信息系统复习参考

.Management Information Systems, 12e (Laudon)Chapter 1 Information Systems in Global Business Today1) Internet advertising is growing at approximately 10 percent a year.2) 互联网广告每年增长约10%。Answer: TRUEDiff: 3Page Ref: 6AACSB: Reflective ThinkingCASE: ContentObjective: 1.13) Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes. 4) 开发新产品, 完成订单, 雇佣新员工是业务流程的例子。Answer: TRUEDiff: 1Page Ref: 11AACSB: Reflective ThinkingCASE: ContentObjective: 1.33) A fully digital firm produces only digital goods or services.全数字公司只生产数码产品或服务。Answer: FALSEDiff: 2Page Ref: 11AACSB: Reflective ThinkingCASE: ContentObjective: 1.14) A business model describes how a company produces, delivers, and sells a product or service to create wealth.Answer: TRUEDiff: 1Page Ref: 13AACSB: Reflective ThinkingCASE: ContentObjective: 1.35) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.Answer: FALSEDiff: 2Page Ref: 15AACSB: Use of ITCASE: ContentObjective: 1.36) Computers are only part of an information system.Answer: TRUEDiff: 1Page Ref: 17AACSB: Use of ITCASE: ContentObjective: 1.37) Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.Answer: FALSEDiff: 1Page Ref: 17AACSB: Use of ITCASE: ContentObjective: 1.38) The dimensions of information systems are management, organizations, and information technology.Answer: TRUEDiff: 2Page Ref: 18AACSB: Reflective ThinkingCASE: ContentObjective: 1.39) Knowledge workers assist with paperwork at all levels of the firm.Answer: FALSEDiff: 1Page Ref: 18AACSB: Reflective ThinkingCASE: ContentObjective: 1.210) There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.Answer: FALSEDiff: 1Page Ref: 18-19AACSB: Reflective ThinkingCASE: ContentObjective: 1.211) In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.Answer: TRUEDiff: 2Page Ref: 19-20AACSB: Analytic SkillsCASE: AnalysisObjective: 1.312) Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.Answer: FALSEDiff: 2Page Ref: 19AACSB: Reflective ThinkingCASE: ContentObjective: 1.313) A substantial part of management responsibility is creative work driven by new knowledge and information.Answer: TRUEDiff: 1Page Ref: 20AACSB: Reflective ThinkingCASE: ContentObjective: 1.214) Intranets allow firms to work easily with third-party suppliers and vendors.Answer: FALSEDiff: 2Page Ref: 21AACSB: Use of ITCASE: ContentObjective: 1.215) An IT infrastructure provides the platform on which the firm can build its information systems.Answer: TRUEDiff: 1Page Ref: 21AACSB: Use of ITCASE: ContentObjective: 1.316) UPSs use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.Answer: TRUEDiff: 3Page Ref: 13, 22AACSB: Analytic SkillsCASE: AnalysisObjective: 1.217) Studies have consistently shown that firms who invest greater amounts in information technology receive greater benefits than firms that invest less.Answer: FALSEDiff: 2Page Ref: 26AACSB: Use of ITCASE: ContentObjective: 1.418) Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.Answer: TRUEDiff: 2Page Ref: 27AACSB: Reflective ThinkingCASE: ContentObjective: 1.419) A firm that invests in efficient business processes is making an investment in organizational complementary assets.Answer: TRUEDiff: 2Page Ref: 27AACSB: Reflective ThinkingCASE: ContentObjective: 1.420) The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.Answer: TRUEDiff: 2Page Ref: 29AACSB: Reflective ThinkingCASE: ContentObjective: 1.321) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and信息技术的六重要业务1目标是新产品、服务和商业模式; new products,new services,new business models2客户和供应商的亲密关系; customer and supplier intimacy3生存;survival4竞争优势; competitive advantage5操作卓越; operational excellence6改进决策。improved decision making.A) 提高灵活性。B) 改进决策。C) 改进商业做法。D) 提高效率。A) improved flexibility.B) improved decision making.C) improved business practices.D) improved efficiency.Answer: BDiff: 1Page Ref: 12AACSB: Use of ITCASE: ContentObjective: 1.222) Dell Computers use of information systems to improve efficiency and implement mass customization techniques to maintain consistent profitability and an industry lead illustrates which business objective?戴尔计算机使用信息系统提高效率和实施 大规模定制 技术以保持持续的盈利能力和行业领先地位, 说明了哪些业务目标？competitive advantage竞争优势A) 提高灵活性B) 改进的商业做法C) 竞争优势D) 生存A) improved flexibilityB) improved business practicesC) competitive advantageD) survivalAnswer: CDiff: 3Page Ref: 14AACSB: Use of ITCASE: SynthesisObjective: 1.223) The use of information systems because of necessity describes the business objective ofA) survival.生存-企业的经营目标是生存business objective=survivalB) improved business practices.C) competitive advantage.D) improved flexibility.利用信息系统的必要性, 说明了企业的经营目标A) 生存。B) 改进商业做法。C) 竞争优势。D) 提高灵活性。Answer: ADiff: 2Page Ref: 14AACSB: Use of ITCASE: ContentObjective: 1.224) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?以下哪种选择可能导致竞争优势: (1) 新产品、服务和商业模式;(2) (2) 对上级产品收费少;(3) (3) 实时响应客户？A) 1 只B) 1 和2C) 2 和3D) 1、2和3A) 1 onlyB) 1 and 2C) 2 and 3D) 1, 2, and 3Answer: DDiff: 3Page Ref: 14AACSB: Analytic SkillsCASE: AnalysisObjective: 1.225) Verizons implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints投诉 is an example ofA) improved flexibility.B) improved decision making.=Verizon-complaintsC) improved efficiency.D) customer and supplier intimacy.Verizon 实施一个基于 Web 的数字仪表板, 为管理人员提供实时信息, 如客户投诉, 是A) 提高灵活性。B) 改进决策。C) 提高效率。D) 客户和供应商的亲密关系。Answer: BDiff: 2Page Ref: 14AACSB: Use of ITCASE: AnalysisObjective: 1.226) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?在花旗银行推出第一款自动取款机后, 零售银行使用 atm 机的举动说明了利用信息系统实现业务目标的方法。A) 提高效率B) 客户和供应商的亲密关系C) 生存survival-citibank- survival-ATM花旗银行ATM说明生存D) 竞争优势A) improved efficiencyB) customer and supplier intimacyC) survivalD) competitive advantageAnswer: CDiff: 2Page Ref: 14AACSB: Use of ITCASE: AnalysisObjective: 1.227) Which of the following objectives best describes the business strategy behind the development of smart grid输电网 initiatives by power companies, as discussed in the chapter case?A) operational excellence运营精益化-smart grid!power companiesB) new products and services C) competitive advantageD) customer support 以下哪个目标最好地描述电力公司开发智能电网计划背后的业务策略, 如本章所述？A) 业务精益求精B) 新产品和服务C) 竞争优势D) 客户支持Answer: ADiff: 2Page Ref: 36-37AACSB: Analytic SkillsCASE: AnalysisObjective: 1.228) The three activities in an information system that produce the information organizations use to control operations are在一个信息系统中进行的三项活动产生了用于控制操作的信息组织, 这是A) 信息检索、研究和分析。B) 输入、输出和反馈。C) 输入、处理和输出。Input processing outputD) 数据分析、处理和反馈。A) information retrieval, research, and analysis.B) input, output, and feedback.C) input, processing, and output.D) data analysis, processing, and feedback.Answer: CDiff: 1Page Ref: 16AACSB: Use of ITCASE: ContentObjective: 1.329) Order data for baseball tickets and bar code data are examples ofA) raw input.原始输入-棒球B) raw output.C) customer and product data.D) sales information.订购数据为棒球票和条形码数据是例子A) 原始输入。B) 原始产出。C) 客户和产品数据。D) 销售信息。Answer: ADiff: 1Page Ref: 16AACSB: Use of ITCASE: ContentObjective: 1.330) The average number of tickets sold daily online is an example of每天平均数量的门票在线销售A) input.B) raw data.C) meaningful information.非常有意义的信息-是属于棒球D) feedback.每天在线销售的门票平均数量是A) 输入。B) 原始数据。C) 有意义的信息。D) 反馈意见。Answer: CDiff: 1Page Ref: 16AACSB: Use of ITCASE: AnalysisObjective: 1.331) Output-要先被 processed 然后才可以-outputA) is feedback that has been processed to create meaningful information.B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.C) transfers data to the people who will use it or to the activities for which it will be used.D) transfers processed information to the people who will use it or to the activities for which it will be used.输出A) 是已处理以创建有意义的信息的反馈。B) 是返回给组织的适当成员以帮助他们评估输入阶段的信息。C) 将数据传送给将使用它的人员或用于其将使用的活动。D) 将被处理的信息转交给将使用它的人或将被使用的活动。Answer: DDiff: 1Page Ref: 16AACSB: Use of ITCASE: ContentObjective: 1.332) Converting raw data into a more meaningful更有意义 form is called processingA) capturing.B) processing.C) organizing.D) feedback.将原始数据转换为更有意义的形式称为A) 捕获。B) 处理。C) 组织。D) 反馈意见。Answer: BDiff: 1Page Ref: 16AACSB: Use of ITCASE: ContentObjective: 1.333) An example of raw data from a national chain of automobile stores would beRaw data-RAV4A) an average of 13 Toyotas are sold daily in Kentucky.B) 30 percent increase in Toyota RAV 4 sales during September in Kentucky.C) 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.D) all of the above.一个来自国家连锁汽车商店的原始数据的例子将是A) 平均每天在肯塔基州销售13丰田。处理PEOCESSB) 丰田 RAV 4 9月在肯塔基州的销售额增加了30%。OUTPUTC) 1 丰田 RAV4 2008年3月3日在肯塔基州路易斯维尔售出。INPUTD) 以上所有。Answer: CDiff: 3Page Ref: 16AACSB: Use of ITCASE: AnalysisObjective: 1.334) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called MIS处理行为问题的领域以及围绕公司经理和雇员所使用信息系统的开发、使用和影响的技术问题称为A) information systems literacy.B) information systems architecture.C) management information systems.D) information technology infrastructure.处理行为问题的领域以及围绕公司经理和雇员所使用信息系统的开发、使用和影响的技术问题称为A) 信息系统识字率。B) 信息系统结构。C) 管理信息系统。D) 信息技术基础设施。Answer: CDiff: 2Page Ref: 17-18AACSB: Reflective ThinkingCASE: ContentObjective: 1.535) In a hierarchical organization, the upper levels consist ofA) managerial and professional employees.B) managerial, professional, and technical employees.管理的，专业的，技术的C) professional and operational employees.D) managerial, professional, and operational employees.Answer: B在分层组织中, 上层由A) 管理人员和专业雇员。B) 管理人员、专业人员和技术人员。C) 专业和业务雇员。D) 管理、专业和业务雇员。Diff: 2Page Ref: 18AACSB: Reflective ThinkingCASE: ContentObjective: 1.236) Which of the following business objectives best describes the strategy behind the use of technology in the new Yankee Stadium?A) competitive advantageB) improved decision makingC) new products and services新产品和新服务，纽约洋基队D) survival以下哪一项业务目标最好地描述了在新扬基体育场使用技术背后的策略？A) 竞争优势B) 改进决策C) 新产品和服务D) 生存Answer: CDiff: 3Page Ref: 3-4, 12-15AACSB: Analytic SkillsCASE: AnalysisObjective: 1.237) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a companys members is called its cultureA) culture.-假使assumption，价值values，做事方式ways-call文化cultureB) environment.C) atmosphere.D) values.一组基本的假设、价值和做事方式被公司的大多数成员接受, 称为其A) 文化。B) 环境。C) 气氛。D) 值。Answer: ADiff: 1Page Ref: 20AACSB: Reflective ThinkingCASE: ContentObjective: 1.238) Thomas Friedmans declaration that the world was now flat meant thatA) the Internet has reduced the economic advantages of developed countries.降低了优势B) globalization is starting to offer less advantage to large corporations.C) the global economy is increasingly commanded by fewer and larger corporations.D) global capitalism is homogenizing culture and business practices throughout the world.Answer: A托马斯弗里德曼的声明, 世界现在是 平坦 意味着,因特网减少了经济的优势A) 因特网降低了发达国家的经济优势。B) 全球化正开始对大型企业带来较少的好处。C) 全球经济日益受到越来越多的公司的指挥。D) 全球资本主义是世界各地文化和商业惯例的均匀化。Diff: 1Page Ref: 8AACSB: Reflective ThinkingCASE: ContentObjective: 1.239) Data management technology consists of the管理物理存储的媒体A) physical hardware and media used by an organization for storing data.B) detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.C) software governing the organization of data on physical storage media.D) hardware and software used to transfer data.数据管理技术由A) 组织用于存储数据的物理硬件和媒体。B) 在信息系统中控制和协调计算机硬件组件的详细、预先安排的指令。C) 管理物理存储媒体数据的软件。D) 用于传输数据的硬件和软件。Answer: CDiff: 2Page Ref: 20AACSB: Use of ITCASE: ContentObjective: 1.340) The hardware and software used to transfer data in an organization is calledA) data management technology.B) networking and data management technology.C) data and telecommunications technology.D) networking（software） and telecommunications technology（hardware）联网和电信技术用于在组织中传输数据的硬件和软件称为网络和电信D) 联网和电信技术。Software and hardwareAnswer: DDiff: 2Page Ref: 20AACSB: Use of ITCASE: ContentObjective: 1.341) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organizationsA) data management environment.B) networked environment.C) IT infrastructure.信息技术基础建设-软件-硬件-数据D) information system.网络和电信技术以及计算机硬件、软件、数据管理技术以及运行和管理它们所需的人员构成了一个组织的A) 数据管理环境。B) 网络环境。C) IT 基础设施。IT infrastructureD) 信息系统。Answer: CDiff: 2Page Ref: 21AACSB: Use of ITCASE: ContentObjective: 1.342) An example of a business using information systems to create new products and services is企业使用信息系统创建新产品和服务的一个例子是苹果A) Wal-Marts RetailLink system.B) the Mandarin Oriental hotels customer-preference tracking system.C) Verizons Web-based digital dashboard.D) Apple Inc.s iPod.-信息系统-新产品-新服务Answer: DDiff: 3Page Ref: 13AACSB: Use of ITCASE: AnalysisObjective: 1.143) An example of a business using information systems to attain operational excellence卓越运营 is企业使用信息系统实现卓越运营的一个例子是A) Wal-Marts RetailLink system.-operational excellence沃尔玛-卓越运营B) the Mandarin Oriental hotels customer-preference tracking system.C) Verizons Web-based digital dashboard.D) Apple Inc.s iPod.Answer: ADiff: 3Page Ref: 12AACSB: Use of ITCASE: AnalysisObjective: 1.144) An example of a business using information systems for customer and supplier intimacy亲密关系 is一个企业使用信息系统为客户和供应商的亲密关系的例子是A) Wal-Marts RetailLink system.B) the Mandarin Oriental hotels customer-preference tracking system.文华东方酒店-客户与供应商亲密C) Verizons Web-based digital dashboard.D) Apple Inc.s iPod.Answer: BDiff: 2Page Ref: 13-14AACSB: Use of ITCASE: AnalysisObjective: 1.145) Maintaining the organizations financial records is a central purpose of which main business function?维持本组织的财务记录是主要业务职能的中心目的？A) 制造和核算B) 财务和会计C) 销售和制造D) 金融和销售A) manufacturing and accountingB) finance and accountingC) sales and manufacturingD) finance and salesAnswer: BDiff: 1Page Ref: 19AACSB: Reflective ThinkingCASE: ContentObjective: 1.246) Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chains efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below?A) Use IT to increase supplier loyalty.B) Use IT to increase operational efficiency.C) Use IT to create new products and business models.D) Use IT to help survive government reporting requirements.E) Use IT to achieve customer intimacy.使用IT来达到客户亲密关系根据本章的例子, 如果有人要求你制定一个区域内的餐饮连锁店努力利用信息技术开发一个忠诚的客户群的计划, 那么从下面的列表中最好使用信息技术是什么？A用它来增加供应商的忠诚度。B) 利用它提高运营效率。C) 利用它来创造新的产品和商业模式。D) 利用它来帮助维持政府的报告要求。E) 使用它来实现客户的亲密关系。Answer: EDiff: 3Page Ref: 12-15AACSB: Use of ITCASE: EvaluationObjective: 1.247) Which of the following would not be a complementary asset for a solar panel太阳能 manufacturer? 集中分层centralized对于太阳能电池板制造商来说, 下列哪一个不是互补资产？A) 国际太阳能设备认证标准B) 政府为绿色技术提供的资金C) 集中的分层决策D) 创新驱动的管理团队A) international solar equipment certification standardsB) government funding for green technologyC) centralized hierarchical decision making D) innovation-driven management teamAnswer: CDiff: 2Page Ref: 27AACSB: Analytic SkillsCASE: SynthesisObjective: 1.448) The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers skills is an example of using technology to achieve which business objective?A) customer and su