bec 商务报告例题2.docVIP

例题2 You work in the Customer Services Department of a mail-order company. You have been asked to prepare a short report for your line manager about complaints.Look at the information below, on which you have already made some handwritten notes.Then, using all your handwritten notes, write your report.Write 120-140 puter system breakdownimproved order system introducedReasons for complaints (Jan March)fewer in March Incorrect order delivered - 16%explain plans to improve delivery Time taken to deliver - 56%say what is being done about this Product quality unsatisfactory - 28%Customer Complaints Reports(2010 Jan-Mar)Background- Number of customers complains received showed very high points in February - It became less half than Februarys in March.Analysis- The breakdown of computer system in February lead to a lot of complaints.- On the other hand the introduction of improved order system decrease the amount. - Fewer incorrect order delivered in March .It result in few complaints.- More than half of complaints are because of late deliver.- Unsatisfactory product qualitys complaints showed 28% of all.Recommendation- To improve delivery system is important, it leads the decrease of complaints. It should be improved.- To reduce poor quality product .Products should be cheack before shipping.Band 2The organization of the report is reasonable, as is the register and format. However, not all content points are adequately addressed, a limited range of language is used, and there are some distracting errors.Report on customer complaints (2010 Jan-Mar)IntroductionThis report has the purpose of presenting the reasons for customer complaints in 2010.FindingsThe customer complaints received in 2002 were 300 in January .Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:Firstly the company received complaints for incorrect orders delivered .These errors were fewer in March.Secondly the time taken to deliver is too high, but the company has planned to recruit new agents.Finally customers complain for the poor product quality. In order to solve this problem, more quality controls are making.ConclusionsAt the moment all customers arent satisfied but many measures have been taken to improve their satisfaction.RecommendationsIt is recommended that our company should continue to do the follow-up work and ensure the full satisfaction from our customers. Besides, we should also test the effectiveness of these measures.Band 4There is a satisfactory range of structures, with some errors, but these do not impede understanding. The content points a