案例：英国石油公司的知识管理实践和经验

KnowledgeManagement inpursuitofexcellence chris collison geoff parcell Whatwe llcover AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses Awordfromoursponsor Mostactivitiesortasksarenotonetimeevents Ourphilosophyisfairlysimple Everytimewedosomethingagain weshoulddoitbetterthanthelasttime SirJohnBrowneCEO BP Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit ManagingKnowledge Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows buttokeeptrackofpeoplewho knowtherecipe andnurturethetechnologyandculturethatwillgetthemtalking ArianWard HughesSpace Communications PeerAssists awaytogetpeopletalking intherightway BP sknowledgemanagementframework Individuals Teams Goals Results UsingKnowledge Findingsolutionstobusinessissues CapturedKnowledge Individuals Teams Goals Results UsingKnowledge BP sknowledgemanagementframework AfterActionReviews Learningduring FourSimpleQuestions Whatwassupposedtohappen Whatactuallyhappened Whywasthereadifference Whatcanyoulearnfromit Col EdGuthrie USArmy 15minuteteamdebrief conductedina rank free environment Retrospects Learningafterdoing Whatwastheobjectiveoftheproject Whatdidweachieve Whatwerethesuccesses Why Why Why Howcanwerepeatthesuccess Whatwerethedisappointments Why Why Why Howcanweavoidtheminfuture Marksoutof10 Facilitated forwardlookingteammeeting soonaftertheprojecthasended Afewmore WhatarethetoptenthingsIneedtoknow WherecanIgetmoredetail WhatcanIre use WhocanItalkto Evenmore StillMore MoreLessons MoreLessons LessonsLearned Contextanddetail whereandwhenyouneedit CapturedKnowledge Individuals Teams Goals Results UsingKnowledge Recap Timeforsomeaudienceparticipation KMStrategy Innovation Organisation Learning Capturing 1 2 3 4 5 Score BasicPerformance HighPerformance KMAssessmentexercise KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 3rdKM OLConferenceChrisCollisonBP KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 6Expectationsof OperationalExcellence 1 UsetheRightPeople Processes 2 CauseNoHarmtoPeopleor Environment 3 EliminateUnplannedOutages 4 EffectivelyPrioritise Execute 5 OptimiseProduction 6 MinimiseCosts PlannedWork Howdoesitwork Everybusinessunitbenchmarksitselfagainstasetofkey practices usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda bigpicture iscreatedThrougha datingagency businessunitsarebroughttogethertosharetheirstrengthsGoodpractices tools offersandrequestsaremadewidelyavailablethroughanintranet communitycentre Morale Motivation EnsureCompetency Share transfer embedknow how Communicateeffectively DrivePerformanceimprovement ManagementofChange EnhanceOurReputationWithThe Community GetHSERight ManageGreenhouseGasEmissions MeasureAndManageProduction Losses EnsureReliability ManageCorrosion Plan ScheduleandResource PrepareAndExecutePlanned Shutdown OptimiseResources OptimisePlantPerformance ForecastProduction AssureProductQuality ManageProcessConsumablesBudget ManageSparePartsAndStores ManageOrganisationalEffectiveness ManageContracted 3rdParty Services ManageEnergyEfficiency ManageWater ManageWorkingCapital ManageOpexBudget 4 5 4 3 2 1 Nolevel1performers Nolevel5performers Minimum Maximum Average The Stairs Diagram CooperRiver BulwerIsland LaveraChemicals Feluy TexasCity Kwinana CorytonFeluy bv Joliet GrangemouthGeel Netherlands DecaturHull FPS TrinidadOil Highdesiretoimprove Highperformance 5 4 3 2 1 0 1 2 3 4 Gapbetweencurrentandtarget Performance ManageCorrosion InstantChat HiChris Whatshiftpatternareyouworking HiGeoff I monC shift 12hourson offover4days DoyoudosomethingsimilarinKwinanaRefinery Asharednewspaper Alivingtoolbox Whatwecovered AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses Somekeymessagestoleaveyouwith HaveacommonframeworkandsomesimpletoolsIt sallaboutgettingtherightpeopletalking Youcandoknowledgemanagementwithoutcallingitknowledgemanagement It smostpowerfulwhenyouputitalltogether Tofindoutmore The River diagra