




免费预览已结束,剩余1页可下载查看
下载本文档
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
课本第三页 1-Needs and Purposes for Communication (1) survival (6) power (2) cooperation (7)social needs (3)personal needs (8) information (4) relationships (9) making sense of world (5) persuasion 劝说 (10) self-expression用P4P6 Survival、Co-operation、Personal needs. Relationships.persuasion回答,不要求全部都写出来,但是至少要答四到五个,理解读懂还要有对这个词的解释P6掌握交际的概念(Definition) Communication refers to the act and process of sending and receiving messages among people. Eg: buy computer via Internet Communicationsomeone perceives behavior or its residue and attributes meaning to it. Communication has taken place regardless of whether that behavior is conscious or unconscious. Intentional or unintentional. P10(很重要) 交际的过程(the process) 1. the components of communication Message Sender Receiver Channel Noise Feedback Encoding/Decoding 2. Models of communication (1) the linear model (2) the circular model (3) the contextualized modelP14 交际的特征(Characteristics)里的黑体标题要看懂 1. communication is dynamic 动态 2. communication is irreversible不可撤销 3. communication is symbolic符号性 4. communication is systemic 系统性 5. communication is self-reflective自我反映性 6.communication is interactive 交互性 7. communication is complex 复杂性P22里的最后一段中影响跨文化交际的主要三个因素Language barriers,different values,different cultural patterns of behaviorICC与ICBC的概念1. intercultural communication (ICC) -interpersonal communication between members of different cultures. 2. intercultural business communication (ICBC) -communication within and between businesses that involve people from more than one cultureP31课后练习中的Discussion Questions的前三个问题P41 关于文化的概念 在这页的第五段 Culture is the total accumulation(积累) of beliefs, customs, values, behaviors, institutions(习俗) and communication patterns(样式) that are shared, learned and passed down through the generations in an identifiable group of people. P42 文化的特点 还要解释四个到五个 1. culture is not innate; it is learned (e.g. sneezing) 2. culture is transmitted from generation to generation 3. culture is selective 4. the facets of culture are interrelated (e.g. womens movement) 5. culture is ethnocentric 6. culture is subject to changeP46价值观的概念(definition of value) Ones principles or standards, ones judgment of what is valuable or important in life A broad tendency to prefer certain states of affairs over others. (Hofstede P46) A conception, explicit or implicit, distinctive of an individual or characteristic of a group, of the desirable which influences the selection from available modes, means, and ends of action. P45(重点)values from the core of culture 1.values form the core of culture 2. values are the deepest manifestations of culture and most difficult to understand by an outsider. (symbols-heroes-rituals-values, by Hofstede)P48 价值观的分类 1.universal values (e.g., happy life) 2.cultural-specific values (e.g. modesty for Chinese culture) 3. peculiar expression or deviations of individuals within cultures (subjective culture)P49 价值观是怎样形成的?how to get ones value? 1. from ones family 2.from school education teachers 3. from ones peers 4. from society at largeP59(很重要) hofstede-Bonds Value Dimensions Individualism vs. Collectivism (P.61) Power Distance Uncertainty Avoidance Masculinity vs. Femininity 回答这个题目时要说这个理论是谁写的,叫什么名字,理论是什么(从P60-64四个角度回答)还要解释,还要给例子,比如P62的图表。这样才能得高分P80课后练习第一大题的前三个问题P222 商务礼仪的重要性 从这页的第二段前四句回答 1. to increase the quality of life in the workplace 2. to contribute to optimum employee moral 3.to establish the company image 4.to play a major role in generating profitP223Defining Business Etiquette and Protocol(礼仪指的是什么。礼节指怎样做)具体分析 Etiquette refers to manners and behavior considered acceptable in social and business situations. Protocol: customs and regulations dealing with diplomatic etiquette and courtesies expected in official dealing with persons in various cultures.Chaney and Martin(2002)Difference between etiquette and protocol Protocol is what to do in a given situation. Etiquette is how to do it and how to do it gracefully.P225(很重要)Cultural differences in business etiquette and protocol 文化在这两者中的不一样 ?会解释,举例子说明 1. initial business relationship 2. Social entertainment 3. Gift giving etiquette 4.business dress 5.business schedule 6.the
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 车辆管理与司机责任协议
- 项目借款抵押协议书
- 技术服务协议航拍
- 养殖基地动物防疫责任合同
- 《几何定理与证明:平面几何教案》
- 我的学习伙伴笔记本电脑(7篇)
- 高标准彩钢活动房长期租赁服务协议
- 音乐鉴赏主题高一音乐欣赏课教案
- 《信用卡透支合同模板》
- 日记夏天的滋味350字(12篇)
- 国家开放大学《可编程控制器应用实训》形考任务2(实训二)参考答案
- 质量检验表格
- (中职)美容美发实用英语Unit6 课件
- 室内五人制足球竞赛规则
- 2022年展览馆项目可行性研究报告
- 广州版五年级英语下册期末知识点复习ppt课件
- 产品研发流程管理制度管理办法
- 计算方法全书课件完整版ppt整本书电子教案最全教学教程ppt课件
- 人教版小学四年级英语下册期末测试卷
- 单代号网络图
- Q∕GDW 11958-2020 国家电网有限公司应急预案编制规范
评论
0/150
提交评论