剑桥商务英语中级试题

正文In answer to your questions, Action Appliances hasbeen manufacturing top quality appliances for 15years now. We began selling rice cookers from onesmall shop in Taipei. At that time, we were strictly amom-and-pop operation.To keep up with overwhelming customer response, the company expanded rapidly. Weimproved our R&D department and enlarged our product lines to include washers anddryers, refrigerators, and microwave ovens. Our appliances are geared toward households withhigh needs but minimal space.Taiwan is still our main market. As a matter of fact, youll find at least one Action appliance inone out of three households in Taipei alone.With a strong home base, we feel were ready to move overseas. Recent consumer researchefforts prove that over 40% of the appliance market in Canada and the United States consistsof highly efficient, compact products. Youll find that our appliances meet these needs.句型总结开场白1. In answer to your questions, Action Appliances has been manufacturing top qualityappliances for 15 years now.2. Regarding your questions, Action Appliances has been in business for 15 years.3. In response to your questions, Action has been producing top quality products for 15years now.一开始就直接回答问题，不仅使晤谈进行顺利，并表示你对客户的问题定不回避。regarding及 inresponse to都有针对的意思，皆可作为响应询问的开头语;并用现在完成式表示从过去到现在，一直从事的业务。说明成长1. To keep up with overwhelming customer response, the company expanded rapidly.2. Customer response was overwhelming, so we were able to expand steadily.3. We grew quickly and steadily due to a strong customer response.说明公司刚开始营运时，顾客的热烈反应，以及公司因应的方式。customer response，顾客反应。市场占有率1. As a matter of fact, youll find at least one Action appliance in one out of three households inTaipei alone.2. In fact, our appliances are used in one out of three households in Taipei.3. Actually, youll find at least one Action appliance in one out of three households in Taipei.本段应以明确的例子及统计数字，说明产品如何受欢迎，以支持公司的形象。用as a matter of fact, infact及 actually做为句子开头语，使谈话口语化，同时加强语气。公司的目标1. Recent consumer research efforts prove that over 40% of the appliance market in Canadaand the States consists of highly efficient, compact products.2. Marketing studies show that a market exists in Canada and the States for ourcompactproducts.3. Recent consumer research leads us to believe that a market exists in Canada and the Statesfor our appliances.以公司的目标作为谈话的总结，同时以明显直接的事实来证明公司的目标正确，有发展潜力。关键句型为prove that ，证明出。2. TeamworkYour company is keen to encourage staff to work together in teams. You have been asked to suggest ways in which this could be implemented.How to convince staff of the advantage of teamworkHow to evaluate the results of the companys policyStaff FitnessYour company is keen to have a fit and healthy workforce. You have been asked to suggest ways in which this could be achieved.What the advantages are to a company of having a fit and healthy workforceWhat facilities a company should provide in order to encourage staff to be fit andhealthyInvesting in Staff TrainingYour company has recently had a problem with staff leaving the company shortly after completing training courses. You have been asked to write a report for senior management on this situation.How to encourage staff who have undertaken training courses to stay with the companyHow to ensure that a company benefits from providing a range of facilities for its workforceCorporate EntertainmentYour company is keen to establish a policy for entertaining important clients.You have been asked to make recommendations for a policy for corporate entertainment.What are the advantages and disadvantages to a company of entertaining clientsWhat are the criteria for selecting entertainment for clientsStaff RetirementYour company wants to introduce a program to help staff prepare fully for retirement.What practical preparations staff need to make for their retirementWhat the advantages and disadvantages are to a company of staff retiringWorking from HomeYour company is considering allowing some employees to work from home for part of the working week. Your managing director has asked you to write a report on this proposal.Which employees this system would be most suitable forHow technology could help to make the system of working from home effectiveExport OfficeYour company has decided to open an export office in order to deal with an increase in orders from abroad. This office will be responsible for the companys exports and will be visited by foreign representative.What kinds of jobs will be available in the new officeWhat training will be needed for these jobsNew FactoryYour company is expanding and wants to open a new factory in another area. You have been asked to consider where the best place would be to locate it.What factors need to be considered in choosing a good locationWhich of these factors are the most important to consider3. Cost cuttingYour company has decided to try to reduce costs. You have been asked to investigate the possibility of cutting the financial costs of operating your department.Which are the areas where costs could be cut?What problems might arise from cutting costs?Customer complaintsYour manager is not satisfied with the way staff reacts to complaints from clients about products or services. You have been asked to suggest how this could be improved.How the company can make effective use of will be available in the new office?What training will be needed for these jobs?Staff recruitmentYour factory urgently needs to recruit a large number of temporary staff in order to fulfill an unexpected order. The staff needs to be ready to start work as soon as possible.What you need to do in order to find suitably skilled staff?What type of induction program the new staff will need before they start work?Modernization ProgramYou work for a large company which has decided to introduce a program of modernization and improvement. You are involved in setting up this program.How to prepare staff for major changes within the companyWhat other factors have to be considered when introducing major changes in a companyLanguage Courses AbroadYour company has offered you the opportunity of attending a six-month English language course abroad. You have to decide whether to accept, and are therefore going to attend a meeting to find out more about the offer.What the advantages are of learning languages abroadWhat plans you will have to make for work and home if you go away for a long periodPotential SupplierA potential supplier will soon be visiting you at your workplace. You think this supplier and the products or services they offer could be very important for the future of your company.What you need to find out about the supplier and the product