管理学学习资料：cha

ManagingSocialResponsibility&Ethics,Chapter5,LecturerZhangXuezhizhxuezhDiscusswhatitmeanstobesociallyresponsibleandwhatfactorsinfluencethatdecisionExplaingreenmanagementandhoworganizationscangogreenDiscussthefactorsthatleadtoethicalandunethicalbehaviorDescribemanagementsroleinencouragingethicalbehaviorDiscusscurrentsocialresponsibilityandethicsissues,FromObligationtoResponsivenesstoResponsibility,SocialObligation社会义务-theobligationofabusinesstomeetitseconomicandlegalresponsibilitiesandnothingmore.SocialResponsiveness社会响应-whenafirmengagesinsocialactionsinresponsetosomepopularsocialneed.SocialResponsibility社会责任-abusinesssintention,beyonditslegalandeconomicobligations,todotherightthingsandactinwaysthataregoodforsociety.,社会义务、响应和责任,国家标准要求玩具成品所含汞不能超过50单位。下列公司的做法分别属于？某公司建立严格的产品质量检测体系，保障产品含汞量不超过50单位。某公司采用了一种新型涂料用于玩具生产，这种涂料不但不含汞，而且还不含有我国居民越来越关注、目前国内尚无规范标准的”邻苯二甲酸酯”。某公司向汶川地震灾区捐款100万。,Copyright2010PearsonEducation,Inc.PublishingasPrenticeHall,TheClassicalView古典观点,Managementsonlysocialresponsibilityistomaximizeprofits(createafinancialreturn)byoperatingthebusinessinthebestinterestsofthestockholders(ownersofthecorporation).Expendingthefirmsresourcesondoing“socialgood”unjustifiablyincreasescoststhatlowerprofitstotheownersandraisespricestoconsumers.,TheSocioeconomicView社会经济学观点,Managementssocialresponsibilitygoesbeyondmakingprofitstoincludeprotectingandimprovingsocietyswelfare.Corporationsarenotindependententitiesresponsibleonlytostockholders.Firmshaveamoralresponsibilitytolargersocietytobecomeinvolvedinsocial,legal,andpoliticalissues.“Todotherightthing”,矿企的社会责任,中国平均每天死于矿难的人有多少？请百度一下。请举例说明矿企业承担社会义务、响应和责任的行为请分别以古典观点和社会经济学观点，解释矿企应承担的社会责任。何祚庥院士:“矿工,谁叫你不幸生在了中国!”你如何评价？你认为应该如何解决矿难问题。,说的比做得好跨国公司在华社会责任,2006年保洁的SK-II9款产品被曝出含有铬和钕违禁化学成分。早在2004年，全总就已经要求沃尔玛在华企业建立工会，但是截止2006年仍然没有一家分店成立工会2010年力拓卷入行贿门和间谍门。2013年葛兰素史克爆出行贿丑闻。2013年多家机构发布社会责任研究报告，指出许多大型国际品牌存在供应链环境污染问题。,Copyright2010PearsonEducation,Inc.PublishingasPrenticeHall,58,Exhibit5-1:ArgumentsForandAgainstSocialResponsibility,GreenManagementandSustainability,SocialScreening社会屏障-applyingsocialcriteria(screens)toinvestmentdecisions.GreenManagement绿色管理-managersconsidertheimpactoftheirorganizationonthenaturalenvironment.,HowOrganizationsGoGreen,Legal(orLightGreen)Approach-firmssimplydowhatislegallyrequiredbyobeyinglaws,rules,andregulationswillinglyandwithoutlegalchallenge.MarketApproach-firmsrespondtothepreferencesoftheircustomersforenvironmentallyfriendlyproducts.StakeholderApproach-firmsworktomeettheenvironmentaldemandsofmultiplestakeholdersemployees,suppliers,andthecommunity.ActivistApproach-firmslookforwaystorespectandpreservetheenvironmentandbeactivelysociallyresponsible.,Exhibit5-2:GreenApproaches,ManagersandEthicalBehavior,Ethics道德（伦理）-principles,values,andbeliefsthatdefinerightandwrongbehavior.Values价值观-basicconvictionsaboutwhatisrightandwrong.,PersonalityVariables,EgoStrength自我强度-apersonalitymeasureofthestrengthofapersonsconvictions.LocusofControl控制点-apersonalityattributethatmeasuresthedegreetowhichpeoplebelievetheycontroltheirownfate.,Exhibit5-3:FactorsthatDetermineEthicalandUnethicalBehavior,MoralDevelopment,AmeasureofindependencefromoutsideinfluencesLevelsofIndividualMoralDevelopmentPreconventionallevel前习俗Conventionallevel习俗Principledlevel原则Stageofmoraldevelopmentinteractwith:IndividualcharacteristicsTheorganizationsstructuraldesignTheorganizationscultureTheintensityoftheethicalissue,Exhibit5-4:StagesofMoralDevelopment,StructuralVariables,OrganizationalcharacteristicsandmechanismsthatguideandinfluenceindividualethicsExamplesinclude:PerformanceappraisalsystemsRewardallocationsystemsBehaviors(ethical)ofmanagers,OrganizationsCulture,Values-BasedManagement基于价值观-anapproachtomanaginginwhichmanagersestablishandupholdanorganizationssharedvalues.ThePurposesofSharedValuesGuidingmanagerialdecisionsShapingemployeebehaviorInfluencingthedirectionofmarketingeffortsBuildingteamspiritTheBottomLineonSharedCorporateValuesAnorganizationsvaluesarereflectedinthedecisionsandactionsofitsemployees,IssueIntensity问题强度,Characteristicsdetermineissueintensityorhowimportantanethicalissueistoanindividual:greatnessofharm,consensusofwrong,probabilityofharm,immediacyofconsequences,proximitytovictim(s),andconcentrationofeffect.,Exhibit5-5:EthicalIntensity,EthicsinanInternationalContext,EthicalstandardsarenotuniversalSocialandculturaldifferencesdetermineacceptablebehaviors.ForeignCorruptPracticesActItisillegaltocorruptaforeignofficial,yet“token”paymentstoofficialsarepermissiblewhendoingsoisanacceptedpracticeinthatcountry.,Exhibit5-6:TenPrinciplesoftheUNGlobalCompact,EncouragingEthicalBehavior,Hireindividualswithhighethicalstandards.Establishcodesofethicsanddecisionrules.Leadbyexample.Setrealisticjobgoalsandincludeethicsinperformanceappraisals.Provideethicstraining.Conductindependentsocialaudits.Providesupportforindividualsfacingethicaldilemmas.,2020/5/2,25,案例：HR经理的回扣,某君旧址于某五星级酒店，担任人力资源经理。他负责的一项工作是招聘培训生。他与前来联系的某旅游中专学校老师商定：每个录取的学生交给学校2600元实习费，其中包括给他的600元回扣，学生实习3个月，每月工资1500元。,2020/5/2,26,案例：团队跳槽,某君最初任职于某五星级酒店，担任行政总经理。2008年，他辞职来到该市新筹建的温泉度假山庄。之后，他从原单位挖来了从营销、到财务、再到厨师的10多名业务骨干。2010年他再次辞职，到一家正在筹建的高尔夫俱乐部就职，又开始了新的一轮挖人行动。,CodeofEthics道德规范,CodeofEthics-aformalstatementofanorganizationsprimaryvaluesandtheethicalrulesitexpectsitsemployeestofollow.,Exhibit5-7:CodeofEthics,Exhibit5-7:CodeofEthics(cont.),TheValueofEthicsTraining,CanmakeadifferenceinethicalbehaviorsIncreasesemployeeawarenessofethicalissuesinbusinessdecisionsClarifiesandreinforcestheorganizationsstandardsofconductHelpsemployeesbecomemoreconfidentthattheywillhavetheorganizationssupportwhentakingunpopularbutethicallycorrectstances,Exhibit5-8:AProcessforAddressingEthicalDilemmas,PromotingPositiveSocialChange,Whistle-Blower内部举报人-individualswhoraiseethicalconcernsorissuestoothers.SocialEntrepreneur社会企业家-anindividualororganizationwhoseekso