电脑故障描述中英文对照表.doc

电脑故障描述中英文对照表MONITOR:显示部分：there was single bright spot in the screen屏幕上有亮点there was horizontal line in the screen屏幕上有水平线there was vertical line the screen屏幕上有垂直线poor focus聚焦不准too bright to control屏幕过亮不可调节too dim to control屏幕过暗补可调节panel controls cant adjust控制面板无法调节display shrink vertical画面垂直收缩display shrink overall画面全屏收缩display shrink horizontal画面水平收缩display wobbling屏幕晃动monitor magnetized显示器磁化flickering display屏幕闪烁trapezium distortion梯形失真pillow model distortion枕型失真single strong color屏幕偏色broken video connectorpin显示接口损坏broken cover/crust外壳损坏scratched crt/lcd屏幕划伤monitor no display and led no light无显示，并且电源灯不亮distorted display图像扭曲physics damage物理损伤no video屏幕无图像system board (MB)主板故障类no post开机无反应通常指能够加电但不能正常自检system no boot系统不能引导monitor no display and led no light无显示，并且电源灯不亮no power开机不加电memory display error内存报错hard disk display error硬盘报错system often hang系统经常死机serial port no answer串口无响应parallel port no answer并口无响应pcmcia port no answerpcmcia卡无响应lan port(RJ45）no answer网口无响应modem port(RJ11) no answermodem口无响应FDD port no answer软驱接口无响应keyboard port no answer键盘接口无响应mouse port no answer鼠标接口无响应usb port no answerUSB接口无响应firewire(IEEE1394) port no answer火线接口无响应there was wrong beeps from the MB主板发出报警声BIOS battery cant charge BIOS电池掉电system auto shut down系统自动关机infra-red port no answer红外线口无响应physics damage物理损伤speaker音箱类speaker no output音箱无声音输出there was cracking sound in the speaker音箱有爆裂声speaker sound distortion音箱声音失真cacophony杂音keyboard键盘类keys display garbage characters显示字符与敲击字符不符keyboard connector pins damage键盘接口损坏sticky keys按键不能复位（粘键）inoperative keys敲键不起作用keyboard error键盘报错memory内存类memory address error内存地址错误no display and there was wrong beeps无显示，并且有报警声run diagnostic test display error运行诊断程序报错memory read/write error内存读写错误memory cant recognise不识别内存system often hang系统经常死机nic网卡类/modemnetwork cant connect不能连接网络nic cant recognise不识别网卡modem no dail tonemodem无拨号音power supply电源类no output无输出power supply fan noisy电源风扇噪音fan cant run风扇不转low voltage of output输出电压低battery电池类battery cant charged电池不能充电short battery life电池寿命短driver(cd/dvd/combo-rom hdd fdd)驱动器类cant recognize cd不能识别光盘read error读盘错误cd/dvd-rom read cd have noisy光驱读盘噪音host cant recognize driver主机不识别驱动器read/write/format error读写格式化错误（hdd or fdd)there was bad sectors in the hd硬盘有坏扇区hdd cant boot硬盘不能引导cant eject disk不能弹出盘片cant insert disk不能插入盘片S.M.A.R.T error硬盘自检程序报错other其它latch of lcd brokenlcd挂钩坏finger cant move when feel the touchpad触摸扳不能移动bottom cover damage底壳损坏top Case damge 上壳损坏system fan noisy系统风扇噪音system cant recognizde xxxx系统无法识别（某个设备）run software system hang运行某个应用程序死机customer require recover system客户要求恢复系统retrieval data拯救数据附件二 标准缩写标准描述缩写标准描述缩写ADAPTERADPTMODEMMDMADDRESSADDMONITORMONADJUSTADJMORNINGAMADVICEADVMOTHER BOARBMBADVISEADVMOUSEMSAFTERAFTNO FAULT FOUNDNFFAFTERNOONPMNO TROUBLE FOUNDNTFAIRWAY BILLAWBNO PART USENPUAND&NOTEBOOKNBARRIVEARRNUMBERNO.AS SOON AS POSSIBLEASAPPART NOP/NAVAILABLEAVAILPLEASEPLSBATTARYBTRYPOWER SUPPLYPSUCABLECBLPROBLEMPROBCANCELCANXQUANTITYQTYCLOSECLZQUOTATION/QUOTEQUOCOMPLETECOMPLRECEIVERCVCONFIRMCONFREINSTALLREINCONNECTIONCONNREPLACEREPLCONTACTCONTREPORTRPTCOVERCVRREQUESTREQCUSTOMERCUSRESPONSERESPDEFECTDEFTRETURNRTNDEPARTMENTDEPTREVISEREVDESKTOPDTREVISIONREVDISPLAYDISPROOMRMEVENINGEVESCHEDULESCHEDFAILUREFAILSCREWSCRFLOPPY DRIVEFDSERVERSVRFOLLOW UPF/USERVICESVCFOR4SOFTWARESWFROMFRSOMETHINGSTH.HARDDISKHDSPEAKERSPKRHARDWAREHWSYSTEMSYSHOTELHTLTELEPHONETELHOURHRTOTALTTLINFORMINFTRANSFERTRSFINFORMATIONINFOWILLWLINVENTORYINVWITHW/KEY BOARDKBWITHOUTW/OLEAVELVMAXIMUMMAXMESSAGEMSGMINIMUMMINMINUTESMIN硬件类Hardware软件类Software网络类Network其它other中央处理器CPU主板Main board（MB）随机存储器(内存)Memory(MeM)软盘Floppy Disk硬盘Hard Disk光盘驱动器(光驱)CD-ROM键盘keyboard鼠标mouse芯片chip集线器HUB调制解调器Modem即插即用Plug and Play(P-P)基本输入输出系统BIOS客户机/服务器Client / Server局部总线PCI网卡NIC电源PSU适配器Adapter(Ada)显卡Video Card(VC)蓝牙Bluetooth串口IDE并口Sata显示屏LCD计算机（电脑）Computer台式机Desktop笔记本Notebook扬声器Speaker散热片Hine stink新单New call国家Country服务单号Service order公司单位Organization联系人Contact电话Phone(TEL)机型代码Product code机型Product服务编号Service tag(ASSET)服务类型Deliverable故障描述Summary回复邮箱Reply address名字Name工号ID出发star到达Arrive完成Finished未完成Unfinished现场检查项目Checking item诊断结果Diagnosis result服务行为报告SDAR report快递单POW到货即损DOA无配件返还NPR所需配件号ORI PART#可替换配件号ALT PART#故障部件PROBLEM故障现象简要表述LONG_DESC客户地址CUST_ADDRDELL接电话的日期和时间LOGGEDDELL派单T/SHD_CONTACT派单T/S电话HD_PHONEHe report system and driver is ok客户反映系统和驱动没有问题Check other part are ok检查其它部件正常DSP first time didnt solve this issue工程师第一次未发现此问题BIOS cant detect HDBIOS无法找到硬盘Remove the CD Rom and HD issue same移除光驱和硬盘故障依旧Install touchpad driver安装触摸板驱动System no power MB led is off机器不通电 主板灯不亮CUST said often drop this key客户反映按键经常失灵Some times have some times no have有时又有时没有Fan has big noise when use风扇使用中有很大噪音DSP need MB for testing工程师需要主板测试Now HD is not here现在硬盘不在这DSP onsite with - XXXXX工程师上门带 - XXXXXCUST repot his cant boot his system客户说不能进入系统Loss some component on the defective part坏件有部分组建丢失Defective part is different with the part we used换下的坏件与带上门的好件不同The defective part is physical damage part坏件有物理损伤The defective part have functional issue坏件有功能性故障The functional issue is different with the issue TS reported坏件故障与SO不符Am form DELL company我来自戴尔公司Dell service partner戴尔授权服务工程师NO fault found无故障返还Collect and return取机送还服务Press power butt for few second按住开关2分钟Check other devices w