旅游英语接待与送别旅客

TourismEnglish,Unit1MeetingonArrivalcheckthearrivalterminaltoconfirmtheactualarrivaltimeandarrivalgate.Arrangeluggagetransfer,walktothegate,establishameeting/waitingsiteforthegroup,andnotethelocationofthebaggageclaimarea.Receivethegroupandofferafriendlygreeting,inquireabouttheirtrip,andgivebriefbutclearinstructionsastotheimmediateprocedures.Helptouristswhentheycollecttheirluggage,andremindthemtocheckifthereisanydamage.Andthentransfertheluggagetothevehicle.Escortthetouriststotheirmotorcoach.DeliverAWelcomeSpeech,.,UsefulExpressions,Receivingguestsattheairport:Excuseme,sir.AreyouMr.RonaldfromAmerica?Excuseme,madam,butareyouMs.LynnDavisfromAustralia?Excuseme,ImlookingforatourgroupfromtheU.S.TheleadersnameisMaria.Goodmorning,sir,IamaguidetomeetaguestfromNewZealand.AreyouMr.Davis?,.,Greeting:Howdoyoudo,Mr.James.Goodmorning,Mr.Smith.WelcometoChina.Nicetomeetyou,Nick.DidyouenjoyyourtripinXian?Howwasyourtrip?IsthisyourfirstvisittoChina?HaveyoubeentoChinabefore?HowlongwillyoustayinChina?,.,Confirmingguestsandluggage:Couldyoutellmeifeveryoneinthegroupishere,Mr.Lynn?Iseverybodyhere,Mr.Brown?Mr.Hugo,doyouhaveallyourguestshere?Howmanypiecesofluggagedowehave?MayIhaveyourbaggagecheck,please?,.,Movingoutoftheairport:Arewereadytogonow?Couldyoutellthegueststofollowmyflagsinceitssocrowdedhere?Shallwemovetothecoachnow?Ourcoachiswaitingintheparkinglot.Ourcoachnumberis54369.Pleasetrytorememberit.Therewillbe40minutesbeforewearriveatourhotel.,.,PartIII.Writing,Howtowriteaspeech,GettoknowaSpeechformat(Chengdu)SampleWriteawelcome&farewellspeech,.,四川文化产业职业学院文旅学院,WelcomeSpeech致欢迎辞,1,3,4,Dontforgettowishthemhaveagoodtime别忘了表达祝愿,2,Brieflyintroducehotel大致介绍入住酒店,.,WelcomeSpeech致欢迎辞,四川文化产业职业学院文旅学院,Hospitality热情,Requirement解说要求,Patient耐心,Careful细致,LinkingWords连接词,Personalizedintroduction个性化介绍,Humor幽默,Cautions注意事项,.,四川文化产业职业学院文旅学院,第一步：表达欢迎,开口第一句，说什么呢？,.,第二步：一句话介绍成都,天府之国,一座来了就不想离开的城市,蓉城,Thelandofabundance,Acityyoudontwanttoleaveonceyoucome,TheCityofHibiscus,熊猫故乡,ThePandasHometown,欢迎来到天府之国-成都。,WelcometoChengdu,thelandofabundance.,.,Panda,BowlTea,Hotpot,第二步：成都的记忆点,提到成都，你会想到什么呢？,.,5/19/2020,Hotpot,.,5/19/2020,Panda,.,5/19/2020,BowlTea,AndyoullenjoySichuanOperahere.,.,成都的著名景点和名胜古迹有哪些呢？,第二步：成都景点,Mt.Qingcheng,PandaBase,WuhouTemple,DufuThatchedCottage,.,第三步：介绍入住酒店,LivingHotel：name+address+starlevel,Eg:Now,weareapproachingtoShangri-laHotel.ItsalongthebankofJinjiangRiver.Anditsoneofbestfive-starhotelsinChengdu.,Eg:Ladiesandgentlemen,pleasebringyourbelongingsandcheck-inatthereception.,Eg:Watchyoursteps!,.,第四步：表达祝愿,衷心祝愿您旅途愉快！Isincerelywishyouapleasantandcomfortablestayhere.,Usefulexpressions:,希望您旅途愉快Ihopeyouwillenjoyyourtour.,.,Preview,WelcomeSpeechII,Eachstepshouldhavelinkingwords,Goodmorning,ladiesandgentlemen.WelcometoChengdu,thelandofabundance.,1.Greeting,Chengduisacitywithalonghistoryandbrightculture.Thewell-knowntouristsitesyouregoingtovisitincludingWuhouTemple,DufuThatchedCottage,Mt.QingchengandPandaBase.,2.TouristSites,Now,wereapproachingtoJinjiangHotel.Itsafive-starhotel,whereyouwillstayformanydays.ItslocatedinSouthernPeopleRoad.Thehotelofferfive-starservicesbothfoodandbed.,3.Hotel,4.wishes,Ihopeyouwillenjoythetour.Oh,thecoachisfast,wevearrivedatJinjiangHotel.Pleasetakeyourbelongingsandgetoffthecoach.Wewillcheckinthehotel.Thankyouforyourattention!,.,Usefulexpression,知识点回顾,四川文化产业职业学院文旅学院,1.Next,Idliketointroducesomethingaboutthiscity.接下来，我想要介绍一下有关这个城市的一些情况。2.ThereremanyfamousscenicspotsandhistoricalsitesinChengdu.在成都有很多著名的景点和名胜古迹。3.Itsoneofthebestfour-starhotelsinthecity.它是这个城市最好的四星级酒店之一。4.Ihopeyouwillenjoyyourstaythere.我希望你能在那住得愉快。,.,5.Wewilldoourbesttomakeyourtripmoreenjoyableandmemorable.我们将尽最大努力使你们的旅行更有趣、更难忘6.Letsgetoffandgotothereceptiondesk.让我们下车去接待处。7.Watchyoursteps!请注意脚下。8.连接词：Now,ladiesandgentlemen,everybody9.提示词：Lookout!MayIhaveyourattention?10.序数词：Firstly,secondly,then,finally,.,四川文化产业职业学院文旅学院,怎样表达热烈地欢迎呢？,Practicetime,youwillgivethewelcomespeechtoAmericantourists.你将向美国游客致欢迎词，请准备一段不短于5分钟的英语欢迎词。,.,四川文化产业职业学院文旅学院,评分标准,Practicetime,.,Sample1,LadiesandGentlemen,WelcometoXian.MynameisLinda.ImfromXianChinaInternationalTravelService.IllbeyourlocalguideduringyourstayinXian.NowIwouldliketointroducetoyouLiJing,yournationalguide.HewillbetravelingwithyouduringyourentiretripinChina.HeisaveryexperiencedguideandhastraveledextensivelybothinChinaandoverseas.Imsureyouwillfindhimagreathelp.ThisisMr.Yang,ourdriver.Hisbusnumberis12345.Ifyouneedanyhelp,pleasedonthesitatetoletusknow.Welltryourverybesttomakeyourstayapleasantone.Morethananyothercity,XianoffersasplendidmicrocosmofbothmodernandtraditionalChina.Itcontainssomanysightswithinitsvicinitythatoneshortvisitisdefinitelyinsufficient.However,“halfapieceoftoastisbetterthannobreadatall.”Ihopethatyourvisittothisancientcitywillbeahappyandmemorableexperience.Thankyouall.,.,Sample2,Goodafternoon,ladiesandgentlemen,Youarewelcome.Allowmetointroducemyself.MynameisLindaWu.Wuismysurname,soyoumaycallmeXiaoWu.AndthisisMr.Liu,ourdriver,whohashad20yearsofdrivingexperience.WecomefromtheGuangzhouTravelService.Wearegladtohaveyouhere.Onbehalfofourcompanyandourcolleagues,wedliketoextendawarmwelcometoyouall.Illbeyourlocaltourguideduringyourfour-daytourinthiscityandwellbeatyourserviceatanytime.Welldoeverythingpossibletomakeyourvisitapleasantexperience.Ifyouhaveanyproblemsorsuggestions,pleasedonthesitatetoletusknow.WehavereservedtwosuitesandeightSuitesforyouattheWhiteSwanHotel.Itoffersthebestservicesinthiscity.Weshallmeetatthehotellobbyat7:30a.m.forourfirstvisittomorrow.Pleasedoremembertheplatenumberofourbus.Thenumberis862569.Thankyou.Wehopeyoullenjoyyourstayinthiscity.,.,Farewellspeech,导游欢送词是导游人员在旅游者离开一地，临分别前向客人表达依依惜别之情的致辞。同欢迎词一样，致欢送词要恰到好处，感情要真挚、诚恳。欢送词应该言简意赅，不宜过长，其内容取决于具体的游览行程，但一般应该包含以下几点：回顾旅游活动，感谢大家的合作；表达友谊和惜别之情；诚恳征求旅游者对导游工作的意见和建议；导游人员可借致欢送词之际就旅游服务的不足之处向客人表示歉意；对客人所要前往的下一站作简要介绍；向客人致以良好的祝愿。,.,LadiesandGentlemen,Iwouldliketotellyouthatithasbeenagreatpleasureformetospendthelastfewdaysasyourguide.Ihavehadtheopportunitytomeetandgettoknowyou,andwehavespentagreatdealoftimetogether.IhopeyouhaveenjoyedthesedaysasmuchasIhave.Wehavetriedtomakeyourstayhereaspleasantandasenjoyableaspossible.Wesincerelyhopethatyouhaveenjoyedbeinghereandthatonedayinthefutureyouwillreturntovisitusagain.Ifthereiseveranythingwecandotomakethispossible,pleasefeelfreetocallonus.Welookforwardtoseeingyouallagainsoon.Pleasehaveapleasantjourneyhome.ThankyouforcomingtoBeijingandforusingourtravelservice.,Sample1,.,CauseIknow,forthepast14days.AndIhopethatyouwillagreewithme.Wevemetsomereallytoughmuch.Imean,hehasbeenourfriend,hehasbeenourteacher,ourfather,ourbrotherandeverythingelseasyoucanthinkof.Hehasbeensoorganized.Henicknamedustheredbus,thespeedyones.Butyouknow,wewerespeedybecauseofhishelp,hisorganization,hisskillsatgettingustogetherandworkingtogether.,Script,.,Hefoundoutourstrongpointsandhebuiltonthem.Hewasresourceful.Andeverytimeweaskaquestionforhim.Healwayshadananswer.Hegaveoffhimself.Hetoldofhispersonallife,hisparents,hisfamilyandhowhegrewup.Andhebuiltbonds,OK,atthingsthatwewillneverforget,wellalwaysrememberthisspecialtripwithhim.,Script,.,Beyondthat,hewascaring,hetaughtustogowiththeflow.OnetimeheaskedushowdidyoulikethePekingDuckdinner?.weallwereveryquietandsaidMark,welikethechocolate,welikethebirthdaycakethebest.Whenheaskedushowwelikethedumplings,weansweredweliketheShandongBeers.sowewentwiththeflow.Hewasourgoodteacher.Butaboveandbeyond,wecanallagreeMarkdealtuswell,hetookcareofus.,Script,.,Ourgroupwasverydemandinginthatwehadpeoplethatneedextracare.AndwecouldnthavedonethatwithoutMarksprioritytokeepussafe.AndIthinkthatsoneofthebestandmostdesirablethingthatwecanaskofatourguide.SoasfarasIamconcerned.HisbignamemeanTaijiMaster.Butyouknowwhat?HeistheTourGuideMaster,right?SoIstandherewithmixedfeelingbecauseIknowitstimetosaygoodbye.,Script,.,Butyouknowwhat?TherewillbeanexttimebecauseMarkwillalwaysliveinourheart.HetaughtusinXianthe24Karaoke.Hetaught