商务英语培训资料3

商务英语,BusinessEnglish北京瑞拓电子技术发展有限公司海外事业部市场部,EssayReview,请给Mr.McDonald发一封邮件，请他来机场(PearsonInternationalAirport)接你并送去酒店(Hilton)，可以自己加入一些细节，比如航站楼，抵达时间等。,EssayReview,DearMr.McDonald,ImwritingtoyoubecauseIwillbearriveatPearsonInternationalAirportonWednesdaythisweek.IhaventbeeninTorontobefore,andImalittleworriedifIcouldfindmywaytohotel.DoyouhavetimeonWednesdaytopickmeupattheairport?TheflightwillarriveinTerminal1at10:00a.m.anditisCA119.IhavebookaroomatHiltonHotelneartheairport.BestWishes,OO,EssayReview,DearMr.McDonald,Thankyouforyourlastemail.ImwritingtoyoubecauseIwillbearrivingatPearsonInternationalAirportonWednesdaythisweek.IhaveneverbeeninTorontobefore,andImalittleworriedifIcouldfindmywaytothehotel.DoyouhavetimeonWednesdaytopickmeupattheairport,please?TheflightwillarriveinTerminal1at10:00a.m.anditsnumberisCA119.IhavebookedaroomatHiltonHotelneartheairport.Lookingforwardtoseeyousoon.Haveaniceday!BestWishes,OO,SituationalDialogues,1.机场取票（上午十点半去纽约）A:乘客B:机场票务工作人员2.在波士顿过海关A：乘客B：海关工作人员,Accommodations,CheckingintoaHotel,Bellboyanddoorman,CheckingintoaHotel,Walkintothelobby,CheckingintoaHotel,ReceptionDesk,CheckingintoaHotel,CheckintotheHotelConfirmthereservationLengthofthestayKeycard,GettingSettledinYourRoom,Minibar,GettingSettledinYourRoom,Luggagestand,GettingSettledinYourRoom,Tipthebellboy,GettingSettledinYourRoom,Unpacktheluggage,GettingSettledinYourRoom,Hangclothesinthecloset,BasicHotelServices,AskingforextraitemsPillowTowelsShampooIronIroningboard,BasicHotelServices,UsinglaundryservicesMakealaundryorderPutthelaundryinthelaundrybagFilloutalaundryslip/formCallforapick-up,BasicHotelServices,OtherservicesAskaconciergefordirectionsOrderroomserviceArrangeawake-upcall,CheckingoutofaHotel,Packandpickupthebags,CheckingoutofaHotel,Turninthekeycard,CheckingoutofaHotel,Questionsomecharges,CheckingoutofaHotel,Payforthebill,ListeningPractice,Hotelreception:Check-in,ListeningPractice,Questions:DidMr.Brownbookaroom?WhatkindofroomdidMr.Brownbook?Howlongdidheplantostay?Whichroomwashegoingtostay?,ListeningPractice,Questions:DidMr.Brownbookaroom?Yes.2.WhatkindofroomdidMr.Brownbook?Twinroom.3.Howlongdidheplantostay?3nights.4.Whichroomwashegoingtostay?2809on9thfloor.,ListeningPractice,AudioscriptC=FrontOfficeClerkG=GuestC:Goodafternoon.WelcometoXXhotel.MayIhelpyou?G:Yes,Idlikecheck-in,please.C:Certainly,Sir.MayIhaveyourname,please?G:ImLawrenceBrown.C:Doyouhavereservationwithus.Mr.Brown?G:Yes,fromtonight.C:Justamomentplease.Illcheckourreservationrecord.(Afterawhile),ListeningPractice,C:Thankyouforwaiting,Mr.Brown.YourreservationisforatwinfromMarch5thto7thforthreenights.Isthatright?G:Exactly.C:Couldyoufillouttheregistrationform,please?G:Fine(Filltheform).C:Howwouldyouliketomakepayment?G:ByAmericanExpressCard.C:MayItakeaprintofthecard,please?G:Sure,hereyouare.C：Thankyou,Mr.Brown.Yourroomnumberis2809.Thatsonthe8thfloor.Abellmanwillshowyoutheroom.Pleaseenjoyyourstay.,BusinessEtiquette（Attire）,Questionnaire,BusinessEtiquette（Attire）,判断正误：男士跟女士一样必须有大量的正装储备。女士在任何场合穿正装都是合适的。袖口的商标一定要剪去。坐下时西服上衣的扣子要解开。男士2天换一套西服是可以接受的。男士头发垂落到眉毛下面更有男人味。一条鲜艳的领带在参加面试时可以彰显个性。坐着的时候，袜子裤脚之间露出一截小腿是可以接受的。为了杜绝浪费，你会使用别人赠送或开会送你的衬衫领带，即使并不合适。正式场合使用一次性签字笔是不合适的。,BusinessEtiquette（Attire）,皮鞋脏了以后再去擦。即使在炎热的夏季，谈判场合也不能选择短袖衬衫。电熨斗在商务旅行中很重要。商务会面中别人会注意到你的手和指甲。女士着装中身上衣物超过三种颜色是可以接受的。女士穿着黑色皮裙是可以接受的。进入室内