已阅读5页,还剩27页未读, 继续免费阅读
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
BusinessTravel商务旅行,Whatisbusinesstravel?Travelswithbusinesspurposes.Thepurposes(目的)forbusinesstravelmarketingactivities营销活动negotiation谈判marketresearch&investigation市场研究与调查conference会议tradefair&exhibition交易会及展览cross-regionaltechnicalexchange/productlaunch/large-scalecelebrations跨区域的技术交流、产品发布大型庆典,I.AnIntroductiontoBusinessTravel,3.TipsforBusinessTravelAbroad1)Planningtheitinerary*Givesomethoughttothetripsgoalsandtheirrelativepriorities.*Obtainnamesofpossiblecontacts,arrangingappointments,checkingtransportationschedules,andconfirmthemostimportantmeetingsbeforethetravelerleavesthecountry.*Keepthescheduleflexibleenoughtoallowforbothunexpectedproblemsandunexpectedopportunities.*Checkthenormalworkdaysandbusinesshoursinthecountriestobevisited.Alsotakeforeignholidaysintoaccount.*Beawarethattravelfromonecountrytoanothermayberestricted.,2)Businesspreparationsforinternationaltravel*Languagedifferences*Seasonalweatherconditionsinthecountriestobevisited*Healthcare(e.g.whattoeat,specialmedicalproblemsandprescriptiondrugs)*Electricalcurrent(e.g.atransformerorplugadapter)*Money(e.g.exchangingcurrencyandusingcreditcardsortravelerschecks)*Transportation,accommodationandcommunication*Culturaldifferences*Tipping,Bookingaflight:listening(Ex.1)MichaelBurnetthasaskedhissecretarytobookaflightfromLondonHeathrowAirporttoParisCharlesDeGaulleAirport.Readhisnoteandlookattheflighttimes.Inpairs,decidewhichflightsMichaelcouldtake.,II.TravelArrangement,ListentoMichaelssecretarycallingthetravelagent.Whichflightdoesshebook?FlightNo._Time_Listenagainandcompletethefollowingsentences.Idliketo_toParisCharlesdeGaulleAirport.Imafraidtheflightis_.Isthereaseat_onthatone?Wouldyouliketomakea_?CanIhavethe_name,please?Doyouhave_withus?The_isforonepassengeronBritishAirwaysflight_at_.Couldyousendanemailto_?,BA395,06:20,bookaflight,fullybooked,stillavailable,booking,passengers,anaccount,booking,BA395,6:20,confirmthebooking,2.Changestoflightdetails:writinganemail(Ex.2)Completetheemailfromatravelagenttobusinessclientsusingtheinformationbelow.Write60-80words.Givetheemailtoyourpartner.*FlightstoParisnextweekwillbedivertedtoLyonsbecauseofanairtrafficcontroldispute.*Youdonotknowhowlongthedisputewilllast.*Offerarefundorabookingforalaterdate.,event&reason,problemcaused,solution,SampleAnswer,Vocabularyaircraft/plane飞机checkin办理登机手续(ID,passport,ticketore-ticket)boardingpass/card登机牌delay航班延误airtrafficcontroller空中交通管制员(空管)baggagehandler行李管理员/分拣员first/business/economyclass头等/商务/经济舱flightattendant/cabincrew空中乘务人员/机组人员oneway/round(return)tripticket单程/双程票,III.AirTravel,2.AirlineservicesWorkingroups.Lookatthislistofairlineservices.Agreeonthethreemostimportantservicesforthebusinesstraveller.*air-milesawardsforfrequentflyers*valetserviceairportparking*doublebaggageallowance*prioritystatusatcheck-in*exclusivebusinesslounges*advancedseatselection*wider,fullyrecliningseats*in-seatphone/faxfacilities*in-flightcatering/freedrinks,3.Airtravelservices:listening(Ex.3)Fivebusinesstravellerstalkaboutdifferentairtravelservices.Decidewhicheachspeakeristalkingabout.1)_A.businessclasssection2)_B.comfortableseating3)_C.freenewspapersandmagazines4)_D.in-flightentertainment5)_E.in-flightfoodanddrinkF.in-seatphone/faxfacilitiesG.on-boardduty-freesalesH.scheduledflights,E,H,D,B,A,4.Low-costairlines:reading(Ex.4)5.Airtravelexperiences:listening(Ex.5)1)Listentofourairpassengerstalkingabouttheirexperiences.Completethedescriptionswiththenumberofthespeaker(1-4).Passenger_wasverysatisfiedwiththeservicehe/shereceived.Passenger_missedhis/herflightbecauseofoverbooking/lateness.Passenger_wasdelayedbecauseofastrike.Passenger_wasdelayedbecauseofbadweather.,3,1,4,2,2)Listentothepassengersagain.Choosethebestending(A,BorC)foreachsentence.Passenger1wastravellingAalone.Bwithoneotherperson.Cwithtwootherpeople2.Passenger2receivedinstructionsAtowaitinhishotelBtowaitintheairportCtowaitattheinformationdesk3.Passenger3isAdisabledBhungryCfamous4.AccordingtoPassenger4,strikesAarenotcommon.BoccurregularlyCareveryrare.,B,A,A,B,Hotelamenities/facilitiesHerearesomeamenitiesyoucanfindinahotel.Whichthingsdoyouthinkareimportantforthebusinesstraveller.saunamodemsocketbargoodroomlightingswimmingpoolsecretarialservicefaxvideoconferencingTVquickcheck-inroomservicefreenewspapersdirect-dialtelephoneJacuzziairconditioningInternetconnectionhairdryerfitnessroomconferenceroomtranslationserviceslaundryservice,IV.Hotel,2.Hotelfacilities:listening(Ex.6)3.Hotelselection:reading(Ex.7),GrosvenorSquare,TheStrand,PortmanSquare,Vocabularyexpensesclaimsheet/form费用报销(申请)单claim(vt.)/makeanexpensesclaimfor申请报销makeafalseclaimforexpenses虚报费用receipt收据invoice发票reimburse报销、偿付anexpensesreimbursementsystem报销制度,V.ExpensesClaim,2.BusinessexpensesQ1:Whatexpensesdopeopletypicallyincuronabusinesstrip?1)food,taxis,hotel2)accommodation3)businesscalls4)faxortelephonecharges5)costofmealandlodging6)publictransportationfares7)laundryexpenses8)cliententertainmentexpensesQ2:Whatwouldyoudointhefollowingsituations?SituationOneOnathree-daybusinesstriptoParis,youtravelaboutthecityusingtheundergroundsystemtovisitclients.Youfindthisthecheapestandmostconvenientwayoftravelling.Onyourlastnightthere,youbeginfillingyourexpensesclaimsheet.Whenyoureadthesmallprint,younoticeyouareauthorisedtoclaimupto25perdayfortaxis.,SituationTwoYourfirstbusinesstripforyournewcompanyhasbeensuccessfulandyouhavesecuredanimportantnewcontract.Youinviteyourclientouttodinneratanexpensiverestaurant.However,attheendofthemeal,heinsistsonpayingthebill.Itcomesto125.Hepassesyouthereceiptafterhehaspaidandsaysyoucouldclaimthisbackonexpenses.“Everyonedoesit,”hesays.SituationThreeYoudiscoverthatacolleaguehasmadeafalseclaimforexpensesforafive-daytriptoHamburg.Hewasbookedintoahotelwhichcost80pernight,butheonlystayedthereforonenight.Hethencheckedoutofthehotelandspenttherestoftheweekwithanoldfriend.However,hemadeanexpensesclaimforallfivenights.,Referencetothequestion,submitfalseexpensesclaimsinflatetravelexpensesfalselyclaimback50onanexpensesclaimputpersonalbillsoncorporateexpensesexpensesfraudisdishonest/unethical/outrageousconductviolatecodeofbusinessconductandethicssufferfromthequalmsofconsciencerisklosingyourhonour,递交虚假费用报销申请,夸大差旅费用,虚报费用赚回50英镑,仿造开支是不诚实/不道德/无耻的行为,把私人开支算在公司账上,违反商业行为和道德准则,受到良心的责备,冒丧失尊严的风险,ruintheimageofthecompanyHonestyisthebestpolicy.strictlyobservehonestyprincipleintegrityofheartisindispensableInbusiness,(asinourpersonallives,)honestyandintegrityaretheelementsmostcriticaltobuildingfruitful,long-termrelationships.doyourbestinfosteringacorporatecultureofhonestyandintegrity,毁了公司的形象,诚实是最好的策略.,心灵诚实是必不可少的,恪守诚信原则,在商务上,(在生活中也一样,)诚信和正直是建立成功和长期的关系的最关键因素。,为营造诚信、正直的公司文化而尽力,3.Expensesclaims:listeningSectionA(Ex.8)RogerHargreavesworksinanaccountsdepartment.Hetelephonesthreepeopleabouttheirexpensesclaims.Listenandcompletetheformsbelowwithoneortwowo
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2023年遵义能源矿产有限公司招聘工作人员考试真题
- 2024委托经营管理合同模板
- 2024国有企业股权转让协议书范文
- 2024年小学六年级下册数学期末测试卷及参考答案ab卷
- 2024医院工程装修承包合同
- 2024境外投资协议书
- 2024年汽车维修工技能理论考试题库及参考答案(完整版)
- 2024年沪教版六年级下册数学期末测试卷及答案(夺冠)
- 2024年浙教版六年级下册数学期末测试卷含完整答案(考点梳理)
- 以劳育德:幼儿园德育的新要求与新方法
- 毕业证代领委托书电子版12篇
- 企业合规管理 课件
- 2022年确山县辅警招聘笔试题库及答案解析
- 六年级下册数学试题-期末(小学毕业)测试卷(江苏南通2022年真卷)苏教版
- 细胞生物学实验医学细胞生物学实验指导
- 动物疫病检疫员考试题库与答案(A卷)
- 经皮肾镜碎石取石术患者护理
- 离线出口退税申报软件正式版
- 钻孔灌注桩施工危险源辨识与评价
- 道路运输安全生产隐患排查制度(精选10篇)
- 破译中国古老哲学的物理内涵《炁母论》(新编全文)
评论
0/150
提交评论