电大《商务交际英语(2)》教学考一体化网考形考作业试题和答案.doc

最新河南电大商务交际英语(2)教学考一体化网考形考作业试题及答案100%通过2015年秋期河南电大把商务交际英语(2)纳入到“教学考一体化”平台进行网考，针对这个平台，本人汇总了该科所有的题，形成一个完整的题库，内容包含了单选题、判断题，并且以后会不断更新，对考生的复习、作业和考试起着非常重要的作用，会给您节省大量的时间。做考题时，利用本文档中的查找工具，把考题中的关键字输到查找工具的查找内容框内，就可迅速查找到该题答案。本文库还有其他教学考一体化答案，敬请查看。一 单选题1._ is used to provide a realistic view of a specific item or place. （4.00分）A. A tableB. A drawingC. A mapD. A picture 2.Which of the following is NOT the component of effective instructions? （4.00分）A. Numbered steps in sequential order.B. A proposal.C. An introduction and a list of need tools or materials.D. A clear and limiting title. 3.A set of instructions explains how to perform a task, _ a process description explains how something works.（4.00分）A. beforeB. whenC. afterD. while 4.An effective manual may include _.（4.00分）A. tabs and dividersB. a detailed table or contentsC. an introductionD. all of the above 5. _ use boxes with names and job titles or departments that connected with lines. （4.00分）A. FlowchartsB. Organization chartsC. Pie chartsD. Line graphs 6.Graphic aids _.（4.00分）A. present dense information more clearlyB. can be created using a personal computerC. provide a visual representation of wordsD. all of the above 7._ is used to show lines of authority and relationships among departments and employees with an organization.（4.00分）A. An organization chartB. A tableC. A photographD. A flowchart 8.Each step in instructions _. （4.00分）A. is listed sequentiallyB. starts with a verbC. is numberedD. all of the above 9.Persuasive messages are organized _. （4.00分）A. directlyB. indirectlyC. negativelyD. positively 10.The parts of a graphic aid are _.（4.00分）A. all of the aboveB. a titleC. a source lineD. a unique number for referencing purposes 11.In order to plan a persuasive letter, the writer should _.（4.00分）A. determine the supporting informationB. adjust the content to the receiverC. all of the aboveD. identify the objective and the main idea 12._ shows how the parts of a whole are distributed, and how the parts relate to one another. （4.00分）A. A pie chartB. A bar graphC. An organization chartD. A flowchart1.Maintain appropriate eye contact _ while listening _ speaking.（4.00分）A. neither norB. both andC. whetherorD. either or 2.What are the internal customers?（4.00分）A. They are people from within a company who purchase its products or services.B. They are employees coworkers and colleagues.C. They are people from outside a company who purchase its products or servicesD. None of the above. 3.Your listening skills affect _.（4.00分）A. the quality of your decisionsB. the quality of your relationshipC. all of the aboveD. the ability to succeed on the job 4.Both external and internal customers should be treated the same with _.（4.00分）A. honestyB. all of the aboveC. courtesyD. respect 5.Body language includes _.（4.00分）A. gesturesB. postureC. facial expressionsD. all of the above 6.Ethical behaviors when dealing with customers include _. （4.00分）A. revealing all informationB. being fair, and maintaining confidentialityC. all of the aboveD. telling the truth 7.Nonverbal communication is important _.（4.00分）A. because it is the means used to reinforce your messageB. because it is the means used to substitute for verbal messagesC. because it is the means used to establish your imageD. because it is the means used to contradict your message 8.All messages, whether written or spoken, contain _. （4.00分）A. nonverbal symbolsB. verbal marksC. nonverbal marksD. verbal symbols 9.If the customers trust you, they are _ to keep coming back.（4.00分）A. less likelyB. less possibleC. more likelyD. more possible 10.We use nonverbal symbols _. （4.00分）A. to reinforce or contradict our messagesB. all of the aboveC. to regulate our conversationD. to substitute for verbal messages 11._ companies providing services has increased dramatically during the last decade. （4.00分）A. A number ofB. An amount ofC. The amount ofD. The number of 12.We can improve our listening comprehension by _.（4.00分）A. all of the aboveB. evaluating the message by comparisonC. focusing on the main ideaD. providing feedback1.When opening a meeting, state its _ even if it is written on the agenda.（4.00分）A. main ideaB. objectiveC. supporting informationD. summary 2.Which of the following is NOT the introduction of a formal presentation?（4.00分）A. An attention-getter.B. A preview.C. The purpose of the presentation.D. A summary. 3. From the applicants perspective, the purpose of a job interview is to see _.（4.00分）A. if he is skillfulB. if he wants to work for the companyC. if he is competentD. if he is a good fit for the position 4.The organization of a formal presentation includes _.（4.00分）A. all of the aboveB. the introductionC. the closingD. the body 5.Resumes can be organized in _ order or functional order. （4.00分）A. reverse chronologicalB. reverse alphabeticC. alphabeticD. chronological 6.The steps for organizing the meetings are _. （4.00分）A. determining the type of meetingB. choosing participants carefullyC. defining the tasksD. all of the above 7.Before interviewing with a potential employer, a job applicant should _ the company.（4.00分）A. identifyB. understandC. analyzeD. research 8.Which of the following is NOT the section of most resumes? （4.00分）A. Recommendations.B. Education.C. Job objective.D. Work experience. 9.When participants are unprepared, effective organizers will _ the meeting.（4.00分）A. endB. postponeC. advanceD. start 10._ are effective tools when ending a meeting effectively.（4.00分）A. SummariesB. Main ideasC. Supporting messagesD. Objectives 11.Prepare for an interview by _.（4.00分）A. thanking the interviewer for the interviewB. investigating the company and the jobC. emphasizing that you are interested in the jobD. Looking forward to hearing from the interviewer 12. A job applicant should research the company identification, company activities, and company size _ an interview with that company.（4.00分）A. beforeB. duringC. whenD. after三 判断题1.A process description should be technical as your knowledge allows.（3.00分）错误正确 2.A graphic aid provides a visual representation of the words in your message. （3.00分）错误正确 3.An organization chart is used to show lines of authority and relationship among departments.（3.00分）错误正确 4.A table is used to organize cumbersome detail into an easy-to-follow format.（3.00分）错误正确 5.A primary appeal is the same as a request for specific action.（3.00分）错误正确 6. Descriptions should be subjective, specific, and precise, and measurements should be detailed.（3.00分）错误正确 7. A process description can be written in present tense or past tense.（3.00分）错误正确 8.Persuasive messages are organized directly.（3.00分）错误正确 9.The same manual can be used by both experienced and inexperienced employees.（3.00分）错误正确 10. If a proposal is solicited, the receiver already recognizes the need. （3.00分）错误正确 11. Each step in instructions is numbered, starts with a verb, and is listed sequentially.（3.00分）错误正确 12.A proposal can be solicited or unsolicited.（3.00分）错误正确 13.A photograph is used to emphasize details in assembling a product.（3.00分）错误正确 14.A pie chart is used to show how the parts of a whole are distributed. （3.00分）错误正确 15.A bar graph is used to compare one or more quantities with another.（3.00分）错误正确 16.A manual is simply one very long set of instructions.（3.00分）错误正确 17.To choose the right graphic aid, you must know what you want to understand from the graphic.（3.00分）错误正确 18.Each graphic aid should have a title identifying the contents and a source line if the graphic aid is based on another source.（3.00分）错误正确 19.The main factor to consider when placing a graphic aid is where the reader would prefer and most benefit from its placement.（3.00分）错误正确 20.A map is used to show geographic relationship. （3.00分）错误正确1.Its okay to talk to a coworker at lunch about a customers financial situation if you dont name the customer.（3.00分）错误正确 2. To create a good impression, customer service provider should greet customers promptly and cheerfully and provide courteous service.（3.00分）错误正确 3.Adults spend more time listening than speaking.（3.00分）错误正确 4.The last step in listening is understanding.（3.00分）错误正确 5. When measuring attitudes, people give more importance to how words are spoken than to the words themselves.（3.00分）错误正确 6.A service provider who lies is behaving unethically. （3.00分）错误正确 7. Internal customers are people within a company who purchase the companys products or services.（3.00分）错误正确 8.Organizations as well as individuals are expected to operate according to a set of ethics. （3.00分）错误正确 9.Eye contact is an important part of your image.（3.00分）错误正确 10. External customers are people from outside a company who purchase the companys products or services.（3.00分）错误正确 11.Effective listeners often judge speakers even before they begin. （3.00分）错误正确 12.Use passive listening and read nonverbal cues to interpret the listeners response.（3.00分）错误正确 13. Speaking at a volume that is appropriate to the situation helps ensure that your listener stay with you.（3.00分）错误正确 14.The nonverbal symbol of eye contact often is used to regulate communication.（3.00分）错误正确 15.If you are enthusiastic about your topic, you increase the probability of your audience becoming enthusiastic about it also.（3.00分）错误正确 16.Every point of contact with a customer is important.（3.00分）错误正确 17.A service provider who makes a mistake is behaving unethically.（3.00分）错误正确 18.Effective listeners ignore a speaker if they already know what the speaker will say.（3.00分）错误正确 19.The stationary used for a companys documents is a nonverbal symbol.（3.00分）错误正确 20.All verbal symbols are accompanied by nonverbal symbols. （3.00分）错误正确1. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation.（3.00分）错误正确 2.A job applicant should prepare questions to ask about the job and the company before interview. （3.00分）错误正确 3. Effective leaders generally have only one objective for a meeting. （3.00分）错误正确 4.When speaking to a large group, try to allow questions during the presentation rather than at its end.（3.00分）错误正确 5. If much of your work experience relates to the job you want, you should organize your resume using the function order.（3.00分）错误正确 6.A job applicant may dress casually for any interview.（3.00分）错误正确 7.A resume is just a summary of a students academic qualifications for employment.（3.00分）错误正确 8.Planning an oral report is like planning a written report.（3.00分）错误正确 9.If you still