关键绩效(KPI)指标--培训

KeyPerformanceIndicatorsTraining关键绩效指标培训,TheNeedtoMeasure衡量的必要性,2,Tounderstandthecurrentsituation了解现状Toidentifythefocusareasforimprovement确定需要改进的关键区域Toidentifytheimprovementtarget确定改进目标Toidentifytheimpactofimprovementactivity确认改善行动的影响Toensuresustainabilityanddrivefurthercontinuousimprovementactivities确保持续性并深入推动持续改进行动,Whydoweneedtomeasure?为什么要进行衡量,KeyPerformanceIndicators(KPIs)关键业绩指标,3,Key图解:StrongCorrelation.关系密切SomeCorrelation少许联系,TotalCasesIncidentRate总计事故发生率,4,AmeasureofSafetyconsideringworkplaceinjuriesinrelationtohoursworked.与工作时间相关的工伤方面的安全测定标准,Unit:rec.acc./100workers/year单位:（事故记录数量/100个工人/每年）,200000=100workers50weeks40hoursperweek200000=100个工人50周每周40小时,Recordableaccidents记录在案的事故Annualnumberofrecordableaccidentsincurred年度记录在案的事故发生数量Annualtotalnumberofhoursworked年度总工时,DataRequired:所需数据：,LabourProductivity人工效率,5,Ameasureoftheratiobetweengoodunitsmadeandthedirectandindirectoperatorhoursusedtomakethem.合格品与对应的直接及间接人工工时之间的比值测定标准,LP=,Numberofdirectandindirectpaidoperatorhours直接及间接人工工时,TotalquantityofFGunitsproduced成品生产总量,Unit:prod/hour单位：（产品台数/小时）,FG=FinishedGoodunit.FG=成品台数,DataRequired所需数据：TotalquantityofFGproduced成品生产总量Numberofdirectandindirectpaidoperatorhours直接和间接人工工时,NotRightFirstTime一交不合格率,6,Ameasureofthequalityofaproduct/processabilitytomatchthespecification产品质量/工艺能力与规范的匹配性的测定标准,Totalquantityofunitsproduced生产总台数,Numberofdefectiveunits缺陷台数,NRFT=1million一百万,Unit:partspermillion,ppm单位：（百万分率，PPM）,DataRequired所需数据：Noofunitsproduced生产台数Noofunitsscrapped报废台数Noofunitsreworked返修台数,SCR电话投诉率（社会返修率）ServiceCallRate,7,SCR=,NumberofFGunitsrepairedbyAfterSalesService售后服务提供的成品维修数量,TotalquantityofFGunitssold成品销售总量,ProductQualityismeasuredthroughServiceCallRateasalreadyinuse通过现有的SCR来衡量产品质量,Unit:%单位：（%）,DataRequired:所需数据Nooffinishedgoodunitssold成品销售总量NooffinishedgoodunitsrepairedbyAfterSalesService售后服务提供的成品维修数量,FG=FinishedGoodunit.FG=成品台数,DeliveryScheduleAchievement按时交货率,8,Ameasureofhowwellasuppliermatchesthedeliveryrequirementsaccordingtoafrozenplan.厂家根据固定计划完成交货要求的测定标准,Units:Percent%单位：(%),DataRequired:所需数据：Numberofplannedunits(Numberofplannedunitsfrozenfor5workingdays)计划台数（5个工作日之内的固定计划台数）Numberofincorrectunits(Aunitisincorrectwhenitisnotintime,notincorrectquantity,notincorrectsequenceornotconformingtofrozenplan,differentPNCorproductionline.)生产误差台数（未及时、未按数量要求、未按正确的工序或不符合固定计划、PNC码不相符或生产线不一致的台数）,StockTurnsWip&Supplies在制品&物料存货周转率,9,AmeasureofhowfrequentlytheWIP&SuppliesInventoryisturnedoverinrelationtoannualCostofMaterials.与年度材料成本相关的在制品&物料存货周转频率的测定标准,DataRequired:所需数据：12monthrollingperiodCostofMaterials:12个月滚动周期的材料成本,12monthrollingaverageofWip&SuppliesInventoryvalue:在制品&物料存货价值的12个月滚动平均数,STWS=,12monthrollingaveofWip&SuppliesInventoryvalue在制品&物料存货12个月的滚动平均值,12monthrollingperiodCostofMaterials12个月滚动周期的材料成本,Unit:frequency单位：（频率）,StockTurnsFinishedGoods成品库存周转率,10,AmeasureofhowfrequentlytheFGstockisturnedoverinrelationtotheannualFGsold(STK2).与年度成品销售（STK2）相关的成本库存周转频率的测定标准,DataRequired:所需数据：12monthrollingperiodCostofFGsold:12个月滚动周期内销售的成品成本：,12monthrollingaverageofFinishedGoodsInventoryvalue:成品库存的12个月滚动平均值：,STFG=,12monthrollingaveofFGInventoryvalue成品库存的12个月滚动平均值,12monthrollingperiodCostofFGsold12个月滚动周期内销售的成品成本,Unit:frequency单位：（频率）,ConversionCostPerProduct单台加工成本,11,Afinancialmeasurewhichrelatesthenumberofproductsproducedtothecostofproducingthem.将产品生产数量与其生产成本联系起来的财务测定标准,CCPP=,TotalquantityofFGunitsproduced生产的成品总量,STK1includingvarianceDMincludingvariances包括差异的STK1包括差异的DM,Unit:or$/product单位：（欧元或美元/台）,FG=FinishedGoodunit.FG=成品台数,DataRequired:所需数据：TotalquantityofFGunitsproduced生产的成品总量STK1includingvariances包括差异的STK1RepresentsthesumofDM,DL,DL-b,ODC,FO-v,includingvariances表示包括差异的直接原材料,直接人工,直接人工福利,ODC,变动制造费用总量,OverallEquipmentEfficiency设备综合利用率,12,Ameasureofhowefficientlyaprocessisproducingpartswithinthetimeitisplannedtorun对工序流程在计划运转时间内生产零件的效率的测定标准,OEE=Availability%Performance%Quality%OEE=利用率%性能%合格率%,Availabilitycompareshowmuchtimetheprocesswasactuallyproducinginrelationtothetimeitwasplannedtorun利用率是实际生产流程时间与计划运行时间的对比,Performancecomparesthetheoreticaltimetoprocesstheproducedquantitytotheactualtimetoproducethem性能是生产一定数量产品的理论时间与实际生产时间的对比,Qualitycomparesthenumberofpartsthatarerightfirsttmefromtheprocesswithtotalquantityofpartsprocessed合格率是加工一次合格部件数量与部件加工总量的对比,DataRequired:所需数据：Rightfirsttimelevelofprocess(100%-NRFT%)加工一次合格率水平（100%-一交不合格率）Totalavailabletime总计利用时间Downtimelossesplannedandunplanned停机时间损失计划的和非计划的Actualoperatingtimetakentoproducepartsinperiod周期内生产部件的实际操作时间Numberofpartsproducedinthatperiod该周期内生产的部件数量Idealcycletimeforthepartthroughtheprocess该部件加工的理想周期,OverallEquipmentEfficiency设备综合利用率,13,_,_,_,x100%,Quality=合格率,ProcessedquantityDefectQuantity加工数量缺陷数量,Processedquantity加工数量,x100%,OverallEquipmentEfficiency设备综合利用率,14,Iplantorunamachinefor10hrs,withacycletimeof0.6min/part:PotentialOutput=1000parts.计划让机器运转10小时，周替为每个零件0.6分钟：可能的产量=1000个ButifIlose3hrstobreakdown,2hrstoachangeover.但如果故障停机3个小时，又花了2个小时进行设备转换。Availability=?%Max.PossibleOutput=?parts利用率=?%最大产量可能=?个ButifwehavetorunslowlyduetomachineconditionandbecauseIamanewoperator,Ionlymake250partsinthe5hoursavailable.但是如果由于机器情况不得不让其运转速度放慢，再加上我是个新手，我只能在5个小时内做250个零件。Performance=?%ActualOutput=250parts效能=?%实际产出=250个,OEEconceptexample:设备综合利用率案例：,OverallEquipmentEfficiency设备综合效率,15,Andifhalfofthepartsthatwedomakerequirereworktomakethemintolerance.并且如果我们生产的零件有一半需要按要求返工，以使其在规定公差范围之内Quality=?%GoodPartsProduced=?合格率=?%生产的合格品=?OEE（设备综合利用率）=?%x?%x?%?=?%,16,OEEWorkedExampleOEE实例,Amachineoperatesononeshiftofeighthourswith20minutesforbreaks假设一台机器8小时单班，期间会有20分钟计划停机时间.Yesterdaythemachinestoppedfor20minfortooling,20minforbreakdownand20minforadjusting昨天该机器修模停了20分钟，故障20分钟，调试20分钟。Allplannedmaintenanceiscarriedoutoutsidethenormalshifttime(8hours)按计划机器维护安排在正常生产时间以后（8小时以后）Normalplannedoutputis460units.Yesterdaythemachinemade350partsofwhich20werescrappedand30reworked.Machinecycletimeis1minute计划产量为460台。但昨天只生产了350台，其中20台报废，30台返工，设备循环周期为1分钟。WhatistheO.E.E.ofthemachine问该设备的OEE是多少？,17,利用率=,总可用时间计划停机时非计划停机时节x100%,总可用时间计划停机时,=87