实用酒店英语(第三版)客房服务

ChamberServices客房服务 LearningObjectivesLearnhowtomakeuptheroom 学会如何为顾客整理房间 Learnhowtoexplainlaundryservice 学会如何介绍洗衣服务 RoomStatus客房状态 J Jane Housemaid S StephenNobel Guest S Whoisit J Iamthehousemaid MayIcomethrough please S Comein J Goodmorning sir I msorrytodisturbyou S Itdoesn tmatter J I dliketocleantheroom MayIdoitnow S Well I mabittiedupatthemoment Canyoucomelater J Whattimewoulditbeconvenient sir S Letmesee Couldyoucomearound12 00 J I msorry sir Nocleaningcanbedonebetween12 00noonand2 00p m MayIcomebetween2 00and3 00p m S Iguessso I llbeoutthenanyway Dialogue1MakingUptheRoom整理房间 J Jane Housemaid S StephenNobel Guest J Excuseme Haveyouanylaundry Thelaundrymanisheretocollectit S No notnow thankyou J Ifyouhaveany pleasejustleaveitinthelaundrybagbehindthebathroomdoor Thelaundrymancomesovertocollectiteverymorning S Thankyou J Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed washed dry cleanedormendedandalsowhattimeyouwanttogetthemback S Isee Whatifthereisanylaundrydamage Iwonderifyourhotelhasapolicyondealingwithit J Insuchacase thehotelshouldcertainlypayforit Theindemnityshallnotexceedtentimesthelaundry S Thatsoundsquitereasonable Ihopethere snodamageatall J Don tworry sir TheLaundryDepartmenthaswideexperienceintheirwork S Allright Thankyouforyourinformation J Notatall Dialogue2ExplainingHowtoGettheLaundryService介绍洗衣服务 J Jane Housemaid S StephenNobel Guest J Roomservice CanIhelpyou S Goodmorning CanIordersomeroomservice J Ofcourse sir Whatwouldyoulike S I dlikeacontinentalbreakfast J Verygood sir Wouldyouliketeaorcoffee S Coffee CouldIhaveacappuccino J Certainly sir S Howlongwillthatbe I minahurrythismorning J It llbewithyouintenminutes S Good J CouldIhaveyourroomnumber please S It s6503 J Thankyou Mr Nobel Goodbye S Thankyou Goodbye Dialogue3RoomService客房送餐服务 1 DailyService日常服务用语MayIcomein 我可以进来吗 I msorrytodisturbyou 不好意思打扰您了 I msorrytodisturbyou MayIcleantheroom sir 对不起打扰您了 先生 我来打扫一下房间好吗 Goodmorning sir Sorrytodisturbyou MayImakeuptheroomnow 早上好 先生 对不起打扰您了 我现在可以收拾房间吗 Doyouwantyourroomtobecleaned 请问您需要打扫房间吗 2 MakinganApology致歉Excuseme 对不起 Iamsorry 很抱歉 Ibegyourpardon 请您原谅 Pardonmeforinterrupting 对不起打扰你们了 Pleaseexcusemeforcomingsolate 请原谅我来迟了 I msorryIwassocareless 很抱歉我太粗心了 I msorry thisisourmistake 对不起 这是我们的失误 Sorry I llsendachambermaidimmediately 对不起 我马上派一个房间服务员过去 1 SweepOrderinSlackSeason淡季时的清扫顺序 2 SweepOrderinPeakSeason旺季时的清扫顺序 Exercise1DialogueCompletion CompletethefollowingdialogueaccordingtotheChineseinbracketsandthenreaditinroles J Jane Housemaid S StephenNobel Guest J Knockingthreetimes Turn downservice mayIcomein S Comein please ButI mwaitingformyfriendstoanightclub 你等一下再来 好吗 J Certainly sir butitis10o clock andIgooffat11p m 如果您愿意 我10点半再来吧 S Well Idon tknow Theyarealittlelate J Don tworry 您可以把 请勿打扰 的牌子挂出去 我看见后就不会来敲门的 S Thennobodywillmakeupmyroom J Oh Idon tthinkso sir Ifyoudon tremovethesignwhenIleave 我会让值夜班的服务员来帮您整理的 Iwishyouagoodnight S Thanks Goodnight Couldyoucomebacklater WoulditbeconvenientifIreturnathalfpastten Putouta DND sign andifIseeit Iwon tknockagain Iwilllettheovernightstafftomakeupyourroom Exercise2Role play 诺贝尔先生在天天酒店入住 他住了几天了 房间门口一直挂着 请勿打扰 DND 的牌子 所以都没有进行过房间的清洁 清洁工简敲开了他的房门 询问清洁事宜 请你和你的同学准备该对话 并在班上表演 J Jane Attendant S StephenNobel Guest J Goodmorning RoomCenter HowmayIhelpyou S Goodafternoon Couldyousendsomeonetocleanmyroom J MayIhaveyournameandroomnumber please S StephenNobel Room2608 J Yes Mr Nobel The DND signhangedonyourroomdoorknobmostoftheday Sowedidn tcleantheroomsoasnottodisturbyou S We itismyfault IforgottotakedownthesignwhenIwentout J Doyouwishtheroomtobecleanednow S Yes ifthereisnotmuchbother J Notroubleatall