UNIT-1酒店英语口语.ppt

酒店英语视听说,Unit1GreetingGuests,Luggagefrontdesklobbyregistration,Warmingup,Lookandmatch.,1,Whenaguestcomestostayinahotel,heshouldgotothe_tofillouttheregistrationform.2.Whenaguestarrives,the_shouldcomeuptohelphim.3.Whenpeopletravel,theyusuallycarry_withthem.4.Thefrontdeskisinthe_ofthehotel.5.A_worksatthefrontdesk.,frontdesk,bellman,luggage,lobby,receptionist,Warmingup,Fillintheblankswithsuitablewords.,2,VideoI,AttheGate,maamn.(美)女士welcomev.欢迎hoteln.酒店luggagen.行李suitcasen.手提箱enjoyv.享受stayn.逗留,NewWordsandExpressions,VideoI,AttheGate,Whenaguestarrivesatthehotel,thebellmangreetsher.,Thebellmangreetstheguestintheevening.()Thebellmanisverypolitetotheguest.()3.Theguesthasfourpiecesofluggagewithher.()4.Thebellmanhelpstheguestwithherluggage.()5.Theguestissatisfiedwiththebellmansservice.(),F,F,T,T,T,VideoI,AttheGate,Decidetrue(T)orfalse(F).,1,VideoI,AttheGate,Whenaguestarrivesatthehotel,thebellmangreetsher.,VideoI,AttheGate,Watchthevideoagainandthenfillinthebellmanswords.,2,Bellman:_.Guest:Goodmorning.Bellman:_?Guest:Yes,please.Bellman:_?Guest:Justtwo.Bellman:_?Guest:Thatsright.Bellman:_.Guest:OK.Bellman:_.Guest:Thankyou.Bellman:_.,Goodmorning,CanIhelpyouwithyourluggage,Howmanypiecesdoyouhave,Onesuitcaseandonebag.Isthatright,Thisway,please,maam.,Afteryou,please.,Pleaseenjoyyourstay.,VideoII,IntheLobby,clerkn.服务员introducev.介绍managern.经理excellentadj.杰出servicen.服务friendlyadj.友好的helpfuladj.有帮助的lobbyn.大堂，前厅haveagoodtime过得愉快,NewWordsandExpressions,VideoII,Aguestisstayinginthehotel.Aclerkseeshiminthehall,andintroduceshimtothemanager.,IntheLobby,Clerk:Howareyoutoday,Mr.Johns?Guest:_.Clerk:Thisisourmanager,Mrs.Li.Guest:_?Manager:Howdoyoudo?Welcometoourhotel._?Guest:Excellent.Thepeopleherearevery_.Manager:Thankyou._.Guest:Thankyou.,Fine,thanks.,Howdoyoudo?,Howdoyoufindourservice?,friendlyandhelpful,Ihopeyouhaveagoodtimehere.,VideoII,1,Fillintheblankswiththemissingwords.,IntheLobby,VideoII,IntheLobby,Aguestisstayinginthehotel.Aclerkseeshiminthehall,andintroduceshimtothemanager.,2.HowdoesMr.Johnsfindtheservicehere?,1.WhoisMrs.Li?,Mrs.Li,themanagerofthehotel.,Excellent.Thepeoplehereareveryfriendlyandhelpful.,VideoII,2,IntheLobby,Answerthequestions.,Doorman:Goodmorning,maam.Welcometoourhotel.Guest:Goodmorning.Doorman:CanIhelpyou?Guest:Yes,please.Doorman:Isthisyoursuitcase?Guest:Yes.Doorman:Howmanypiecesofluggagedoyouhave?Guest:Four.Doorman:Letmetakethemforyou.Illshowyoutothefrontdesk.Thisway,please.Guest:Thankyou.Doorman:Mypleasure.Ihopeyoullenjoyyourstayinourhotel.,ListeningI,Adoormangreetsaguestatthegateofthehotel.,ListeningI,1,Role-playthedialoguewithyourpartner.,1.A:Howdoyoudo?B:2.A:Howareyou?B:3.A:CanIhelpyou?B:4.A:Nicetomeetyou.B:5.A:Thankyou.B:,Howdoyoudo?,Fine,thankyou.,Nicetomeetyou,too,Yes,please.,Mypleasure,ListeningI,2,Fillintheblankswithproperexpressions.,ListeningI,2,Fillintheblankswithproperexpressions.,6.A:Howmanypiecesofluggagedoyouhave?B:7.A:Howdoyoufindourservice?B:8.A:Thisway,please.B:A:Afteryou,please.B:,Four,Excellent.Peoplehereareveryfriendlyandhelpful.,Thankyou.,Thankyou.,Doorman:Goodevening,ladiesandgentlemen.Welcometoourhotel.GuestA:Thankyou.Doorman:CanIhelpyou?GuestB:Yes.Pleasehelpuswithourluggage.Doorman:Arealltheseyours?GuestA:Yes.Thereareteninall.Doorman:OK.Illtakethemforyou.Thisway,please.GuestB:Thankyou.Doorman:Youarewelcome.Hopeyouhaveagoodtime.,ListeningII,Assomeguestscometothehotel,thedoormanwalksuptohelpthem.,ListeningII,1,Role-playthedialoguewithyourpartner.,MayIhelpyouwithyoursuitcases,sir?Goodevening,sir.Welcometoourhotel.AreyouCheckingin?Yes.Yes,twosuitcasesandtwobags.Anythingelse,sir?Doyouhaveanybaggagewithyou?No,thatsall.Pleasestepthisway.Itsslippery.Pleasemindyourstep.Yes,please.Thankyou.Afteryou,please.Yes,Iwill.,ListeningII,Pairwork.DecidewhichsentencesarespokenbythebellmanB,whichbytheguestG.Then,arrangethesentencestomakeagoodconversation.,2,G,G,G,G,G,B,B,B,B,B,B,B,Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:,ListeningII,Pairwork.DecidewhichsentencesarespokenbythebellmanB,whichbytheguestG.Then,arrangethesentencestomakeagoodconversation.,2,Goodevening,sir.Welcometoourhotel.AreyouCheckingin?,Yes.,Doyouhaveanybaggagewithyou?,Yes,please.,Yes,twosuitcasesandtwobags.,MayIhelpyouwithyoursuitcases,sir?,Anythingelse,sir?,No,thatsall.,Pleasestepthisway.Itsslippery.Pleasemindyourstep.,Yes,Iwill.,Afteryou,please.,Thankyou.,Pairwork.Discusswhattosaytotheguestinthefollowingsituationsandthenwriteoutthecorrectexpressions.,hemorningGheafternoon_2.intheevening_3.anytimeoftheday_4.helpingtheguest_5.showingtheway_,Discussion,1,Thisway,please.,Goodday.,Goodevening.,CanIhelpyou?,Goodafternoon.,Groupwork.Discussandwriteouttheproperexpressionsaccordingtoeachrequirement.,1.Whenamaleguestcomestoyourhotelinthemorning_2.Whenafemaleguestcomestoyourhotelintheafternoon_3.Whenthreemencometoyourhotelintheevening_4.Whenfivewomencometoyourhotelinthemorning_5.Whenseveralmenandwomencometoyourhotelintheevening_,Discussion,2,Goodmorning,sir.,Goodmorning,madam.,Goodevening,sirs.,Goodmorning,madams.,Goodmorning,sirsandmadams.,LanguagePoints,Howareyoudoing?Howseverythingwithyou?,Afteryou,please.Enjoyyourstaywithus.Thisisourmanager.,Gladtomeetyou.Ihopeyouhaveagoodtimehere.,CanIhelpyouwithyourluggage?Welcometoourhotel.,LanguagePoints,Sensitivetopicstobeavoidedwhenyougreetguestsoraskthemquestions.*age*financialstatus*politic*religion*maritalstatus,Keeptheseimportanttipsinmind.,LanguagePoints,Keeptheseimportanttipsinmind.,2.Questionstobeavoidedwhenyougreetguests.,Areyoumarried?Howmuchdoyouearn?Doyouhaveaboyfriend/girlfriend?Howoldareyou?Whatreligiondoyoubelieve?Doyouhavechildren?,LanguagePoints,Keeptheseimportanttipsinmind.,3.Listeningskills:listeningforgeneralmeanings.,Donottrytounderstandeverything!Listenforthemainwords.Listentowhatisimportant.e.g.WHO（name）WHERE（place）WHEN（time）,ShockingtoFindI,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,ShockingtoFindI,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,a._,Thebellmanshouldopenthedoorfortheguest.,b._,Thebellmanshouldgreettheguest.,c._,Thebellmanshouldhelptheguestwiththelanguage.,d._,Thebellmanshoulddirecttheguesttoregister.,ShockingtoFindII,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,ShockingtoFindII,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,a._,AllthemistakesinShockingtofindone,b._,Thebellmanshouldsay:“CanIhelpyou,madam?”,Role-plays,1,Makeshortdialoguesaccordingtothefollowingsituationsanddorole-playswithyourpartners,usingasmanyappropriatesentencesasyoucan.,Mr.RobertGreencomestoCherryHotelintheafternoon.Abellmangreetshimattheentrance,helpshimwiththeluggage,anddirectshimtothefrontdeskforregistration.,ClarkWhiteisanimportantguestofthehotel.ThebellcaptainDavidintroduceshimtothemanagerMissLiHua.AndsheispleasedtotalkwithMr.White.,2,CulturalNotes,ReceptionistAhotelreceptionistusuallyworksinawaitingareasuchasalobby.Theirjobistowelcomeandregisterguests.Areceptionistgreetsguestsatthefrontdeskandthenprovidesthemwitharegistrationformtofillout.Aftertheguesthascompletedtheform,thereceptionistmakessurethattheguestsfullname,nationality,address,purposeofvisitandsignaturearecorrectlyandclearlyentered.Areceptionisthastosometimesdealwithgroupsofpeoplecheckingintogetherorlargenumbersofconferenceguests.Aftereachguestisproperlyregistered,thereceptionistgiveseveryoneroomkey,tellsthemtheirroomnumberandfloor,plusthedailyroomrateandcheckouttime.Lastly,thereceptionistshouldwishtheguestsanenjoyab