商务英语-日常口语交际-公司前台接待用语-Receptionppt课件

.,1,Lesson1Reception,作者：EvelynGuo,N.E.ORIENTAL,.,2,Words&Expressions,前台reception/informationdesk洽谈室conversationroom餐厅staffcanteen洗手间washroom约定appointment（工作等）使无法脱身tieup,.,3,sentences询问姓名,1).怎么称呼您？WhatnameshallIsay?2).能告诉我您的名字吗？MayIhaveyournameplease?3).不好意思，我没记住您的名字。（言下之意，请把名字再告诉我一遍。）Imsorry.Ididntcatchyourname.4).能给我一张您的名片吗？Wouldyoupleasegivemeyourbusinesscard?,.,4,情景对话1,A:早上好！有什么能为您效劳的吗？B:早上好！这里是南京欧润特进出口公司吗？A:是的，没错！B:我跟你们销售经理约了11:30见面。A:能告诉我您的名字吗？B:我是ABC公司的托尼.史密斯.A:史密斯先生，请您稍坐片刻，我这就替您转告一声。,.,5,dialogue1,A:Goodmorning.CanIhelpyou?B:Goodmorning.IsthisNanjingN.E.Oltd.A:Yesitis.B:IhaveanappointmentwiththeSalesManagerat11:30.A:MayIhaveyourname,please?B:TonySmith.ImfromtheABCCompany.A:Mr.Smith.Pleasetakeaseat.IlltelltheSalesManageryouarehere.,.,6,情景对话2,A:可以给我一张您的名片吗？B:当然。这是我的名片！A:我去代为看一下他现在是否有空？B:好的，谢谢！A:请稍坐片刻，喝点茶还是咖啡？B:咖啡，谢谢。A:他正在等您，这边请！,.,7,dialogue2,A:Wouldyoupleasegivemeyourbusinesscard?B:Ofcourse.Hereyouare.A:Illgoandseeifhesavailable?B:okey,thankyouverymuch.A:Haveaseatplease.Wouldyouliketeaorcoffee?B:Coffee,please.A:Heisexpectingyou.Comethiswayplease.,.,8,情景对话3,A:不好意思，他正在忙。您方便在洽谈室里等一会儿吗？B:好的。顺便问一下，洗手间在哪？A:直走穿过员工餐厅就是。男士洗手间在左边。B:多谢！.A:XXX正在会议室等您。B:会议室怎么走？A:沿着这条道一直走，右边最后一间就是，就在总经办旁边。,.,9,dialogue3,A:Imsorry.Sheistiedupatthemoment.Canyouwaitinthecoversationroomforawhile?B:OK.Bytheway,whereisthewashroom?A:Gostraightandthroughthestaffcanteen.Mensroomontheleft.B:Thanksalot.A:xxxiswaitingforyouinthemeetingroom.B:HowcanIgetthere?A:Walka