定稿Writing A Letter of Complaint

Unit23CommunicationWorkshop,Writing:ALetterofComplaint,Learningaims:Tolearnabouttheformatandcontentsofcomplaintletters;Towritealetterofcomplaint.,.,Aletterofcomplaint,ALetterofComplaintisaletterinwhichyoucomplainaboutthegoodsyouboughtandtheserviceyoureceived.Itisabusinessletter.,.,_A).Iwouldlikethemtogivebackmymoneyandcompensatemefortheinjuries.Iwouldliketoreceiveapositivereplywithinthenextthreeweeks.Iintendtotakefurtheraction._B)IamwritingtoyouabouttheimportedexercisebikewhichIboughtfromMegastoreson29thSeptemberfor499._C).Themanagerrefusedtogivebackmymoneyorrepairthebike.Hewasalsoextremelyrude._D).Thebikewasnotstableandwasbadlymade.Thespeedcontrolstoppedworking.Themachinethatmeasuresheartbeatsalsobroken.AwheelbrokeasIwascyclingatfullspeed.Ipulledamuscle.,Readandputtheletterintotherightorder:,.,Layoutofancomplaintletter,Introduction,Reasonsforthecomplaint,Yourdemands,B).IamwritingtoyouaboutIboughtfromonfor.,D).Thebikewasnotstableandwasbadlymade.Thespeedcontrol.andthemachineAwheel.Ipulledamuscle.,C).WhenItookthebikeback,themanagerrefusedto.Hewasextremelyrude.,A).Iwouldlikeyoutoandsuggestthat.Unless,Iintendtotakefurtheraction.,Reactiontoyourcomplaint,.,Part1:Introduction,IamsorrytotroubleyoubutIamafraidthatIhaveto_(对你们公司给予的服务提出投诉).,Iamwritingtoyouto_(投诉我上周你们店里买的手机),includetheimportantfactsaboutyourpurchasewriteitinamoreformalstyle.,makeacomplaintabouttheserviceIreceivedfromyourcompany,complainaboutthecellphoneIboughtfromyourshoplastweek.,bebrief简洁,.,Part2:Reasonsforthecomplaint,Yourfeeling:IamsorrytosayIamunhappy/unsatisfied/disappointedabouttheproduct.Yourcomplaints:,First,SecondThird,Firstofall/tobeginwith,Besides/inaddition,Whatsworse/evenworsethanthat,bereasonable合理,notonlybutalso,asaresult,.,_,thebikewasnotstableandwasbadlymade._,thespeedcontrolstoppedworking._,themachinethatmeasuresheartbeatsalsobroke._,awheelbrokeasIwascyclingatfullspeed.()Ipulledamuscle.,Reorganizethereasonsforcomplaintsbyusinglinkingwordsandexpressions.,First,Second,Whatsworse,so/Asaresult,Besides,Suitabledetails,Naturaltransitions,WhenItookthebikeback,_themanagerrefusedtogivebackmymoneyorrepairthebike，_hewasextremelyrude.,notonlydid,refuse,butalso,.,Part3:Reactiontothecomplaint,WhenItooktheproductbacktotheshop,theassistantsaid_andrefusedto_.,不是我们的问题这货不能退,itwasnottheirfault,givebackmymoney,berealistic真实,optional,.,Part4:Yourdemands,Polite,Serious,Firm,Iwouldbegratefulifyouwouldlookintothemattercarefully.,IwillwritetotheConsumerAssociationunlessIreceiveasatisfactoryreply.,Iwouldlikeyoutogivebackmymoneyassoonaspossible.,bespecific具体,付赔偿金退钱更换商品采取法律行动给当地报刊写信,paycompensation,refundmoney,replacetheproduct,takelegalaction,writetothelocalnewspaper,.,DearSir/Madam,Iamlookingforwardtoyourreply.Yoursfaithfully,_,Summary:,Iamwritingtoyoutocomplainabout_.,IamsorrytosaythatIamunhappyabout_.(Firstofall,_.Inaddition,_.Evenworsethanthat,_.),Iwouldlikeyouto_.Iintendto_unlessyougivemeasatisfactoryreply.,theshoesIboughtinyourstorelastweek.,thepoorquality.,theywerenotmadeofleather.,theyhurtmyfeetalot.,theheelfelloffwhileIwaswalking.,givebackmymoney.,takefurtheraction,.,DearSir/Madam,Iamlookingforwardtoyourreply.Yoursfaithfully,_,Summary:,Iamwritingtoyoutocomplainabout_.,IamsorrytosaythatIamunhappyabout_.(Firstofall,_.Inaddition,_.Evenworsethanthat,_.),Iwouldlikeyouto_.Iintendto_unlessyougivemeasatisfactoryreply.,Writing:,父亲节要到了，你上周在光明商场给父亲买了一块电子手表，使用中发现手表出现了很多问题：1.质量差2.手表不防水3.售货员拒绝退款4.就此问题请写一封投诉信并提出你的要求。,.,Introduction:Reasonsforcomplains:Reactiontothecomplaint:Demands:,poorqualitynotwaterproof;loseaboutfiveminuteseveryhourthealarm,notworkbattery,dieafterafewhoursbutton,notwork,refusetogivebackmymoneyberude,givebackmoneyrepair/replacethewatchtakefurtheraction,adigitalwatch(lastweek,GuangMingshoppingcenter),.,Evaluation,.,Homework,Option1（product）:假设你是李华，你购买了一台冰箱，因有质量问题（不制冷，噪音大；无法维修等），要求该公司更换。请根据下列要点用英文写一封电子邮件。参考词汇：制冷-coldcontrol;Option2(service)假设你是李华，请你就本校图书馆的状况给校长写一封投诉信，内容包括图书馆的藏书数量少,更新速度慢，环境有待改善（照明、