7-11的变革管理 Accenture.ppt

,統一超商流通次集團人資共享組織及管理系統導入專案變革管理執行建議January8th,2002,變革管理的目標變革的策略與方向變革行動方案時間與人力需求,目錄,人力資源共享組織願景,人力資源共享組織願景，必須能符合集團化資源共享的目標，同時引導人資流程設計和系統功能導入的工作方向。,TobereplacedwithFINvision,Immediately,wemustgetoffthelaunchpadby:Communicatingthevisionandobjectivesfor7-11Buildingownershipandsponsorshipthroughouttheorganization.IdentifyingimpactedgroupsandindividualsBuildingleadershipwithinthebusinessunits,Inthenextsevenmonths,managethechangejourneyby:DefiningtheroleandresponsibilitychangesRecommendingworkflowandworkgrouporganizationchanges.KeepingimpactedindividualsinformedandsmartBroadeninganddeepeningownershipofthechangesProvidingtrainingandeducationthatenablespeopletoachievetheresultstheydesire.Buildinganinfrastructurethatrewardspeakperformancefromeveryone,Establishinterimorbitsandprovide:ThebasisforcontinuousmomentumtowardthebusinessgoalsThetoolsforpeopletocontinuetolearnandsetnewgoalsforthemselves,明確的目標與行動方案是確保變革成功的重要因素之一。,願景對變革管理的要求,變革管理的目標變革的策略與方向變革行動方案時間與人力需求,目錄,IT,BusinessProcesses,Policy,Roles,andCompetencyTrainingmaterials,Recommendationsfornewroles,performancemeasures,responsibilitiesandworkgroupstructures,GroundsettingInformation,Announcements,andUpdatesviaavarietyofvehicles,AnetworkofleadersandsponsorstoassisteveryoneinmakingthetransitionAccurateupdatesofwhereandhowthechangesareimpactingtheorganization,變革管理的策略,就本專案而言，我們認為變革工作應由領導、組織與工作、培訓以及溝通四個部份切入。而每個部份都應擬定明確的執行策略與計劃，以做為變革時期的重要的指導原則。,WeshouldDeliver.,Buildingleadershipandownershipfor7-11atalllevelsintheorganizationthroughanetworkofcascadingsponsorscommittedtothesuccessof7-11.,CascadingSponsorship,Assessingtheimpactof7-11andhelpingsponsorsmanageresistancetochange.Thisprogramwillbeoverseenthroughquarterlyassessmentsandrecommendationsofopportunityandrisk.,ImpactAssessment/Recommendations,PlanforimplementingleadershipandownershipActivitiesforimplementingcascadingsponsorshipNetworkandinfrastructurewithinwhichthecascadingsponsorsoperateandcommunicateOrientationandperiodiceducationandstatussessionswithsponsorsPeriodicassessmentofopportunitiesandrisksintheorganization.,變革管理的機會領導方面,在領導方面，變革管理的目的在於取得整個組織的領導階層的全力倡導與支持。,Definition,Definition,Deliverables,WeshouldDeliver.,Organization/JobRedesignplanRecommendationsandtoolsforimplementingchangeswithinanorganizationtooptimizethebenefitsofSharedServiceRolesandresponsibilitiesforpeopleinaSSorganizationtoplaywhicharenecessarytosuccessfullyimplementprocessesandITsystem.MeasuresofperformancebasedontherolesandresponsibilitiesAssessmentoftheimpactthatorganizational/rolechangeswillhaveonthejobsofthepeoplewithinanorganizationPacketofinformationforeachrolewhichbringstogetheradefinitionoftherole,itsresponsibilities,performancemeasures,skills,etc.ToolswhichwillhelpmanagersidentifywhichroleswillbeassociatedwiththejobsofthepeopleintheirorganizationPacketofinformationwhichconsolidatesallOrganization/JobRedesignprogramdeliverables.,TheOrganization/JobRedesignprogramwillidentifytheorganizationalandjobimplicationsoftheShareServiceFinanceOrganization,processesandITsystem.Atonelevel,thisincludesanalyzingtheoverallstructureandworkflowsassociatedwitheachdepartmentandmakingrecommendationsforchangestoachievethebenefitsofSharedServiceOrganization.Atamoredetailedlevel,thisinvolvesidentifyingthefunctionspeoplewillhavetoperformaroundprocessesandITandmakingrecommendationsforhowthismaybeimplementedpersonbypersonaspeopleareassociatedwiththerolestheywillplay.,變革管理的機會組織與工作方面,Definition,Deliverables,在組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程及系統導入後對他們工作的影響及可能有的改變。,WeshouldDeliver.,TrainingandEducationStrategicPlanTrainingRequirementsMatrixCurriculumPlanCostmodelandTradeoffAssessmentMediaStrategyTrainingDocumentationTrainingprogramRolloutLogisticsprogramMeasuresofSuccessprogram,TheTrainingandEducationstrategyaddressestherangeofneedsbroughtonbytheBusinessSystemsReplacementProjectintheareaoftraining,educatingandreskillingtheworkforcetoeffectivelyoperatewiththenewbusinesssystemsandtheredesignedbusinessprocesses.Thisstrategyensuresthat7-11employeesareenabledwiththeknowledge,skillsandproceduresforallareasimpactedbythechange.,變革管理的機會培訓方面,Definition,Deliverables,在培訓方面，變革管理的主要目的在於使員工取得工作改變後所需的知識與技能，以便順利轉型。,WeshouldDeliver.,CommunicationStrategicPlanCommunicationToolkitGenericGroundsettingCommunicationPackageOfficer/ManagerPackageCommunicationProgramEvaluationTool7-11Grapevine7-11Newsletter7-11UpdateVideoSegment7-11Weekarticles,TheCommunicationstrategyaddressestherangeofcommunicationneedsbroughtonbytheBusinessSystemsReplacementProject.Thisstrategyensuresthat7-11employeesareinformedoftheoverallmissionandobjectives,thecriticaldatesandeventsonthetimeline,andthoseeventsandchangesthatwilldirectlyaffectthemandtheirjobs.,變革管理的機會溝通方面,Definition,Deliverables,在溝通方面，變革管理的主要目的在於即時提供並管理各種與專案推動有關的訊息。使員工在一個開放的環境下隨時得到正確且一致的訊息。,變革管理的目標變革的策略與方向變革行動方案時間與人力需求,目錄,ConceptualDesign,DetailedDesign/Development,ImplementationPhase2,ImplementationPhase1,Leadership/OwnershipStrategicPlanDefinitionofallleadershiprolesandresponsibilitiesTransitionAgentOrientationImpactAssessmentReport,TransitionLeader/SiteLeaderOrientationSessionsMonthlyTransitionAgentstatusmeetings,QuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetings,QuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetings,Apr,May,June,Jan,Feb,PrincipalProducts,進行方式領導方面,在領導方面，變革工作將包括,Mar,CompleteDepartmentImpactAssessment,AssessWho/Whereprocessesarebeingperformed,“ToBe”OrganizationalPicture,Identify“ToBe”Roles,Outlinethekeychangesforeachrole,Define/drafttemplateforrolepackets,DesignResponsibilitiesAssociatedwithRoles,DefinePerformanceMeasures,DesignRolePackets,DesignOrganizationChangeRecommendations,DesignRoleMappingTools,Finalizethe“ToBe”roles,DevelopManagementImplementationToolkit,FinalizeOrganizationChangeRecommendationsPackets,FinalizetheRolePackets,CompleteJobImpactAssessment,AssistinimplementationofOrganizationChangeRecommendations,DistributeManagementImplementationToolkit,Orientandtraincascadingsponsorship,Organization/JobstrategicplanAssessmentofareasofhigh,medium,andlowimpact“Tobe”organizationalpicture,“Tobe”rolesandresponsibilities“Tobe”performancemeasures,Rolepacketsforall“tobe”rolesOrganizationchangerecommendationspacketsJobImpactassessmentreport,ManagementImplementationToolkitImplementationofrolemappingand“tobe”recommendations,ConceptualDesign,DetailedDesign/Development,ImplementationPhase2,ImplementationPhase1,PrincipalProducts,在組織與工作方面，變革工作將包括,進行方式組織與工作方面,Apr,May,June,Jan,Feb,Mar,Analysis,ConceptualDesign,DetailedDesign,TrainingDocumentationPlanning,DesignMediaTemplates,IdentifyTrainingAvailableInternally,IdentifyExternalProvidersforTraining,Development,TailorCoursesto7-11strainingrequirements,Developcustomcoursesforcoursesnotfoundinternallyorexternally,Implementation,DeliverTraining,TrainerAdministration,StudentAdministration,ClassroomAdministration,UserSupport,EstablishHelpDesk,CreateExpertUserprogram,DevelopJobAids,ProvideOn-LineHelpTraining,CurriculumDefinition,MediaDefinition,RunCostModel,ContractwithVendors,DesignCustomCourses,IdentifyTrainingNeedsnotavailableexternallyorinternally,MeasurePerformance,TrainingRequirementsMatrix,CurriculumPlanMediaStrategyCostModel,MediaStandardsTrainingDocumentation,TrainingCourses,RolloutProgram,PerformanceMeasurementTools,PrincipalProducts,在培訓方面，變革工作將包括,進行方培訓式領導方面,Apr,May,June,Feb,Mar,7-11News,7-11GrapevineQ&A,7-11Week,Broadcast,TechnologyConnection,On-going:BestQ&A.,On-goingQ&A,Officer/ManagerReport,BudgetPlanningandCostCenterStructure.ProjectTracking.,7-11Activities/Milestones,StandardCosting&CoreConcepts-Presentations/MeetingsUserDemos-OverviewofProcessesBusinessPlanning(Budgeting)-Training,ImplementationOverallTrainingStrategy,在溝通方面，變革工作將包括,進行方式溝通方面,Apr,May,June,Jan,Feb,Mar,範例說明,SteeringCommitteeTAs/SLsOfficers/ManagersPowerUsers-BudgetPowerUsers-CAPowerUsers-LogisticsPowerUsers-HR/PR,在溝通方面，變革工作將包括,進行方式溝通方面（續）,7-11Activities/Milestones,StandardCosting&CoreConcepts-Presentations/MeetingsUserDemos-OverviewofProc