 我还没想好吃什么。I havent decide yet . 我还没想好。Whats your recommendation ? / What would you suggest ? 你推荐什么菜？What do you recommend ? 你推荐什么菜？Whats good today ? 今天有什么好菜？What are the specials ? 今天有什么特色菜？Why dont you order for me ? 还是你帮我点吧。Would you like fruit,(soup,fish,rice)? 你想要点水果吗？(汤、鱼、米饭)Do you have a meal voucher?（Member card） 你有餐券吗？（会员卡）Im afraid, You should pay it extra. 对不起，恐怕这个要额外付费。The fruits are free for you. 这水果是为您免费提供的。What would you recommend? 请你推荐一些好菜好吗？Whats your todays special? 今天的特色菜是什么？The thestring bean is very good today. 今天的四季豆很不错。I will take thestring bean . 我就要份四季豆。I would like have something simple. 我想吃些简单的东西。What will you have for dessert? 你喜欢吃点什么点心？We are in a hurry. 我们要赶时间。Please rush your order. 我们点的菜请快送来。May I serve your dishes , now ? 现在可以上菜了吗？Thats all for your dishes. 您的菜上齐了。Please enjoy your meal. 请你慢用。This way please, to take your order. 请到这边来点菜。第三课学习目标：掌握尽可能多的用餐中途服务用语 学时：2小时课文： c用餐中途服务Its very dilicious. 它的味道很好。The food is too salty. 菜太咸了。I am thirsty. 我口渴了。Give me a glass of cold water,please. 请给我一杯冷水。Im thirsty. 我口渴了。I dont feel like eating more. 我不想再多吃了。Where is the washroom? 卫生间在哪儿？This way, please. 请这边走。Ill show you the way myself. 我亲自带您去。Can I have some napkins ? 可以给我一些餐巾纸吗？Where are the straws ? / Do you have straws ? 吸管在哪儿？ / 有吸管吗？ May I take away this empty plate ? (Excuse me. Have you finished this, please? 比较婉转) 您的空盘需要收了吗？第四课学习目标：掌握尽可能多的问题处理用语 学时：2小时课文： d问题处理Why is our order so late? 为什么我点的菜那么慢？I cant wait any longer. 我不能再等了。Please serve as quickly as possible. 请尽快服务。Im sorry, Its my fault.很抱歉，那是我的错。Im sorry I cannot guarantee, but Ill do my best. 对不起，我不能保证，但我一定会尽我全力去做。Im sorry, madam, Im not sure, but Ill ask my manager/the chef about it for you. 对不起，夫人，我不能确定，但我将会问我的经理/厨师。If you wait a moment, sir, Ill try to find out. 先生，您稍等片刻。我去弄清楚。Could you speak slowly, please? 您能说慢些吗？Im sorry, I dont quite understand. Should I get the manager? 很抱歉，我不是很明白。我能让我经理过来吗？Pardon? 请您再说一遍好吗？第五课学习目标：掌握尽可能多的结账服务用语 学时：2小时课文： e结账Could I have the check ?/ Wed like the bill , please ./ Check , please . 请拿账单来。Could I have a bill,please? 请把账单给我好吗？Here you are,please pay the bill cashier desk. 这就是，请到柜台付账。Lets me pay my share.=Lets go Dutch. 我们各付各的。How wold you like to pay in cash or by credit card?/May I make out the bill for you now?您如何付款，刷卡还是现金？This is your bill,Please check it and sign here. 这是您的帐单，请核查并签字。Its 90 yuan in total.(It costs 90 yuan. )Wait a monment for the change ,please! 您消费了90元，稍等下为您找零Separate checks ? 分开付账吗？Do you take this ? 你们收这个吗？Do you take credit card ? 你们收信用卡吗？Does this include the tip ? 这包括小费吗？Keep the change . 零钱不用找了。Here is your change . please , check it. 这是找您的钱，请点收！Wish you a happy consumer. 祝您消费愉快. (有点书面，可以说Thank you very much. See you soon.)第六课学习目标：掌握尽可能多的礼貌短语 学时：2小时课文： f礼貌短语Good morning/afternoon/evening早上好/下午/晚上Have a nice day.祝您过得愉快Im sorry.很抱歉Excuse me对不起Thats all right没关系Please follow me请跟我来Thank you 谢谢Just a moment请稍等Right away 马上Im not really sure.我不能肯定Im sorry to trouble you.对不起，麻烦您了Thank you for being so understanding.感谢您的理解。After you, sir.先生，您先。You first, sir.您先走。第七课学习目标：掌握尽可能多的餐厅预约用语 学时：2小时课文： g 餐厅预约Do I need a reservation?我需要预约位子吗?Id like to reserve a table for three.我想要预约3个人的位子。We are a group of six.我们共有6个人。Well come around eight oclock.我们大约在8点到达。How can I get there?我要如何才能到达餐厅?Id like to reserve a table for two at seven tonight.我想要预约今晚7点2个人的位子。Im sorry. We have so many guests this evening.我很抱歉。今晚的客人相当多。How long is the wait?我们大概需要等多久?Nine oclock should be O.K.9点应该没问题。What do you have for todays special?今天的推荐餐是什么?Wed like a tableby the window.我们想要靠窗的位子。Its O.K. Your name, please.没问题。请给我你的名字。My name is Jessica Yang.我的名字是洁西卡杨。Do you have a dress code?餐厅是否有任何服装上的规定?第四单元 词汇扩充第一课学习目标：掌握餐厅菜系英文表达 学时：2小时课文： W：There are ruits before the meal,please. May I take your order, please? 餐前水果请慢用。请问可以点菜了吗？C：All right.We need one specialty dish,twoo dishes of main food,one Chinese pastry,one soup for four.No dessert.Anything is ok ,we just want to have a try, no special requirements好的。我们需要一份特色凉菜，两道主菜，一道中国点心，一份四人用的汤。不要甜点。请推荐一些吧，我们都可以试试，没有特别的要求。W：Ok.Would you like spicy food? Our vegetarian Hot pot is quite fine.好的，请问你们吃辛辣口味的菜吗？我们的素火锅不错。C：I love hot pot, list in the order please. Please free hand with all other dishes for us. Thanks a lot!我喜欢火锅，请写上。请全权为我们点其他的菜式。太感激了。W：Ok, Ill handle it. Wish you a happy consumer.好的，我明白了。祝您消费愉快。可替换词汇菜类名：cold dish 凉菜 vegetable dish 素菜 Imitation meat 仿荤菜 （人造肉）main food 主食 a菜类名cold dish 凉菜 vegetable dish 素菜 Imitation meat 仿荤菜 （人造肉）main food 主食 hot pot 火锅spicy hot pot麻辣火锅 cold noodles 冷面 boiled dumpling 水饺steamed bun 包子oup 汤 meat ball soup 丸子汤specialty 招牌菜 dumpling 水饺 dessert 甜点第二课学习目标：掌握餐厅蔬菜英文表达 学时：2小时课文： W: Are you ready to order now？先生，请问可以点餐了吗？C: I think yes. I need pure vegetables, no imitation meat at all.Because I have imitation hypersensitivity, you know.So just recommend food with no imitation meat.好的。我想点纯素的菜，不需要仿肉，我对仿肉过敏。请推荐给我一些没有仿肉的菜式。W:I am glad to do that. Pure vegetarian dishes are the key food of our Restrauntis made of Cordyceps,towel gourd and carrot.Is that ok?我很高兴为您推荐纯素菜式。我们餐厅的主打纯素菜。我们的胜瓜虫草花是虫草和丝瓜还有胡萝卜做的。可以吗？C：Sounds good,I will take one. One more sweet soup,ok?听起来不错，我来一份吧。再推荐一个甜味的纯素汤吧?W:Pumpkin soup is our most popular soup.我们的南瓜汤是最受欢迎的汤品。C:Fine, Ill take one. Thats all. And one bowl of rice.好的，我就要南瓜汤。就这样，再来一碗米饭。可替换词汇纯素菜品：青豆山药泥：绿豆、山药、山楂 夏艳田园色拉：苜蓿芽 南瓜 紫甘蓝 豆苗汤品：甜味：南瓜羹咸鲜：青蔬山药羹 西红柿豆筋汤b蔬菜string bean 四季豆 pea 豌豆 soybean sprout 黄豆芽 mung bean sprout 绿豆芽 bean sprout 豆芽 kale 甘蓝菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 mater convolvulus 空心菜 dried lily flower 金针菜 mustard leaf 芥菜 celery 芹菜 tarragon 蒿菜 beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 caraway 香菜 hair-like seaweed 发菜 preserved szechuan pickle 榨菜 salted vegetable 雪里红 lettuce 莴苣 asparagus 芦荟 bamboo shoot 竹笋 dried bamboo shoot 笋干 ternip 白萝卜 carrot 胡萝卜 water chestnut 荸荠 ficus tikaua 地瓜 long crooked squash 菜瓜 loofah 丝瓜 pumpkin 南瓜 bitter gourd 苦瓜 cucumber 黄瓜 white gourd 冬瓜 gherkin 小黄瓜 yam 山芋 taro 芋头 beancurd sheets 百叶 champignon 香菇 button mushroom 草菇 needle mushroom 金针菇 agaricus 蘑菇 dried mushroom 冬菇 tomato 番茄 eggplant 茄子 potato, spud 马铃薯 lotus root 莲藕 agaric 木耳 white fungus 百木耳第三课学习目标：掌握餐厅调料和味道的英文表达 学时：2小时课文： 第一部分 需编写标准对话模板。第二部分 菜类词汇（可根据具体餐厅需要扩充）C：Waiter, come here please.服务员，请过来一下。W：Certainly!What can I do for you,sir?当然，请问有什么需要我为你们服务的？C：I feel that this dish is sourer than I can ever imagine. I cant eat any more.我感觉这道菜太酸了，实在超出我的想象。我完全不想再吃一口。W：Sorry for that. Shall I change one more with same price for you right now?真抱歉，我们将为您立刻更换一道相同价位的菜好吗？C：I think so. ,but remember, little monosodium glutamate.我想可以。味噌空心菜好了，请不要放那么多味精。W：None of our dishes was cooked with monosodium glutamate,but with mushroom powder.我们餐厅的任何菜系都不放味精，但我们使用蘑菇精。C：还好。请少加一点。Thats fine.Only a bit please.W：好的，菜马上就来。Ok.Right away.可替换词汇