江苏省职业学校技能大赛酒店服务英语口试题库

12018年江苏省职业学校技能大赛酒店服务中餐宴会摆台项目英语口试题库情景应答及答题要点1QHOWDOYOUCHECKUPONTHEGUESTSNAMEOFTHERESERVATIONAGOODEVENINGUNDERWHOSENAMEWASOURRESERVATIONMADE2QTHEGUESTSNEEDATABLEFOR4,ANDTHEYWOULDLIKETODINESOMEWHEREQUIETAVERYWELLTHISWAYPLEASEHERESAWINDOWTABLEFORFOUROVERLOOKINGTHELAKEITSVERYNICEANDQUIETHERE3QCANYOUEXPLAINTHETERMSOFBREAKFASTBOTHFORADULTSANDCHILDRENINTHEHOTELASURE,WEOFFERBREAKFASTATTHERATEOF128RMBFOREACHADULT,ANDITSFREEOFCHARGEFORCHILDRENUNDER64QTELLTHEGUESTHOWTHERESTAURANTWILLHOLDTHETABLEFORTHEDELAYEDGUESTSAUSUALLY,WEHOLDTHERESERVEDTABLEFORFORTYMINUTESFOROURGUESTSSO,PLEASEBESURETOARRIVEBEFORE640THISEVENING5QINFORMTHEGUESTTHATTHERESTAURANTISFULLYBOOKEDTHISEVENING,ANDSUGGESTTHATHEBOOKATABLETHESAMETIMETOMORROWEVENINGAIMSORRYWEAREFULLYBOOKEDTHISEVENINGHOWABOUTTOMORROWWESTILLHAVESOMENICETABLESAVAILABLEFORTOMORROWEVENING6QASKTHEGUESTSTHEIRPREFERENCEFORTHEEGGDISHESAHOWWOULDYOULIKETHEEGGSDONE,SCRAMBLEDEGGS,FRIEDEGGSOROMELETS7QASKTHEGUESTSIFTHEYDLIKETOWAITAWHILEINTHELOUNGEUNTILTHETABLEISAVAILABLEAWOULDYOULIKETOHAVEASEATANDRESTINTHELOUNGEFORAMOMENTWELLSEATYOUASSOONASTHETABLEISREADY8QASKTHEGUESTSTHEIRPREFERENCEFORFOOD,CHINESE,WESTERN,JAPANESEORKOREANAWHICHSTYLEOFCUISINEWOULDYOUPREFERWESERVECHINESE,WESTERN,JAPANESEANDKOREANFOODHERE9QWHATDOYOUSAYWHILEYOUREPRESENTINGTHEMENUTOTHEGUESTSAHEREISTHEMENUTHEWAITERWILLBEWITHYOUINAMOMENTTOTAKEYOURORDER10QWHATARETHEFOURMAJORCHINESECUISINESYOUDINTRODUCETOTHEGUESTSAINCHINA,THEREAREAVARIETYOFFAMOUSCUISINESTHEFOURMAJORONESARESICHUANCUISINE,GUANGDONGCUISINE,SHANDONGCUISINEANDJIANGSUZHEJIANGCUISINE211QHOWDOYOUASKTHEGUESTTOCHECKHISBILLAHERESYOURBILLPLEASECHECKITTHEFRUITCOMBINATIONISONTHEHOUSE12QHOWDOYOURECOMMENDTHESPECIALTYOFTHERESTAURANTAWOULDYOULIKETOTRYOURSPECIALTYITISOURCHEFSRECOMMENDATION,VERYDELICIOUSINDEED13QVISITTHETABLETOCHECKIFYOURSERVICEISSATISFACTORYINFORMTHEGUESTTHELASTCOURSEWILLBEDESSERTAISEVERYTHINGTOYOURSATISFACTIONALLTHEDISHESHAVEBEENSERVEDASTHEMENUGOES,EXCEPTFORTHEDESSERTTOFOLLOW14QASKTHEGUESTHISCHOICEOFTHEMAINCOURSEAWHATWOULDYOULIKEFORYOURMAINCOURSE15QASKTHEGUESTHOWHEWOULDLIKEHISSTEAKPREPAREDAHOWWOULDYOULIKEYOURSTEAKDONERARE,MEDIUMORWELLDONE16QWHATISTHEDUTYOFAFOODANDBEVERAGEMANAGERAAFOODANDBEVERAGEMANAGERISINCHARGEANDDIRECTSTHEWORKOFTHEDEPARTMENT17QTELLTHEGUESTTHERESTAURANTOFFERSPREFERENTIALPRICETOREGULARGUESTSAWEOFFERAPREFERENTIALPRICEOF20DISCOUNTTOTHEREGULARGUESTS18QASKTHEGUESTTHEWAYHEWOULDLIKETODECORATETHEBANQUETHALLAHOWWOULDYOULIKEUSTOSETUPTHEBANQUETHALLDOYOUNEEDSOMESPECIFICDECORATIONFORTHEBANQUET19QTELLTHEGUESTSHOWTOAPPRECIATETHEARTOFCHINESECOOKINGATHECHARMOFCHINESECOOKINGLIESINTHEDELICACYOFTHEDISHESINTERMSOFTHECOLOR,THEFLAVORANDTHETASTE20QWHENTHEGUESTTELLSYOUTHEYNEEDMORETIMETOTHINKBEFOREORDERING,HOWDOYOURESPONDAVERYWELL,PLEASETAKEYOURTIMEIWILLBEBACKWITHYOUINAMOMENT21QTELLTHEGUESTSTHEGENERALSEQUENCEOFACHINESEDINNERACHINESEDINNERUSUALLYSTARTSWITHCOLDDISHESANDENDSWITHASOUP22QWHATDOYOUSAYIFTHEGUESTORDERSADISHWHICHISNOTAVAILABLEINYOURRESTAURANTAIMAFRAIDWEDONOTSERVETHISDISHINOURRESTAURANTMAYIRECOMMENDTHESPECIALTYOFTODAY23QHOWDOYOUASKABOUTTHEGUESTSPREFERENCEFORSALADAWHATKINDOFSALADWOULDYOUPREFERWEHAVEHAMSALAD,PRAWNSALAD,AND3FRESHVEGETABLESALAD24QHOWDOYOURESPONDTOAGUESTSCOMPLIMENTSTOYOURSERVICEATHANKYOUFORYOURCOMPLIMENTSITSOURGREATESTPLEASURETOBEOFSERVICE25QEXPLAINTHESERVICECHARGETOTHEGUESTSBILLAASYOUMAYHAVENOTICED,A10SERVICECHARGEHASBEENADDEDTOTHETOTAL26QWHATDOYOUSAYAFTERAGUESTHASBROUGHTAPROBLEMTOYOURATTENTIONATHANKYOUFORBRINGINGTHISMATTERTOOURATTENTIONITHELPSTOIMPROVEOURSERVICE27QTELLTHEGUESTWHERETOPAYHISBILLAYOUMAYPAYTHEBILLATTHECASHIERSDESKTHISWAYPLEASE28QASKTHEGUESTWHATVEGETABLEHEDLIKETOHAVEWITHHISCHICKENAWHATVEGETABLEWOULDYOULIKETOGOWITHYOURROASTCHICKEN29QTELLTHEGUESTWHATEXACTLYISTHEDISHOF“SPAGHETTIWITHLAMB”A“SPAGHETTIWITHLAMB”ISACTUALLYLAMBCOOKEDWITHHERBSANDSERVEDWITHSPAGHETTI30QIFTHEGUESTWANTSTOMAKEARESERVATIONWITHYOURRESTAURANT,WHATINFORMATIONDOYOUNEEDTOKNOWAIHAVETOCONFIRMSUCHINFORMATIONREGARDINGTHENAMEOFTHEGUEST,HISTELEPHONENUMBER,THETIMEFORTHERESERVATION,THENUMBEROFGUESTSTOBEEXPECTED31QIFAGUESTWANTSTOTRYSICHUANCUISINE,HOWDOYOUHELPTHEMORDERAIFYOULIKE,YOUCOULDTRYCHONGQINGSTYLEHOTPOTITISAWONDERFULCOMBINATIONOFMEAT,POTATO,CABBAGE,LOTUSROOT,TOFU,ANDMUSHROOMINASPICYBROTHITISONEOFTHEMOSTPOPULARITEMSONOURMENU32QWHATWILLABARTENDERTELLTHEGUESTSABOUTMARGARITAAAMARGARITAISAPOPULARCOCKTAILMADEBYMIXINGONEPARTOFTEQUILAANDTHREEPARTSOFDRYWINEANDLEMON33QWHATWOULDYOUSAYIFTHEGUESTWANTSTOKNOWTHEBUSINESSHOURSOFYOURRESTAURANTAWEPROVIDERESTAURANTSERVICEFROM630AMTO1000PMEVERYDAY34QHOWTOENSURETHEGUESTSNEEDSAREMETWHENSEATINGTHEMAIWILLASKDOYOUHAVEANYPREFERENCEASTOWHEREYOUSIT35QWHATINFORMATIONDOYOUGIVEWHENINTRODUCINGYOURRESTAURANTTOTHEGUESTAIWOULDTELLTHEGUESTABOUTTHESTYLE,THESPECIALTIES,THEPOPULARDISHES,THEBUSINESSHOURSOFTHERESTAURANT36QIFSOMEGUESTSCOMPLAINTHATTHEREISAGUESTSMOKINGINTHENONSMOKING4RESTAURANT,WHATSHOULDYOUDOAIWILLAPOLOGIZETOTHEUPSETGUESTSANDREMINDTHEOTHERGUESTTHATSMOKINGISNOTALLOWEDINTHERESTAURANTIFHEWANTSTOSMOKE,HEDBETTERGOTOTHESMOKINGAREAOFTHEHOTEL37QWHATWOULDYOUSAYWHENYOUWANTTORECOMMENDSOMETHINGTOTHEGUESTAMAYIRECOMMENDTHISONE,MADAM/MAYISUGGESTYOUTRYTHISONE,SIR/WOULDYOULIKETOTAKEALOOKATTHIS,MISS38QWHATDOYOUNEEDTODOAFTERTHEGUESTHASFINISHEDORDERINGAINEEDTOCONFIRMEVERYTHINGBYREPEATINGALLTHEDISHESHEHASORDEREDANDALLRELEVANTPREFERENCESHEHASMENTIONEDBEFOREILEAVE39QAFTERYOUHAVEFINISHEDTAKINGORDERFORTHEGUESTS,WHATWOULDYOUSAYATHANKYOUPLEASEWAITAMINUTEWELLBEBACKWITHYOURORDERSOON40QWHATDOYOUSAYTOCHECKUPONTHEGUESTSNEEDSWHENALLTHEDISHESHAVEBEENSERVEDADOYOUENJOYTHEMEALISTHEREANYTHINGELSEICANDOFORYOU41QIFTHEGUESTCOMPLAINSTHATTHEPANCAKESARESTONECOLDANDASHARDASROCKWHATWOULDYOUSAYAIMSORRYTHATSHOULDNEVERHAVEHAPPENEDPLEASEALLOWUSTOHAVETHECHEFPREPAREANEWONEFORYOUIMMEDIATELY42QWHATWOULDYOUSAYTOTHEGUESTWHENYOUARERECOMMENDINGYOURHOUSESPECIALTYAWOULDYOULIKETOTRYOURHOUSESPECIALTYITSVERYPOPULARAMONGOURGUESTS43QHOWDOYOURESPONDTOAGUESTSCOMPLAINTABOUTTHEDISHBEINGTOOSALTYAIWILLAPOLOGIZEANDSAY“LETMEORGANIZEANOTHERDISHFORYOU”44QIFTHEGUESTTELLSYOUTHATHISWIFEISAVEGETARIAN,WHATWOULDYOUSAYAWEDOSERVEDELICIOUSVEGETARIANFOODINOURRESTAURANTACTUALLYTHETOFUDISHESAREVERYPOPULARAMONGTHEGUESTS45QIFTHEGUESTSTELLYOUTHATTHEYAREFULL,BUTTHEREISSTILLONEMOREDISHWHICHHASNTBEENSENTTOTHETABLE,WHATWOULDYOUDOAIWILLCHECKWITHTHECHEFTOSEEWHETHERTHEDISHISCOOKEDORNOTIFITSCOOKED,IWILLASKTHEGUESTSIFTHEYWOULDLIKETOHAVEITPACKEDANDTAKEAWAYWITHTHEMIFITHASNOTBEENCOOKEDYETIWILLHELPTHEMTOCANCELTHEDISH46QWHATARETHEDIFFERENTAREASOFFERINGAVARIETYOFMEALSANDSERVICESALLWITHINAHOTELATHEREREANUMBEROFDIFFERENTAREASOFFERINGMEALSANDSERVICESWITHINAHOTELTHERESTAURANT,GRILLROOM,DIFFERENTBARS,CAFETERIAANDCOFFEESHOP,ASWELLASROOMSERVICE,LOUNGESERVICEANDBANQUETING547QIFAGUESTWONDERSWHETHERHECOULDSMOKEATTHEBAR,WHATWILLYOUPROBABLYSAYAIWILLSAY“IMSORRYBUTSMOKINGISNOTALLOWEDANYWHEREINSIDETHEBAR”48QWHATWOULDYOUASKWHENTHEGUESTORDERSWHISKYAIWILLASK“DOYOUWANTITSTRAIGHTUPORONTHEROCKS”49QWHATISTHEDUTYOFANEXECUTIVECHEFAANEXECUTIVECHEFDECIDESONTHEITEMSONTHEMENUS,ANDCOORDINATESTHEPREPARATIONOFTHEFOODANDBEVERAGE50QWHATWILLYOUDOWHENTHEGUESTTELLSYOUTHATTHERESAMISCALCULATIONINTHEBILLAIWILLCHECKWITHTHEGUESTCAREFULLYIFTHEREISAMISTAKE,IWILLAPOLOGIZEANDTHENBRINGTHEBILLBACKTOTHECASHIERSDESKTOCORRECTIT51QWHATDOYOUNEEDTODOIFTHEGUESTWOULDLIKETOCHARGEHISBILLTOHISROOMAINEEDTOIDENTIFYTHEGUESTBYASKINGHIMTOSHOWHISROOMCARD,ANDTHENIWILLTAKEDOWNHISNAME,ROOMNUMBER,ANDFINALLYHELPHIMTOSIGNTHEBILL52QWHATWOULDYOUASKIFTHEGUESTWANTSTOSETTLEHISBILLAHOWWOULDYOULIKETOPAYINCASH,BYCREDITCARD,ORROOMCHARGE53QWHATWILLYOUSAYTOTHEGUESTSWHENTHEYVEENJOYEDDINNERANDARELEAVINGTHERESTAURANTATHANKYOUFORCOMINGWELOOKFORWARDTOSEEINGYOUAGAIN54QHOWDOYOUASKTHEGUESTSWHOISPAYINGFORTHEDINNERADOYOUWANTSEPARATEDBILLSORJUSTONESINGLEBILL/MAYIKNOWWHOISPAYING,PLEASE55QWHATDOYOUASKTOSEEIFTHEGUESTWOULDLIKETOHAVEANAPERITIFBEFOREORDERINGAWOULDYOULIKEANAPERITIFBEFOREYOUORDER/DOYOUCAREFORADRINKBEFOREYOUORDER56QIFTHEGUESTCOMPLAINSTHATTHESOUPISCOLD,WHATSHOULDYOUDOAIWILLAPOLOGIZETOTHEGUESTANDPROMISETORETURNTHESOUPTOTHECHEFIMMEDIATELYANDGETAFRESHHOTBOWLOFSOUPFORTHEGUEST57QWHATQUESTIONWOULDYOUASKFURTHERWHENTHEGUESTORDERSCOFFEEAWOULDYOULIKEYOURCOFFEEBLACKORWHITE/WOULDYOULIKEYOURCOFFEEWITHCREAMORMILK58QGIVETHEGUESTANORIENTATIONOFTHEBUFFETBREAKFASTINTHEHOTELAWESERVEAGOODSELECTIONOFBREAKFASTITEMSATTHEBUFFETFRESHFRUIT,CEREALS,PASTRIES,COLDMEAT,EGGDISHESANDALLTHELOCALDISHESARECONVENIENTLYLAIDOUTFOROURGUESTSPLEASEHELPYOURSELF59QWHATARETHEFIVEMAINKINDSOFRESTAURANTSERVICES6ATHEREAREMAINLY5KINDSOFRESTAURANTSERVICESTHEYAREGUERIDONSERVICE,SILVERSERVICE,PLATESERVICE,BUFFETSERVICEANDTAKEAWAYSERVICE60QTELLTHEGUESTSABOUTTHECHOICESTHEYHAVEFORMAINCOURSEAWHATWOULDYOULIKETOHAVEFORMAINCOURSEWEHAVESIRLOINSTEAK,ROASTLAMB,GRILLEDPRAWNSANDSCALLOPSWITHGINGERSAUCE客房中式铺床项目英语口试题库情景应答及答题要点1QYOUCOMETOMAKEUPROOMFORAGUEST,BUTHETELLSYOUTHATHEPREFERSITLATERBECAUSEHEISBUSYDOINGSOMEPAPERWORK,WHATWILLYOUSAYAIWILLSAYTHATSALLRIGHTIWILLCOMEBACKLATERWHATTIMEWOULDITBECONVENIENTFORYOU,SIR2QYOUAREMAKINGUPROOMSWHENAGUESTCOMESANDASKSYOUTORESCHEDULEANDCLEANUPHISROOMNOW,SINCEHEISHAVINGAVISITORINANHOURWHATWILLYOUSAYAIWILLSAYWEUSUALLYDOTHECHECKOUTROOMSFIRST,BUTWECANMAKEUPROOMSEARLIERONREQUEST3QWHATWILLYOUDOIFTHEGUESTSAYSTHATSHEWANTSTOUSEHERHAIRDRYER,BUTITS110VOLTSAIWILLTELLTHEGUESTTHATTHEELECTRICALVOLTAGEINCHINAIS220VOLTSANDIWILLSENDHERATRANSFORMERORAHAIRDRYERFOR220VOLTS4QIFTHEGUESTSAYSTHATHEWILLLEAVEANDCOMEBACK2DAYSLATER,ANDHEISNOTABLETOTAKETHELAUNDRYTHENEXTDAYWHATWILLYOUSAYAIWILLTELLHIMTHEYPROVIDE“HOLDFORRETURN”SERVICEINTHELAUNDRYDEPARTMENT,WHEREHECANHAVEHISLAUNDRYKEPTUNTILHERETURNS5QYOUAREGOINGTODOTURNDOWNSERVICEFORTHEGUEST,BUTHEISWORKING,WHATWILLYOUDOAIWILLASKTHEGUESTIFHEDLIKEMETODOTHETURNDOWNSERVICENOWIFNOT,IWILLASKHIMWHENITWILLBECONVENIENTFORHIM6QWHATWILLYOUSAYIFTHEGUESTTELLSYOUTHETEMPERATUREINTHEROOMISNOTAGREEABLEADONTWORRYIWILLADJUSTTHEAIRCONDITIONINGFORYOU7QIFTHEGUESTCOMPLAINSTHATTHEREISHAIRALLOVERINTHEBATHROOM,WHATWILLYOUDOAIWILLAPOLOGIZEFIRST,ANDTHENIWILLTELLTHEGUESTWELLHAVEAROOMATTENDANTTAKE7CAREOFTHISIMMEDIATELY,ASHYGIENEANDTIDINESSISOURTOPPRIORITY8QTRYTOINTRODUCETHEDIFFERENTTYPESANDSTYL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SHIRTISMISSING,ANDYOUVESEWEDONANEWONEFORHIM10AMRDAVE,HERESYOURLAUNDRYBYTHEWAY,ONEBUTTONWASMISSINGFROMYOURSHIRT,ANDWEVESEWEDONANEWONE39QONEGUESTLOOKSWORRIED,SHOWYOURCONCERNANDOFFERYOURHELPAGOODAFTERNOON,YOULOOKWORRIEDWHATHASHAPPENEDHOWCANIHELPYOU/CANIBEOFASSISTANCE40QAPOLOGIZEFORTHEINCONVENIENCECAUSEDTOTHEGUEST,ANDASSUREHIMITWILLNOTHAPPENAGAINAIMSORRYFORTHEINCONVENIENCE,SIRIASSUREYOUTHISWONTHAPPENAGAIN41QTHEGUESTTELLSYOUTHATHESJUSTHADASHOWER,ANDTHEBATHROOMISQUITEAMESSADONTWORRYSIRIWILLTIDYUPYOURBATHROOMRIGHTAWAY42QHOWDOYOURESPONDIFTHEGUESTASKSYOUWHETHERBABYSITTINGSERVICEISAVAILABLEINTHEHOTELAYES,WEDOHAVEBABYSITTINGSERVICEINTHEHOTELYOUCANDIAL888FORBABYSITTINGSERVICETHESITTERSARECOMPETENTANDEXPERIENCED43QHOWDOYOUBIDFAREWELLTOACHECKINGOUTGUESTATHANKYOUFORCOMINGHOPEYOUENJOYEDYOURSTAYWITHUSGOODBYE44QINFORMTHEGUESTSTHATTHEHOTELPROVIDESAHANDTORCHFORTHEGUESTATHERESAHANDTORCHINTHEDRAWEROFTHEBEDSIDETABLEFORYOURCONVENIENCE45QWHATARETHEITEMSOFINFORMATIONARECEPTIONISTSHOULDASKTHEGUESTSTOENTERWHENFILLINGOUTTHEREGISTRATIONFORMATHERECEPTIONISTSHOULDMAKESURETHATSUCHINFORMATIONITEMSASTHEGUESTSFULLNAME,ADDRESS,NATIONALITY,FORWARDINGADDRESS,VISITINGPURPOSEANDSIGNATUREAREALLENTEREDCORRECTLYANDLEGIBLY46QHOWDOYOUASKFORGUESTSPERSONALINFORMATIONPOLITELYAEXCUSEMEMAYIHAVEYOURNAME,ADDRESSANDYOURTELEPHONENUMBER47QHOWTOASKABOUTTHEROOMRATEFORADOUBLEROOMAWHATISTHEPRICEFORADOUBLEROOM/HOWMUCHISADOUBLEROOMPERNIGHT48QHOWDOYOUASKTHEGUESTTOFILLOUTTHEREGISTRATIONFORMWHILEYOUREBUSYWITHTHEKEYCARDAWOULDYOUPLEASEFILLOUTTHISREGISTRATIONFORMWHILEIPREPAREYOURKEYCARD49QYOUVEHELPEDTHEGUESTCHECKINATTHEFRONTDESKANDNOWTELLHIMTOFOLLOWTHEBELLBOYTOHISROOMAIFYOUAREREADY,THEBELLBOYWILLSHOWYOUUPTOYOURROOM1150QAGUESTISMAKINGARESERVATIONANDHEWONDERSIFTHER