商务英语听说教程下unit9DisputesandClaim

商务英语听说教程下 主讲人 ContentsUnit1CustomerServiceUnit2PromotionUnit3TradeFairUnit4TradeNegotiationUnit5Quality QuantityandPackagingUnit6PaymentUnit7TransportationUnit8InsuranceUnit9DisputesandClaimUnit10TradeForms Pre listeningListeningPartAPartBFurtherPracticeActivities Unit9DisputesandClaim Pre listening Howtounderstandtheterm dispute Whatabout claim Adisputeisaseriousargumentordisagreementbetweenpeopleorgroups Aclaimisademandforsomethingthatyouthinkyouhavearightto Whenandwhywouldthebuyerlodgeaclaimagainsttheseller Ifproblemsconcerningweightshortage inferiorqualityorwrongshipmentarefoundandattributedtotheseller Whenandwhywouldthesellerlodgeaclaimagainstthebuyer IfthebuyerislateinopeningtheLetterofCreditormakingthepaymenttotheseller Forwhatreasonwouldtheownerofthegoodslodgeaclaimagainsttheinsurancecompany Ifthelossordamageisduetotherisksintransitandhasbeencoveredbytheinsurance Forwhatreasonwouldtheownerofthegoodslodgeaclaimagainsttheshippingcompany Ifthelossofordamagetothegoodsisfoundtobecausedbythenegligenceoftheshippingcompany Listening PartA Task1Conversation A Mr Smith Ihavetotoyoufortheofthegoods B I msorrytohearthat What sthematter A Thegoodsarrivedtwoweekslaterthanthetime Youknowwhat Welostawonderfulopportunityofsalesbecauseofit B That ssounfortunate Howcanthatbe A ThisisjustwhatIwanttoaskandcomplain B Iapologizeforthethatthedelayhascausedyou ButIthinkmustberesponsibleforthedelay A Anyway ourcontractisbasedonDEQterm whichmeansthatyoushouldregardingthegoodsuntiltheyareplacedattheportofdestinationontime Therefore wehavetoaskyoutomakeuscorrespondingtoourloss makeacomplaint delay stipulatedinthecontract inconvenience theshippingcompany bearalltherisks allowance PartA Task2Conversation 1 Listentotheconversationonceandanswerthefollowingquestion Thebuyerrequestsanindemnityfromthesellerbecauseof 2 Listenagainanddecidewhetherthefollowingstatementsaretrueorfalse WriteTforTrueandFforFalse 20 ofthe200casesofcannedpearswerefounddamaged Thesellerpointedoutthatthedamageofthetincanstookplaceduringtransit Thesellerhasnotdiscoveredtheexactcausesofthedamage ThegoodsweresoldonCIFBostonbasis ThetincanswerebrokenthroughcarelesshandlingwhilebeingunloadedfromtheshipattheportofBoston Thebuyerwillneverpurchasecannedfruitsfromtheselleranymore Thebuyerneedstosendtheselleraconfirmingletterasregardsthiscase T F F F F T F PartA Task2Conversation UsefulSentencesorExpressionsBelowareusefulsentencesorexpressionswhichcanbeusedindisputesandclaim LodgingaclaimOurcustomerscomplainthatthegoodsaremuchinferiorinqualitytooursamples Thegoodshavebeendiscoloredandheavilysaturatedbyrain Uponexaminationwefindthateachcase sweightisshortbyabout6kg Asregardsinferiorqualityofyourgoods weclaimacompensationofUS50 000 Wehopeyouwouldcompensateusfortheloss Pleasegiveourclaimsyourfavorableconsideration Wefiled lodgedaclaimagainstyouforthedelayedshipmentlastmonth Wemayconsiderwithdrawing waivingtheclaim Weinsistthatyoushouldsendacceptablegoodstoreplacethedefectiveones Wehavesomethingreallyunpleasanttotalkovertoyou Afterre inspection wefoundthatthequalityofthegoodswasnotinconformitywiththecontractstipulations Thegoodssubmitteddonotcorrespondwiththesamplesenttous Thelastbatchwereceivedfromyouwasfaulty PartA Task2Conversation SettlingaclaimWearenotliableforthedamage Itisacaseofforcemajeurewhichisbeyondourcontrol Itisclearlyacaseforwhichtheunderwritersshouldtakeresponsibilities Theclaimshouldbereferredtotheshipowner Wearesorrywecan tentertainyourclaim Weregretourinabilitytoaccommodateyourclaim Accordingtothecontract aminordiscrepancyincolorsispermissible Aftermakingathoroughinvestigation wehavedecidedtoacceptyourclaim Wewillcompensateforyourlossifwewereresponsibleforit Wehopethisunfortunateincidentwillnotaffecttherelationshipbetweenus Theclaimisnotwellsupportedbyfacts Theclaimisunfounded Wecanassureyouthatsuchathingwillnothappenagaininfuturedeliveries I mafraidwecan tacceptyourreturnbecausetheguaranteehasexpired PartA Task3Follow up Participants Mrs Yang thepurchasingmanagerofShanghaiHandicraftsImportandExportCompany Mr White thesalesmanagerofaforeigncompany Event Afterthegoodsarrivedattheportofdestination ShanghaiHandicraftsImportandExportCompanyfoundthattherewere3balesshortinquantity Thebuyerwantedtofileaclaimagainsttheseller Thesellerarguedthatthelossofthegoodsmusthavetakenplaceduringtransportationandaskedthebuyertocontacttheinsurancecompanyforcompensation MakeaconversationwithyourpartnerfollowingthepatternofTask2conversation Youmayusethesentencesorexpressionsabove PartB Task1VocabularyBuilding MatchtheEnglishwordorphrasewithitsChinesetranslation PartB Task2Conversation 1 Listentotheconversationonceandanswerthefollowingquestions Whydoesthebuyerfileaclaimagainsttheseller 150setsofthemedicalinstrumentsdeliveredundercontractNo PY 20131213wereterriblyrusty Canthebuyergetanycompensationfromtheseller No Becausetherustoccurredduringtransitandthesellerwasnotresponsibleforit 2 Listentotheconversationagainandfillinthemissinginformation Thebuyercomplainedthatsetsofthemedicalinstrumentsdeliveredgotterribleruststains DisputesarosebetweenthetwopartiesafterperformingContractNo Thegoodswereboughtonbasis Itwasthebuyerwhobookedandhadthegoods Itseemsthatthebuyerhastotheclaimagainsttheseller 150 PY 20131213 FOB theshippingspace insured waive PartB Task3Conversation 1 Listentotheconversationonceandanswerthefollowingquestions 2 Listenagainandmatchthefollowingwordsorphraseswiththeirdefinitionsbasedonthecontextoftheconversation andmakeasentenceofyourownusingeachwordorphrase Whatistheproblemwiththegoods Thebikeswerefoundrustywhentheywereunpacked Whoshouldberesponsibleforthecase Themanufacturers Howwillthesellersettletheclaim Thesellerwillreplacethedefectivebikeswithnewones FurtherPracticeActivities Task1Reading Readthefollowingpassageandthendiscussthequestionsbelow Bywhatmeansdoyouthinktheexporterandtheimportercansettleanydisputesthatmightoccurafterperformanceofthecontract Whichmeanswouldyouprefer Why Task2Role play Discussthiscaseinsmallgroupsandanswerthefollowingquestion Thesellerexported1000casesoffoodsonCIFRotterdambasiswithpaymentinsightL C Aftershipmentofthegoods thesellercollectedpaymentfromthebankagainstcleanonboardBillofLadingandtheinsurancepolicycoveringAllRisksandWarRisk Uponthegoodsarrivingattheportofdestinationandbeingre inspected thebuyerfoundoutthefollowingsituations Thebuyeractuallyreceivedonly998casesofthegoods with2caseslost 15caseswereapparentlyingoodconditionsandorder butthegoodswereshortof60kg Questionfordiscussion Ineachoftheabovesituations whoshouldthebuyerlodgeaclaimagainst Offerreasonsforyourjudgment SettlementofDisputes Sometimescomplaintsorclaimsinevitablyariseinspiteofthecarefulperformanceofcontractbytheexporterandtheimporter Breachofcontractmeanstherefusalorfailurebyonepartyofacontracttofulfillanobligationimposedonhimunderthatcontract Ininternationaltradepractice themainreasonsfordisputescanbeconcludedintothreecategories breachofcontractbytheseller breachofcontractbythebuyerandbreachofcontractbyboththesellerandthebuyer Asthesalescontracthasalegalbindingforceuponbothcontractingparties anypartywhohasviolatedthecontractshallbelegallyheldresponsibleforthebreach andtheinjuredpartyisentitledtoremediesaccordingtothestipulationsofthecontractortherelevantlaws Ininternationaltrade mostoftheclaimsaremadebytheimporter Therefore uponinspectionofthegoodsatthedestinationshouldanyproblemarise theimporterwouldreservetherighttorejectthegoodstotallyorlodgeaclaimagainsttherelevantparty Ifproblemsconcerningweightshortage inferiorqualityorwrongshipmentarefoundandattributedtotheexporter theimportershouldlodgeclaimsagainsttheexporter However ifthelossofordamagetothegoodsisfoundtobecausedbythenegligenceofthecar