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Unit Four TrainingAcrossCultures 高等教育出版社高等教育电子音像出版社 UnitGoals WhatYouShouldLearntoDo1 Introducejoborientationtraining2 Explaincorporatepolicies3 Careforthefreshhands4 Talkabouttheincome5 Discussthetrainingprogramme6 WriteaninvitationforaconferenceWhatYouShouldKnowAbout1 Culturedifferenceswouldcausestereotypesandmisunderstandings2 WhyyoushouldkeepchangingintheITage3 Conferenceinvitation Contents Section TalkingFacetoFace FollowtheSamples Introduction ActOut BusinessCommunication PutinUse Mostcompaniesoffersometypeofjoborientationtrainingwhichintroducesnewemployeestothecompanyandexplainscorporatepoliciestothem PattyLuwrotealettertoEasternConsultingGroupfortheirApriltraining Nowlet sreadthelettershewrotetotheconsultingagency Introduction Unit Four Introduction Unit Four Introduction Back Unit Four Manager Goodmorning ladiesandgentlemen Welcometoourtrainingprogramme NewEmployees Goodmorning Manager Asyouknow allournewemployeeswillhaveanorientationtrainingbeforetheystartworking Pleasecometothefirstorientationmeetingtomorrowmorningwherewewillintroduceyoutotherulesandregulationsaboutourhotel NewEmployees Excuseme couldyoupleasetelluswhereweshouldstartfrom Manager Well Ithinkthefirstessentialthingistheappearance Fromnowon you llbeworkingforthishotel andyourpersonalappearanceandbehaviourareessential Youshouldalwayskeepcleanandtidy payattentiontoyourhair uniforms shoesandnails Andyou gentlemen arenotallowedtohaveabeard NewEmployees Whatelseshouldwepayattentionto Manager Youshouldalsorememberyouareworkinginateam Soteamworkisofparticularsignificance NewEmployees Youmeanweshouldbegoodteamplayers Manager Yes andyoumustknowthehotel sserviceswell Ithinkthat sallIhavetotellyouforthepresent Thankyouforcomingandseeallofyoutomorrowmorning NewEmployees Seeyoutomorrow FollowtheSamples 1AbouttheOrientationTraining 2TrainingaNewSecretary Ms Wang Ms Li couldyoutellmehowtooperatethelaserprinter Ms Li Yes letmeshowyou First switchtheprinter spoweron Thepowerswitchishere OK Ms Wang Uh uh Ms Li Next openthemenuforPrint Ms Wang Yes I vegotit Ms Li Thensetthepagenumberandthenumberofcopies Ms Wang WhatifIwanttwocopiesofthefile Ms Li Then clickthenumberofcopies that s2inyourcase Andhereitis Gotit Ms Wang Yes Ithinkso CanItrynow Ms Li Ofcourse Howdoyoufeelaboutusingthisnewsystem Ms Wang I mprettycomfortablewithit Thankyou Ms Li You rewelcome Back ActOut Hereisagroupofshortdialogues Followtheexamplesandmakemoreconversationswithyourpartner Back PutinUse 1Imagineyourcompanyhastohiresomenewemployees Everyemployeehastobetrainedbeforebeingputintoworkpositions YouandBillarediscussingthetrainingprogramme CompletethefollowingdialoguebytranslatingtheChineseintoEnglish You Hi Bill mayIdiscussthetrainingprogrammewithyou Bill Sure comein Haveaseat please What stheproblem You Nowwe regoingto1 聘用更多人员 Oneproblemwehavehereis2 由谁来培训和监管新员工 Thesedays we reabitshorthanded anditcostsalottotrainnewemployees Bill Whatkindoftrainingareyougoingtooffer You Twoweeks trainingwithanadditionalweekforeachnewemployeeworkingunderasupervisor 3 培训一个员工上岗独立工作一般要花3周时间 Butinthelastweek theproductivityofthesupervisorusuallydropsby50 Normally ittakesthreeweekstotrainanemployeebeforehe shecanworkonhis herown hire employmorepeople whowilltrainandsupervisethenewemployeeswehire Bill That swhereyou rewrong 4 培训班时间过长 Nowadays almostalloperationsarecomputerized Itmightbepossibletoreducethetrainingtimewiththehelpofthecomputer You 5 多数新员工根本不懂计算机 因此教他们使用计算机也需要时间 Sothetrainingtimecan tbereduced Bill Thenwhydon tyouchangetogroupsupervision withonepersonsupervisingthewholegroup 6 这种方式可以缩短培训时间 andfreeyoursupervisors Thatwayyoucancutdownthetrainingtime thetrainingsessionsaretoolong Butthenewemployeesdon tknowanythingaboutthecomputeranditalsotakestimetotrainthemtousethecomputer You Pleasesitdown Mr Wang Iwouldliketogiveyousomeinformationonthesecuritysysteminourhotel 1 主要是关于防火和办公室安全 Employee Thankyou You Alltheroomsareequippedwithsmokesensors 2 并由自动喷水系统控制 Employee MayIknowifthepipesofthesprinklersystemareinthebasement You Yes theyare 3 讲解完毕我就带各位到处看看 Employee Bytheway whereistheexit You Thereis4 在每个楼层走廊的两端都有安全出口 Employee Whatifanythingurgenthappensintheelevator You 5 你可以拨打电梯电话上的应急号码 2ImagineyouareasecurityofficerfromSecurityDepartment Youareexplainingtoanewemployeeaboutthesecuritysysteminthehotel CompletethefollowingdialoguebytranslatingtheChineseintoEnglish mainlyonfirepreventionandofficesafety andcontrolledbytheautomaticsprinklersystem I llshowyouaroundafterthetalk oneateitherendofthecorridoroneachfloor Youcandialtheemergencynumberonthetelephonesetthere Back BusinessCommunication Translation 3Supposeyouaregoingtoprovideastafftrainingcoursetothecompanywhichhasjustboughtyoursoftwareproduct Now youarerequiredtogiveabriefaccountofthetrainingprogrammetotheclient YouaregivensomeinformationinChinese readitcarefullyandgetreadytotranslateitorally 我们决定对贵方雇员进行该软件操作的培训 通过培训 贵方员工将熟悉该系统的基本功能和特点 同时 他们也会了解一些相关的计算机辅助软件 培训后 他们将能操作和使用上述软件系统及相关的计算机辅助软件 培训费用均由我方负责 Key We regoingtogiveanoperationaltrainingcourseonthissoftwaretoyourstaff Throughthetraining youremployeeswillgetfamiliarizedwiththebasicfunctionsandfeaturesofthesystem Meanwhile theywillalsogainsomeknowledgeoftherelatedcomputer aidedsoftware Aftertrainingtheywillbeabletooperateandusethesoftwaresystemaswellastherelevantcomputer aidedsoftware Wewillberesponsibleforallthetrainingcost Back SECTIONIIBeingAllEars ListenandRespond ListenandJudge ListenandRead ListenandTranslate ListenandJudge 1Listentoadialogueanddecidewhetherthefollowingstatementsaretrue T orfalse F WriteT Faccordingly WangisgoingtotakeoverLi sjobasasecretary 2 LitellsWangsomethingabouttheofficeequipmentfirst 3 Theworkinghoursinthemorningarefromeighttotwelve 4 Theworkinghoursintheafternoonarefromtwotosix 5 Intheboss sopinion it simportanttokeepeverythinginorder Script Li MissWang youwillbetakingovermyjobasthesecretaryherefromnextMondayon Nowletmetellyouabouttheofficerulesfirst Wang Thankyou Mrs Li It sveryimportantformetoknowaboutthem Li Theworkinghoursarefromeighttotwelveinthemorningandfromonetofiveintheafternoon Besurenottobelateorabsent Wang I malwayspunctual Li Tobeagoodsecretary you llhavetobequitefamiliarwiththeofficeroutinesandtrytolearntodoeverythingasquicklyaspossible Wang Yes I lltrymybest Li Andonemorething ourbossmakesapointofkeepingeverythinginorder Soyou dbetterbecarefulaboutthisanddon tmovethingsabout Otherwise he llbeannoyedwithyou Wang OK I llbearthatinmind Thanksalotforwhatyouhavetoldme Script Back ListenandRespond 2Listentothedialogueagainandgiveshortanswerstothefollowingquestions 1 WhenisMissWanggoingtotakeoverthejobasasecretary 2 WhatisMrs LigoingtotellMissWang 3 Whatshouldonedoinordertobeagoodsecretary 4 Whatdoesthebossmakeapointofdoing 5 Whatshouldthesecretarydoinordertoavoidannoyingtheboss FromnextMondayon Abouttheofficerules Oneshouldbequitefamiliarwithofficeroutinesandtrytolearntodoeverythingquickly Keepingthingsinorder Becarefulnottomovethingsabout Script Li MissWang youwillbetakingovermyjobasthesecretaryherefromnextMondayon Nowletmetellyouabouttheofficerulesfirst Wang Thankyou Mrs Li It sveryimportantformetoknowaboutthem Li Theworkinghoursarefromeighttotwelveinthemorningandfromonetofiveintheafternoon Besurenottobelateorabsent Wang I malwayspunctual Li Tobeagoodsecretary you llhavetobequitefamiliarwiththeofficeroutinesandtrytolearntodoeverythingasquicklyaspossible Wang Yes I lltrymybest Li Andonemorething ourbossmakesapointofkeepingeverythinginorder Soyou dbetterbecarefulaboutthisanddon tmovethingsabout Otherwise he llbeannoyedwithyou Wang OK I llbearthatinmind Thanksalotforwhatyouhavetoldme Script Back I mhappytotakethisopportunityto1 ourtrainingprogrammesandhopethis2 willbeofhelptoyou Allourtrainingprogrammesaredesignedto3 localstaffandmanagementto4 properworkskillsanddevelopforeignlanguageabilities Thepresentprogrammeis5 tobeginonApril4 andfinishonApril8 Weexpectthetotalstayforthe6 willbefivedaysatleast Thatis thetraineesshouldarriveontheeveningofApril3and7 intheafternoonofApril8 Oneoftheuniqueaspectsofourprogrammesisthatcoursesare8 withmaterialsthatcanmeetthetrainees languagelevel andmeettheneedsoftheircompanies We9 Englishtrainingwithjobrelatedtraininginsuchareasassecretarialsupport marketing negotiationandhumanresourcesmanagement Candidatesfortrainingare10 throughcomprehensivetesting ListenandRead 3Listentothefollowingpassageandfillintheblanksaccordingtotheinformationyouhaveheard Back introduce information enable acquire planned trainees leave designed combine qualified ListenandTranslate 4YouaregoingtolistentoashortpassageandyoushouldtrytotranslatewhatyouhearintoChineseorally Key 我们是一家专业营销培训中心 我中心除提供常规的营销课程外 还有一些独特的课程供你选择 例如5种外语的培训 自2002年本中心成立以来 我们已用优质的教学和一流的学习环境为7000多人提供了培训 Back Weareaprofessionalmarketingtrainingcentre Besidesprovidingregularcoursesrelatedtomarketing wealsooffersomeexclusivecoursesforyoutochoosefrom suchascoursesoffiveforeignlanguages Withhigh qualityteachingandinatop classlearningenvironment wehaveprovidedtrainingformorethan7000peoplesincethecentrewasfoundedin2002 Script Back SECTIONIIITryingYourHand AppliedWriting ReadandSimulate SimulateandCreate GeneralWriting WriteThroughCorrectingMistakes ReadandJudge WriteThroughTranslation WriteThroughDescribingaPicture ReadandSimulate 1Readthefollowingtwosamplesofinvitationsforanannualacademicconferenceandlearntowriteyourown AppliedWriting Back ReadandSimulate 1Readthefollowingtwosamplesofinvitationsforanannualacademicconferenceandlearntowriteyourown AppliedWriting 敬爱的威廉博士 渝州学院管理系荣幸地邀请您为我院学术年会作客演讲 年会将于2011年8月13日 星期六 上午9 00在我院国际报告厅举行 学术讨论会的主题是 劳务培训面面观 您作为这个领域的专家 我们相信您的观点将对我们很有价值 您将会收到更详细的通知 但是我们十分希望很快能收到您接受邀请的答复 以便我们能安排会议日程 主任赵林谨启2011年7月15日 Back Back ReadandJudge 1DecidewhetherthefollowingstatementsareT true orF false accordingtotheabovetwoletters Back 1TheannualacademicconferenceistobeheldattheInternationalLectureHallat9 00p m 2ThethemeoftheconferenceisPerspectivesonLabourTraining 3TheChineseDepartmentofYuzhouCollegeofferedinvitationstoAmericandistinguishedguests 4LiuDongisthesymposiumcoordinatorofTheThreeGorgesCollegeofAppliedTechnology 5ProfessorSmithisafamousscholarinthefieldofSino AmericanCulturalStudies DearMs Lu IhavejustlearnedthatourTaiwanbranchwill1 举办一个培训项目 inlateMarchandearlyApril Therefore Mr Jordan ourin housetrainingexpert cannotbereleasedto2 主持新销售代表的培训项目 inTianjin YoumaytalktoMr Jordandirectlyto3 听听他的建议和过去的经验 intheChinateam HemayhavemorevaluableideasthanIdo Ihavebeeninterestedinourlastconversationon4 对外招聘培训人员 CanyoualsocontactMs Jee EasternConsultingGroup Singapore Tomyknowledge ECGisaprofessionaltrainingfirmthat5 在亚洲的声誉很好 Meanwhile Iwillsendyoulastyear strainingmaterialforyourreference You6 可以和咨询公司一起把材料研究一下 sothattheyhaveanunderstandingof7 我们所期望的培训内容 WishyousuccessintheAprilprogramme CharlesSheng 2CompletethefollowingletteraccordingtotheChineseinthebrackets SimulateandCreate haveatrainingprogramme conductthenewsalesrepresentativetrainingprogramme seekhisadviceandpastexperience searchingforanoutsidetrainer enjoysagoodreputationinAsia mayreviewthematerialswiththeconsultingfirm whatsortoftrainingcontentweexpect Unit Four 3WriteaninvitationforacademicconferenceaccordingtotheChinesegivenbelow 请以重庆应用技术学院建筑系系主任王勇的名义给美国的著名建筑学专家Dr RobertWhite写一封邀请函 邀请他于今年10月光临该校讲学 并诚恳地希望他能接受邀请 收信人地址 StateUniversityofNewYork 685BaldyHall NewYork14260 ChongqingCollegeofAppliedTechnologyP R ChinaMay10 2011Dr RobertWhiteStateUniversityofNewYork685BaldyHall NewYork14260USA Back 3WriteaninvitationforacademicconferenceaccordingtotheChinesegivenbelow DearDr White Iampleasedtolearnthatyourworkinthefieldofarchitectureiswellknown IwouldliketoinviteyoutoourcollegetogiveusalectureinOctoberthisyear ArchitecturehasalwaysbeenthetoppriorityatChongqingCollegeofAppliedTechnology andIwouldbehonouredtohaveyouspeaktous Isincerelyhopeyoucouldgiveusafavourablereplyatyourearliestconvenience Ilookforwardtohearingfromyousoon Sincerelyyours WangYongWangYongDeanoftheArchitectureDepartment GeneralWriting ExpressingFunctions Whendescribingtheuses functions structures orworkingmechanicsofsomething theauthorshouldtrytobeobjective Thesefeaturescanbeintroducedindifferentwayssuchasillustration exemplification comparison etc Thekeypointhere however istobeaccurateandclearinwriting Imperativesentencepatternsarefrequentlyusedingivinginstructionsofusesandfunctions Back Insertyourcardfaceupintothecardslotonthemachineteller Enteryoursix digitalidentificationnumberonthenumberedbuttons Pressthe withdraw buttonforeithercheckingorsavings Entertheamountofthewithdrawal andwaitforyourreceipttobeprinted Removeyourcardfromtheslot Thedrawerwillopenwithyourreceiptandyourcashwithdrawalinfiftyoronehundreddollarbills 4Correcttheerrorsinthefollowingsentences WriteThroughCorrectingMistakes Back Toinsertyourcardfaceupintothecardslotonthemachineteller 2 Enteringyoursix digitalidentificationnumberonthenumberedbuttons 3 Pressthe withdraw buttonforeithercheckingorsaving 4 Entertheamountofthewithdrawal andwaitforyourreceipttoprint 5 Toremoveyourcardfromtheslot Thedrawerwillopenwithyourreceiptandyourcashwithdrawalinfiftyoronehundreddollarbills Digitalcamerasdon tusefilmatall instead theystoredigitalimages Whenyouchooseamobilephone youshouldconsiderthetypeandcapacityofitsbattery Whiletheflashisstillchargingandtheflashlampisblinking theshutterwillnotrelease Computersworkinnumerouswondersinmedicalscienceandspacetravel aswellasinscientificresearch Makesurethattheinstructionsfortheuseofthishighpressurecookerarestrictlyobserved WriteThroughTranslation Back 5TranslatethefollowingsentencesintoEnglish 数码相机根本不用胶卷 而是存储数字图像 2 当你选择手机时 你应当考虑它的电池类型和容量 3 在闪光灯充电 而且闪光指示灯闪烁 blink 时 快门不打开 4 计算机在医学 航天以及科学研究中创造了无数奇迹 5 一定要严格遵守压力锅的使用说明 WriteThroughDescribingaPicture 6TheOctopuscardisarechargeablestoredvaluesmartcardwhichisusedtoperformpaymentsinonlineorofflinesystemsinHongKong Writeashortpassageofabout100wordsonthetopic TheOctopusCard YourwritingmustbebasedonthefollowingoutlinegiveninChinese Youarealsogivensomewordsorexpressionsforreference Back Key LaunchedinSeptember1997forthemasstransitsystem theOctopuscardsystemwasthefirstcontactlesssmartcardsystemintheworldandhassincegrownintoawidelyusedpaymentsystemforvirtuallyallpublictransportsystemsinHongKong TheOctopusisalsousedforpaymentatconveniencestores supermarkets fast foodrestaurants carparks andotherpoint of saleapplicationssuchasservicestationsandvendingmachines ThesloganofOctopusCardLimitedanditsproducts thecards is MakingEverydayLifeEasier whichispartofthemissionstatementofthecorporation SECTIONIVMaintainingaSharpEye PASSAGEI PASSAGEII InformationRelatedtotheReadingPassage Text LanguagePoints ReadandComplete ReadandTranslate ReadandSimulate ReadandTranslate InformationRelatedtotheReadingPassage Text LanguagePoints ReadandRewrite ReadandThink ReadandJudge InformationRelatedtotheReadingPassage CulturalStereotypesAboutAmericansHereisalistofculturalstereotypeswhichEnglishlearnerswhohaveneverbeentotheUSorwhohaveneverhadanyAmericanfriendsmightfindinteresting Readandseewhichofthefollowingareyourstereotypesandwhich ifany areaccuratedescriptionsoftheAmericanculture PhysicalAppearanceandDress MostAmericansareverytallwithblueeyesandblondhair AllAmericanmenareashandsomeasmoviestars MenintheUShavemuscularbuilds theyresembleArnoldSchwarzeneggerorSylvesterStallone Americanmenliketowearshort sleevelessT shirtstoshowofftheirphysiques Americanwomenareeitherunusuallyfatorunusuallythin neverofnormalbuild WomenintheUSwearalotofmake up Americanswearverybrightcoloursandtheywearsummerclotheseveninwinter ThetypicalAmerican nativedress isjeans cowboyboots andacowboyhat WorkandLeisure Americansspendalmostalldayatwork theyhaveverylittlefreetime Althoughtheyareextremelypunctualandefficientintheirjobs Americansdon tconsidertheirworkimportant familycomesfirst ThefirsttwothingsanAmericanwantstodiscussaresalaryandage Thetwomostpopularleisure timeactivitiesintheUSaremoviesandvideos Youngpeopleusuallyjusttakewalksforfun becausethey renotallowedtodrinkorgotodiscos CommunicationandSocialInteraction Americansspeakveryquickly Theyusetheirhandsalot oftengesturinginanexaggeratedwaywhentheytalk Theirstrangeintonationmakestheirspeechsoundlikesinging AmericanEnglishisextremelydifficulttounderstandbecausepeoplespeakasiftheywerechewinggum ThetypicalAmericanisoftenputtinghisfeetonadeskortable Heyawnsalot nevertryingtohideit Ininternationalaffairsasinpersonallife Americansdowhatevertheywantanddon tcarewhatotherpeoplethink Back Didyouknowthatiftheworldpopulationwerereducedto100people 61ofthemwouldbefromAsia 12fromEurope 13fromAfrica and14fromtheWesternhemisphere Orthatonly7wouldspeakEnglish Howaboutthe69peoplewhowouldpractiseareligionotherthanChristianity Whenourworldisshrunktothesizeofavillage it seasytofindhowdiverseourfellowcoworkers friends andneighboursare Andindeed theworldisgettingsmaller Newtechnologiesarebringingfarawaylandsstraighttoourdesktop companiesareimportingfromandexportingtoforeigncountries andemployersmorethaneverarehiringinternationalstafftobetterservethediversepopulation Clearly it simpossibletograspcomplexculturaldifferencesinjustonesitting buttohelpyouinteractwithpeoplefromotherculturessuccessfully Ihavelistedthefollowinghelpfultipsfrommyyearsoftrainingpractice PASSAGEI CulturalDiversityintheWorkplace StereotypingIt simportanttorememberwheninteractingwithpeoplefromdifferentcultures nottostereotypethembasedonyourformerexperienceswiththeirculture Peopledevelopdifferentsetsofvalues preferences andstylesofcommunicationbasedonadiversenumberoffactorsintheirlives Justbecauseonepersonwasraisedinthesamecountryasanotherdoesn tmeanthey llholdthesamevalues LanguageLanguageandcommunicationdifferencesarethemostdifficultobstaclestoovercome Toeasecommunicationpressurewithnon Englishspeakers trytoavoidjargonwords speakslowly andbepatient RemembertheEnglishlanguageisinfamousforitsgrammaticalcomplexities andevennativeEnglishspeakerssometimesstumbleovercorrectspellingandwordcontext TimedifferencesMostAmericansmeasuretheirdailyscheduleonthehandsofaclock understandingproductivitythroughthemaximizationoftime Butothercountries especiallyLat

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